The order was wrong, I ordered a frosty with my mom and my mothers friend. The servers were rude and insulted my mother to her face and called her annoying, and they were lackadaiscal and petulant. Overall do not recommend, go waste money elsewhere read more

Screw this Wendy's never again will I be ordering from this establishment. They did not make my food the way I asked. The girl that took my order was continuously talking to her bf on the phone over the drive thru speaker while taking orders read more

Wendy's - Unfortunately if these kids stop talking on their phones they could actually do good at the one thing they get paid to do - Burgers Near Me - Columbia, South Carolina

Fast food should be fast. It should be consistent. It should be made properly. And it should be served hot. Today's experience at this Wendy's was fast but the sandwich was not right and the nuggets were not hot. My usual order done on the Wendy's app - double stack with six piece spicy nuggets - and it didn't take very long which was nice. Unwrapping it and eating on the highway, there was too much mustard and no pickle. How do you forget the pickle slices? And the nuggets were spicy but were barely warm. My experience with Wendy's during the Great Resignation has been more miss than hit. I'm losing confidence in my favorite fast food chain. [Review 16855 overall - 886 in South Carolina - 368 of 2022.] read more

Wendy's - Wendy's, Columbia SC - Burgers Near Me - Columbia, South Carolina

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Great experience got food in timely manner. and the customer service was great. Was delicious meal while on the road I need that please come back. also, as I enter the restaurant, the inside was very clean and well taken care of. read more

They got me and my son's order entirely wrong, the floor is greasy, and the inside is boring and dull. Never coming back again

This morning, I went to Wendy's to get my food, specifically a 2 for 6 as offered in the app. The lady who took my order was rude like she didn't wanna be there (if you don't then go home), she didn't give me what I asked for.. whenever I got to the 2nd window to get my food, the nasty attitude lil girl gave me my food and didn't even look my way. Rude customer service is one thing but just being a dick in general is another. I looped back around to talk to the first lady at the window and all she did was laugh? Do I look like a joke? it had to be something else funny but yeah go here if you wanna get p***sed off. I'd be wrong if I go back and deck her, then laugh. i'm not the violent type but don't sit there and play in my face. read more

paid for two double stack received one patty...was asked to pull up, thinking I'm about to get hot food...wrong freezing fries and nuggets and only one patty! Wendy's must do better. read more

Wendy's - Burgers Near Me - Columbia, South Carolina

My wife ordered our meal thru the app on the way there. When we got to the window they made us come inside. When we got inside they didn't even have the order so I had to wait even longer. The food was decent but the service was below avg. We gave them another chance about 2 days later and they dropped the ball again. They are current on our avoid list until further notice. read more

This morning, l ordered a bacon, egg, and cheese muffin for breakfast, but it was severely overcooked, leaving the muffin crunchy. When I politely requested a remake, the girl at the window responded with an attitude. shortly after, I was asked to pull up, and when they finally brought out my sandwich, it was a frozen muffin straight from the fridge, with the bacon, egg, and cheese hastily thrown in between. The staff was obviously being spiteful, I had no choice but to throw the sandwich away. This establishment needs to reconsider its staff before the poor service drives customers away and jeopardizes the business at that location. read more

Service is horrible. I waited 30 minutes in line -- no addressing me or even telling me to hold on. Was only 2 cars in front of me and even when they left, I still was not addressed. I had to ask for them to tell me if they were open before being told "hold on". 8 cars ended up behind me. Only after I heard who I believe is the manager coming up from her car (I guess on break) yelling about the line, did they then tell me to "go head" (with my order). Pulled up and my order was wrong... I seriously got a 4 for 4. You can't even change the order up. A bunch of teenagers all crowded at the front. Cashier at window was sitting on the ledge with his back turned to the window. Did not greet me or say thank you, have a good night, nothing. Would have left if my hotel wasn't right there. Food was Luke warm and didn't taste good. Not worth the money, wait, or calories. read more

Have been sitting at the drive thru for FIFTEEN MINUTES waiting for someone to take my order!! The line of cars behind me is getting impatient! Food? What food? I haven't even ordered yet! Do people know what it means to work anymore? If you've ever seen the Madea movie where takes her car and crashes it into the drive-thru because the window attendant is talking on the phone and not doing her job, this is pretty much spot on here. read more

the worst wendy's in columbia. the line is wrapped around the building they don't hire people. took my son to a interview they said he got the job, after no call I took him there the store manager (female) said 2nd interview is needed only for her not to show up. they have people willing to work but they not showing up themselves. went thru drive thru later that day they made me pull up only to give me the wrong order. they said they needed help. read more

