It's really about presentation and this Wendy tends to miss the mark most times. I only go when I have the taste and then it reminds me of why I don't eat fast food. I went to through the drive. It was what it was. read more

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Literally the worst Wendy's on the north side of Charlotte. They are constantly out of things. And if they're not out of something, their card machine is down or their ice cream machine is down or their fryer is down. I'm not sure if it's the manager's fault, the owner's negligence or the staff's indifference. But truly, something has to give. Although I would never want someone to lose their job, I hope something drastic enough happens for them to get it together. No service-oriented establishment should be this awful. read more

2nd time being told they are not taking orders. 1pm on a Wednesday. What does that even mean? Never witnessed this from a fast food restaurant. read more

I ordered breakfast sandwiches and a large order of breakfast potatoes. The potatoes were definitely not a large and the container was not full at all. I asked if the container that I was given was a large and the person at the window said, "Oh, did you order a large?". She checked my receipt and came back and said she was told that was the large for breakfast. So, is there a different large for other meals? This is a small on their app and a picture of what I received. Same size container and less potatoes. This location has also had a broken scanner for months and they don't automatically give receipts. You must request a receipt to get your ponts since they can't scan. Very disappointing! At least fix the scanner. Good grief! read more

Wendy's - This is a small on their site. - Fast Food Near Me - Charlotte, North Carolina

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I was there on Wednesday 11/26 the food was not up to Wendy's Standards. The burger was cold and not freshly cooked. The fries were cold and I had to ask for new fries. The young lady that was working the register was texting and proceeded to prepare orders without washing her hands. The sitting area was very sterile. I will not patronize this Wendy's again. read more

There is always an issue when I go. The wait times are outrageous! This one time I went the cashier told me there would be a 25min wait because they are on a shift change. This location lacks leadership and effective management. read more

Horrible experience. If only we could select zero stars. Called management and told me to come in next day & couldnt help, told me to come the following day again as if I have the time they do to f up peoples orders. Its aggravating that in this economy they dont make your food how they would like to get their food. Which says alot about their work ethic. Spent $50 on this trash. Dont even care about my refund anymore Im just never going back. Ordered 04/06/2024. Don't recommend this spot at all. read more

Wendy's - Undercooked food, hair in burger, whole order was wrong. I definitely blame the cooks & management. - Fast Food Near Me - Charlotte, North Carolina

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Ordered side of cheese sauce which I opened in the car as I was leaving the drive thru and I'm glad I did because there was a HAIR in my food. Now I understand that anything can happen even a random hair falling anywhere, but I didn't like a few other things: 1. The managers response was soo nonchalant. There was no urgency to trash that batch of cheese sauce (which I was sure to watch to make sure it was poured out). She didn't have any empathy for the fact that there was hair in my food. 2. The cashier looked tired, overworked. 3. The lobby was filthy, the ketchup containers were open and empty. 4. Safe to say I won't be returning to this location. I understand anyone Can have an "off" day, but some things are non negotiable when it comes to sanity and people's food. read more

Wendy's - Forgot to take a pic of the food because I was so disgusted but for sure wanted to post the reciept. - Fast Food Near Me - Charlotte, North Carolina

Went here for lunch and they were not very busy, but it took way too long to get to the counter. The one girl working the register wasn't moving very quickly and overall didn't seem to care. Most of the attention was given to the drive thru, even though it wasn't overly busy. Once my order was taken I received my food in good time and everything was correct. The lobby was fairly clean, but the ghetto attitudes of several employees makes me not want to go back here. It's too bad this place has gone so far downhill over the years, it used to be a pretty nice Wendy's. read more

Wendy's - 4 for $4 - Fast Food Near Me - Charlotte, North Carolina

Honestly worst Wendy's around, and I wouldn't even be mad if they corrected the mistakes but when I tell them hey I got the wrong order they just don't care. Don't even know why the employees here even clock in if they don't care about the bare minimum of service. read more

We have avoided this location for a couple years because of abysmal service. Passing by yesterday I noticed no long lines at lunchtime (12:30) just two cars waiting at the window. I gave it a chance. Pleasantly surprised. Was greeted as soon as I reached the speaker. One car in front of me at the window was handed their food as soon as I ordered. Was greeted with a smile. Asked if I wanted a receipt (something fast foods have tried to not do lately). Was given my food and told to have a nice day, again, with a smile. Got home and the Dave's double was literally picture perfect. Burger was hot and fresh, had been carefully wrapped, not smashed like most places. Fries were fresh and tasted great. This is a total 180 for this location, and we hope it lasts. They apparently finally have new management with a brain. read more

The food was cold they forgot my sauce and cookies and the burger was cold and the fries was extra cold

Went through the drive thru which was pretty quick for a wendy's , got home & my fries were cold ... I stay 6 minutes away .....

