They always get my car in fast and the service is amazing. From tires to oil changes. Usually on…read moretime with appt times. I had to wait 10 mins past 1 time. The staff is friendly and caring taking time to explain things to you.

I've been bringing my vehicles to Mavis Tire in Berwick for a while, and since Jim took over as…read moremanager, the experience has been even better. What sets Jim apart isn't just that he knows the business--it's that he genuinely cares about the customer. Every time I stop in, he takes the time to talk, answer questions, and make sure everything is done right. You can tell he leads by example because his technicians consistently do excellent work and take pride in what they do. In a world where good customer service seems harder and harder to find, Jim and his team have earned my trust. Honest, professional, knowledgeable, and always willing to help. If you're looking for a shop that treats you like a person instead of a number, this is the place. Keep up the great work, Jim and the entire Mavis team. Berwick is lucky to have you.

I came in Thursday 9.30am to see if they could do an inspection and fix a rear tire that had a nail…read morein it. There was an awesome guy at the front desk. He came out to the car with me look at the tire and gave me all the options. It was slammed and he said it would be a long wait. He told me to come in tomorrow morning (Friday) at 7:30am and they would take care of it. He told me he wrote up the ticket and drop it off at the desk and it would be done first thing. I got there at 7:35am on Friday. When I went into the office there were 4 people in the waiting room. When I went to drop the keys off he then told me there was no ticket. Another worker who was not the nicest, asked me what the issue was and wrote up another ticket. He asked if I was waiting..I asked how long it was going to be and he couldn't give me an answer. So I decided to drop it off and walk home. The walk is around 3 miles so I wasn't too thrilled but I hoped it would be done soon. Around 11am we called and asked if it was finished or an estimate to when it would be finished. The man told my husband on the phone that we had 12 people in-front of us. I was there at 7:35am and it was 11am and I still had 12 people in front me of me??? Then he told my husband if I waited it would have been done faster...he told me that there were 12 people that dropped off this morning before me and they went in before me.. At 1pm my car was still not touched so when went back and picked it up. There was no sorry no nothing. He was also on the phone with another customer telling them that if they drop the car off at 7:30am it would be completed ASAP. I guess they didn't care if they got our service. I would never recommend them to anyone. I know they don't care but I hope no one has to experience what I did at Steve Shannon.

Sam and Codie at Steve Shannon in State College completely save the day!…read more We drove from NYC to PA for a special family reunion, and arrived with a flat tire (0 tire pressure, which I've never seen). This was shortly before the auto center was closing, but Sam kindly talked us through on the phone and waited for us to arrive to help fix. When we got there, Sam could not have been more helpful, professional and resourceful. We were set with our tires in no time. Then when Codie test drove the car, he noticed a strange noise -seems issue with wheel bearing. Most people would not have noticed that, especially since the shop was closing as they would have wanted us out. There would be no way we could have driven back to NYC like that- and we would have to wait until Monday when the shop would open again. (We all had work on Monday). Sam and Codie could not have been more accommodating. They stayed late and worked on the car, well after the shop was closed (not something most people would do on a Saturday night!). They made sure we were set. We are so grateful that they helped us out and made sure we were safe to drive back home. Honestly, we never have service like that in NYC. I would highly recommend Steve Shannon, and especially Sam, the best manager, and Codie, an exemplary technician. They care about their customers. Thanks to them we made it to the dinner reunion, and back home safely.

The employees are friendly and professional. I needed rear brakes to get back home on Labor Day…read moreweekend. I got an appointment for Sunday at 1 pm, and scheduled online. The employees did not see the appointment and took multiple other appointments first. I don't want to assume they were ahead of me in any queue, but I didn't get brakes until Tuesday. I called several times to inquire because I was told that if they couldn't get to me on Sunday that they would get to me Monday. Monday was Labor Day, so it's likely a smaller crew was working that day. Employees may have called off at the last minute, too. Recommend management look into online scheduling system for gaps or glitches. I was given an accurate cost estimate. It cost $559 and some change for rear brakes (including rotors) for my 2019 Mitsubishi Outlander. The Labor costs seem somewhat standard--moderate to high cost. Parts are marked up, seemingly over twice the cost. This seems the norm in our post-Covid economy and current Presidential administration. Family members do a lot of automotive work, so I am familiar with costs. All the aforementioned being said, I am grateful to the Hazleton Firestone for getting me back on the road. Holiday weekends are always a bad time to need car repairs. I appreciate Reilly's professional demeanor, and clearly explaining everything related to getting new rear brakes. He was thorough in explaining recommended future services. Thank you for a positive experience!

Definitely not coming back brought car in on 5/5/26 for a/c issue while it was in rachel offered to…read moredo inspection due in July we agreed they discovered i needed muffler to pass inspection rachel looked in the area to get one for 2016 kia sorrento no one had in stock we googled it and found one she said when we get it we could bring the car back and they would put it on and finish inspection I was charged $500+ for a/c and inpection Time passed until we got the muffler I called on 7/21 made an appt for 7/22 for them to put new muffler on and complete inspection i was told by Rachel i would have to pay again for inspection since e it was more than a month ago she never told me that back in May Came in on 7/22 young man said ok for inspection but not the muffler we don't put outside parts on with rachel behind me on another register i told him that's who took care of me in May she turned and said she didn't remember me or that conversation so calling me a liar He asked for my reg and ins and I said well wait does that make sense if the old muffler is still on the car and it didn't pass the first time!! Needless to say I said forget it and walked out for the last time

Great prices and always willing to help. Family run business and won't jerk you around.read more

Would give six stars if I could. My van broke down on the way back from vacation with my pregnant…read morewife and three young kids in a town I'd never heard of. Was able to limp to Tom's hoping they might br able to help. They kept the shop open past when they typically close to accommodate us, quickly diagnosed the issue, and then Tom drove us in his own truck to a nearby hotel to wait out the repair. The team got up early the next morning and got us back on the road much quicker than I had expected and for a price which was more than fair. I can't thank them enough for going above and beyond to alleviate a bad situation. Wish I could transport them closer to home and make Tom's my go to auto shop.

Can't even begin to say how much I owe Tyrone, Bill and Tires R Us. I was in the poconos for a…read moreweekend vacation and I hit a huge pothole (can't believe the city left that hole, the neighbor told me 40 cars hit it and got flats over 3 days) It was almost midnight so I left the car and Uber's to the hotel. I was worried how I was going to get home since most places were closed or may not have the tire or had terrible reviews. I found tires r us and he was responsive and left what he was doing to come with his mobile service. Unfortunately the rims were bent and we went to his his shop where again he immediately got it done for me so me and my family can get home. On top of it all he was very fair and honest. Can't thank Tyrone and his team enough for saving me when I had no where to go!!! I would give 100 stars if I could. Don't waste your time with anyone else , use them!

Super helpful , knowledge able , and the ca g that they will do roadside help is absolutely amazing…read morefor the area.

Service is top notch!!! Management and staff are very helpful in answering all your questionsread more

To put it simply they care about the customer and your truck/car they treat you like family they go…read moreabove and beyond they treat your car as it was their very own their caring, kind, considerate, thoughtful, helpful, and they work with you