Ordered a mobile order at 627pm, but didn't receive my order till 6:53pm . Place a mobile order for dine-in, and they packed my food - spicy nuggets were cold The lobby got packed at 630 - witnessed 5 orders get done and taken care of before they attempted to do the mobile order that was already paid on the loving wendys app.0qbefore I did - they all ordered at the register This location does not have the kiosk yet so you have to use your phone to get the deals Typically you expect cold food walking from the establishment to your truck with the weather we have now On the mobile order after yes - I did hit the option ( I'm here) Prefilled all my sodas although the mobile order was for didine-in soda choice (freestyle) Piece Nugget Junior Cheeseburger - I can't give a real rating because never saw a franchise hit rock bottom like this . Hope they get better Chester New York everything closed early so it's not that long of a day. Management rude - Restaurant clean - No kiosk to mobile order -at leastt they trying to keep cashiers busy Tap pay available Much as I love to travel to eat I wish I can't give more than a 2 star rating. All the stores goes to how the lobby appearance look. Nothing else can attempt to bring up the star. read more

Bacon burgers have half strips of bacon, drenched in mayo and ketchup, wrapped in a ball. The worst quality. I complained and was handed back the same slop. Rude manager. read more

was in town for some errands and decided to grab some Wendy's, got home to eat and they forgot my burger! Come on!!!

Be very weary of deceptive pricing here. Went to drive through to get a breakfast combo. They asked what size to which I said whatever is included on base price. He then charges for a medium and tells me the small is only for seniors. Nowhere does it say that statement. I told the manager that's very deceiving practice as they automatically do an up charge unless telling them small size. Come on folks. We could do better here. I can afford the differences for me it's the principle and extra profit they make doing this without disclosing. He honored the price that is in the drive through menu. Since the price is for a small, don't offer just medium or large without disclosing small is published price. It's probably the small print read more

So idk what type of people you guys are hiring but your morning and night managers need to go, or some training. The night manager seems to tell everyone to go to the handicapped spot to wait for their food, pretty much telling me the service is slow. And last time I saw him he was bad-mouthing about a customer in Spanish to another girl. Now, as a latino I'm all for speaking in Spanish during work but careful now. Your customers know Spanish. And lastly your morning manager. Was there today around 7am and I ordered a 1 meal and a 4 sandwich. Turns out whoever did the sandwiches made them both the same. Come on, pay attention. It ain't that hard. read more

Wendy's - a half eaten sandwich in a wrapper - Burgers Near Me - Chester, New York

Worst Wendy's I've been to. I love Wendy's, I'll never go to this one again. Orders are always wrong. Staff seems to be on drugs. Got food poisoning from a salad. Never again. read more

This place seems to make its own rules. Refused to sell combos with small drink or small fries. Had the nerve to cop an attitude falsely claiming it's been that way for a year. Added to everything would have to be sold individually to get the small size.?!?! Huh!? read more

I have been to a lot of Wendy's and it's been very hard to find a Wendy's with good customer service and let me tell you something the Wendy's in Chester on October 20 had nothing but that.I ordered bacon cheese fries, chicken nuggets and a drink when I got my order, I had just gotten my food and I completely forgot that I ordered a drink and pulled off and at this time a young man named Zach was working who actually ran out the store with my drink to stop me to make sure that I got my drink with my order which I appreciate 1000%. He is a dedicated, hard-working young man who deserves a raise Zack I wanna say thank you so much for bringing me my drink as I completely forgot which was totally my fault and he did not have to do that yet. He did. He is also the same young man who gave me my food as soon as I pulled up to the window, which was one of the fastest services I've ever had! read more

"Holy Where's The Beef Batman!" Honestly, I'm not sure why all the hate for this location because my experience was a fairly "Wendy's" experience. After reading Yelp reviews and with the Halloween season upon us, I dared to venture into this location to "dine-in". Yes folks I opted to dine in at this god awful location (based on reviews) but to my surprise it was a fairly pleasant experience. If you've been to one Wendy's you've essentially been to them all so what makes one better than another? Cleanliness and customer service! Customer service at this location was great. The staff was very friendly and seemed to be having fun behind the counter actually enjoying their jobs. My order was correct and food was fairly warm to almost hot but nothing that I'd complain about. Soda machine is the newer high tech touch screen machines but it was a little finicky to touch but I managed to get soda out. Cleanliness of the place was below average. The nice plush seating they did have had some fries from a previous customer in the crevices of the seat so I didn't even want to sit there but otherwise the place wasn't in complete disarray. Overall a fairly average Wendy's location, nothing spectacular but I wouldn't say this is the worst I've been to. read more

This chicken sandwich had no chicken, how could this be possible? The lady was extremely rude and hung up on me read more

