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    Wells Plus Willa Hat Bar

    5.0 (1 review)

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    1 year ago

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    Beth West Western Stores

    Beth West Western Stores

    3.3
    (49 reviews)
    23.5 km
    $$

    Wow, impressive and AMAZING service. My friend and I decided to stop in on our way to an event, and…read morewe fell in love. The owner is a genuinely nice human, and answered all our questions. There is something about the smell of leather, and it's the first thing that greets you when you walk in the door. I was so happy to learn that a pair of cool boots could be purchased for $100 or less.

    Never spend your money here!! Ever!!…read moreWanted a "real" cowgirl hat, so my sweet hubby bought me a gift certificate to surprise me. Walked in to a nearly empty store soon after they opened & was ask what I needed almost immediately by a kind sales person.Was thinking it was going to be a nice experience!! Could not have been more wrong. The sales person directed me to "Lance", who was helping another person when I came in. Lance asked my name & then said it wrong, so seeing his hearing aids I corrected him. Big mistake!!!!! He was such a jerk from that moment on I should have left. But it was a gift & I already knew my husband would be disappointed if I left. After Lance showed me a $1,000 hat & I told him I was not in the market for one in that price point he smirked & said, " well I didn't think you were". So I pointed to one I thought I'd like to try on. He then decided to lecture me on color. I'm a retired interior decorator, so I told him that. He immediately walked me to the front of the store to show me he opened it 50 years ago, even though he was a criminal attorney!!! What the what? Then he was angry because I told him I had seen a video about how the hats were formed with steam, which he specialized in. Bad choice. He then ignored me & waited on 4 men while I was standing there. He kept telling those men I knew everything & he was such a nasty, rude, angry old piece of skin, while thinking he was being funny. I spoke to all of them at one point & said "this guy is a real jerk". They all agreed. But one let me know that he is really good at fitting hats. Before I left I told the sales person that people like old Lance just need to not be in public & that person also agreed with me, but told me Lances schedule so I could avoid him if I ever came back. Lance, you're a miserable, angry old man who thinks a little western store is a special place, but I found the exact hat on Amazon!!! Guess what, it wasn't any more that you charged me for it, even though you told me you should have charged me more!!!! I was hoping you would read this & remember how you treated me, but I'm certain that you have no idea about the internet, since absolutely everything you do is written & in carbon copies!!! Lots of boots & hates. Horrible owner. Don't shop there when you can buy everything elsewhere. But do go & try stuff on, then put it back in the wrong place. I'll be rearranging boots & hats if I ever go in again. I would like to give this place a minus rating.

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    Beth West Western Stores
    Beth West Western Stores
    Beth West Western Stores

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    The Wardrobe

    The Wardrobe

    3.3
    (10 reviews)
    124.5 km

    I've noticed a handful of one-star reviews mentioning the owner is rude. That is disappointing…read more I love shopping here. The owner is an eclectic lady who has created such a unique store with wall-to-wall and floor-to-ceiling treasures. I've shopped here for years and always find a cool or unique scarf for myself or gifts for friends and their children. Everyone loves them! Should the one-star reviewers check themselves? Maybe. I am grateful to have a special store like this to pop into and I know I will always leave with something beautiful.

    I came to the smaller store the other day with my daughter which is on the dock and had a wonderful…read moreexperience. The woman working the counter was so kind and friendly. My daughter loved the store. I purchased something. We came back to eat near there and I went down to look again, store was closed but mentioned the one up the street. So again I brought my daughter. She loved some cat ears so she was holding them til we were ready to buy. I even said don't let us walk out without paying, as the store has a lot going on and I didn't want to forget. We went to the other side I noticed the woman behind the counter (not the one from the other day) had just happened to come up there and was looking around. My daughter found a purse she wanted to match the ears but before we could go swap the ears, the woman asked me and ONLY me, "was I done yet" I said no I'm not she proceeded to say "okay well I'll hold those behind the counter till you're ready". Are you kidding me? The ears were $5 the purse was $15. This is not "valuables". It rubbed me the wrong way completely and if my daughter wasn't so happy with them, I would have left the stuff and walked out. It left a bad taste in my mouth. You implying I would, what, steal? In front of my 5 year old daughter? Really disappointing.

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    The Wardrobe
    The Wardrobe
    The Wardrobe

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    Wells Plus Willa Hat Bar - hats - Updated July 2026

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