If I could give zero stars, I would. Horrible customer…read moreservice, even worse employees.

Worst customer service , one teller and 5 individuals waiting. If I could give this place a…read morenegative review I would.

Everything. All the people who work there suck at their job. Rude and unhelpful. The Bank is TRASH,…read moresave yourself the time and bank someplace else.

It would be no stars if possible. They have a serious internal problem. I must say that a lot of…read morethe staff is very helpful. Management is clueless and cannot seem to simply resolve a mistake on their part.

I have been in business with these guys for decades now and will no longer be using them for…read moreanything. I went to get some cash from the teller and with a bad attitude and tone they told me I had to call to set up an appointment to get my money out? Saying they cant give out big amounts of cash with out a set appointment? 10k was all I was taking out sure its a fair amount of money but telling me that i could not access my funds is not ok. These small town banks should treat people with more respect if i wanted to be treated like a lowlife then I would go to Bank of America.

Now it's PNC, having been bought out so BBVA is no more. I don't like the new management and am…read moreclosing my account there and moving it to Bank of Stockton where we have an account also. It's sad as we've been banking at BBVA for a great many years, knew a lot of the staff and always really liked it. The attitude is very different now though, and the staff that remains seems unhappy and the phone system absolutely stinks. I'm not sticking around to find out what policy changes there'll be.

I love this bank! My husband and I first opened an account with them 3 years ago because they were…read morethe only bank we could find who who wouldn't put a hold on our paychecks - every other bank would due to our less-than-desirable credit at the time. We've loved them ever since. Every time we walk in, the tellers know our names AND account numbers by heart; even the new tellers learn who we are super fast and are so personable. There is not a high turnover rate here which is great. Excellent customer service and so much better than other banks we have had accounts with!

The worst bank ever they makes me wait for more than an hour nobody comes to help me or maybe I'm…read moreAsian. I have no idea. It's made me confused every time I came to this bank.

Since they closed the Ione branch, I have to drive to Martell. I have had an account in Ione for…read moreover 8 years. My hubby gets a nice bonus every year. The staff at Ione would always deposit the funds without holding it. We have direct deposit from same employer and have been putting this check in every Christmas since the beginning, but the rude lady in Martell would not allow this without holding the majority of it for 10 days! This has now happened two years in a row. Merry Christmas! I have enough in my account already to cover this, but she REFUSED to budge over this STUPID policy. I nearly left the CU over it and should this happen again next month, I probably will. Ridiculous!

Sue, at El Dorado Savings, was so incredibly helpful to me yesterday. I had an unauthorized…read moretransaction on my account and I needed to shred my card and number, order a new one and get my money back. She got on the phone immediately with another manager at a different location. She made two calls to make sure everything was perfect to avoid any hiccups. She stayed late to make sure my paperwork was PERFECT before I left. This morning, the money is back in my account and I should get my new card by Friday. Thank you so much!!!!!!

Sue is extremely rude!! I walked in and was not greeted once. She gave me attitude the whole time,…read moreI was there for less than 3 minutes and that was enough for me to not want to go back this branch again .

I've been with them for over 40 years and have never received anything but exceptional service…read more They are my primary banker for business and personal accounts. The guy who said they were rude and inflexible was probably trying to open a checking account with no money down.

This is how a bank should do business! When we moved to…read morethis area it made sense to move some of our savings to a local bank. Since it happens to be the only game in town, we decided on El Dorado Savings Bank. We started out making a small deposit to become established. After a short while our confidence grew, and we transferred over more into our savings and opened a safe deposit box. What a delight to be greeted with a smile and people know your name! The entire staff is friendly and professional. The absolute best part is this bank is dog friendly. On a late summer hot day we stopped in to do some business. We had all four of our dogs with us and I was dismayed that they needed both of us to complete paperwork. When Mr. S explained we didn't want to leave the dogs in the hot car, they invited them to come on in. It's one thing to bring one dog with you everywhere you go but seldom do we bring all of them and have them welcomed and fawned over. I love this bank!

Latela, who works for CSCU's Call Center is pure gold encrusted with gemstones. I have cancer and…read morework full-time but had to start working a second job to pay for an out-of-pocket medical treatment that really was helping me. For over 3 years I worked 7 days a week to earn enough to pay for it. I would send the medical facility money to put on my account and then go for treatment when there was enough. This worked well until I got too sick to go and finally had to ask for my money to be refunded. There was well over $5,000 on my account but they were rude and said it wasn't there and ended the call. I called CSCU and got Latela in the Call Center. She was so kind, and wanted to help but it had been well over a year since the medical institution has cashed my last check for $3,500. She tried everything but it was not possible to see who endorsed a check cashed that long ago. All I can say is she took a few days and must have jumped through unimaginable hoops and she emailed me every bit of info she could find to prove that the medical facility had indeed cashed my check. She said she regretted being unable to know how they would respond. Well, I sent them the information and they responded! They said they had put $3,500 into the wrong account in error and refunded all the money on my account! All in all, Latela saved me $5,500 that I can use for cancer treatment. I had been facing a deep, dark, desolate pit of hopelessness and I cannot even estimate how many hours she put into this, but Latela restored my hope. She is a priceless testament to the customer service and integrity of CSCU, and she will be priceless to anywhere she ever may work. From the bottom of my heart, CSCU, thank you for Latela. (Btw, the medical facility really, truly made an honest mistake, and were just a bit hasty to imply a long-time customer had suddenly tried to defraud them.) Still, without Latela, I would have lost years of hard, hard work and not been able to recoup my funds.

Great bank, excellent service, total trust. Key factors in banking.read more