Wells Fargo Bank is not to be trusted to cover Zelle fraud cases. I have transactions on Zelle over $4000, that Wells Fargo Bank refused to cover, and tried to tell my I made the payments on my phone. This fraud occurred on a month, where I only paid 1 person through Zelle. These payments were not made to that person. I would suggest not using Wells Fargo Bank, to transfer money. If you value security, don't use Wells Fargo Bank. read more

30-60 minute wait every time I go in this bank. They need to hire more tellers. Worst bank I've ever been to. read more

Wells Fargo Bank - Ridiculously long line everyday - Banks & Credit Unions Near Me - Modesto, California

Let's talk banking or better yet let's talk thieves Start from the beginning I opened an account a few months ago because I was looking for a bank that could federally protect my account so I thought So I left on a vacation and my new car broke down and so I was stuck for a bit back east I say this because I was not keeping track of everything So when I get back I notice that I've had some checks written on my account I did not order any checks at all so I make an appt and it was Canceled by the Wells Fargo employee Pissed me off because it took a whole week before I could get in. any ways here comes another check so I went in , and they told me i had to call in ok so I called in and let them know what's going on a few days go by and here goes another one but I had empty the account because I did not like what was going on , if I did not this check would have gone through now I have fees incurring because not enough funds in account Hang on because it's getting good Someone ordered checks on my account not my name on the checks and not my address nothing not one thing on those checks with my name or address on them so I call again listen I say there another check written again So they do there investigation and find out that I've not done anything wrong but they will not refund me any of the money missing from my account it's about 1000.00 not in the big picture a lot of money but for me on a fixed income it's my car payment they say it's already done And 30 days it's gone on for more then 30 days yes one of the checks was longer but the other one it's not 30 days And in the whole scheme of things they have a multi million dollar company and I'm a recent widow and with quite a bit of money missing from account There not going to give me back my money I have this to say to you Mr Wells Fargo the power of social media I got a letter from them a short time later their advice is when ordering checks to protect my account and when ordering checks make sure I put a tracking on the checks check on them Folks like I said in the beginning, I did not order checks I have not ordered checks. I will not order checks. The advice they have is like a slap in the face On that note and give Wells Fargo a one star for them they don't deserve even that read more

No merchant services line. They need to hire a better bank manager. Today there wwere 15 people in line and one teller working. Absolutely ridiculous. read more

I am really not sure why this bank is constantly short staffed. I waited for 25 minutes in line and ended up having to leave because I had a client waiting at my office. Now I'm going to have to come back later. They use to have a business customer line and now all the Wells Fargo banks got rid of them. I'm ready to move bank accounts read more

Came to this location branch because the one I usually go to was closed . Only 2 tellers were available that is ridiculous. They NEED to hire more help . read more

Has the absolute worst financial institution in America! expensive fees, no help with outside fraud, yet fraud within! Long lines, tellers are obviously disengaged with customers. don't bank with this company at all cost! zero stars a bunch of crooks in my opinion honestly! read more

This branch is so slow. Many times people are lined up around the building. They have tellers on break or absent. Managers don't come out and say anything, maybe they could help the tellers during times when it's busy. I don't know but I think 45 mins in a line is too long. read more

This bank is pathetic. Currently have been waiting for 40 minutes just for an associate to give me an appointment to close out a $1500 account. Not an actual meeting, just to schedule a basic appointment. Meanwhile 20+ wait in line behind me to make deposits / withdrawals. This is my secondary bank behind a local branch. Pathetic just how much more efficient a small bank is when it 100% shouldn't be read more

Since we are in COVID we made an appointment like we were advised and of course 30 minutes post our appointment time we still have not been helped. Still waiting... read more

takes 30 min to get thru the line. last time i went in, i needed to cash out a big amount and the teller shorted me $70. i didn't realize it til later in the day, after the branch had closed for the day. i called the next day and they found the overage and deposited me the $70 to my account, so that was nice. the security guard there is very rude, i overheard a customer complained to him about the long line and only two tellers being open. the security guard said it's not the tellers fault, it's the customers fault because "most of the things people are in line for, can be done on the app" and although that might be true, i looked at the of people in line, they were all old enough to be someone's grandparents. i found it annoying that the security guard tried to shame the customers in line, to be serviced AT THE PLACE THEY HAVE THERE MONEY IN. they really need to get more tellers. cant believe i have to wait 1/2 of my lunch break, just trying to get a cashiers check! read more

