I came to open an account. To see a banker, they have barcodes prominently posted all over the lobby for customers to add themselves to a virtual line. Since there were no greeters or associates available, I did this. After waiting for 30 minutes, I'm approached by a greeter and told no bankers are available today. It's like - why aggressively encourage customers to use their virtual waiting room system if the bankers can't update their live availability? Guess that's a preview of what it's like to be a Wells Fargo customer. The friend that gave me a referral coupon mentioned WF might be sliding back into their old shady business practices - they'd gone to this branch to prevent a CD from renewing, then magically Wells Fargo renewed it anyway. read more

Chris Waddill helped us today with financial issues related to our trust. He was great. Very knowledgeable and patient. Explained everything quite well and clearly. He answered all of our questions and set everything up just as we needed it. Thank you Chris read more

ONLINE BANKING with Wells Fargo: ... I spoke with a representative this morning to ask if I could receive more information with regard to a transaction on my statement. Unbeknownst to me, the representative began filing a claim as she was asking me questions to clarify what I was asking for. Then, the representative tells me that to complete the claim I will be issued a new debit card. I said in no uncertain terms that I did now want a new debit card. I asked her if she had any idea how many businesses I had associated to this card and what it would take to deal with a new card?! AGAIN, I REQUESTED SHE CANCEL THE "CLAIM" AND TOLD HER I DID NOT WANT A NEW DEBIT CARD. I HAD ZERO IDEA THAT INQUIRING INTO POSSIBLY GETTING MORE INFORMATION AS TO WHOM THE CHARGE ORIGINATED FROM WOULD CAUSE A CLAIM TO BE FILED OR RESULT IN MY BEING ISSUED A NEW DEBIT CARD. Leaving the conversation with the representative having made myself clear that I DID NOT WANT A CLAIM FILED, NOR DID I WANT A NEW DEBIT CARD, I walked away thinking that was the end of that. I then received an email stating a claim had been filed and found out a new debit card was in process. I called the Online Business Services and spoke to a Supervisor whom assured me I would be getting a new debit card and a claim had been mistakenly filed. I let the Supervisor know there was zero MISTAKE!!! The representative knew, as they will hear for themselves because the call was recorded (I doubt that will be followed up on) that I wanted the claim canceled and did not want a new debit card. ZERO RESPONSIBILITY TAKEN BY THE ORIGINATING REPRESENTATIVE, THE ONLINE REPRESENTATIVE AND/OR THE SUPERVISOR. However, they have mastered the art of apology that will change nothing. These people take zero responsibility for their lack of ethical service, taking actions to produce results that are unauthorized and/or the upset they are causing the customer in having to reissue a new card number to all of the businesses associated with this card. The only saving grace is KARMA IS REAL. read more

10 people in line. 2 tellers. 1 standing at the front door as official greeter. Typical day at Wells Fargo. Perfect day to close my 6 accounts. read more

I've been here 14 years and was literally shocked when I went down to the branch the other day to get some cash and asked about why I'm not getting the 4 1/2% interest that they are offering everyone else. They couldn't really answer, and then waved over to the other side of the bank, saying there are no bankers today. This of course is on a Friday which makes me wonder if they have a four day work week at this bank that we just don't know about. I was told I need to make an appointment and come back at their convenience. I subsequently called the customer service line to see if I could talk to a banker on the same Friday And was told that it's just a call center and that they could escalate my request if I wanted. Somethings terribly wrong with a bank that doesn't have a banker on a workday. There's also something wrong with the bank, making money on your money and not at least letting you know that there's a better account that you could be having. Enough said I will be not banking here anymore and I don't recommend anyone else banking here as they are obviously corrupt and don't work a full work week like everyone else. read more

I mistakenly wrote a review of my local branch, which is excellent, When I had intended to speak of my experience on the phone with a Wells Fargo 800 number. The Wells Fargo in Sonoma is an excellent bank. read more

