Please clean furniture in this location. It's absolutely disgusting and unnecessary. Staff is nice…read morethough. Location needs to be cleaned

Horrible customer service. You can leave multiple voicemail messages (as was done for both Maria…read moreand Cristina), you can make "phone appointments" online with a date and time for the teleconference, have them confirmed, and no one will return your call or keep the appointment. If you try to call directly, not one person will EVER pick up the pone. The call is forwarded to India or wherever their call centers are located and it takes forever to get answers to simple questions. It's disgraceful that there is no accountability for the people working in this branch and that even the slightest amount of competent customer service is a thing of the past. Avoid this branch at all costs.

It's a bank. Folks are pleasant. Coffee and danish would garner another starread more

Zombie like service and poor execution. I was enrolled in an account and was told no monthly fees…read morewould occur. Guess what? I then found monthly fees accruing. The reps at citibank phone (not the branch people) helped reverse it and closed my account. Currently I'm in the midst of closing my remaining accounts which have to be done at the branch. Ive made 2 trips now, tomorrow makes my third and they are unable to complete the process. I have all my money out but they left the account open which caused me to accrue monthly charges. They just can't the job done right the first time. Nor the second, for that matter !

Customer service in-store was poor. Staff seemed uninterested in helping, communication was…read moreunclear, and the overall experience felt slow and frustrating. I expected a much higher level of professionalism and support.

No wonder tellers get replaced with automation. Waited on…read morethe usual slow moving line. Yes, was eyeing the ATM to see which was moving faster. I greet the teller as if I worked there. She was 1/2 dead, as most workers in Mohegan Lake & Cortlandt Manor. She asked me why didn't I use the ATM bc the line was faster? Told her: no it wasn't. Plus, the fact that I'd receive non preferred denomination of bills. Then she said: well then you could go on the line to exchange them out. WHATTTTT???!!! Two lines? Two times? ONLY in this one horse town do you find this service

This is my first ever one star review. I am incredibly disgusted with the poor service and…read moremisinformation that I have received from this bank. I have a joint account with my mom who passed away from Covid. I called the branch to close the account. They said because I do not live in ny I have to contact the 800 number and they can close the account. I called the 800 number and waited on hold for nearly 30 minutes. They then told me they couldn't close the account until it had a zero balance. So I emptied the account and called back two days later. I waited on hold for 21 minutes only to be told that I had to close the account in person. I explained that I did not live in ny. I was told to simply send a signed letter asking to close the account directly to the branch. I couldn't believe that was all I had to do after getting bumped around so I contacted the branch. They told me no, the 800 number was not correct and that the letter had to be notarized. This bank has my signature on file and has wasted too much of my time already. They simply have no clue what they are doing. Stay away!

This is a good location, right on Main Street and easy to get to. There have been two tellers at…read morethe counters the few times I've been, so the wait is never bad. The tellers weren't particularly friendly but they were polite and efficient. There is also a drive through ATM. Unfortunately, that is the only ATM and there have been slight car congestion because of that.

Call to find out if I can have A time sensitive paper notarized was told the notary would be back…read morein 45 minutes to come in within an hour and a half later was told he was with someone else would not be able to be seen today call tomorrow to try and make an appointment poor customer service with for checking accounts with Chase bank very disappointed

Matias and Sylvia made my banking experience so easy and might I say even fun, this branch is by…read morefar the best branch in the Westchester area.