I'm not one to usually count my nuggets but i guess I need to. I ordered the 4 for 4 for something quick while I was running around. When I got home I noticed I didn't quite have 4 nuggets. read more

Wendy's - 3 out of 3 nuggets for my Order - Burgers Near Me - Columbia, South Carolina

I decided to go to Wendy's and I was trying to order a burger with no Bacon. The young lady didn't understand what I was asking and she received the cook or whatever who told me he thought I was rude?? Go figure I said excuse me? I don't like the way you sounded. I told him that I wasn't being rude. Are you upset that I use proper English ? I said you don't know where I'm from and I wasn't rude. Then decided not to serve me. I drove off. I then called back to find out who the manager was and of course the hung up each time I called. I did call him an asshole. The idiot got upset because he didn't like my voice I guess.. Never again will I patronize this Wendy's, taking this complaint further to vet a burger without bacon. read more

Why??!!I expected to get hot fresh food and received nothing but the opposite.. AND WHY is a piece of the burger missing?? To top it off, the one thing that I was served that was hot, was the attitude of the drive thru lady.. Seemed like she was working but didn't want to be bothered... And to be honest, if I could have left a half of a star, I would have... So unacceptable!! read more

Wendy's - Not sure.. supposed to be a hot junior bacon cheeseburger - Burgers Near Me - Columbia, South Carolina

Welcome to the Ghetto Wendy's. I would give a minus 5 stars. The store had five employee on site (Not working) but on site. One car in the drive-through. The employee provided no greeting, just looked at me, placed order no thank you after paying, no thank you after getting order. Behind counter was not very clean, the employee were have a great time talking loud about the "bitches". Please Chick-fil-A buy this location and provide great service in the Hood. Sorry I did not read the review from Rossina P. You were 100. I think "daishawn" unserviced me. PLEASE DO NOT GO TO THIS WNEDY's - Make this location provide service for your money. There are other places in the general area use them. This Wendy's should be closed. read more

We just went through the drive thru at 5:22pm on a Tuesday. I was 6th in line. Everyone in front and behind us were told that they are doing a shift change and not taking orders. Why kind of fast food place does this and expects to keep customers? read more

I know this place is not the newest but it is very clean on the inside. We ordered a lot of food so we had to wait and they gave us free frosties as an apology. Very kind and friendly staff! read more

If could I would rate zero this a a sorry ass excuse for a Wendy's this place sucks food was cold took forever to place my order at drive through took forever to get my food this place needs to be shut down. read more

Service here is extremely slow. Regret coming here st the drive thru. This would be the last place I would go to for fast food place. Just to place an order for an Asiago burger took 15min. We wanted two and I was told well if you add another one will take an additional 15 minutes. Horrible. read more

Wendy's - a view of a gas station at night - Burgers Near Me - Columbia, South Carolina

Sat in the drivethru for 30 mins to get cold food. Place is fully staffed but running slow enough to justify one employee for the whole store. This Wendy's is a joke read more

Would give 0 stars if I could. Saw the line, it was long. Thought oh well I'll just wait no big deal. Wait for 30 minutes to finally get to the window to realize they are only taking one car through the line at a time and I waited until the guy in front of me paid and received his food. I assumed it was my turn. No. I wait another 2-3 minutes for someone to speak. Finally takes my order then proceeds to call me sir even after I corrected her twice. Then tells me they are out of bacon and cheese something that goes on almost every single item on the menu. So I leave the drive thru and go to the Wendy's down the road and they are polite and take my order promptly with no problems. Never go to this Wendy's. They suck. read more

My school came after a field trip to this location. They did a great job getting our orders out quickly. The restaurant was clean and the staff was friendly. My food was hot and delicious. I recommend this location to all those needing a quick bite. read more

The poor guy working here seemed like he was all alone and trying to do 30 jobs at the same time so I felt bad for him. They were out of potatoes (understandable), cherry syrup, and somehow ketchup? Pretty insane for a fast food place on a thurs night. Took my food home and my spicy chicken was rock hard and overdone and my fries were barely cooked. I had been on the road for 9 hours that day so I would have eaten anything but it definitely wasn't pleasant. read more

cashier was named daishawn. horrible service & attitude. literally almost threw the spoon at me when i asked for one.. which was not included in my chili. please save your money and go find another wendy's!!!!!!! daishawn was a terrible experience!!!!!!!!! read more

This is the nastiest Wendy's I've ever seen. The tables were sticky, carpet was disgusting and service was slow.

this is the worse damn Wendy's in Columbia... I swear.....seem like I been waiting on here for 2 days for my food... complained to the manage, and she lookin crazy..... I will never give them another dime of my money read more

