The Teller Jovani was great he helped me resolve my issue with my coin deposit. Thank you!!!read more

This little credit union branch is the best. Perfect location. Secure ATM. Always find parking…read more Starbucks next door. Staff is friendly and go out of their way to help you. I love giving them my business. Hidden gem. Love them.

This is a long time waiting but I have nothing but amazing things to say about Logix Federal Credit…read moreUnion! I became a member in 2014 not knowing what a credit union was but was always interested by the little robot and the color scheme of the original corporate office. I remember getting all the information that helped persuade to open a membership. They assisted me with a credit card and then a personal loan to help me be debt free from past credit card uses! As of now, I'm close to paying off my debt and feel that Logix FCU gave me the chance to make that a reality! It's also great to say that every logix location I have had the pleasure of going to have all been great service all around! I know I will have a life long relationship with logix as I will also open an UTMA account for my nephew to help save for his future! I know Logix FCU will help the next generation just like they assisted me all these years! Heck! Their great service and chill atmosphere also got me interested in completing my banking and finance degree which now I work for a Credit Union! lol Your biggest fan! -Grigor

The official. The monkeys have taken over the zoo here. 3 reps, 40 mins on the just to update a…read morephone. 30 years I've doing banking here. Worst customer service!

One of my favorite Credit unions!!! It's very elite and the customer service is exceptional!!! This…read morelocation is most convenient for me and I absolutely love it!!!!! The ATM is where I always go to, but if I don't have my card with me I can use my license and that let me do my transactions. They are very nice and fast service. They even have a restroom inside, which is rare for banks/ unions. It's always clean inside and very welcoming. It is located in a very busy plaza , but you will eventually find parking. I suggest this Premier America if you want to make a quick transaction and less hassle. Five stars for me! -Marshay D.

My favorite credit union. I went to get money out of the teller machine to purchase some…read moregroceries. It's very easytobise machine and the line is not long. Plenty of light surrounds the teller machine. Parking is located in front of bank.

I have been a faithful customer since 2013, this credit union gave me my fresh start for my…read morefinancial success. I loved using Gain for my 2024 Burbank City Council campaign....and now again for 2026 and beyond! Alexander Banuelos helped me out so much, so patient, so focused, and got me setup with my checking accounts, debit cards, checkbooks, verification letters, everything I needed....all no problem. There is no doubt I am going to win this election, thanks to Alexander and Gain FCU. Bring all your banking needs and business here!

Seemless. My father passed away recently and he had several accounts at Gain Federal Credit Union…read more Me my brother and sister were all named as beneficiaries to these accounts. I met with a representative named Alexander Banuelos. He let me know what documentation I would need to bring to the credit union, set me/us up with an appointment, and distributed the funds to me and my siblings without any problems. The entire process from the first encounter to our last meeting took a total of 45 minutes, unlike other institutions I have have to deal with recently. Thank you, Mr. Banuelos Paul Graber

We have been banking with Logix for several years, and our past experiences have generally been…read morepositive. Unfortunately, a recent interaction at the Woodland Hills branch was deeply disappointing. In December, my husband visited the branch to deposit the second of two large checks of very similar amounts. After looking up our account, an attendant took the check away to consult with a manager (initials G.B.) without providing any explanation. When the manager came over, he did not introduce himself or explain the situation. Instead, he abruptly asked, "What's up with these checks?" His tone was condescending and inappropriate. The interaction was upsetting enough that my husband later chose to address it directly with G.B., giving him the opportunity to apologize. G.B. claimed he did not recall saying this and stated that they use "certain standard verbiage." He offered an apology only in the form of being sorry that my husband felt offended, without taking responsibility for his conduct. We strongly disagree that "what's up with these checks" is acceptable or standard language to use with customers. At a minimum, the manager should have introduced himself, explained the concern, and allowed my husband the opportunity to respond. A few days later, my husband contacted Member Services to report the incident. The representative agreed that the treatment was unacceptable. However, it has now been two months, and we have received no follow-up from the bank. We expected, at the very least, a letter of apology and some indication that the issue had been addressed. This experience has significantly diminished our confidence in the level of professionalism and customer care at this branch and with Logix.

I would like to express my sincere gratitude to Zina and Hannah for the incredible work they do…read more They are not only outstanding in their roles as customer service representatives and employees of the bank, but they are truly exceptional human beings. During one of the hardest moments I've faced, they supported me with genuine kindness, patience, and compassion. Their positive energy and the way they treat every client who walks through the door is something truly special. It goes far beyond regular customer service -- it comes from the heart. Because of them, this bank has become more than just a place I go for financial needs. It has become a family to me. I appreciate everything they do, and I am deeply grateful for the care and respect they show every single day.

