I open an account at Wells Fargo deposited $15,000 I asked for 1,000 less cash received they gave me one of the 10 $100 bills was counterfeit and claimed that it didn't come from them when obviously it did read more

A bank isn't exactly a place I'd normally review for sure. Credit has to be given where it's due, however. The bank is amongst the list of places I don't really care to go to if I can help it. The bank of course joins the same list as the hospital, court, DMV, post office and other places you don't really frequent, but when you do again, you're not exactly smiling ear to ear. Here at this Wells Fargo though, as soon as I walk in, they always greet me. Every time. Even if there is a line, one of the tellers assures me they'll be right with me. They don't even have to do that but it's nice. When I get to the window, the tellers, are all friendly and helpful. I've dealt with three different tellers and each time they're patient and thorough with my business. I've only been a Wells Fargo a short time and don't know if they're changing their business strategy, but this particular branch is pretty good with their customer service. read more

Wells Fargo Bank - Wells Fargo logo - Banks & Credit Unions Near Me - Seattle, Washington

Never bank with Wells Fargo. Extremely shady business practices. Client card was cancelled even though it wasn't expired. Bank never notified me of the cancellation and didn't send a new card until they were contacted after the cancelled card was attempted to be used. The best they could offer was 5-7 business day shipping of a new card. 7 business days elapsed, and the card hasn't arrived. Haven't had access to my money for months and still can't access it. read more

I have to echo the recent reviews. Coming here is just a pain but it shouldn't be. Having a Wells account for 2 decades. This has to be one of the worst. I have written good things about other Wells but this one is rough. ATM works some days while others it doesn't, especially frustrating if you don't get off work in time to go inside but when you do it's a real crap shoot. I want to say his name is Frederico is really nice and so is Lauren the teller manager. Then there is one people have been complaining about Amanda who is flat out the worst customer service wise teller I've ever seen in 2 decades of banking with Wells Fargo. This is suppose to be the Ballard Wells Fargo community bank and I think it's a massive failure compared to so many other Wells in other neighborhoods that are good. read more

Great staff that is always ready to help. Long lines, at times, but it's the only close WF branch that is full service.

Reviewing a bank, I must be hard up to make my case for next year's Elite standing... I've banked at Wells Fargo since 1990 (according to my debit card), This branch is conveniently located between my bus stop and where I live, so when I need to go into a branch, this is my go-to. Pros: tellers and bankers are friendly. Employees aren't hiding behind thick bullet proof glass like in most of the other banks in the area. The line typically moves quick here too. Personally the ATM works everytime I use it. I mainly use it for deposits because it's 2018 and who the hell carries cash? Oh that's right--you idiot millenials who don't believe in building credit and think you're entitled to everything without trying. Wanted to give a special shout out to branch manager David. He went out of his way to help me correct a mistake that another WF employee made. His customer service skills are absolutely top notch. read more

Love this bank!!! This is the second time my partner and I have been there and we have received exceptional service each time. We had the pleasure to meet with the manager David Nguyen and he was incredible. He was so kind, patient , Knowledgeable and really fun to talk to. He definitely makes excellent customer service a priority and you can just tell he is passionate about his job. We had to set up a new bank acct and he made it such a pleasant n fun experience. Teller who first helped us when we arrived was also so kind and helpful. We are happy that this will be one of our major banks we go to and we highly recommend this neighborhood bank. read more

Like ok what's wrong with this place. So many things. The ATM is totally inconsistent it feels like every week it's not working. Then like when you go inside teller Amanda has like such a bad attitude. Comes across rude and feels like she taking down to you. Like the suits at the tables are so damn lazy. Help the line or at least be civil when it's busy. Like man it's totally frustrating using this bank. Like why is it at other Wells the suits a the tables are so much more helpful. So like Laura or Lauren or something like that is the only positive compliment o can give about Wells in Ballard. Such a drag but go to the Wells in the Safeway 30 blocks is so much better. read more

I'm not a member of Wells Fargo but I came in and still had great service. Richard helped me with some bonds I had and was in a great mood and great to work with. Would recommend. read more

