Absolute worst Wells Fargo branch in the area Showed up right when they opened -- it's raining, I was second in line, and it still took over 10 minutes before anyone helped me. Only one teller working, and she needed approval for everything. Tried to deposit a simple $1,000 escrow trust account check (money is guaranteed) that every other branch accepts without issue, but this Cerritos location refused to deposit it. The check had a tiny wording difference -- the main company name was correct -- yet they turned it into a whole ordeal. To make it worse, the manager has this stuck-up, snobby attitude and always gives me a hard time whenever I come in. Unbelievably slow, nitpicky, and unhelpful. Total waste of time and space. Avoid this branch if you actually want to get anything done. read more

8 employees and only two working with costumers, one on the window and one at the desk, the rest of them either counting money or typing something on the computer, they're trying to do everything online and pushing you to do it at the ATM since I'm a sever I can't deposit too many cash at the atm cuz it will take me forever you need appointment for Avery thing and at the window there's not much you can do. read more

Wells Fargo Bank - Only 3 customers and they're taking forever to help us - Banks & Credit Unions Near Me - Cerritos, California

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WORSE SERVICE IN HISTORY. They are extremely rude Don't acknowledge the customer even though I was waiting for 20 min in lobby. The free banker was also rude and disregarded my wait time Unbelievable Especially since I have been a customer for over 20 years AND i previously worked at this branch. Things have changed for the worse read more

unfortunately this branch is getting worse and worse. I made an appointment 3 weeks in advance. Got 3 reminders the day before and 2 on the Day of appointment. I also got an email. when I get to the branch nobody asks me why I was there. After sitting for 10-15 minutes finally one of the tellers come and tells me the person I had an appointment with was on leave. since I was on her schedule and the branch knew it, nobody bothered to call me and cancel my appointment. I had already blocked my schedule 3 weeks ago and ask my receptionist to reschedule my clients in advance. Well Fargo couldn't call to inform me? I told them I'm not leaving till I finish the business I had there that day. They need more employees to help out customers. Leticia Finally helped me. Been their customer for 20 years and this is what I get after all these years. read more

This 1 star is for the Corporation... not the employees here. They are nothing but kind and professional.Clearly they are understaffed here. 10 people in line every time I come. The average time in line to a teller is 20-30minutes. My guess is people won't work here because they pay less than welfare. Wells Fargo paid CEO Charlie Scharf $24.5 million for 2021.. maybe you could take away 5 million, pay your true employees better and hire more workers. I've been a customer since 1986 and stay only because of the difficulties in changing auto payments. Wells Fargo needs to get its act together! read more

Terrible place. Understaffed and it's been mentioned to them multiple times and the skinny dude just smiles and says "it's busy this time of the month" when I go multiple times through the month. The lady that sits behind the tellers sees the huge line and upset customers yet she sits downs and decides not to help her workers? What a waste of labor and money with that employee. Please do something about this or else our company will use a different bank service. read more

Customer service is horrible. They Never have enough help. Lines are always super long. They should hired more tellers to help all the people. At least the manager should jump in to help. read more

Wells Fargo Bank - The line goes all the way to the street - Banks & Credit Unions Near Me - Cerritos, California

Most cashiers look at each other than help us clients out. And they ask a thousand questions while helping someone. they move very slow, and look like zombies ‍ read more

I just watched a video clip of a man trying to open a bank account and was denied, when asked what the reason was they could not give him a solid reason. They did say "not enough info" but not once did they tell him what more info they would need instead they said they can deny persons! Go watch and you be the judge @_silver1_ I will not bank with wells fargo these 2 need to be fired customer service professionalism POOR! read more

Just seen a video of a gentleman trying to open an account and the employees denied him and gave him no reason. Last I remember when I opened my account I was not asked any of these stupid questions he was asked. I will no longer be banking with Well Fargo . Closing my accounts on Tuesday after banking with them for 5 years . I hate racism!!!!! The two employees handled that situation very poorly, they need to be fired. read more

Wells Fargo in general is horrible. Came into this bank on a Friday and they only had 2 tellers working on a Friday. The line was out the door and only 2 tellers. They have got to get better customer service . I want to pull my accounts !!!! read more

Yet again. I must put a star to review, but Wells Fargo, gets zero stars for their Premier Banker Specialist. Kayla Martinez, please go to a job where you are happy to help your customers and not show that we interrupted your morning. Clearly being a banker isn't for you. read more

I've had a business account with this branch for 3 weeks and have already had 2 problems with them. The tellers are nice but the management is subpar. I would still recommend Wells but am planning to use a different branch as my base and would recommend anyone opening up a new personal or business account to try a different branch. read more