I have been in this bank several times over the last 30 years and I am not now or will I ever be a customer of this bank. Non-customers have to wait in a separate line from account holders. If you are the only one in the bank, they make you wait. I was the only one in the bank and told they'd be right with me, three customers came in within seconds of each other and were all waited on before myself. I had the same teller who helped two out of the three. Why would I ever want to be a Wells Fargo customer when you segregate me from your current banking customers? First impressions are huge and yours was terrible every time I Had to visit your bank. One star because I have to give something to leave a review. read more

The worst customer service I've ever had! I am considering closing my accounts ASAP. My bank accounts were compromised and was constantly given the run around and told to just call customer service, nothing they can do and no one in the branch helped me. Going to file a formal complaint with their executive office and the better business bureau ASAP! read more

I've been a customer here since 1987. They can be so slow and occasionally you get a teller that seems dumb as a box of rocks, but they get the job done and they are conveniently located downtown near my office. read more

I was foolish enough to put money in Wells Fargo Bank, especially after the Government fined them a Billion dollars for screwing their customers. Recently, I tried to cash a small local check. The Teller told me, they can't cash my check because I have no account with them. I explained, I have a $150,000 CD with them.. Their reply, "A CD is separate and we don't consider it as an account, so we can't cash your check." Take a wild guess on how many seconds, after my CD matures, it will take me take my $150,000 elsewhere? read more

"Warren Buffett on Wells Fargo. 'Banking is a very good business unless you do dumb things,' says Wells Fargo's largest shareholder." The above is from Fortune Mag 2009. *************** An Open letter: Dec. 5, 2010 Dear Warren, Just a friendly FYI, I think you should sell your shares, because Wells Fargo is now doing DUMB THINGS! These dumb things include an extremely poor & rude customer service interface between your onsite bankers and the unknown imbeciles in the call centers in Sacramento, CA. (plus added fees and other general B.S./aggravation, which is beyond the scope of this review). I have been a loyal customer of Wells Fargo for several years, until recently when I started shifting some of my banking to my wonderful credit union, Golden One, which is open to anyone, not just government employees. Yesterday, on a nice Saturday with my wife, we tried to open a secured credit card for my wife. The friendly banker at the branch called the morons in Sacramento for help, three times in a row (once they simply hung-up). This took at least 45 minutes of our time. Finally, after a while, I spoke to some unknown person, who claimed he was a "underwriter", who claimed that I had to close, and pay off in full, our joint credit card account, before they would even consider my wife. This action would be a big negative on my credit rating, for no reason. I also mentioned that it should be a simple matter, to take my wife off of my credit card, that she never ever used. Apparently, she could not have two credit cards at the same time, and would be automatically declined her own secured card( secured with my more than ample checking balance). This "underwriter" then stated that they do make exceptions, and would check if we/I qualify. After a few minutes on hold, he claimed we did not qualify for an exception. I then proceed to inform him of my long history with the bank and other financial information that was relevant. He stated that rules where rules, and there was nothing that he could do, and that there were "liability issues". Really dummy? If it is a hard and fast rule, why would there even be an "exception"? Before all of this dumb drama, I had spoken two weeks ago, to another branch banker, who research this issue with Sacramento, on a weekday, and stated that there would be no problem with this. The current branch banker was astonished at this "rule", no one seemed to know about. This supposed "rule" appears to discriminate against women & married couples and may violate civil rights, besides being just plain dumb. Over the next few days, I will be contacting anyone in charge, up to and including the bank president (or maybe media and maybe even you!), to help assist them to be smarter and not to do dumb things! I will of course revised my review of Wells Fargo Bank, if this is resolved in a not so dumb manner. Otherwise my review may stay and millions of Americans may see this dumbness! I will then continue migrating with millions of other Americans to smaller smarter friendlier Credit Unions and Small Banks. I think that most taxpayers have had enough of the agony caused by the "too big to fail" banking industry in this country. They have proved, again and again, how incredible greedy, petty, and dumb, they truly are. Furthermore, they are not only an insult to us Americans, but continue to threaten the entire world economy with their colossal DUMBNESS! Respectfully yours, Paul M. P.S. - To the Yelping Community, go check out your local credit union, you will be pleasantly surprised at what you will find! P.S.S.- To Warren, BTW, I do admire your honesty, bluntness, & your philanthropy. So please don't waste your money and the money that will go to charity on DUMBNESS! note: 1 star for the nice branch staff. -4 stars for DUMB THINGS! read more

I have to agree with Paul M. Stopped in here this morning to get some cash so I could have breakfast at Deva's. I'm used to the very friendly staff at the branch on Dale Rd., so I was rather surprised by the way I was treated. There was no other customers there at the time and so I walked up to a teller only to be told that she was busy and I would have to step behind this imaginary line and wait to be called forward. Very rude, so I did what I should have done in the first place. Used the ATM machine. Will not be going back inside that place again. Two thumbs down for the customer service. read more

