There staff is always very VERY helpful and pleasant…read more A have dealt with a number of people here at this branch and always leave feeling that I was helped and listen to

Needed to use this bank while my son was in school upstate. The branch was easy to park at and the…read morerepresentatives were quite helpful!

The Internet says this location was "permanently closed" but I went there today and it was open,…read moreand very busy. There was notification to empty safe deposit boxes came in mail yesterday. Looked like a "run" in a stock market crash. There was a Fire Department ambulance and a Police vehicle having some activity at open front doors of this bank. Problem for sure over there.

This review is for the atm - no drive thru - parking lot is an inappropriate distance from the atm…read more- I don't feel safe - something needs to be done to update this oversight

On paper, this would've been a great Credit Union. Except the technology is flunky, which becomes a…read morerepeated issue. Even when I was accepted for the Visa card, and applied all of the correct verification information (name, address, SS #, etc) it didn't recognize it as accurate and locked me out of signing the form. Despite it being the EXACT same information as what's contained in my account. I have emailed side by side comparison screenshots of what is contained in my Ocean Financial account and what I entered into the form, and it is the exact same. Yet the site to sign the form claims it to be inaccurate. Nothing was fixed. It has been nearly 3 weeks of going back and forth, emailing and calling, with no progress. Perhaps if I lived closer to the physical branch it would be more convenient to resolve this issue. But given that the location would be inconvenient for me, it makes this entire process very frustrating and difficult.

Great place to bank. People there are very friendly and helpful. I am happy to be part of a…read moreCatholic Credit Union.

Tellers are very rude. This bank is unbelievable my stupid for their policies. When you cash a…read morecheck, they deposit it first. Other banks don't do that if you have an account with them.

I had an issue I needed cleared up and they were more than helpful…read more everyone was friendly and polite

Schneider Vincent was a very helpful and knowledgeable banker. His vibrant personality made our…read moreexperience enjoyable! Thanks for helping us!

This location is literally the worst. Every time you go in, you're waiting for 20 mins minimum. I…read morewent in today to get change for the business I work for and the teller was taking forever. They only have one and she was too busy flirting and giving the customer her number !!! So unprofessional and I REFUSE to ever go there again

Love the convenience and ease of this Chase bank location…read more Has a driveup ATM at a normal car height, Hooray! It even has a second drive thru lane for that old school shuttle it up, with new age monitor to see the banking associate. You can opt to go inside anytime of day/night with your card to use ATM as well. The inside of location is open and airy. Straight ahead for the tellers and go to either side to see a banking associates for all other banking needs.

Adequate amount of parking spaces. Staff members were friendly. I was able to get my questions…read moreabout my checking and savings account answered and created a new account. The banker helping me walked me through every single step and told me all my options. He also helped my mom check up on her account and was patient with the both of us. Everything is so calm in there. I wish I worked there! The staff members are all so young! In addition to excellent customer service, there are also free bowls of dum-dum pops around and free coffee/tea/hot chocolate. There's a drive through area outside as well and an ATM section in the entrance for after the bank is closed.

I have been in Capital One customer for a few years and where I used to live. It was very…read moreconvenient but now where I live there's not one to be found. I have to run around and go to different drugstores, etc. to make deposits it's just inconvenient. At this particular branch, I'm here on a Saturday. There are two people at the windows and the line is crazy! I do enjoy banking with them, but it's just so difficult these days to do in person visits

I've always had a credit card and auto loan through Capital One however I've never banked with them…read moreoutside of my credit union . Recently I opened a 360 account online and they are now my primary account for checking. I like the convenience of their ATM locations, new refreshing logo and online banking is now a dream come true. Amidst the COVID19 pandemic I visited the Garden City and Westbury branches which were a nightmare. Terrible service prior to the pandemic as well. Long lines. Clueless employees. Today I am happy to report that this branch is the best. Professional staff. Smiling faces. Best of all, no long lines and no nonsense. I needed a cashier's check today. While I'm not happy with the $10 up charge as a account holder, I will say it beats all the foolish monthly fees the other For Profit banks charge. This branch is raising the bar. I hope the other branches can take notes from the branch manager here.

EDIT: was reached out to by Michelle P. from the branch who was very helpful and reassuring that…read moregoing forward, these issues will be resolved. She took her time looking into our cards to ensure there was no issue and everything seems to be fine. She provided further action to report in case we have trouble at the ATM again. I feel the efforts were genuine and I hopefully will have no further issues. ATM has never worked anytime I've gone here. Went in branch to send a wire transfer after making an appt with customer service over the phone. I walk in at scheduled time, there is one teller at desk who would have helped 2 people online before me but that's not what I needed. There were girls chit chatting in the back about vacation! Anyway; the personal banker who had his face dug "in ppw" I started to inch over and he finally says after 6 mins you can come over here. We did the wire - IT WAS SENT WRONG. So not only did I waste my whole lunch break coming here, I now had to waste the rest of my afternoon calling and holding for wire dept. I changed my phone number early Feb and he let my husband and I know that once we complete it with him - we will be able to do them ourselves online. Nope. We have to wait 90 to do that transaction which is also extremely inconvenient since I wire once a week if not more now into my stock trade acct. Deposited my retirement fund check which is guaranteed funds into checking and wanted to do a wire and I was refused. First had to wait 2 days to "clear." Fine. I call back after 2 days and they now state I have to wait 7 ADDITIONAL days because that's security they have in place???? What? So I said can I go to the bank and withdrawal cash or make a cashiers check? The answer was yes. I asked the rep to explain to me what the difference was, she couldn't. Supervisors are abs useless as well lol. Once my tax return hits my acct, good riddance! Very disappointed since this is a bank at work acct and the guy who helped me open was fantastic.

Ever since they have changed over from Bethpage and lost their original staff in Lynbrook, the…read morecustomer service has been less than zero. They have an excuse for everything and continuous misinformation. If I listened to them, I would've incurred penalties and charges. The manager is ineffective and dismissive.