If I could give negative 5 stars I would. They have the rudest customer service I've ever encountered. We did not get any condiments on our bad. I politely asked for some and was rudely told I have to charge you 50 cents. We didn't receive our drinks and was looked at like why are you still sitting there. No thank yous or nothing! The entire staff needs to be trained on customer service and the food was cold like it was sitting for a while. read more

Made a mobile order for a group of people at my work. Sent someone to pick it up and ended up with half of the order completely missing. Tried contacting to get help and ended up getting a call center to talk to someone who was basically useless. Absolutely pathetic customer service. Waste of time and money. read more

This is the worst customer service possible, and they can't blame it on doordash. Placing an order at 1:26 and your establishment closes at 2am, but you "prepare the order" and have 2 dashers come to retrieve this order but the store is closed. Terrible customer service and worse communication skills beyond measure. I will never order from this wendy's again and there isn't much they could do for improvement besides hiring an entire new staff because this one SUCKS! read more

Just move on to the nearest Wendy's, this place is a dumpster fire. Went through the drive through at 8:30 on a Friday and almost no one was there, that should have told me everything I needed to know about this place. Ordered 2 singles with cheese, asked for coke, "we don't have any coke". Ok..... she suggests a Dr. pepper, fine I'll have Dr. pepper instead. Ordered the new "saucy nuggs" and I see on the screen she's ringing them with no sauce. I said may I please have ranch with those, she says "we don't have ranch". Ok...really? I guess I probably have ranch at the house. Then I try to order a frosty, "we don't have Frosty's". COME ON. And this is after she cut me off after every item I asked for saying, "is that it? what else? Anything else?". GOOD LORD. I'll let you know when I'm done ordering! I roll up to the second window (because no one is at the first one) and eventually someone shows up with a pissy attitude saying I needed to stop at the first window to pay. I said sorry there was no one there. Luckily no one was behind me so I backed up and sat there, and sat there, and waited, until the person taking the payments finally showed up. Ah, that makes sense. It's the employee I saw step out front and light up a cigarette when I first pulled in so they had finally finished their smoke break. At least he was polite and said sorry about your wait. I pulled back up to the second window and the piss attitude girl shoved my food out the window and says "have a good night" which would normally be a pleasantry but the attitude with which she said it was as bad as it gets. I pulled off to the side to check and make sure the items I ordered were in the bag and saw everything so I went home. Well apparently I needed to unwrap it all in the parking lot because I got home and one of my "burgers" was a disgusting 3 hour old burnt looking chicken sandwich! ARE YOU KIDDING ME. And of course they gave me no receipt so I have no proof of purchase for the store. I mean wow, just horrible. You would think a store that just had one employee murder another employee in the parking lot a few months ago would be trying to save some face to attract business. This place is AWFUL. Let this place tank itself. Go to a different location and give them your hard earned money. read more

No beverages in the self serve machine. Finally got unsweet tea (my only choice). No sauce available for my nuggets. Not serving "Carolina Classic" at this location. Wow - dinning room was clean and empty. read more

I HAD to review this location after tonight's experience. I would give zero stars if I could. This is a zero star review. First, there's a line at the drive thru. No problem, I am probably the sixth or seventh car from the pickup window. Things seem to be moving slowly, but not slow enough that I would think about leaving. Then I'm next in line to order and the line comes to a complete stop. I glance at the clock. I order. The line is now about five minutes per car at the pickup window. If I hadn't already ordered, I would have left the line. I get to the pickup window and I'm waiting four minutes before I'm acknowledged. My payment is taken pretty quickly. The staff member is talking about how she has the six piece in its own bag and needs to add BBQ sauce. I tell her I requested honey mustard. She hears me, says "Okay," then proceeds to tell the other employee to put BBQ sauce in the bag... I see the cups in line are a small and a medium, even though I ordered two medium combos. I look at the receipt and only one is a medium. Fine. Everything else on the receipt is accurate to what I ordered. I get the food and drinks, the employee apologized for the wait. (+1 star) I get home. I'm tired and hangry. Then I open the bags and all hell breaks loose. I yell and scream because after waiting fifteen plus minutes, my order is wrong, on top of wrong, on top of wrong. The only thing that was correct is that cheese was put on the chili. The double wasn't custom made correctly. The fish wasn't prepared correctly and it was over cooked. The six piece were supposed to be strips, but I got nuggets. (I paid $7 for that small combo when the nuggets themselves are $1.89 or something.) No sauce was in the bag for the chicken. I would go back to complain, but I'm so peeved right now I know I would do or say something I'd regret. I've worked in the service industry before and it's not difficult to do this type of job. I also know managers don't really care. I'm f#%$@ done with Wendy's in this area. All three in the vicinity have similar issues and I'm done. Stick a fork in me; I'm done! read more

