On September 7th I made a cash deposit of almost $3000. I received a phone call yesterday September…read more21st from their manager Ashish Sighn who told me that on that date my deposit was actually credited $1200 and I only deposited $1600 and chase bank will be taking that $ back from me. That it was verified through cameras that my deposit was wrong. I woke up with $1200 missing from my account so I went into the bank to fix this issue and mistake that they, a bank, who I have been with for years can watch cameras and verify that the money I deposited was correct. Upon arrival of me today to the branch I seen the teller "Alex" who helped me and he admitted he came up short $1200 that day. And that I would need to talk to said manager Ash as he told me he would call him. Ash in the beginning was courteous and talking but then talked over me and raised his voice telling me I'm wrong and that there is no question that they credited my account$1200. I proceeded to tell him your wrong. I cashed my check through union bank which is right next door at 12:25pm and walked over to chase to deposit my $ with chase at 12:31pm. He told me that no it was wrong. So I walked next door and got a printed copy of my check cashing transaction and also two e tickets that showed the amount. I presented them to manager Ash and he said he will proceed to submit my paperwork and it will be reviewed. I was on the phone with there fraud department and corporate to figured this out because this is completely unacceptable and wrong! While on the phone manager Ash was calling me multiple times. Once I got off the phone with corporate I called him back and he tried to sincerely apologize for their mistake and that he would be handling any issue that has taken place. BE CAREFUL WHO YOU BANK WITH! Make sure you go higher and get things figured out. For a bank who can access camera footage and check to see if it was correct did not do that! This is completely unacceptable and not ok! I HOPE WHOEVER BANKS WITH THIS BRANCH WILL TAKE THIS INTO CONSIDERATION AND MONITOR THEIR MONEY. For $1200 to come up missing and them to try to pin in on my transaction is not ok! Thank you to US Bank who is right next door for helping me get the proper paperwork I needed to prove this manager and this teller wrong. Chase bank you need to thoroughly look into this and take proper actions!

If you read my other Chase Bank review of their Lakewood, California branch, you'd understand why I…read moreended up here. In a nutshell, the other store was completely automated (with one automated teller). That machine couldn't handle the specific transaction I required, so I ended up a couple of miles away at this branch. The line here on a Saturday was out the door. It was slow going, but the teller I had was pleasant. Unfortunately, they only had two tellers for a line that was 16 persons long. Indeed, this was inadequate. There was very little if any pandemic adherence accepted when the people in line themselves realized they were too close to one another. But, true to form, there are always people who don't care, so basically, there's no adherence to the 6-foot spacing between people. The 15-16 minute wait to get some [out of town] cash was way too long, and the third bank employee just milling about, I guess, didn't want to help out the two tellers that were working. This branch was understaffed and lacking in adherence to pandemic regulations. Since I eventually got my money without incident, three stars are the best I can do here. I wish I could have taken some pictures, but I was reprimanded a few weeks ago at my home bank in Las Vegas so that I won't attempt inside picture-taking anymore. RECOMMENDED: Okay SERVICE: Okay PRICE: $$ COVID: Does not practice pandemic regulations. PARKING: Convenient but crowded. REASON/INTENT: Get some cash.

Today I had business at the LBS Financial Credit Union and I was greeted by Andrew who was so very…read morefriendly and helpful in getting my credit card envelopes. Next I needed to make some account changes and had Donna Gonzalez assist me. Donna was absolutely so wonderful and fantastic at her job and explained everything to me clearly. She was so very patient with me and all of my questions. I could not have had any better service. Donna took the time to listen to my personal stories and was so warm in her words and compassion. I have been a member since the 80's and I would recommend this credit union to others.

Yes i do recommend this LBS Bank i've been going here for like 12yrs now i've made amazing friends…read morethe tellers are so very nice and Donna Gonzales helped me out today great beautiful personality and very helpful and knowledgeable i can go to other LBS banks but my first choice is this bank in lakewood to see smiling faces

First time at this branch, there are ATMs both inside and outside, a couple of tellers…read more It wasn't too busy when I got in, but after a while there were a line of 10 people, so I guess it could get busy at times. I was working with the assistant VP, Felice, she was very courteous, professional, and very helpful. She really went out of her way to assist me and provide useful tips and advice.

