Hadn't been here and literally years, and was in the area and needed lunch. Not sure why there are so many negative reviews, my experience was excellent as it always was in the past. Very friendly drive up window person, the line moved fast, and my order was perfect. Had the new Wendy's tendies and they were delicious. Burgers were good as was the chili and fries. And the fries were nice and hot! Restaurant parking lot etc or we're still clean as ever as I always remembered it. read more

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The restaurant was nice and clean but the owner of this franchise had a serious attitude problem when I questioned her about mobile orders that never get picked up. She stated that they simply throw it away. I asked why and she became really irate. I didn't even want the food that I ordered thru the mobile app. Most other fast food restaurants will refund your money if the order is never picked up. I haven't been back since. read more

I mobile ordered late at night. I work night shift so I understand things might move a little slow but a tractor trailer blocking the drive thru is just unacceptable. I'm waiting along with three other cars in parking spots who just have no clue what to do read more

Don't waste your time coming here in the morning. The staff doesn't seem to care about customers during breakfast. There were two women chatting away, and even though they saw me, they looked the other way and completely ignored me. Very disrespectful service. read more

Friendly greeting as I entered this establishment. Super clean restroom. Bought a drink and headed back on the road. Thanks, Mike! I wish the Wendy's were all like this one. Clean eating area, all tabletops and carpets were spic and span! Super courteous counter staff. . read more

Wendy's - Mike on the Counter. Super nice staff. - Fast Food Near Me - Burlington, New Jersey

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Wow, haven't had a cheeseburger there in a long time and it was delicious! I'll be going back!

Food is OK but should be a heck of a lot better for how long you have to wait in line. It seems as though they cannot give someone their items at the window while taking an order on the speaker at the same time. 30% of the time your order will be wrong so don't pull away from the window until you have checked it. Their doors are locked as if closing inside for Covid is still a thing three years later. Once you get out of your car and go knock on the locked door, you will be met with agitation for bothering them. I have stopped at this Wendy's on the way home from work when my husband is in the mood for a burger. No more. I will go out of my way just to avoid this place. McDonald's is right across the street and they have superior service. That's where his burgers will come from now on if I'm stopping on the way home from work. This is the worst Wendy's ever. read more

The meat is not throughly cooked ruined my whole appetite I was hungry, Mann Pretzel Bacon Pub Cheeseburger double thought it was a good option smh read more

Wendy's - Mann Pretzel Bacon Pub Cheeseburger double - Fast Food Near Me - Burlington, New Jersey

Worst customer service experience. Did a mobile order stood there for 10 minutes while they were taking other orders nobody paying attention for mobile orders have a mobile order rack and not even being used my food was ice cold worst experience even corporate needs to get involved read more

First time visit Big parking lot Friendly staff Fast service Many tables inside Very clean read more

Don't waste your time. The restaurant is always empty for good reason. I asked Jennifer the manager how much a drink was, and she had a horrible attitude for no reason. She was mad at me even though she ended up not knowing the price either. A joke. Terrible customer service read more

At the drive-thru; Ordered a Bourbon Bacon cheeseburger and Summer Strawberry salad. Got the salad right but not the burger. The speaker at the drive-thru is barely audible. Don't worry Wendy's, except for Chick-fil-A the competition is just as incapable of getting an order correct at the drive-thru. Believe it or not, not everyone is willing to use the app while driving. Of course, no guarantees there either. Also, can't answer the survey at Wendy's website because I didn't get a receipt - way to CYA. read more

Locking your doors and making delivery people wait in the drive-through line to get other peoples food defeats the whole purpose of mobile ordering. Doesn't take a genius to figure this out but if you can't handle opening your doors and you just wanna hide behind Covid turn off Uber eats and door dash read more

This place has horrible service. I did a mobile order 7/4 1:47pm to find out that they only due drive-thru mobile orders not curbside. Option to do curbside is still available. Went up to the door and they told me to go through the drive-thru. I had to wait 45 minutes for 2 large fries and two medium frostys. When I finally received my food the fries were soggy and cold. Today 7/10 10:29am I went there to get Breakfast and was told that they are doing lunch right now. Why can't they go above and beyond especially during these times were business need the support from us. I will not be visiting this Wendy's again. The place next to them is faster and provides better service please support them not some big chain that does not provide great service. read more

The man who was in charge for taking orders was rude and seemed like he was annoyed that there costumers were an inconvenience. Food was alright but the FORGOT an ENTIRE SANDWICH. read more

Attempted to order lunch just now ( 4:30pm ) but there was a sign on the speaker that said "register is done"..... pulled up and asked for clarification and they said "register is down". When will be back up? "We don't know" was the response I got. "Is there a way for you to write down our orders and accept cash in the meantime?" "No, we can't do that." When we pulled around, the staff could be seen seated at tables playing around on their phones. Went next door to checkers and watched as various customers approached the door, only to find it locked. They were obviously confused and there was no sign on the door explaining the situation. No courtesy whatsoever. Employees just closed the store and stayed on the clock collecting wages smh. Listen man, if don't want to work then go home. If you don't want to do your job then quit. Wendy's, if your managers don't care about solving problems, keeping your business running and saving your customer experience, fire them. They don't have your best interest at heart. read more

