I've been a member of Chase for decades since the 90's. I've always received excellent service. I've never had an issue that they didn't resolve. That's how they've kept me as a customer for 35 years. Fast, efficient service with courtesy & respect. Way to go Chase employees read more

The staff is clueless at their job. They can't provide simple answers to questions. Every time I call they consistently hang up on me and are very rude. read more

I have found this bank to be quite convenient, but I am afraid that will no longer be the case. I am very concerned about a situation I observed in the parking lot. A homeless man has been residing there for about a month, and I witnessed him using drugs, consuming alcohol, and urinating in the area. Today, while accompanied by my eight-year-old daughter, I observed this man behaving erratically, screaming obscenities, and hitting the ground and himself. I brought this to the attention of the security guard, who appeared to be dismissive and uninterested in addressing the situation. He mentioned a personal connection with the individual and indicated he would not take any action. I am very disappointed in both Chase Bank and the security guard's response. read more

First time since moving to Calimesa and I needed to go inside for the transaction I was making. The service was excellent, the teller was very friendly and helpful. She gave me information about a seminar helping seniors what to watch for to avoid scammers. I only wish there was a drive thru instead of just a walk up ATM I would feel safer Not ideal for those of us with disabilities. read more

This bank helped my neighbor whose account was defrauded and the JPT Morgan team for investments is great. I have an account with my mom and they have been awesome I love this bank. read more

Tina was the rudest most unprofessional banker I have ever interacted with. She talked to me as if she was talking down on me and when I called another chase to verify what she was saying I found out she was full of crap and was wrong with what she was telling me. I will never use this branch again. read more

I didn't feel safe there. Due to Covid-19, they have 6 ft apart to wait for tellers. But their teller booths were customers are seen are probably 2 ft apart from each other. It should be teller, empty booth , then teller, to make sure customers being seen at the same time are 6 ft apart. Plus the teller Kathi that saw me was not friendly. I didn't feel welcomed. No hello, or thank you, almost 'what do you want' attitude. I did the hellos and thank yous, lol. She looks visibly pissed she had to serve me.I'm asian with a K95 mask on, no symptoms, trying to keep my distance from coughing customer couple 2 ft next to me. I only went to Chase Calimesa because Yucaipa and Redlands are not open on the weekends due to Covid-19. And I can't go on their limited hours during the weekdays due to work. I can't go to Calimesa again during this pandemic or after. read more

Horrible customer service. Julie is a rude inconsiderate teller. Went to cash a small check for my 80 year old mother to go and get her medications. The Branch wanted to charge me $8.00 for me not having an account. I explained to the teller Julie, what this transaction was for. Even called home on speaker so Julie could here this was for the account holder to get medicine. She denied the request. So my 80 year old mother went with out medicine. What a horrible thing this bank and Julie did to there customer. No amount of pleading and begging would get them to waive the $8.00 charge. read more

I hate hate hate Chase Bank especially the Calimesa, Ca. branch. 1. They never answer their phones, (recording always says reps are busy. This applies to the Yucaipa, Ca. branch, also. 2. I make deposits for a business and make two tapes one from the checks and one from the deposit ticket. Every time, and I mean every time, they tell me it is wrong and then, oh my goodness, when I tell them to compare my tape to their info, they seem to find it. I have had to start going to the Calimesa br. more since the Yucaipa br. is closed. I have not had a lot of problems in the Yucaipa br. If it were up to me I would close the acct. and go elsewhere as fast as I could. Also the business has a very large amount in a CD and Calimesa can never find that acct. when I need info. I am a signer on the acct. so do have the right for info. read more

I forgot about my experience here, wanted to share that it was pleasant/excellent!! & thats always tough because everywhere else I've gone as far as banking, or any business to take care of, its usually an "ok" to "bad" experiences, I guess I just feel that people who run this businesses usually tend to give their better customer service to people they see as having a load of money or that look worthy.....as for the rest of us working class people that do our best w/what we have, it still gets me/& the rest of us crumb bums treated poorly (good wording huh?) & unentitled......so to my point about this particular Chase in Calimesa, I was really pleasantly surprised!! I came in to open up a few accounts for my daughters, soon as I walked in, & was looking as to where to check in, one of the bank tellers came out & greeted me, told me where to sign in, and to have a seat and someone would be with me (wow try doing that at Bank of America...they'll just walk right by you as you appear invisible)...a few moments later, a nice employee (who had an unusual, pretty name) took care of us, and was so Excellent, I should go back & give her a praisal to her boss, it was really a good experience and I want to keep coming back, because she made us feel welcomed, explained everything we needed to know about our options w/accounts, went beyond and even gave me confidence as I was able to open an account for myself w/no problems, since I had past issues and wasn't able to at another time......so for that I really like this bank, sadly I just moved and wont' be in that area as much anymore, but will definitely stop there if I am in town......Great customer service, I felt like a person and not just another shlub trying to get something..... read more

The best customer service ever! Barrett is an excellent banker who always goes out of his way to help with all my banking needs. Extremely patient and professional. read more

Excellent customer service. I dont really care for the plexiglass between the teller and customer but I understand safety first

Such a comfortable laid back branch. I really hate the plexi glass, but I can understand why they have it. I set up with Matthew he answered my questions and was patient even though I had to take an important call during our transaction. Hopefully this positive experience will continue throughout the relationship! read more

I just hate Chase banks. Every single time I ever go into one, I have a frustrating experience. People having two last names isn't uncommon... so this is the second time out of two visits at this location that I've been aggravated. The worst was this time the teller Lori insisted I endorse the check to match my account. I had the two last names before I opened the account and my signature today is the same as at set up. Then I started trying to re-sign it (although my signature isn't legible and I only have one) to appease her and she was so unclear when she said it had to be above. I was signing above the line and there wasn't really room above my first signature. Manager Steve came over and I explained that I specifically asked before opening my account with Chase if I could deposit checks made out to either last name and all he did was try telling me about legal vs preferred name... which I was never asked for to begin with. I'll either stay out of their branches or switch banks! read more

Wanted to consolidate some of my accounts from other banks into this one as I just moved into the area after retiring. Tried to call several times for info and no answer- machine said call back. I need a bank that will answer the phone when I call. Theres "laid back" and theres unattentive. read more

I am very unhappy with chase bank, I recently needed a copy of my statement and was charged a fee. I guess with all the fines they have had to pay due to their misconduct. the customer has to pay. read more