I remember when this Wells Fargo was a bungalow in the parking lot and they would give out huge gift baskets with each new account. Parking, Drive thru ATM, and inside banking has always gone smoothly. Wells Fargo ATMs are considerably faster than BofA's. read more

Ive been coming here for over 20 years, never had a problem, except with the lady teller who sits in a wheelchair. I wanted to deposit some coins, she made me put them in rolls, only then did she take the rolls and unroll them to count the coins, what a waste of my time read more

5 stars for 1. being close to my house 2. excellent customer service 3. super nice and cute female workers read more

Horrible customer service at this branch. Was promised that a large deposit hold would be looked into for release days ago by Joanne. I explained the urgency of this matter when I deposited, and rexplained that today to Joseph. Basically I was told no one can do anything for you because the manager Joanne that made the statement to me is off today. I was so pissed off being given the run around, after being such a loyal and long lasting customer. I want to close all of my accounts with Wells Fargo and tell all of my friends an family to do so as well. To confirm that Joseph's statement was true, I went to another Wells Fargo branch by my work. I was told by the customer service representative there that any Manager on duty at the depositing branch should have been able to assist me and look into the verified funds. Basically I was told...oh well, and if you choose to close your accounts than, that's fine. This is not verbatim but this is the message I interpreted as a customer. This branch represents the Wells Fargo brand, and I am shocked to be treated like this. I will be closing all my accounts! read more

Went to the bank to put my accounts put into a trust. I called down there and made a appointment and ended up seeing bank specialist kyla. Within about 45 mins everything was taken care of. She explained everything to me and made the process simple and painless. That's what I want in a bank.im so happy that I bank there. read more

My experience here went from extremely satisfied with everyone to extremely disappointed and feeling disrespected by the manager CHARISSA ALABAMZO. You expect the manager to be the most friendliest out of all of them to bring back business. This lady was rude in every way possible from what she was saying, her tone of voice, and her stare. She ruined the whole atmosphere of the place! -5 stars if I could read more

Worst costumer service ever. Charissa is very rude both over the phone and in person. Seems like she would rather chit chat with her coworkers then assist waiting customers, when she finally does get around to you she speaks to you as if you are a bother. WF should be embarrassed to have a banker like her representing their company. read more

This bank used to be very friendly and staffs were warm and helpful. However, it has been changed now. I understand they are under a lot new rules and restrictions due to Covid, such as social distance, and limiting number of customers inside of the branch. But those policies should not change or affect the friendly services that staffs used to provide. I will recommend the branch manager looking into their level of their customer service and comparing to the standard they are setting up for themselves. For now, I will take my business to another bank. read more

I go here all the time for my transactions. Friendly staff with a fast, efficient line. Great location as well. 4 stars for consistent and reliable service! read more

The manager at this branch who works weekdays is ridiculous about check cashing rules. I've cashed my paycheck drafted on Wells Fargo account many times with zero problems at other branches. The manger at this branch took joy in telling me it was against the rules for him to accept my second form of ID which has been accepted at other branches. After some nudging he finally admitted it really was his discretion but he was unwilling. I wish mangers were trained on how to be more honest. read more

The branch was just closed and I didn't catch the branch on time, I was really in need of temp checks for my business account. After talking to the manager over the phone and explained to her the situation, she agreed to get me the temp checks and went above and beyond to help me and my business. Thank you Ms. Lupe so much for your help. read more

Just opened a business account, this will be our third with Wells. Adolfo is the guy you want when opening an account. He is super knowledgeable and does not push needless products. We haven't always had as good luck with other business specialists here. We will call and schedule a meeting with Adolfo and he has never let us down. Wells Fargo he is your saving grace!! read more

I've banked with WFB for nearly 20 years. I always go to this branch, which is a bit out of my way, for a particular transaction. On Friday, I had such a bad experience that I'm rethinking banking with WFB. I waited in line & was told by my teller to wait by window 9 so that the teller at window 8 could further assist me once she was done with someone (normal so far). That person took a freakishly long time, during which teller 8 acknowledged my wait. Once she was done, I started to step forward but someone (a manager?) stepped in and told teller 8 to help someone in the main line (the same line I had already waited in and gotten to the end of). The teller told the manager she had to go to the back, but failed to specify that I was and had been patiently waiting for her to do this. The manager didn't seem to care that I was obviously standing there waiting for teller 8. That was the rudest manager I have ever seen at any financial institution. It took teller 8 another 5-10 minutes to finally assist me. At no point did the manager acknowledge my presence (despite telling someone waiting next to me who was waiting to access their safety deposit box that she appreciates their patience). Shame on teller 8 for not saying anything about MY wait. SHAME on that manager for cutting in front of me to insist teller 8 take someone from the line (btw - there were only 2 people in that line). That manager has NO clue about customer service and needs to be re-trained, demoted, or fired. I will never visit this branch again. read more