Nice Chase! Came in…read moreto withdraw money. Process was quick and easy. Chase was really nice and empty. The teller was kind and speedy. We were in and outta there! Nothing bad to say about this experience

I've spent the last 3 days trying to reach customer service about a declined credit card for my…read morebusiness. I spoke briefly with someone in Texas but was cut off mid call. I was told I had too many online transactions. No where in their literature can I fand anything about that. I've been unable to reconnect on any level. The mobile app isn't working, none of the customer service numbers can recognize any input, verbal or keyed. I went into the branch, and the teller had never heard of too many transactions. The credit card is worthless, and I don't have 45mins to an hour to speak with a manager. We have significant balances that are now going to another bank. This is a terrible bank.

This branch of Bank of America is an absolute dumpster fire. If someone asked me if I thought it…read morewould be better to open an account in this branch or hide their cash in a shoebox under their bed, I would simply advise them to stash their money in their own home and hope for the best. The lack of service and lack of professionalism I have experienced here in the last six months is absolutely astounding. They don't answer the phone. They double book appointments. Sometimes there are only one or two tellers working with more than a dozen people in line. Access to an actual banker is impossible to obtain. Due to a clerical error, funds have been withheld from my account for SIX MONTHS. I feel as though I have exhausted all options available to me by trying to work with the bankers in this branch. They are simply over their head with any sort of an issue beyond what may occur throughout the course of a normal day. Unfortunately, I now need to file a complaint with the CFPB and the DFPI for what should have been a simple fix on a clerical error. BEWARE

Wow!! This has to be one of the most beautifully designed banks I've ever stepped into. The vibe…read moreand interior design at this location are incredible. I only stopped by briefly to drop something off, but getting a glimpse of the main first-floor customer area was such a pleasant surprise. It's so well done that I'm honestly considering switching banks. Outstanding job.

If there was a way to score them lower than a 1 star I would. Alex Peña is the worst. if you're…read moreexpecting courteous and helpful you will be disappointed. the Walker family has clearly lost touch with the quality of employees they have today. Sorry to see a Long Beach institution decline so badly.

It's hard to believe that I've been a member of SchoolsFirst for 17 years as of this month. My…read moreexperience the entire time has been nothing short of phenomenal. My 86-year-old mother has been a member of SchoolsFirst since 2011 and each time she has visited this branch, all the staff have been very kind and accommodating. She has had to replace her debit card a few times and her original checking account was compromised, so they were able to help her cancel the old account and set up a new one with a new account number. The latest visit was with Bolivar, one of the credit union onsite bankers. My mother and I came to visit because her online banking account somehow got hacked and it reduced the functionality. Bolivar said the online account somehow had view only status so it was changed back to be fully functional again. He also suggested that the user name and password be changed, so we were able to get that done as well, using the credit union's computer. We had a very productive visit, and since my mother has some mobility issues, Bolivar was kind enough to help her walk to the front door before we left. Talk about going above and beyond! We will always have SchoolsFirst as our primary financial institution because we get 5-star service with every visit. Once again, if you qualify for membership, RUN don't walk, to the nearest branch and open an account.

always waive fees terrible parking…read morelots of new people so pick a long timer and stick with her velma [??] is the best

From start to end, Chan Chau and Ofelia Arizoumanian were extremely helpful and patient with me…read more Great customer service. Thank you.

Hello..I just wanted to say how helpful everyone was at this branch..especially Diane Martinez…read more. she really helped me out! She was even willing to help me from my home.. She was very knowledgeable and made it happen.. Thanks again to the team at LAFCU Cerritos!

It seems that most of my cash goes to pay my gardener. I walked up to the ATM, made a withdrawal,…read moreand everything went smoothly. There was no wait.

Maria provided excellent customer service! We are always happy whenever we get her. She is…read moreseriously the best, always professional and helpful. We used to live in the area, but moved to Whittier a few years ago, but we still choose to go to this branch because of her customer service. Thank you so much, Maria.