Wendy's - Over cooked fish sandwich with no toppings - Fast Food Near Me - Charlotte, North Carolina

Went to drive thru on multiple occasions between 430-5 pm and they always say they are closed due to changing shift, or system issues, or some stupid excuse. Ask them for their upper management contact information we don't know who that is, ask them for their corporate information we don't know it, ask them who their boss is and they still say they don't know (I said you don't know they name of the person you work for? nope) because they know they lazy selves are not supposed to closed but that's okay. I still called corporate and everyone else for yesterday like I told them I would. read more

Asked the guy if they had salads He said do we have salads too someone he said no salads I said is their anything else you don't have before I order he laughed and a lady came on the speaker .... I asked what the guys name was she said Jacob ... then I asked if they had salads she said yes I said why did he say no .. she said she didn't know ... they have these young kids working... teach them customer service read more

absolutely the worst wendy's meal i have ever had. The burger was obviously cooked some time ago. By the looks of it, it looks like it was cooked yesterday. I ordered cheese mustard and onions. The cheese looked like 2 or 3 slivers of grated cheese, 2 skinny onion rings and a splash of mustard. I couldn't eat it so i gave it to my dogs. So far they're still alive. Last time I go to Wendy's. read more

This was a bad experience all around. As we made a late night run to Wendy's at around 1:45am we placed an order that came up to $57.00 we new the food would take some tone do we did t trip. During the order the Drive thru man forgot to make the Combos a large. He wasn't able to fix it after he checked us out, so he said we would have to deal with the Manager. When she came up she said "y'all didn't pay for a large" then she closed the window. The other Drive thru guy pushed the food at us and slammed the window after scratching his head. This place is dirty the food was sloppy and they could've done anything back there. The manger was rude and didn't care. I wish we would've spent our money elsewhere. read more

Wendy's - Poorly made JR Bacon sandwich - Fast Food Near Me - Charlotte, North Carolina

I get to the intercom at 5pm, no one says anything. I pull to the window everybody including what seemed to be a manager looking confused. I have to beep the horn for them to addresses me and her excuse is no one has a headset on. Manager with a nose ring, says I'm trying to get them together so I can go out the door. I just drove off read more

worst food service ever girl at the front register has attitude because she's 30 working at wendy's. when someone came in polite and asked about the wait she said "well its gon be dat" and carried on to take her time the food was cold and undercooked i wish i could get a refund this is the worst experience ever from a fast food chain!!!! read more

It's a hit or miss ever time I come here. The drive thru is more like a sit thru and buy the time I get my food, it's cold. They need more employees read more

EVERYTHING I mean everything was fresh an I didn't wait long hold up an the cashier greeted .. thanks for making my food good !!!!

awful customer service, poor quality of food, and pretty sure they have a singular person working night shifts. Just sad.

I truly need for the general manager or the owner of this Wendy's to reassess, reevaluate and execute some massive changes because this Wendy's is the absolute worst. They really should put a sign that says, "We don't care, so don't ask us to." At least then, passerby's are forewarned. read more

The rude, lazy, slow gentleman working the drive thru window at 1am on 1/28 needs to be written up and told to come back to work with a better attitude. read more

terrible service and cold food. Not worth a visit. They could care less about customer satisfaction and serving anything of quality.

One of the worst locations I have ever been to. No where near what you consider fast food based on how long it takes you to get your food. They are always out of something and there soda machine needs to be updated. And 99% of the time your order is either cold or incorrect. read more

You'd think since the COVID-19 pandemic Wendy's would up their game. Not this location! I went here early to get some food in the drive thru. It took forever to make. Not because of how many people were in the line. But by the time I got to the window. The staff was just being lazy at the window. Several of them were not wearing a mask and one of them was literally at the window drinking soda. The SAME window where they serve food!! Not only that, I don't think these people even know how to keep their hands clean. They obviously don't know how to work at a Fast Food place. I'm going to avoid this Wendy's from now on. If I have to go to a Wendy's. I'd rather drive 10 miles farther away and waste more gas than go to a drive thru with lazy staff and no regard for personal hygiene! read more