Old fries and moldy, crumbly bread. Don't even think about coming to this place, waste of money. read more

Wendy's - Mold - Fast Food Near Me - Burlington, New Jersey

The customer service in this location is awful. The guy who took my order acted like he was doing me a favor. Forget manners like saying "thank you." Not at this place. The food was decent but I will never stop by this Wendy's again. read more

I can't understand how this franchise has not been pulled by Wendy's. If this was the first wendy's I went to, I never would return to any of them. We went in at about 6:45pm. On the floor by the counter where the napkins, straws and ketchup was a puddle of sticky liquid, probably a soda was spilled. There was so much on the floor, it must have been a full cup. I mentioned it to the person taking our order. She couldn't be bothered. I asked for fries without salt and she said they don't put salt on their fries. We couldn't tell because the fries were cold and inedible. Like the rest of the food we got it must have been sitting a long time. After we ate, about 15 minutes later the soda was still not cleaned. The store was very slow during this time, so there is no excuse. On top of this, I went into the bathroom to wash my hands. There is no soap or dispenser, how gross is this that employees can't wash their hands before preparing your food. I called and wanted to speak to a manager, but never received a callback. read more

DON'T GO! Ordered large they heard small. Ordered fries no salt, got fries with salt. Ordered a Taco Salad got some lettuce, 3 slivers of cheese 5 chunks of tomato NO TORTILLA of any kind and some of the salad was nasty. Ordered full size and if that is a full size I can't imagine what a small is. read more

Wendy's - FULL SIZE ?Taco salad? Chili was on the side and was very good. - Fast Food Near Me - Burlington, New Jersey

Inept staff with absolutely no manners or obvious reading comprehension. They mess up orders about every other time and just throw your food at you. Whoever does the hiring should start hiring based on qualifications rather than just to have people. I realize there are laws in place that make you have to hire inept morons but its unfortunate thats all you can have. The worst part is the complete lack of manners. read more

This is the worst Wendy's I've ever been to avoid at all costs. Guy taking orders is rude for no reason, order is always wrong. The drive through took over 40 mins. All of the workers seem high on drugs and unprofessional. The fries are old and nasty and food is undercooked. Somebody from corporate needs to take a hard look at this location. Don't ever come here your better off going to McDonald's across the street. read more

Came to this location around 10:15 pm was in the drive thru line for over 30 min. Finally came up to the window and the employees were cursing all loud and was being unprofessional. This is one of the worst Wendy's I've ever been to and I will not ever come back. And I wouldn't advise anyone else. read more

Totally not what I expected after getting off the NJ turnpike to get the kids fed. The service was quick, the order was prepared perfectly and the staff was super nice and helpful. read more

Have been here twice now and both times the person at the window and taking orders was very rude and annoyed that there were customers at 12:30 in the afternoon. Both times my order was completely wrong and the service is very slow as well. I paid for the crispy panko fish meal and the sandwich I got was a single chicken patty on crumbling old bread. I'm not sure how this particular Wendy's is still open but it needs to be shutdown or the entire staff has to be replaced. read more

To say we were disappointed is an understatement. Ordered the Bourbon bacon burger.....what I got was a cold underdone burger with little to no bourbon sauce, a quarter piece of bacon and some onion strings. The chicken sandwich wasn't much better. Didn't receive the sauce for the nuggets. Maybe I'm being critical but I've never had an issue like this. This was just terrible. read more

How is this particular location still in business? The parking lot is usually nearly empty. When you go inside there might be one or two customers in the dining room and yet you have to wait several minutes before an employee even acknowledges you. Employees seem depressed and not exactly thrilled to see a customer come through the door. The food is certainly nothing special. When there are a dozen other greasy spoon fast food joints within spitting distance, the customer service side better be what distinguishes yours. Sadly, the distinction in this case is not a good one. read more

Drove up to the drive through tonight. The gentleman taking my order was super nice. When I pulled forward to the 2nd window to get my food it was if I pulled up to the club. I felt like shouting party over here! Then I was asked what I ordered. Really? I told her my order and she went away. After almost 10 mins of waiting for my food the window opens and then I am handed a drink. I ordered 2, for five items no drinks. I'm am finally handed out food. The orders were mixed up and cold. The chicken sandwiches were burnt and dry. What are they doing here? My food should have been hot and tasty. This o e of the worst windups restaurant I ha e ever experienced. It is not professional. Workers wearing their masks below their noses, touching and smoothing their hair and then resume handling food. This potential bacterial spreader. Don't waste your time going hear unless you like cold, burnt food at the club. read more

If I could have gave them a 1/4 of a star rating I would. THE WORST WENDYS EVER . The fries taste like they were soaking in oil! The Coke soda was so watered down, I thought I ordered a cup ice with water!! Last but not least SLOW as s@$!!. # Beware!! read more