Wendy's - No chicken on chicken sandwich - Burgers Near Me - Chester, New York

We've visited the drive-thru here twice in the past month. I'm an unapologetic Wendy's loyalist, but I've also been to enough restaurants to have a fair sense of which would end up on Dave's nice and naughty lists. This location hits the mark, and the star rating reflects my review of this Wendy's as a Wendy's. The staff was notably friendly and competent on both visits. Orders were accurate both times, and they even handled our mobile app order efficiently on our second visit (yes, we go to Wendy's frequently enough to have the app). French fries are sort of my control metric in evaluating Wendy's, and on both visits they were fresh, hot, and well seasoned. In other news: chicken patties and burgers both tasty; things that were supposed to be crispy were crispy; and things that were supposed to be melted were melted. read more

asked to look at the menu for a moment and got asked 3 times if i was ready after saying no the first two and then got told their time is gonna go up. The time is not my problem i wasn't taking an absurd amount of time. I don't go often and don't know the menu. gave us one bag without the rest and when we told them what we didn't receive we got an attitude and said they're still coming although he told us to have a good day as if we got everything. Never coming here again read more

They are ridiculous! Wait 25 mins just on a line. It does not matter what time a day it is. They are slow. From 9:30 pm to 10:15 pm received my food. read more

This is the worst Wendy's location every the manger was so nasty to me and my boyfriend we went to use the bathroom before ordering my food then the manger walked by us and told us that the baths are for paying customer's only and kept walking did not even give me that chance to order food will never eat at this Wendy's again worst management team ever. read more

The attitude, lack of food (often out of baked potatoes) 20 freakin minutes to even get to the ordering speaker...so much for "fast" food. Got home, tore up their coupon flyer. It's not the employees, it's the managers, no doubt about it. read more

Stopped in here as I was in the area for work. It must have just started to get busy because the line was long, but nobody was inside eating. You know what to expect when it comes to the food at Wendy's, it's just a matter of whether or not the staff will fulfill the order correctly. This location seems to be on the smaller side. It's obviously one of the newer or recently renovated Wendy's as the interior is new. I wish my local Wendy's was this nice! However, only one Coca-Cola freestyle machine and a huge line of customers waiting to get a drink. Quick service, got my order correct and a clean eating area is good for me. Free WiFi helps too! read more

If it was possible to give no stars I would. I stopped here during my road trip for a quick bite to eat with my family. Im glad I have a habit of checking my food bags. The order was missing 3 items, they gave us 1 wrong item and the drinks weren't given to us. When I asked where my drinks were the manager just yelled to the server to hurry up. He then answered I'll get there when when I get there. Then I was given no napkins and the cashier rolled her eyes at me. I was there for like a good 15mins arguing about the order being wrong. read more

This has to be the worst Wendy's in America. The service for the drive through is non existent. There is always a line because of the incompetence of the staff. Check your order, it is probably wrong. read more

The wait at the drive through was ridiculous .. the place was empty and only 3 cars in line .. and the attitude of this girl as she sachet'd over with the order was blatantly "I hate my job"!! I don't know where the managers are but they need to clean house and get some people who want a job and appreciate customers! Horrible experience! read more

Listen, I prefer Wendy's burgers over most other fast food burgers in my area, Always come back for the baconator. the only thing I hate in these fast food restaurants nowadays is the fucking Coke freestyle machine. Almost always it is out of everything leaving you with Dasani sparkling water and just plain tapwater as your only options left. When people say modern equals cool that's not always the case I'd rather have the classic soda fountain machine where the drinks are side-by-side. A positive note at least it has the self-serve ketchup dispenser that is becoming a past fad in most fast food restaurants. Nobody wants ketchup packets when they're dining in. read more

Worst Wendy's experience in over 30 years. Staff is confused, soda machine is wonky. Order incorrect all the way.

Sat in line for drive thru for 15 minutes and ALL 5 orders were wrong. The southwest avocado salad didn't even have avocado or dressing on it. read more

Keep driving and dont look back. The staff is extremely rude, disrespectful and just completely unprofessional. When we got home the food was tampered with. Hair in the salad, old fries, and just unacceptable. The manager did nothing while staff was rude and playing around. Not worth your energy or gas for that matter. read more

The line is always long, and when you get to the monitor to order you have to wait an additional 5-10 mins just to be acknowledged. The order is always wrong, not sure if it's their speaker or they just aren't paying attention. When you bring to their attention your order is wrong they are not apologetic in fact they act as if you are inconveniencing THEM. The fries are horrible, they are supposed to be "crispy" but instead they are soggy and cold. I will no longer go to this Wendy's, I'll drive the extra miles to the next one where they treat you good and you get fresh hot food! read more

Amazing. All the bad reviews are wrong it was short and nice. We had a good time. Thanks. And the food is scrumptious!