This is the worst wendy's I've ever been to. The food is always cold and the nuggets are hard and rubbery. The breakfast is cold also. The need to do better specially since this area is a nice area. TAKE MY ADVICE GO TO ANOTHER WENDY'S OR DRIVE 1 MIKE DOWN THE ROAD AND GO TO CHICK FIL A read more

The staff sitting inside with no shirt on ignoring the drive thru. The line was wrapped around the building. So unprofessional!!!! If you don't want to work then why get a job in fast food!!! read more

Wendy's - All the staff sitting down while the line for the drive thru was wrapped around the building - Fast Food Near Me - Charlotte, North Carolina

Literally the worst experience I've ever had a fast food place in general. I work at Chick-fil-A, and we are built upon some pretty high standards so I understand not all restaurants are managed this way, but this Wendy's management is just careless and the attitudes are disgusting . From the order to the receiving of the food, was just disrespectful. While we were ordering the girl had an attitude from the beginning she constantly interrupted us with a rude tone followed by huffs and puffs. Then we get to the window no greeting, no hello how are you, snatches my card and slams the window shut. Comes back hands me back the card slams the window once again. She comes back about 5 minutes later hands us the food, drops the food then yells and slams the window shut AGAIN like it was our fault? She doesn't even come back. The least you could do is apologize and offer a replacement for the food you dropped?? We were nice to her the whole time even though I really wanted to hit this girl. We decided to just leave because my boyfriend was really upset about this and he didn't want to say anything rude to her. Then as we are leaving we check the food. Half the fries are on the ground back at the restraint where she dropped it, and the meal is completely wrong. And COLD. Just absolutely disappointing and doesn't help with the world we live in today. I have never left a bad review on a restaurant before especially from working in one myself, but this is just horrendous. And I can't stand to think that this type of behavior is prohibited. read more

If I could leave no stars I would. This happened a few years ago when I was working here in high school but if I can save someone I'd like to do so. If you are a young female especially African American female please look else where for a job. I was involved in a physic incident with a male worker and the management did nothing and there were no cameras actively working. Thank god I had a few good wholesome coworkers there to speak on my behalf. Turns out after going to court the male coworker had criminal background etc and was still hired smh. Hope this saves someone trauma and a bad working experience. read more

This is one of THE WORST Wendy's I've ever encountered. And sadly IT'S the one closest to my house. The majority of the employees here (not all, but 8/10 & primarily those that work the night shift) are UNBELIEVABLY INCOMPETENT. I realize it's a fast food job, but to not give one single S**T about your job. UNACCEPTABLE. Inconsistency is a major pet peeve of mine and you never know what you'll get here. My stories of horrible service, don't-give-a-d*** attitudes, and incomplete / incorrect orders could fill 5 pages of this site so I won't torture you with that (you're welcome)! :) Sadly we both crave Wendy's spicy chicken sandwich & find ourselves behind the wheel of the car. Often times we will end up driving nearly four miles to the Northlake location b/c THEY seem to have their stuff together & are reliable. We should not have to drive four miles just to ensure we'll receive decent service & correct orders when there is a location less than ONE mile away. Ugh. If you can, save yourself the frustration, and bypass this location altogether. Choose another option in the area. Heck, choose Jason's Deli. It's just a few feet away & to be honest, you won't spend THAT much more, and it's healthier! read more

We're one of those families trying to cut wayyyyyyyyy back on fast food. But my daughter loves Wendy's. And *sigh* I'm a fan too. Neither of us eats beef but Wendy's chicken offerings aren't bad. I usually get a grilled chicken something or other. Either the sandwich or one of the smaller wraps. Rarely, I'll get the chicken nuggets. My daughter loves the spicy nuggets. An aside: Not specific to this location but just a comment on the nuggets in general: the spicy nuggets aren't as plump as the regular nuggets. Blehhh. This location has been clean every time we've visited, which is maybe once a month as we shop the merchants in this area often. The counter people are usually friendly, especially so on our visit last night. read more

I went to this Wendy's when I was a child 20 years ago; back when there was almost nothing on Harris Blvd. It was clean and we never had any problems with the service or product. Today however... the saying "things get better with age" seems to have skipped right over this Wendy's and it's step-brother "customer service is a foreign language" seems to have taken over. The people behind the counter seem to have no concept of professional behavior let alone common courtesies. I understand being paid minimum wage only gets you so much but even minimum wage should be enough to buy the customers an experience that does not include listening to the the drive thru window operator and the guy making fries and their vulgar and expletive filled conversation. Bottom Line: There is a Wendy's a couple miles down the road at Northlake Mall that is newer, cleaner, and faster. It is not the best fast-food place by any stretch of the imagination but it is certainly better. read more