If I could them no stars than I would. I've been here twice and the only difference in the second visit is that Ms.Betty is sweet and reminds me of an Auntie (she waited on us in the drive through)! The initial time my husband and I came .. the young lady working the window was yelling out the window to someone about their order, checking her cellphone and having cross conversations with co-workers , customer service ? There wasn't any! The nuggets were hot both times, of which is a plus! , I can say that... I'm not expecting a 5-Star experience , but professionalism can be displayed in all fields! read more

I wish I read the reviews before stopping here. I was driving from MD to DE and decided to stop for a quick bite to eat. Once I pulled into the restaurant's parking lot, I pulled into a spot to start my mobile order. I would've done it earlier in my drive, but some Wendy's locations start to make the order immediately instead of waiting until I get to the intercom to confirm I've arrived. I ordered a pretzel baconator combo, crispy chicken biggie bag meal, and the new saucy nuggs to try. When I pulled around there was already another car waiting at the window. I waited 5 minutes before they were given their order and pulled off. I was given the two frostys that came with my meal, then waited 5 minutes before they told me my order wasn't ready yet and I needed to pull off to the mobile order parking area, and I did just that. While being parked I kept looking in the rear view mirror to see if the car behind me in line received their food. After 20 minutes, they got their food and drove off. I decided to call the store to remind them that I had a mobile order and was still waiting in the parking lot for my order. The person on the other end of the line apologized, and confirmed that I made the mobile order more than 30 minutes ago and the delay was due to staff shift change. He promised to make my order himself and that they would throw in a complimentary 20 piece saucy nuggs.I also received two extra frostys. By the time I drove away from the restaurant I waited 40 minutes for my food. In that time I could've almost made it to my final destination. I did appreciate the super hot food and complimentary additions to my order, but not enough to ignore the inconvenience of waiting so long at a "fast" food restaurant and to bump this review up to two stars. read more

Wish I could give zero stars. Decided to give them one more chance, big mistake. Ordered a taco salad along with some other items. Salad had green/black corn on it , I didn't get the chips, salsa or sour cream. Opened the chili and almost gagged from the smell. This place needs to be shut down by the health department. read more

The ONE star is because other employees did their job. Your "MANAGER" is rude as all get out. If she hadn't been rude to the driver ahead of us (who drove off) & my husband, this review wouldn't have been so necessary. -the car ahead, man said after sitting with nothing being said, "I'm ready" she replied (you can order at the window) he said can I just order here and again more aggressively and angrily, told him the same response. He drove up. Continues to wait then pulled off. Before being spoke to. -my husband pulled up to the speaker, after hearing this and literally saying to me "are you seriously", said clearly, "how you doing, I have a pick up order" -his response was "you could of waited a damn minute for someone to talk but go head" So naturally and immediately after her being rude previously to another human being, my husband felt disrespected. Once he pulled up to the window, another lady switched with her, the manager chose to be rude again, from a distance. Once he was handed the food from another employee she ran her mouth again. So he asked what the fat bitch said. She came over and my husband told her about herself. She got red faced and embarrassed, she didn't expect to be called out. Wrong. Mostly because he's been a GM and told her, the way she asserting herself to her customers was not gonna happen . Then told her he wanted her credentials. She didn't. Just "why are you talking to me like that so mean, you don't have to cuss at me". She started it at the speaker. The attitude from this woman was ridiculous. She thought it was all fun and on a power trip until she was called out. It's sad because not only to my husband but to other customers as well. (Per other employees). We went back the next day. Spoke with another employee. Left name and number and received a card with the GM info. SN: RUDE LADY: .i think you're the drama. Everyone is over worked, ITS YOUR JOB to provide customer service but if you can't do that, it's EASY&FREE to be a decent person. Also, yes we recorded it. And let it be known at the time. read more

My drive thru experience was horrible, I came through at 11:00 at night and they took forever to answer the speaker and then made me park on a mobile spot so there drive thru times where better, we waited for an hour. P.s there was no one here but us. read more

Should have read the reviews before we pulled in for a fast food sandwich. Unbelievably slow. Painful. Management issue?