I'd have to say this is the worst Wells Fargo I have ever used. My husband and I have had a Wells Account for years. Avoid Amanda the teller supervisor or lead with the terrible attitude and lacks people skills. Rude is an under statement. Every time we have come in there's one issue or another. Extra fees, no manager around or the ATM is always broken. Being one of the victims of the Wells fraud issues of extra accounts I didn't know was open and extra fees you'd think a go PR move would be to treat people better and back off the fees but nope. SMH read more

We made an appointment with Liam on a Saturday to handle some retirement transactions. He was with another customer, so he paused what he was doing with them after a few minutes, came over to greet us/ acknowledge us, then let us know he'd just be a few more minutes (which was a wonderful way of honoring the fact that we had made an appointment). When we sat down with Liam just a few minutes later, he went above and beyond to get us what we needed, by even making a few phone calls. We then came back about 4 weeks later (had to wait for some paperwork to arrive) and made another appointment on a Saturday, and again, received phenomenal service. He remembered things about us from when we had been in to see him before, and he was great about making casual conversation while helping us with our transaction and never once missing a detail or skipping a beat. I wish we could take Liam with us everywhere, he's absolutely fantastic, and some of the best service we've ever received. Thanks, Liam! read more

After using the ATM and paying a hefty fee, I went inside to convert the money into one dollar gold coin's for a fundraiser I was doing in the afternoon. I was greeted politely, and then told that they would not convert it into a roll of coins for me, noting it's their new policy to not help non-customers of the bank, after asking me for my ATM and where I bank. Lucky me, the policy started three weeks ago. Did they really think I was going to switch banks based on how they were treating me. I left them a few years ago based upon what I consider to be "their schemes". They're not too big to fail, they're too big to be successful... I sense that the ship is sinking, and my hope is that Wells Fargo Will go out of business soon. They just don't get it... Given that Wells Fargo has a hideous reputation for ripping off its customers, and I had previously had nine accounts with them and have been charged fees without my knowledge, I find it atrocious that they would look for other ways to be seen in a bad light. This is not a friendly community bank, this is an outcrop of the greedy banks.... they do not care about us, or customer service, or building Goodwill in the community. If they don't make money off of you, they will not provide even the most basic service that would've taken 30 seconds. I left discussed, noting that I would never come into that branch again. And if it just happened to ever come up, I would tell people to stay away from that branch. Time for these banks to realize, if you treat people like crap they won't return. read more

The staff ARE SUPER NICE. Like, the nicest bankers ever. I always think that when I come by. They give candy too :) read more

TJ and his team provided above and beyond service. They were knowledgeable, efficient and helpful. I really appreciated this experience as going to the bank isn't always most fun. Thank you! read more

I am an executive officer at a non-profit that operates a small business. I can honestly say that this is the worst experience I have ever had with any financial institution. Every single interaction beyond a simple deposit at the teller window has been a nightmare fraught with errors and incompetence. When I ordered a secured credit card, they sent me a debit card. When called to speak with the manager, they say they don't know his extension. i am the only woman from my organization they have ever had to deal with. It has not escaped my attention that tasks are accomplished in one short visit by the men, but when I submitted the exact same paperwork for the same task, they questioned it and deemed it unacceptable. After 8 months and 4 visits of trying to subit proof that am a chief executive officer, they are still not convinced, but they have no trouble understanding it when my male colleagues come in with the exact same piece of paper. All this while they are trying to sell us on moving investments that are kept elsewhere. Are they dreaming? The ONLY good thing about this bank is its location and that stopped being worthwhile a long time ago. I have recommended moving our money to our board. read more

Exceptional staff, convenient location, and not the most evil of banks. I can't seem to remember names but I have yet to encounter anything other than utmost professionalism and genuine personality from this branch. Not to mention performance under pressure. I came into this branch shortly before closing time the Friday of Labor Day weekend. The place was packed (as was to be expected) and I was sure my place in line would keep me past closing time. This was not the case. The line vanished in front of me and when I met with a representative they were more than happy to cheerily help me with all my banking needs. This example is just one of many instances when the bankers here went above and beyond the normal call of duty to make the customer experience outstanding. read more