The staff is friendly and helpful. They did everything I needed in a timely manner and were knowledgeable about the bank's policies and procedures. I needed help getting a new debit card because I was too scared to do it online by potentially messing something out. Frankie helped me out in person and even called to follow up to see if everything was working out for me. It's nice how organized they are. I've been to countless Wells Fargo's and this one sticks out for sure. read more

This Wells Fargo branch is conveniently located off the Sonoma Plaza. Once, when I worked in Sonoma, I was able to go straight to the bank before heading home to Napa. The customer service is top notch. They're willing to sit down with you to talk about additional options, questions on credit, you name it. The few drawbacks are that they have a lot that's challenging to enter and leave- and they used to have Food Network http://www.foodtv.com but no more. I liked watching Paula Deen, Rachael Ray, the Ace of Cakes, and Guy Fieri (himself in nearby Santa Rosa) when doing otherwise boring banking transactions. read more

While making a deposit at the inside ATM, the machine decided it needed a little snack, so it devoured my $100 bill, then shut down, taking a much needed nap. I alerted Hugo of my situation. He immediately took control, making a series of telephone calls to remedy. Hugo totally fixed the problem. A short time later, I was on my way out the door, sticking my tongue out at the still sleeping ATM. Hugo is quite an asset to Wells Fargo and should be awarded the Titanium Medal of Bankers. Way to go, Hugo! Thank you! read more

I have never had a bad bank before but this one was so bad that I'm enjoying writing this review. WF employee talked me into taking aout a special "travel" visa card before going to Turkey. I got to Istanbul airport and found that the bank cancelled it. I called, emailed, etc WF several times and they assured me there was no way to help me. Thank goodness I was traveling with friends who were able to help me. When I got back and talked to the bank, politely, they suggested that i should change banks. Which I did. Right across the street, where the service has been great. read more

We recently had a request that was handled with professionalism and extreme care. Nicole and Shaheem (SP) were exceptional. Given the unusual times we are in, they were friendly, polite and outstanding representatives for Wells Fargo. Many thanks! Mary K read more

Every time I go into this establishment, they have got like 5 people sitting around and 2-3 tellers, with a long line of people. I'm so happy that you guys can pay people to do nothing. Why not pay people to help the clients that are waiting. I do not need someone small talking with me, I want to be in and out... read more

lazy, dishonest, incompetent. And those are just the good sides of Wells Fargo. For the second or third time, last week, we have made a payment on our Wells Fargo Visa card ON TIME and IN PERSON at their Sonoma Branch (and have the date and time stamp to prove it.) Again, today we find out that they have dinged us for a late payment! But when we called around 2:30 our time, turns out their support line was closed. So, they make dishonest money by charging late fees that are provable false, then fail to make it possible to correct THEIR mistake! And they burn through our time, waste our lives ... and there are no consequences. The Sonoma branch (where these not-late, late fees occur) have suggested that we should move all our accounts there to prevåent this. Really? Why would we move ALL our accounts when they can't handle ONE in an honest, competent, timely manner? But the super bad service on our Visa card was not Wells Fargo's most bone-headed, truly stupid mistake. When we re-financed our Wells Fargo mortgage in 2008, their incompetence delayed the refi (With Citi who did a wonderful job for us). The re-fi was delayed because there were no legal record of our mortgage with Wells Fargo ... and, thus (legally) no mortgage to refi. As it turns out, the numb-nuts at Wells never filed the documents to record their loan. In effect, they gave is a totally UNsecured loan that we could have walked away from and they would have to asset to seize. Our honesty pays off for Wells Fargo ... and that is a one-sided relationship. Stupid, incompetent, bad service. They make a mattress look safe. read more