I ordered two chicken nugget kids meals, a chilli, and a diet soda. I waited awhile, it's ok, food has to cook. I can see everyone on their phones, again it's ok, everything takes time. I receive in my kid's meals a snack wrap and the other gets a bacon burger. I also received a regular coke. I go inside after driving home to exchange my order and everyone is on their phones. I couldn't even back out of my parking space because the drive thru line was so long. read more

While the woman waiting on me was efficient and the food as I expected, the restaurant was hot,tables and floors were dirty, other staff members were loud and unprofessional. Earlier in the week I had gone to the Wendy's in Mt Laurel-that experience was 100% better. read more

Last night 01/31 around 11:30, I went to doordash at the Burlington NJ Wendys on Mount Holly Rd. While I was at the window trying to place my doordash orders (2 of them), the night shift supervisor refused to allow me to place the separate orders for my customers. I accepted to put them on one tab, but the doordash card got declined because I can't combine orders. After I asked him to just separate them, he said I have to get back in line and refused service to me. As he cursed through the window, he refused to give any names of him or the general manager. I would have checked his name tag, but he wasn't wearing one. His professionalism was nonexistent and he should be reprimanded. To be a server he should have some customer service skills, but he had none at all and was very disrespectful. read more

they will steal you credit cards! BE CAREFUL. They try to distract you. REMEMBER YOUR CARD!

This place doesn't try and just keeps getting worse everyone is always clowning around in there not trying to do their job acting like a bunch of children in preschool yelling and messing up orders. The fries are almost always soggy and I went a few times over the amount I wanted to just to see if they would get better but they just keep getting worse..... the managers need to pair different people up they have the same faces together and acting like it's not a job... waste of money and I don't wish to go there ever again... they r just as bad as the checkers that was next door wouldn't be surprised if they closed down as well..... read more

The food is hardly ever fresh, an attitude when asked for fresh nuggets, fries etc. says closes at 2am. 3rd time I got there at 1:30am and the people inside had headphones on and refuse to acknowledge those trying to order at the drive thru read more

Worse place ever went to. Ordered three meals they gave me two bags one meal each. I pulled right back around knocked on window they had me drive back through drive through came out with just a sandwich . I told them still missing fries girl came out and said she gave me three bags. Told her she didn't hand me bags a guy did and was only two. She said I was lieing and I got three. I pulled up to window and was gonna take picture of her then she came to window with another bag with fries. Again told me I was lieing and I know I got three bags. I told her I don't have a reason to lie and she just walked away. Very un professional. Didn't want to even put one star but you have to to submit review. read more

My suggestion if you experience very poor customer service then get your receipt because they tend not to give it if you don't ask. Call the Corporate office and make a complaint. In my case, the young lady seemed to just be a disrespectful staff person with a obvious attitude. Have a bad day fine but you never take it out on customers. read more

Avoid at all cost! Did an online order. I pull up to the drive thru. They said "we're closed" yet website says their not suppose to close for another hr and half. I tell them I ordered online and it's paid for already. They have me pull up. They say it's going to take a minute because they have to "drop the food" I'm thinking cool I'm going to get freshly cooked food. NOPE! It was old axx re-heated burgers with old axx re-heated fries and nuggets. I didn't know this until I got home because the bag felt nice and hot. Also ordered a 10pc nugget. There was only 8 in the bag! And I ordered lemonades. Take a guess. They had no lemonade made. So I had to just get a soft drink. So I paid extra for something they didn't have. I will never go to this Wendy's again. Maybe never any Wendy's again after this! Oh yea and the fries were half way filled but they were nasty af anyway! TRASH BOOTY CHEEKS read more

My mother and I were highly unsatisfied with our visit to this location because of the terrible attitudes given. We visited during the night and during my visit I observed how unclean, unsanitary, and out of order this restaurant is. The workers making the food were not wearing gloves nor hairnets. The female employee on the register was handling money, touching and scratching her face, touching her hair, and then putting her hands on food. We also noticed that the manager, Paul, was also scratching his head and hair and then dealing with customers' food as well. This raises concern that all the other employees who were not wearing gloves were doing the same thing. We ordered a half Taco Salad and when we received the salad the lettuce was wilted. We brought this to the attention of the staff and were given a new salad and this happened more than once. Unfortunately, each salad that we received had brown or wilted lettuce. The store was out of salsa and we had to keep reminding the workers what was supposed to come with the salad. We had to let them know that salsa and chili were supposed to come with the salad instead of just receiving a plain basic side salad with sour cream and tortilla chips on the side. They let us know that they were out of salsa and the employee gave us a full size salad(which also had browning lettuce).We also ordered an Asiago ranch club and received a sandwich we did not ask for which included guacamole. Overall, we were very dissatisfied with this experience and we will not be returning to this location. read more

Horrible customer service, and management. Ordered an asagio spicy chicken sandwich and had to ask why it came with American cheese. Only to find out they were "out and just decided to put American instead"- day shift manager. Defeats the whole purpose of ordering that specific sandwich. Waited for my last sandwich of the order, went to the counter to inquire about it and was asked myself if that order sitting behind the counter was mine??!!! I was then told that nobody informed the girl who took my order that the order was done, so that's why it just sat there. If I could rate the overall experience in the negative I would. read more