The absolute worst service ever! Went there last night, all I wanted was a baked potato and I knew it wasn't going to be good when they were like I'm not sure if we have any and then told me there was one left. After waiting at least 10 minutes they served me the smallest hardest rock of a brown potato and when I went back to the counter to tell them it was inedible- she looked at me and said we can't take that back because of Covid, I was like well can I get a refund or something else in exchange and she just looked at me and told me I can throw it in the garbage over there. Meanwhile the manager was behind her watching the whole thing and doing nothing. I took my potato put it on the table grabbed my camera and came to take a picture and only then did they say oh can I get you something else I said no thank you! People were standing around waiting forever for their food -they seemed understaffed and overwhelmed. read more

Wendy's - Cheese Baked Potato - Burgers Near Me - Chester, New York

This Wendys is beyond horrible!!!! I waited 25 minutes for a cheeseburger and a baked potato at the drive up window. I was second on line and it took me 12 minutes to get to the order box. Then I waited another 10 minutes for someone to take my order. I finally go to the pick up window and sat there for another 20 minutes waiting for my order. When the window was finally opened I asked what is taking so long the employee said your baked potato!!! I then told her i wanted a refund and she refused to give me one. She asked me to move to the side and I refused. I told her I was staying at the window until I get my food. AVOID. The manager there should be fired!!!!!! read more

Its not a Wendy's I ever want to go back to. The food is bad and the bathrooms are horrific. But overall not a Wendy's you want to visit. I dont like burger king but I rather be there read more

The best Wendy's in the goddamn fucking world. My penis was hard the second I had pulled up to that drive through and my mouth, much like the girls panties I was with, was wet and ready to be filled. As I explained my order the staff was beyond curtious and listened to every detail I had offered. They used their expert knowledge of the menu to help and direct me to find the meal that was right for me. I had settled on the Dave's single as my final decision that Brandon, the nicest man and probably one of the best sales people I have ever seen in the game. The burger was cooked perfectly and I have 0 complaints about this Wendy's. Brandon needs a fucking raise and a wet penis after his performance tonight at the Chester NY Wendy's. PS whoever the fuck said their late night food was bad, go eat a frank. read more

The best spicy chicken sandwich I have ever had from a Wendy's! Absolute perfection! The fries were delicious as well! Crispy golden and not greasy. Really good food read more

i don't usually post bad reviews for fast food chains, but this one deserves it. the blonde kid working the window laughed in my face when i asked him if he could put ice in my fountain drink, didn't think that was an uncommon preference but okay, he then proceeded to say that their chain doesn't serve ice. and poured a lemonade with ice for the next customer and waved goodbye through the window when i left. honestly so rude and the food was freezing. read more

It's pretty plain and simple here. It's Wendy's. The food it "fresh" and the prices are low. I keep it easy and get a junior cheeseburger (deluxe?) with a fries and a frosty. Toss the kid a four piece nugget and it's a snack and we're on our way. Better than that other guy with the red hair and clown makeup. read more

They are the nicest and most accommodating fast food place around the apple salad warm chicken no preservatives absolutely delicious

Average Wendy's all around. Slow service and a confused staff when I was there. Order before me was all wrong and everyone had to wait for them to take 5 mins to correct it. read more

Absolutely Disgusting! NO HVAC since mid May 2017 or earlier. Today, 91 outside, easily 91 or even 95 inside! Workers look ill. This is absurd. Sweating into food is adulteration. They need to close down and fix this VERY SERIOUS PROBLEM! read more

Just finished my lunch ...it was really bad- burger was bad - fries were old - they made a mistake with my order....not going back ....they use to be the best read more

This place is a joke. Went to drive thru and explained 3 times what I wanted and they still got it wrong. When I called and spoke to the manager I suggested that the employee working the drive thru window should get her hearing checked and the manager yelled back at me that I should not disrespect her employees! Really....I asked for one item with three condiments and they got it wrong never mind that it also took 10 minutes to get it and there was no one else in the drive thru lane - and this was at 1 pm. That should have been a sign to me to stay away. Never will go back there. The manager needs to also understand that while it is commendable to stick up for your employees you should also acknowledge the customers complaint and fix it instead of just trying to protect your friends! read more

Here in Chester, N.Y. Wendys use to have great Salads that I buy almost Daily. Yet, Since June of this Year I have seen the quality go down hill on them and other Chicken Sandwiches. They are thrown together in a hurry, and it shows. Also I called and complained 4 times in 3 months do to staff that doesn't show up, causing 1 or 2 people to run everything. Because of this I have to repeat my order 3 to 4 times every night at the window, either explaining that I want Homestyle chicken on my Salad not grilled, where the New Helpers don't understand what this means. Again tonight I Asked for 2 fully loaded baked potatoes and again, they have none left? asked for Chilli 2 weeks ago, again they have none left? I am Constantly repeating my order at the window, b/c they are short staffed, talking to someone else at the same time, or not listening, or asking you to wait, when there are no cars ahead or behind you. Unacceptable Service-especially when they don't have that many items that they offer in the first place, and it shoud be fairly easy to remember them. Me an my Husband have gotten the wrong orders 5 times this Summer in our bags, had to go back to get the rt thing. With Taco Bell opening up in a few weeks across the street from them, I told the Manager tonight, that they are going to loose even more business, if they don't get more help, and should not run out of simple basic items like potatoes, chilli, etc. They have to keep up with stocking their items, and should properly training their Staff. He agreed, and was understanding, and again said 2 people called out tonight, and they were short on Staff again. Said He wasnt aware of items out of stock till He arrived on the Job tonight,! ?? read more

Typcial Wendy's. Usually you will get hot food but every once in a while they will be out of potatoes or serve cold food. It beats the competition though. read more