I'm here on a daily basis, doing both business and personal banking. Everyone who works here is extremely friendly and helpful. I love that they have a parking lot, it makes it so much easier than trying to find street parking just to quickly run in and out. read more

I tried exchanging my Canadian money for US dollars, but they wouldn't take my 1988-1993 bills, nor would they take my coins. Complete waste of time. BTW, the money is still legal currency in Canada. Like any big bank, they do withdrawls first each day, then deposits. That way they can charge a huge fee for each overdraft. We bank with a Savings and Loan instead, and are happy as duckliings. read more

Super helpful bank! Stopped by because my wallet got stolen. In under in hour, Liam had cancelled my card, gave me the details where the thief had tried to recently use it, set me up with a temporary card, and ordered me a new one. He also offered to help walk me through some ideas in preparing my savings accounts. Gave me a detailed outline of our meeting and made great personal connections. Very thankful for the service here! read more

They have parking, usually no backed up lines, and the Tellers are the nicest!

Ok, I'm not one to be a big fan of corporate anything, but I've got to say, the people who work at the Ballard branch Wells Fargo are some of the kindest, sweetest most helpful people I've met in a business since I moved to Seattle almost 2 years ago. (I commend whoever has done the hiring at this branch.) I had a little glitch with my account the other day and it could have turned into a real hassle, but Lilia put my worries to rest right away and made the whole process a breeze. Really, these people make my day whenever I go to the bank. Corporate yes, but personal and genuine also. read more

I have been with Wells Fargo since 1998. I had no issues for many years. Then they upgraded my account without my consent and started to charge me fees I never got charged before. I am a single mom widow with a good paying job in Well Management and another catering job on the weekends. Money comes in and goes out. That's just how our life is in Seattle with everything being so expensive. The new manager David not only made me feel horrible but he would not help me at all with any fees even thought the fees were not valid. He kept us late and we had to make an appointment for the next day. I couldn't make the appointment because of a work emergency so I called to reschedule. However, he never got the message. He then yelled at me over the phone and told me he couldn't help me and made me feel completely worthless. It was the worst experience I've ever had with Well's Fargo. They have always helped me and now I will have to move my 3 accounts to another bank. Goodbye! Good rid-dins. read more

I never write reviews on banks, but this one needs to be recognized! The manager, bankers here were amazing! I came in to resolve an issue (Which was MY FAULT) and they not only took care of it, they wrote me an email saying.... we will monitor it follow up with it to make sure it's resolved... so please have a peace of mind. REALLY? Have you ever had a bank give u such service? I honestly was thinking about closing my wellsfargo account since I am a credit union kind of a gal and was having difficulty juggling between checking accounts, but This bank is AWESOME!!!! Thank you! read more

Pretty impressed. The new Business banker at this branch is solid, fast and knows the fine details. I'm set now with the accounts I need, and filed accordingly with the state. An hour with him saved me days. read more

Today my experience was frustrating enough that I signed back up just to review this branch. I went in to try to cash a check that I cut from my IRA as emergency funds. Due to some unforeseen medical issues, my account was nearly empty. I explained this to the teller and asked if they could make enough of it available today or do less cash so that I could pay my rent. I have been a customer in good standing with Wells Fargo for nearly 10 years, and hoped that they could work with me so I could at least get my rent paid. She told me that they could only make $400 of it available...out of $3000, seemed very wary of the fact that I was even doing this transaction in the first place and she did not even bother asking a manager if they could help me. This is the second time I have gone in to this branch in two years, had a trying situation that I was hoping they could accomodate and was met with someone unwilling to help me make things work. I understand there are rules, but I have banked with WF for years and know that if a situation comes up there are options for the bank to be able to accomodate a request. It was disappointing and incredibly embarrasing to be sitting there and have to take my check back from somewhere I have been banking at for nearly a decade and go somewhere else for help, because my situation was dire enough that I couldn't wait until tomorrow. As proof that something could have been done, I went to the next nearest Wells Fargo, explained my situation, and they looked at my account, were very friendly and made $1400 available for me today and helped me cut the check for rent. I will not be returning to this location. read more