IF you have the need as I did to obtain Coogan Accounts you will find the staff here are very…read morehelpful, especially where the hiccups occur, as with any Internet access or app issues or glitches occur. I appreciate the assistance I've received each and every time I need to address the accounts of my minor grandchildren. ***I want to reiterate the 4 star rating is due to their app, it needs work, often when attempting to complete a 'remote deposit' the image is backwards/upside down/inverted, which means the user has to manipulate the actual check, turning it until the image is reflected as it should be, a true nuisance. I have personally never had these many issues with a banks app before. The manager, Anita, is supremely in tune with customer service (she is beyond responsive), Dawn, Maria and Grigor are exceptional when the need to assist a customer with specific concerns, these four employees, including Yesenia, as well as every teller I've experienced are the reason my banking business remains with UME Burbank.

I owe Robert and the team at Ume immense gratitude for how they treated me and help me in a dire…read moresituation. Robert saw my financial situation, and really heard me when I explained what was going on, and took a chance on me to help me--without even being a member yet. Robert showed me that Ume is truly a Credit Union that puts people first, and does all they can to help. Unfortunately for my other bank (who refused to help me even after 15 years of business with them) I'm currently headed over to close out my accounts and transfer my business to Ume for the foreseeable future. Thanks again to Robert and Ume for all you've done!!

Twice I've tried to get Logix to help me with a car loan. First they told me I was pre-approved for…read morea car loan. They didn't return my call after I told them I knew the car I wanted and was ready to buy. Second, the local branch said they would also call me back and they didn't. Customer service could be better.

I usually don't write reviews for banks, but Angela Sanchez truly deserves a shoutout…read more From the moment I walked in, I was greeted warmly and treated with a genuine respect. I had a few questions about opening a home and car refinancing and the process was explained clearly and patiently. She even came over to introduce herself and make sure everything was going smoothly -- a small gesture, but it made a big impact. She took her time to explain things, reviewed our contract and provided us options. The experience was truly amazing. I will definitely come back again and continue their service.

My auto lease was winding down, and instead of doing the dealership two-step--turn in, haggle, etc…read more I decided to keep the car and buy it outright. I shopped around online for used car loan rates, and with my excellent credit, Logix Credit Union came out swinging with the lowest rate! I've financed several cars with Logix before, so I headed back to their Porter Ranch branch to seal the deal. Enter Miguel Moreno, - Sr. Financial Services Rep. The man was dialed in. Organized, knowledgeable, and completely on top of every piece of paperwork... no confusion, no backtracking, no "let me check on that." Just smooth execution. His customer service and follow-up? Phenomenal! The kind that makes you feel like you're not just another number in the queue. If you're financing a car and want it handled right the first time, I highly recommend this branch, especially Miguel. Professional, efficient, and zero drama. That's how it should be done!

Great local FCU born from Lockheed Aircraft Employees FCU in 1937, Logix emerged in 2012. Currently…read morecelebrating 10 years here in Porter Ranch! We like the clean, professional look of each branch, a designated host greeting members when they walk in, personal attention from loan officers and tellers and the wide variety of services. PLUS coffee when we arrive lollipops on the way out and a special coin on the member's 1/2 birthday! Today marks the 10 year anniversary of the Porter Ranch, so the branch was hosting an event. Along with goody bags, there were tastings from 818 Brewing, also celebrating 10years in Canoga Park, Josh wineries and Claudine baked goods! Lots of free parking in the Porter Ranch parking lot and the Manager, Alin, is happy to help with a warm smile. Cheers! "CC"

Was in my local credit union, Logix the other day and I was helped by the teller Manny. He was very…read moreattentive and helpful. He was very professional and very patient with my request. It's always a pleasure when I come into to Logix. Always a pleasure!

I applied online for a car refinance loan and was informed that I had been approved pending final…read moredocument verification and signatures at the branch. I was scheduled for an appointment at the Logix Palmdale branch with Brett C. Unfortunately, my experience at the branch was very disappointing. Instead of assisting me through the final steps of the process, Brett questioned my information for over an hour and made assumptions that made me feel uncomfortable and disrespected. I felt stereotyped and judged rather than treated as a valued customer. As a Latino professional and business owner, I work hard and take pride in my financial responsibilities. No customer should feel dismissed or profiled based on appearance, background, or assumptions about their income or success. I believe your staff would benefit from additional customer service and cultural sensitivity training to ensure all customers are treated with professionalism and respect. I hope this matter is taken seriously and reviewed appropriately so future customers do not have a similar experience.

Customer service agents are very helpful, very little wait time and the parking is free!!read more

Nuvision keeps disabling my debit card because I don't use it once every 3 months. Then I have to…read morewait 2 weeks for a new card. Seriously, what genius at Nuvision came up with that policy?