Slow! It took 22 minutes from the time I placed my order at the kiosk until I got my single burger, small fry and drink, and I had to ask them to give me the drink cup as the most people here. They got out, maybe one and a half doesn't orders in those 22 minutes, it might have been fewer. 25 minutes to get food is not why I go to Wendy's. read more

If I could give this Wendy's zero stars, I definitely would. I usually order the same thing every time, a Junior Double Cheeseburger Biggie Bag. This deal includes fries, nuggets, burger, and your choice of drink. For $5, this deal can't be beat. I knew something was wrong about this place when there was drunk people throwing bottles out of their car outside of this fast food chain and that was just the start. To order three biggie bags at the drive-thru, the lady took five minutes and all meals were almost identical. Then, we pull up to the window and the employee says one minute. I think she meant 15 because all our food came back 15 minutes later. I knew I had to rate this restaurant but I've never given one star. Driving back home, we realize there were no chicken nuggets for any of the three of us which the nuggets are the best part. I am extremely disappointed in Wendy's. read more

Would not recommend this location I would definitely suggest they shut it down because it honestly doesn't seem like they have enough people working there I went last week and waited and I decided to give this place another chance tonight I placed a mobile order and got in the drive-through at 8:15 I did not receive my food or leave the drive-through until 917 that's crazy they advertise for these new hot and crispy fries which is what I was expecting and alass I was dissatisfied once again I would honestly rather wait in the Taco Bell line across the street and then try and come through here again. The only thing that I could say actually hit was the lemonade good job read more

Wendy's - Just waisted 15-20 minutes just waiting for food crazy - Burgers Near Me - Aberdeen, Maryland

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They always say that they are closed when it could be an hour or an hour and a half before they are supposed to, and it happens frequently. I work funny hours and usually get there anytime between 30 minutes to an hour and a half before they close and eight times out of 10 with other people in the drive-through. They will just use the automatic, so were closed instead of either asking us to wait or anything read more

Theeee worst. Basically waited 20 minutes in the drive thru for my food. I get up to the window to pay and the girl never put my order in when I spoke to her at the speaker. So I had to pull ahead. After five minutes she comes out the door and is bringing food to the car behind me... I only ordered a single burger combo. Nothing else. Only come here if you have patience and time read more

I have always had professional and courteous service at this restaurant. The food is delicious.

If I could leave anything less than one star, I definitely would. Started with a very long line but many people that could've taken our order. Very unprofessional staff including managers cussing and employees sagging their pants and having their booty cheeks out while bagging orders. Also an interview in which the manager seemed to have her kid present and very unprofessional interviewing styles. The food was below par and very underwhelming. The restaurant was dirty and the ambiance was very sad. I will never eat at another Wendy's again in my life. If I wake up tomorrow with food poisoning or just plain dead... it was because of this repulsive location. Please if you want to eat at Wendy's, do yourself a favor and don't eat at the Aberdeen, MD location. It will have you scarred for life. There is not enough holy water on Earth to exorcise the demons in this store. Shut this place down. Like right now. read more

