Very service oriented. Supports local communities …read more Friendly staff Helpful staff. Excellent CD rates!

Unprofessional experience with Dane Miller…read more We scheduled an appointment and no show Called to reschedule no callback

The worst bank ever created. I went to the bank to change some accounts there. They required that I…read morecancel the Accounts and open new ones. Then they said I would have access online which I didn't. When I called the blank by phone, they wouldn't even give me my new account numbers. they asked me to go back to the bank and fill out more papers. I already was there an hour and a half to make account changes. Now they want me to return for more paperwork. This bank is totally out of control.

I came to open an account. To see a banker, they have barcodes prominently posted all over the…read morelobby for customers to add themselves to a virtual line. Since there were no greeters or associates available, I did this. After waiting for 30 minutes, I'm approached by a greeter and told no bankers are available today. It's like - why aggressively encourage customers to use their virtual waiting room system if the bankers can't update their live availability? Guess that's a preview of what it's like to be a Wells Fargo customer. The friend that gave me a referral coupon mentioned WF might be sliding back into their old shady business practices - they'd gone to this branch to prevent a CD from renewing, then magically Wells Fargo renewed it anyway.

Boy have I been loyal to BofA and I still will be, but sometimes it's the simplest of things that…read morecan drive you absolutely nuts with places, ya know what I mean? So what is it in this case? Good question. I was working with a friend on a real estate transaction and I simply needed a copy of a check with my name and address on it. Easy enough, except I was away from home and away from my check books that have been collecting dust for ages. Who uses checks anymore?! Mute point, I still needed to provide what was needed. The solution was to go into a branch and grab a counter check. I think you know where this is going by now, right? Welp, asking for a counter check was a request that had me questioning if I had three heads by the way the teller looked at me. After consulting someone else it was determined that either they didn't have the ability to provide me one or didn't want to. I'm sure it was the first of the two. So what do you do in a situation like this? You go next door to Chase where you have additional accounts and they provide them in 5 min or less. Thanks Chase!

Obviously most have a terrible experience here, but for me it's really been okay to be honest…read more The tellers range from wonderful to downright terrible, so it's really a luck of the draw. Not to say their attitude was bad, just really did not care about their job and makes the interaction awkward. Their relations department is wonderful to work with though, many follow ups after several visits to make sure everything was adequate. Lines during peak hours can be horrendous, so I'd suggest making sure you visit during off hours as this is the only BOFA location in Sonoma and nearby. Outside of that, it's a regular BOFA bank, so nothing too special. To be fair, hard to really put anything on the level of many non large conglomerate banks.

The most corrupt and unethical bank with whom i have ever had the displeasure of doing business. My…read moreaunt walked in with to the bank at the ripe old age of 79 and Chetan Patel talked her into parking almost her entire net worth into an annuity that she would not have access to for 7 years. After suffering a stroke i have asked that they waive the fee as she was a victim of elder abuse. They have refused. Nobody over the age of 65 should ever be told to place the majority of their net worth in an account that they cannot access if needed. Shame on you Chetan! You and your bank knew better. I hope you sleep at night

Looking at the older reviews surprised me- the reviewers definitely had a different experience at…read morethis branch than I have over the last eight months. Then I noticed the reviews are two to nine years old. The customer experience has definitely changed at the Sonoma Chase branch. The lack of attention to customer service gives a Too Big To Fail impression most times that I visit this branch. I would think a company this old would have figured out how to take care of their customers in a timely fashion. Two out of every three visits I make to this branch are disappointing. If you are looking for a bank in Sonoma, I am confident you will have a better experience at any other bank in town.

Extremely helpful staff! Getting a home loan for a new roof was easy. Highly recommend.read more

I signed up for a CD and asked how long I have to move the money once it matures. Her reply was 30…read moredays. I asked to see where was this in writing. After looking for15 minutes she said well you will have 10 days to move the money or it will automatically roll over. I replied, well you are closed on Saturday and Sunday so I can only take action on the days the bank is open so that would be 6 to 8 days depending on what day of the week I was notified. She kept repeating no you have 10 days. This went back and forth until I said you're counting Saturday and Sunday when the bank is closed. Three weeks ago I requested checks for our trust account and I was sent checks in my name. My husband's name was not on the checks and the trust name was not on the check. I had to cancel the order and will have to wait 3 more weeks for new checks. When I called the bank to make the correction the person wanted to know the name of the person who took my order. She said she didn't know who took my order because she did not recognize the initials on their computer. I found this concerning because they have no idea who took my order and decided to issue the checks in an incomplete form.