They tell you they'll cover any unauthorized and/or fraudulent purchases, but when 241.00 was spent at a lucky grocery store an hour from where I live and Work at a grocery store ( where I get a fair discount ) by someone unknown to me they basically called me a liar and refused to cover it. So as far as I'm concerned THEY ripped me off for 241.00. Because I DID NOT MAKE THAT PURCHASE. They suck. read more

If it weren't for the customer service at this branch and two of the San Ramon branches I would have dumped Wells Fargo a long time ago. Considering it is the only branch servicing the entire valley, that is saying a lot. That's all I have to say. Well, that and the pastries and coffee are appreciated. read more

banks perform an important function. there is no substitute for banking and its been around a long long time. wells fargo has an important history. their costs are fixed and if loans and income are down they are in trouble. Most of the complainers here are nickle and dimers. small accounts demanding big service. i suggest you walk across the street and go to redwood credit union. as far as wells fargo, wait till you find out that you could be charged for coins and paper money ordered over a certain amount. boo hoo, put that loose change into the piggy bank and feel better. read more

While the staff is friendly and I'm sure this branch is no better or worse than any other, I can't imagine why people use these antiquated big banks. Long lines, slow transaction times, layers of bureaucracy.. I have to deal with them periodically for clients and afterwards always recommend that they switch to using a credit union... read more

I recently needed assitance with a trust account that was problematic. I was not a Wells Fargo customer but my father, who passed away, was. Michael Cowley, Premier Banker in Sonoma assisted me twice and I have to say he is knowledgeable, friendly, and knows what he's doing. I recommend him highly. Anthony Barbera - Sonoma read more

As far as service goes, this bank is really on top of it. They offer a vast array of financial and business products making it much easier to set up and maintain a business. We run payroll and have all out major insurance policies with Wells and Hartford. The staff at this branch is very hard working, well trained and motivated to serve. read more

Never get a loan with Wells Fargo. They have the worst customer service and do not care about their clients. I have paid for two months on a car that is totaled waiting for the insurance to pay off. We finalized the paperwork and a check is being mailed to them. Even after speaking to a manager they had the audacity to lie to me and tell me they never spoke with my insurance company. Which is a false statement because how else would my insurance company know what amount to pay if there was never a settlement. I even spoke to a manager Lizette who was unhelpful and out right rude with her tone of voice. She refused to call my insurance company and her only solution was to ask if I wanted to be put on a no call list. They obviously have a call center to run their phones that have no real information besides to get money. I recommend Wells Fargo invest real money into their company and hire employees to work their phones instead of a call center. read more

cookies & coffee? plus outstanding customer service... this branch makes me never want to switch banks. To all of you B of A customers out there... your missing out on a great bank! read more

This review isn't specific to this branch, rather the bank as a whole. I just closed an old retirement account, sweeping it into a TIAA-CREF account that holds the majority of my retirement funds. Wells Fargo charged me $105 in fees to close an account that held $622. 20%?!!? Really?!!? Highway robbery. read more

Wells Fargo is yummy when I add money because they feed me cookies & ponies.

A one star is way to nice.! Not even worth one star! Staff does not greet you,the bankers are rude! The tellers job is to be a "customer service representative" they don't even greet you and help you with anything! Really need to up your customer service! Not satisfied! It's sad when a customer needs to go out of town to get the service they desire! And should get! read more

I LOVE this branch!! Every employee there really knows what they are doing and I can tell they care about their clients. My personal banker is Stefan and he is the BEST banker I have ever worked with!! He is exceptional !! He is affable, and always finds the best solution for my needs, He also doesn't push me to open new accounts I really don't need. The best teller there is Joe!! He is competent, charismatic and he takes his time. Hands down, this is the best Wells Fargo branch!! read more

Not quite what i expected from these people..got a fake $50 & when i returned to let them know, they refused to do anything about it! Btw its the first time, ive had people tell me the same thing has happened to them! Either they are not properly checkin the bills or someone on the inside is doin some shady stuff! Will no longer step foot into this branch! So much for trusting them with my $$$ read more