I would give this location zero stars if I could and here's why! You are sitting in the drive-thru for at least 20 minutes waiting to get to the speaker and then once there someone comes on the mic and says I'll be with you in a moment and it takes another 10 minutes (it is said with an attitude in a manner as if you are bothering them). These types of actions are not conducive to fast food restaurants. Once your order is taken, the person on the other end of the speaker has no customer service skills, attempts to rush the order, is rude and does not want to ensure your order is correct...this is evidenced by the fact I attempted to ensure my order was correct because what was on the screen was not what I ordered. I live close to this Wendy's location and I have been in the area for about maybe 2 years and I have been to this location maybe four to five times with this being my fifth time. I say this to say that at each time I thought my experience would be different because I arrived at different times of the day for each visit and it has been confirmed that this location presents Wendy's in a very very bad light because nothing has changed and the experience has always been the same. I forgot to mention that cars would leave the drive-thru line on many occasions because it would take so long to place an order. I must admit that I have left the drive thru once before as well. Here is where I am with this location: I have made an active decision to never attempt to order from this location again! If you are ever in this area and you want Wendy's, please drive to another location because I am confident you will not be satisfied and your experience will be the same as mine. This location is the worst and I say that with every feeling of disdain I can muster! I will end with informing you that though the area surrounding this Wendy's is very clean and bustling and up and coming, this location is a stain. I am pretty confident in saying that the reason why this location is the worst is because of the type of personnel that they hire (do what you will with that information). read more

We love Wendy's - but there should be a zero option for this Wendy's location. I don't say it lightly when I say this place should be shut down. The service was slow - but that's okay. The problems started when they put my order in wrong originally and fixed it but did not provide a receipt (two breakfast sandwiches for close to 20 dollars). They then gave me an order where the employee dug her hands in the bag in front of me (clearly unwashed since she just touched the door to the outside), fortunately I noticed it was the incorrect order so I was able to return it. After about 20 minutes I received the correct order. One sandwich had a mysterious substance/sauce on it - which was not part of the order. The breakfast potatoes had a hair in it. And lastly the English muffin was hard as a rock. I would have requested a refund however, I do not trust that they would know how to handle that. My best option was to just leave and hopefully prevent others from enduring the same thing. If you want good service and food, go to the nearby Taco Bell. read more

Drive through waits are over 30 minutes and nobody makes any effort to do their job. You might as well shut the place down, because you can't fill orders fast enough to make a profit. read more

It took FOREVER to get our food. There's no excuse for the staff's ineptitude. It was ridiculous!!

We went in today between 12:15-12:45, there was at least a 15 min wait before placing our order. The young lady seemed to be having an issue taking or understanding the order, because a man jumps in and starts taking the order. Needless to say when we got home neither one got the order correct. They have the worst attitudes in this store, the worst service ever. Will not be going there again. Only gave 1 star because that was the lowest rating. read more

The girl working the counter tonight was super pleasant! 5 starts just for her!!! Great customer service

I'm in line at the drive thru doors are locked. Line is huge. You can see inside people are just on their phone leaning over the counter not doing anything. read more

GO THE EXTRA MILE TO CHICK FIL A Huge disappointment and employees are rude. Ordered a $9 chicken combo and when I got back to work 15 minutes away and opened the wrapper it was a plain burger smothered in yellow mustard. I ended up having to throw it out it was so appalling and when I returned to get a refund they wanted to just give me the order mind you it was 5 hours later and once I told them I just wanted a refund they were rude and annoyed and finally gave me my credit back but no apology and just dirty looks from their rude employees. Safe to say I won't be returning! read more

Slowest fast food place ever!!!!!! 30 plus minute drive through wait every single time, no matter what time of the day.

Good luck getting your order, ever. The drive through is generally beyond slower than any others in the area, and if you do actually make it through the line, or are lucky enough to catch them with no lines, it's 50/50 if the order will be correct. I mean, they messed up an order with just a frosty and fries. C'mon man. read more

Do Not Stop Here especially for breakfast!! It was beyond horrible!! Coffee was ok but the chicken biscuit was gross and the biscuit itself was so tough you couldn't chew it. We asked for bacon egg and cheese biscuit and instead got sausage egg and cheese biscuit. That biscuit was terrible too!! What a waste of time and money!! One star goes to coffee only read more

place sucks and should be shut down, will get your order wrong and give you mad attitude when you let them know no matter how you say it, never have i encountered such rude employees and i've been working food service for years theres literally 0 excuse for how they act read more

Zero stars. They're so unorganized. Drivethru averages 20 minutes per order while inside averages 35 minutes per order. This is not 'fast' food as much as it is just frustrating. read more