Entire system is slow. If there is a discrepancy on a payment they can't isolate it you have to…read morewrite a new card. The card takes 5 - 10 business days. No after hours number.when you cards not working. I'm so frustrated

this is the best bank that I have ever used. They are very community oriented. They support 4-H and…read moreFFA students. Their employees go above and beyond for their clients. I could not be more impressed. I have been a customer for over 10 years and I would not ever leave this bank.

I have banked at this branch for 15 Plus years.Robin and her team have given me the most amazing…read morecustomer service I have ever experienced. Their support, concern and the way that the employees at this branch go out of their way to answer questions or make my banking experience simple and efficient is amazing. I have recommended this bank several times and would certainly continue to do so.

US Bank in Sonoma offered the worst customer service in two occasions. I generally don't write…read morenegative reviews about businesses that I'm actively engaged with. However, this is the second terrible customer service experience with the US Bank in Sonoma, so here I am to share, in case you're considering opening an account with them - I would think twice. I didn't get a name but there's a middle-aged brunette female who tends toward being just completely snarky and rude - one of those know it all who tries to pass judgment on people the minute they are in her presence. The first time I came in to make a deposit, her rude ignorant, behavior seemed to come out of nowhere and I thought to myself, "Wow I'm never coming into this branch again." Unfortunately, my husband also has his own account with the Sonoma US Bank and he asked me to accompany him into the bank with him - I declined because of my last experience with that rude teller. I didn't want to see her again. After a little convincing, I went into the branch with him for a very simple request, and I watched her intervene as he was speaking with another female teller. This same teller who had treated me poorly, pulled the same behavior with my husband and started talking down to him (she presents as a haughty know-it-all). He asked for the manager, and Miss Know-It-All told him that he was off today. Then she proceeded to give him absolutely 100% erroneous information, which, which I witnessed, and shook my head over. I was shocked to witness her response. My husband has a LOT of patience, but finally just got up and left; knowing he can simply drive over the hill to the Napa branch, to get the actual simple answer that the 2 female tellers in Sonoma could not provide him with. Upon going to the Napa branch, those staff members worked to provide him the exact information he was seeking, and he told me about the complete 180-degree difference in banking experience. (Hats off to the Napa branch for their kind, and properly trained staff offering excellent customer service.) US Bank Sonoma has a significant problem. Not only is there a teller working for them who has a rude demeanor, but is also completely incompetent from a banking knowledge perspective; offering customers bad, WRONG information. I look forward to closing my account and moving on another bank or a credit union where tellers are properly trained & customer service is a priority! Until we close everything down, we will do any in person transactions at the Napa branch (only unfortunate because we live in Sonoma). US Bank Sonoma, please be on notice that this very unprofessional and very disappointing experience does not sit well with long-standing customers, who up until this point, have given your branch quite a lot of business (multiple [4] personal accounts within our family and a couple of business accounts). Because of the experience, we are currently seeking to relocate our cash assets.

Did you ever want to know what it's like to walk into "Cheers!" ? Were everybody knows your name?…read more Bank of Marin is just like that, but instead of beer and peanut you get to bank with people that treat you like a person, or even better yet, a partner in their business. Bank of Marin has solid financials and they will be here for the long haul.

I am pleased with Joe Lemas and the staff at Bank of Marin for their courtesy and efficiency when I…read moreneed a quick response for a financial project I have going at the moment. It is refreshing to be able to count on them. I highly recommend this bank.

This bank has it all: inept tellers, haughty managers (I guess there's only so much you can do with…read morea high school diploma) and technology 20 years out of date that works only sporadically. As others have noted BoW fees seem high and I guess it's only been a matter of inertia that's kept me here. I have a business account that has consistently maintained a five to 6 figure balance but when I attempted to secure financing I couldn't attract anyone's attention, the bank just didn't want to lend me money. My history with them, my pristine credit, my business plan, nothing could elicit any interest. Now I'm not in the banking business so perhaps the Bank of the West has some other source to make a profit, or maybe their stockholder's aren't interested in a profit; I can't imagine but after 10 years they have finally lost this customer and all the customers that I used to steer their way.

Horrible customer service, The manager is a real joke. Asking for information they cannot ask for…read moreby law. Never bank here you will be safer banking with 4yr olds.