I have always been so pleased with the service at Arrowhead Credit Union. I recently had fraud on…read moremy acct and they took care of it instantly. Everything was resolved without me having to do anything. I appreciated that. The staff at ACU Yucaipa are kind and courteous people. It's a pleasant experience every time I go in!

My card was somehow used at ace hardware when I was at work with my card in my pocket.... Arrowhead…read morewould not refund or try to fix my problem at all. I've been a customer for nearly 30 years if not more. This is badddd business.

I've been a customer since I was 16. On time with payments, typically paid early and have multiple…read moreaccounts. I keep having concerns with one of my accounts and after being on the phone for hours to get no results from their customer service department, I figured going in person should help with any issues. Mr. Tho Nguyen, prefaced our conversation with "I have an upcoming appointment but what do you need". So I proceed to tell him my situation and he states, "you should go to another bank." He encouraged I close my chase account and was happy to explain all the ways I could. Then proceeded to ask if I was interested in a business account or new credit card. Needless to say, I'm over Chase and this interaction left me unenthused on returning to this branch.

ATM at this bank is so slow, it sucks. please upgrade the atms, you can do that, you have the moneyread more

Funny that the first bold letters you see when you come on yelp is services! What services. You…read morewere closed by noon on Friday 5/30/25. Of course you closed the bank in Calimesa. So after driving from Calimesa to Yucaipa I had to back track to Beaumont. So where is the service? There is no excuse except for subpar service you are providing.

Do NOT trust them with your Money! They could be transferring funds into other accounts and are not…read morecatching it! They deposited money into wrong accounts, their system did NOT even catch it!!! Are you serious!!! It's one thing for the bank teller to not catch it, but another thing when their own system did not catch it!! The Deposits were made to TWO different accounts, completely different people. Luckily, I caught it and had to go back to the bank to fix the situation. In their defense they did fix the situation. However, today I go into this location and there are 8 people in line including myself and they have 1 bank teller, and the other tellers are in another area. Hello!! You have a bunch of people waiting and another teller can't come and start helping more customers? Awful customer service! Wish I could give them 0 stars.

Customer service is fantastic and the bankers are very knowledgeable and are always helpful.read more

I got an email I sent no response. I did do my part and I did email US Bank. Poor customer serviceread more

This is a small local bank located in Redlands California. The staff is amazing and the service…read moreoutstanding. We don't visit much but when we do it's all ways a pleasure. Heather and Amy have always been pleasant and helpful and now they have Jennie. Office is small but quaint. If you're looking for small town bank this is it.

Great Small bank in Redlands California never a wait time. The staff Amy, Magda and Jennie are…read moreamazing and always give great customer service are pleasant and very helpful. If you want a great bank the dont have long wait time in line I so recommend First Pacific Bank.

This place is never open! I have to make commercial deposits for work and i can never get in. So…read moreinconvenient.

I wish I could give it NO stars. This place always has only 1 person working customer service, and…read more2 or 3 people doing nothing.

I've been a member of Chase for decades since the 90's. I've always received excellent service…read more I've never had an issue that they didn't resolve. That's how they've kept me as a customer for 35 years. Fast, efficient service with courtesy & respect. Way to go Chase employees

The staff is clueless at their job. They can't provide simple answers to questions. Every time I…read morecall they consistently hang up on me and are very rude.

This bank sux. They don't have enough workers and because we had an account question the teller…read morekicked me out of line and made me see a banker which took forever

Staff st large are polite, friendly and willing to assistread more

I would like to update to give Altura VP and management including Hugo thanks for reaching out to…read morecorrect the situation at hand. One of the worst altura branches to go to, they need to just close this branch or find new management. Hugo the manager at the building is very, very rude and speaks in a very demeaning tone to his customers avoid this branch and just go elsewhere. I went to another branch and was treated very kindly, and they were very helpful.

Today I had the pleasure of opening an account with Altura located in the Albertsons grocery store…read morein Banning/Beaumont. The manager, Hugo, gave me great service and really went out of his way to accommodate me. What really impressed me was the personal attention to meet all of my needs and make it feel like I had a personal banker. The credit union had a small bank feel to it that just made the whole experience really comfortable. It is nice to walk in and be greeted by everyone that works at this branch. I am sure I will have a long relationship with this outstanding credit union.