This is the worst wendy's I've ever been too. Let me list the ways they fail hard: 1) food is always cold. I'm not sure how, but.you can see them cook it, and you still get it cold. 2) order correctness is not a detail they strive for. 3) thier service timer. You're no longer allowed to sit in from of the window and wait for food. You're asked to move to a parking spot or to pull forward, and they get very vocal about you moving so they can keep thier service times low. 4) they've got to actively be on drugs. Lots of head nodding, low vocal tones, and lack of care. 4) management knows this location is bad, and won't do anything about it. Stay away. read more

Traveling through and came across the only place opened this late so we decided to stop and grab a quick bite since dinner wasn't an option during rush hour traffic. We waited in the drive-thru for 20+ minutes. No answer on the PA. We decided to drive around thinking maybe they weren't opened. As we waited trying to get the ladys attention, honking etc... She was eating fries and a chicken nugget, she looked over and seen us through the window--she was shocked and of course couldn't talk with her mouth full of food. She finally took our order and we got our order. The order is mess. The lady is yelling the order to the cook. Very unprofessional- Ugh...onto New York City- read more

Awful food, nasty people working there and slowest NONSERVICE ever. It was a horrible experience. So many people behind the counter and. I thing gets done. Each one was worse than the last. The food was horrible and I will never go back, in fact I will make it a mission in life to tell as many people as possible how much this location sucks. I look forward to the upcoming case of diarrhea I will have. Thanks Wendy's for hiring such "good" people. Shyt Hole!!!! read more

Slow drive thru with hit and miss service. I'm waiting at the window and have time enough to write this review. Not fast food by any stretch of the imagination. Food is typical Wendy's food and quality, I like it better than BK and McD, so I'll wait. Been here a half dozen times and always the same speed. read more

This got to be the lowest Wendy's ever. 30 minutes in drive thru!!!!! Nice employees but the service is so slow

Drive thru service sucks. At least the food turned out good so that's why it's rated a 3.

I've been here numerous times and they have never got my order correct. The associates working the window usually cannot make change. One had to use her phone to figure it out. read more

a boy with pink dreads that's darkskin i believe got very disrespectful with my because my order was wrong and i wanted a new order

Went here @9:30PM & the staff was rude. Took 5 minutes to hear a word from them, after ordering we got to the window & the staff didn't say a word again. We got our food & the fries were ice cold & stale. The burger was COLD too as if they'd just gotten it from the freezer or it had been sitting around for hours. The bottom bun was a brick. It was disgusting & I'll never go to this location again. I was nervous to even try to get a refund because of how rude the staff had been prior to that. This establishment needs new staff to say the least. This was disgusting. read more

If I could give 0 stars I would. Slowest service ever and some of the rudest employees I know.

Isa Fact #45: Driving 2 hours on the highway makes me crave fast food. We decided to skip the awful and overpriced rest stops, exited the highway and came to this Wendy's. It was one of the best decisions we made that night. Why? Because this Wendy's beats all the fast food places at the rest stops. The staff were super polite, food was as good as Wendy's can be and everything was clean. This was the most service oriented Wendy's I have ever been to. The gentleman in the back checked on us to see if all was good when we were chowing down on our burgers. What? Where are we? read more

Food is pretty good like any other Wendy's. I typically use the drive thru. They are pretty fast but if you want ketchup don't forget to ask for it. read more

Not so great service - several employees working but it took longer than it should have to get helped/order, and they didn't get one of our sandwiches right (ordered chicken and got a burger). They easily rectified the error but I had to explain what I ordered a couple times/explain what was wrong. Food was alright. read more

Would give 0 starts. I ordered online to pick up through the drive through and I was still in line for an hour. When I finally got to the window they had no idea what I ordered and actually handed me someone else's order which I knew was not mine and said so right away. Waited another 5 minutes towards the end just trying to catch the woman and ask for the sprite I ordered. Considered just driving away it was so bad. read more