This branch is barely two blocks from where I work. I go there during my 15 minute break to make a deposit. Typically, I just go the ATM, but when I'm depositing a check that I need to keep a copy of, with the receipt, I go to the teller, and it's usually and "in and out" quick transaction. Not today. Today I was in line for about 10 minutes. There were four teller windows with pending transactions and they were all long ones. A lady appears, from near the desk area, and offers to help anyone with a deposit transaction. I raise my hand and try signaling that I'm needing to make a straight deposit. That's where this complaint stems from. Wouldn't common sense tell you to go to the front of the line and start with people who have been waiting the longest? Nooooo. She takes someone from the back of the line, who had just walked in, and totally overlooks me, the one waving, with my hand up in the air. Other customers noticed. Everyone shook their heads in momentary disgust. Just a suggestion for the future, helper from the desk. When trying to assist with a long line, start from the front, with people have had to wait the longest. read more

I came into the branch to make a cash payment on my new Super Duty truck and had the pleasure of meeting Tabatha. I want to compliment her professionalism and attention to detail. She made my visit stress free and fun. Im very happy with my decision to Bank with Wells Fargo. Thank you Tabatha! read more

Due to a family emergency, I needed to deposit funds into my daughters account with wells fargo. Called, and asked if I need anything special when I came in. "No" was the answer. I went to my bank and got cash so there was no need to verify funds, or place a hold on the deposit. Arrived and was told by Michael Sosa, Mgr. that they did NOT ACCEPT cash! Told him that his staff had failed to tell me that! Back to my bank I go....get a cashiers check, and back to Wells Fargo. I see Michael Sosa at a tellers window. I was the next customer in line. His customer leaves, and he closes the window and walks away. Ok, I think, I will just deposit the cashiers check and be done and on my way. The next teller, verifies the account number, daughters name and all is good right? NO! After the deposit she tells me only partial funds are ready immediately, the rest within 24 hours. WHAT? I just gave you a cashiers check! I asked if they could expedite the process and again the famous answer of "No" was given. So for some unknown odd reason, Wells Fargo DOES NOT LIKE CASH, CASHIERS CHECKS or evidently any other form of monies for immediate deposit. No explanation, "Just our Policy" was the answer. So disappointed in their lack of customer service to say the least!!!!! read more

Visited bank today so I could deposit money into my Ex's account, The line was 15 deep with 5 tellers working. Took 20 min to reach a teller. But as I stand in line, I started to look around ! This bank is very dirty and where you fill out your deposit slip the counter top has people's names carved into it. Not very nice to see they just leave it there. Crazy. Bank manager need's to be fired . Just my opinion . read more

They give you jack-#$%$ interest on a savings account and charge you 200x that if you have an overdraft fee. Corporate America at its finest ladies and gentlemen. 1 star for staff. read more

I use this bank for business and personal use. The tellers are always super nice and try their hardest to get everyone out quickly. I understand some people may not like certain aspects of using Wells Fargo as a corporation however this branch itself is awesome. The staff has always treated my husband and myself well. read more

I am thoroughly horrified, disgusted, angry, shocked, etc. at the lack of good customer service and their overall methods of "Doing Business". Despite what they tout on their website the customer is not the most important and they definetely do not want to help us out. I realize that other's may have an extraordinary relationship with Wells but please keep an eye on your accounts. My experience and those of friends has been disatrous. Nothing @ Wells is free and really really read their rules about overdraft's, posting of debits/credits, loan promissary notes, fraud and un-authorized transactions. Also, look into what other's are saying and BE AWARE and don't trust them as they have their best interest in mind, first, second and last. read more

I have lived in many places in Canada, Central America, the Caribbean, Europe and several states. This Branch of WF happens to be one of the friendliest I have been to in California. I am always amused at reviews that pass blame for bad accounting onto the bank, or the impatient who complain about waiting 10 minutes, the ones who inside are jumping up and down shouting 'that's not fair' because you are at the front of the line to be serviced next and an employee chose to help someone besides you. The world is not a better place because you were a few extra minutes at the bank, and you did not find the cure to Cancer, or was it the Ebola virus you were working on? Perspective People!!!! It's a bank, it is Federally Insured if they stole from you, you will get it back. But if you forgot to deduct your BOGO purchases and the Vanilla-Soy-Mocha-Apple Spice- Pumpkin-gingerbread-no foam-extra Whipped cream-Vanilla 'latte-chino' from your bank balance, Do Not Blame the Bank! read more