We have had nothing but an awesome experience with this bank for many years with our personal and…read morebusiness accounts. The staff is friendly, helpful and always calls us by name with each interaction.

I very VERY Rarely leave negative reviews (most reviews I ever leave are positive ones because I…read morelove when people are praised for their efforts)... HOWEVER, in this case I feel that it is extremely necessary. My husband and I have banked with First Bank since coming to Wilmington, NC over 4 years ago. Have had excellent banking history and no issues what so ever. I went Friday to Close out my account. It was an incredibly hectic day. I had movers at my home from 8am until 6:30pm. Since we were moving to Tennessee it was necessary to close the account that day! I went in and the bank was very busy due to it being a Friday and after 4pm. The associate who helped me was incredibly kind, as they always are. The usual teller that I see wasn't there that day, so I worked with whoever was next in line. I was closing our checking and our savings, getting 3 cashiers checks, getting cash to hold us over for the weekend and asked specifically to leave a certain amount of money in the bank to cover any pending charges that may come through as I was instructed that the account COULD NOT be closed as there were pending charges, and to place the remaining balance in a cashiers check. I did ask to stop any further transactions from coming through, including the Cards! (Clearly that was not done at all as I had to handle that on Monday when I was informed that we had a NEGATIVE Ballance which stemmed from the amount not being left in our account that I directed to handle any pending possible transactions) NOW... almost a week later, due to an error (NOT on my part, the correct funds being left in our account as instructed) where the tellers cashed out our Entire Account, my husband and I are in the negative, which we are happy to Pay... HOWEVER... the bank is REFUSING to waive the Overdraft Fees that occurred Due to the Error caused by the teller not following my instructions. Had the amount I asked been left in the account... this would not even be an issue at all. SO... If i had to rate First Bank... It would receive 1 on a 5 scale. What happened to Customer Service? We have no issue taking care of what we owe... However I refuse to pay for someone else's mistake! Why when we were handling such sensitive information and the amounts we were handling was I not pulled into an office where we could communicate effectively and confidentially instead of out in the open in front of everyone! Again, after 4 years... just very disappointed and extremely disappointed.

we were so naive to stay with Farm Bureau for years. they overcharged us…read more they heavily overinsured us. they did not help when i was rear ended at a red light. at State Farm here in leland, nc kelly saved us hundreds of dollars. she lowered the amounts (like personal property) of insurance. and we feel they help us with any issues. i just wish we did this many years ago. the average person- like us- simply knows very little about insurance. companies like Farm Bureau take advantage of this and smooth talk you. we're much happier now. by the way, AAA demanded we buy expensive wind and hail which we don't want or need.

We heard about Kelly Jones over at Franklin Rouse from a Compass Pointe neighbor. Truthfully, I…read morehate insurance and the whole insurance process here in Coastal Carolina, but I get it, and I understand the need for it. Kelly immediately put me at ease, she was fast, communicative, and extremely competent. I would never write a public review if I didn't mean it.

I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

Super friendly staff and loved taking headshots for this team! Teamwork makes the dreamwork!read more

Josh has looked out for our family for more than a decade now, which included a flooded car, a…read moredamaged car when someone rear-ended ours and other various auto mishaps. It also included some good times too like helping us figure out how much insurance to carry and how to structure our home insurance policy when we bought a new house. Josh and his team are always quick to respond to an issue and will call if there is something better we can be doing to protect the things that are important. I wouldn't use anyone else. You get what you pay for and Josh and his team are the best at what they do.

I've had insurance through Josh for years and have zero complaints. When my brand new home was…read moreheavily damaged in Florence, Josh and State Farm were there instantly, with personal calls to make sure we were safe. This weekend I purchased a new vehicle and was able to make policy changes over the phone. When I didn't get my emailed documents I quick reach out to Josh and the problem was set right at the start of the day. As long as I live here and maybe anywhere, I'll get insurance here.

Scott Hagan is wonderful! I switched all my policies, homeowners. Wind/hail, umbrella, car…read moreinsurance, and flood from USAA to here. From the very first phone call, he answered all my questions and even saved me some money. He is professional and courteous every time I have questions, via phone call or email. Today I actually met him in person and he's just as nice. The office is easily accessible from River road, and plenty of parking. Highly recommend Scott if you are looking for an agent who cares and willing to help save you some money.

I was a loyal customer of Allstate for over 10 years -- paid every bill on time, had zero…read moreaccidents, and trusted them to have my back when it mattered. That trust meant nothing. After my truck was hit while parked (completely not my fault), Allstate turned what should have been a straightforward claim into a frustrating, drawn-out battle. Instead of properly repairing a vehicle I had just purchased two months prior, they focused on sourcing cheap, off-brand parts instead of OEM, clearly prioritizing their bottom line over restoring my vehicle correctly. It didn't stop there. They even tried to fight me over a sensor, dragging things out further instead of resolving the claim fairly. Then, to make matters worse, when I needed a rental -- something I KNOW I originally had on my policy -- suddenly it was "no longer included." Convenient timing. After a decade of loyalty, this is how they treat you when you finally need them. Allstate is great at taking your money, but when it's time to deliver, expect delays, excuses, and cost-cutting at your expense. I will NEVER use Allstate again. If you value your vehicle and your time, think twice before trusting them.

Generally reasonable pricing (not the lowest) and service, until I tried to cancel the policy…read more Then they failed to acknowledge my request. I had to contact the State Insurance office to get them moving.

JJ and Maryellen are an awesome team together with Brad Sizemore Insurance. They are prompt and…read morequick when it comes to quoting & addressing my insurance concerns. Very knowledgeable.

We contacted this company on the advice of our realtor as his recommended insurance agent. On Dec…read more30, 2015 I got a price quote for a new home that we were purchasing in NC. The quote for complete coverage was $673. Since we didn't know anything about this area and we were making the purchase from out of state we decided to go with this insurance. Less than one month later when we were in town and getting ready to close on the house we were advised the price had gone up to $729. (01/25/16). We were also told at that time if the house did not close before the end of January there would be another price increase. WHAT!!! That's 3 increases in less than two months. Unfortunately, time was of the essence and we had already turned the insurance information into the mortgage company so we stayed with this insurance. Our sigh of relief has occurred since we have now changed to State Farm Insurance before the anniversary date of the house purchase. Fortunately we didn't need to make a claim during the year that we carried this insurance. I suspect it might have been a confusing process as J & J Insurance turned us over to Brad Sizemore Insurance which shows on the billing statement as being All American Ins. Brokerage Inc. as part of Untied P & C Insurance. Had we stayed with the insurance for the second year the premium was going to be $924. We know this as they collected the money from the escrow account more than a month before the policy renewal date. Despite the fact that we had contacted the Loan Holder they paid this insurer which meant we had to pay out of pocket for next years State Farm coverage and seek a reimbursement from the insurance company that was paid. We have received the reimbursement which is the reason for the second star. In the future I would always stay with a major insurance company. The whole process was handled much more professionally.

Seaside mortgage has taken care of my loan and also several family and friend's loans. They were…read morehelpful, available, flexible, knowledgeable, and took excellent care of us. They were great about working around our busy schedules. Everyone who works there works very hard for their clients and were very happy for us. They let us bring champagne after we sealed to deal to celebrate too. They are the kind of people who would help You even if you didn't end up doing business with them. Highly recommend.