I am a local realtor who has worked with a lot of lenders, Moses Bustamante has to be one of the worst I have come across.He was a poor communicator- I had to pry information out of him. He was unfriendly to the point of rude, even calling me "green in the business" in one email, though I have almost 20 years of industry experience. Over promised and under delivered. He missed key paperwork for the file that should have been completed weeks before and scrambled at the last minute to get. We were working with a contingent offer and needed to hit certain dates. I know that complicates the situation, but he assured us that there was no problem meeting the requested deadlines. Had we know that we might miss those dates, we would have structured the other deal a little differently. Buyers escrow closed on the home they were selling, but not on the house they were purchasing. There were a few days in between where they buyers had nowhere to store they home furnishings. Needless to say this caused a lot of unnecessary stress for all. I will never do business with Moses from Wells Fargo. read more

$1000 mistake you made and you blame the account holder!? Somethings gotta give. At the very least choose your words wisely in bad customer service situations. read more

I opened an account here just a few weeks ago because the location was convenient to where I live. There was no issue at the time of opening the accounts. I received my card in the mail and started using it for small purchases. But all of a sudden, my accounts have been closed. No explanation, no letter, no reasons. And no one from the 800 department nor this branch has helped me find out. Wouldn't be surprised when this branch or Wells Fargo in general closes. read more

Bad service today. Sorry $@r@h M, calling u out! Leave your bad attitude at the door. I've been to other branches that had very good service at the tellers and the desks such as the one on Lake in Pasadena and @ store # 006326371. read more

They won't break $20 bills into $1's if you don't have a checking account (auto loan account doesn't count). They must have the crispest $1's in SoCal and don't want to give them away too easy. read more

Every single teller I have had help me has been nothing but extraordinary! I have to come here often for work and love seeing the same faces and them recognizing me with a smiling face! This location seems to be the best on customer service and whatever their secret is they should share it with other banks! read more

Called to ask a question and spoke with a Customer service rep for this branch. His name is Angel, I asked a simple question and put me on hold for 10 minutes and did not bother to check if I was still on the line. This person does not respect other people's time. Horrible experience. read more

necessary evil, had to deposit moolah to cover few bills! guess that makes me a true American huh? if you see something you want, buy it if you can't afford it, finance it all good til the bills start rolling in! oh well, just a part of getting old and responsible wells fargo is one of the decent banks in town they have pretty good hours and are open an hour later at ones located in grocery stores...convenient their business bankers are a hit and miss, I usually go to different branch if I need any service that requires someone who knows what they are doing I think most banks rotate staff around so much it's really hard to maintain any type of relationship with a good banker read more

Very friendly staff always very welcoming and very attentive great customer service will continue doing business at this location

If you deposit to this branch NEVER loose a receipt and WATCH your account daily to make sure your deposit is actually credited to your account. Deposits go missing. read more

Marisa was fantastic foreign bank associate. remembered our appointment and was able to get me the foreign currency for GBP & Euro. She even went the extra step and found me clean bills and smaller currency instead of large bills. Great service and very curteous read more

This branch is horrible with customer service. I thought it would be an easy task, but it was everything but a nice visit! Went right over to my home branch and received service with several smiles. I was also told by a phone rep to bring in my dmv interim drivers license and I could bring my work id! Nadram asked did I have an expired ID with me! Um Sir you as a bank are not allowed to use expired IDs I thought. Drive the extra mile for better customer service. read more

Horrific service from Wells Fargo. I had an account that I forgot I had and didn't use for 2 years. It went overdrawn $1.33 from service fees, and the service rep Varun Rehil and Assistant Manager Charissa Alabanza refused to waive the service fees that overdrew the account. I worked as a Wells Fargo customer service representative in the past and know for a fact that they nickel and dime their customers every chance they get. I will never use Wells Fargo and suggest the same for anyone who appreciates quality customer service and the value of a dollar. read more

The inside of this branch is beyond old fashion and depressing. The workers are nice but the environment of this place is so sad. I gave a 1 star because I just recently found out (after many years), when you inquire your balance on their ATM, there is a "ATM BAL INQUIRY FEE"!! Who does that?! When you insert your debit card, the machine will ask "would you like to view your balance?" DO NOT CLICK the YES button. Wells Fargo is BEYOND shady, they will charge you 60 cents each time! The machine does not even warn you that there will be a charge. I also bank with Chase, I am never charged when I check my balance. This is so horrible of them, Wells Fargo's has been charging me a fee for many years, I never new until recently, it is my own fault for not checking my statement thoroughly but who would think that a prestigious bank would sneak in inquiry fees in their customer's statements?! But then again, they must figure most people don't check their balance for a 60 cent transaction right? read more