There is nothing like a Wendy's Spicy Chicken sandwich. I'm sometimes willing to overlook lack of service for the sandwich. That is exactly what I had to do on this visit. The drive-thru was 6 cars deep, so I decided to go inside. There was no one inside, but it still took about five minutes to be waited on. The napkins/ketchup area were not well stocked or very clean. I think the restaurant might have been short-handed during this visit, and it showed in the lack of southern hospitality from the staff. My sandwich was spot on, but my fries were cold and flavorless. I'm giving three stars because the sandwich was so good. I'm not giving four because everything else was so ugh. read more

Came through the drive thru around 9:15 and it was a long wait one girl just standing at the drive thru window and it took her so long to take the debit card for us to pay and then I when I got home my junior bacon cheeseburger had no lettuce and it had a big chunk of bacon on it and it was so hard, do better read more

Wendy's - a hamburger and bacon sandwich - Burgers Near Me - Columbia, South Carolina

I like to give places with a low rating a fair shot, but this place really lived up to what they have. The cashier DeAnte, was certainly "happy" to do her job. A little courteously goes a long way, but not once was there a please or thank you. I felt as though I was bothering her. She was wearing a jacket with her hood up and had an ear bud in. The food has was made adequately but, I was legitimately offended by the total lack of respect for the customers, the poor level of maintenance and cleanliness at the restaurant, from the sticky floor and drink area, to the absence of napkins in the appropriate area. Then when you ask for napkins, that's an issue as well. I will try again next year I guess read more

Horrible food and even more horrible customer service! Manager "Shalonda" super rude and incompetent! Manger seemed to be making each sandwich separately while other employees stood around or sat somewhere in a back room, At one time no one was at the front counter at all. When I was finally served the cold, limp fries and cold chicken sandwiches, I asked to see the manager, who basically refused to speak with me, (although she stood less than three feet from me!) Please, take the advice, Do not go to this Wendy's unless you want a frustrating and incompetent experience in your life just for kicks!!! read more

We have been waiting for 20 mins just to order and another 10 mins. to pay and get the food! If we had anything going on we would have left. Go elsewhere and save yourself some time! read more

My third time stopping in the drive thru, they have a speaker from 1972. You can't understand one word coming out of their mouths and they can't understand you. All three times I got the incorrect order because they can't hear anything you're saying (I have perfect English and speak clearly so I'm confident it's not me). I mentioned this at my office and three other people stated the same thing and warned me to NEVER order from them you'll get something completely different. read more

Worst service I've ever had at a wendys. The lady was obviously annoyed by me ordering. She cut me off, told me I was wrong, and then proceeded to tell me how much I owed and to pull to the window just because she wanted to stop talking to me. I left. read more

Rude!! Absolutely rude employees. I asked to add a Diet Coke to my order because the person who took my order in the drive thru cut me off when I was ordering. You would think I asked them for something difficult. Then the person who took my money was rude, and the person who gave me my order never even looked at me. Handed my food out the window without ever saying a word or even giving eye contact. RUDE!! Won't be spending my money there ever again. read more

Staff is completely inept! I waited in the drive-thru for over 20 minutes with one car ahead of me for a kid's meal. Did they say we apologize for the wait? No, that would be too much like customer service. read more

Other than the AC not working very well and it being humid in the place it wasn't bad. The cashiers were friendly and efficient and the food was ok. Because of the AC not working well the floor is slippery which is something they should address before someone is hurt. The tables can use a wiping down the floor a sweep but I've seen a lot worse. I would come back here. read more

I ordered with 1 minute of pulling up paid quickly then sat in the window for 18 minutes. All for 3 frostys. I had already paid so I wasn't going to leave but not once was the window reopens and everyone's backs were to the window. Finally after waiting I got my frostys and asked for a receipt I waiting another 5-6 minutes until finally someone opened the window again but tried to give me someone else's food. I said I was just waiting for a receipt and she started at me and said I don't know where one is. I said if it's not working that's fine she quickly said it's not working and slammed the window shut. Very bad customer service. read more

Normally, I refrain from writing reviews about fast food restaurants because, quite naturally, they are all almost exactly the same: People hating their job, not caring, horrible customer service (with the exception of Chic-fil-a for some reason). But I decided to make a special exception for this particular place. I've had so many bad experiences at this place that I don't even have one particular incident to tell about. It almost never fails..just about everytime I have gone there my order has either been incorrect or just missing something. Now, if it's just one or two incidents I can accept that, but this has happened almost consistantly. The staff is incredibly ghetto for the most part. There was a kid employeed there that would hit on me whenever I'd stop by during my lunch breaks. Well, I was nice to him but I did turn him down and I guess that didn't sit well with him because the next time I went there, he had this attitude like he didn't want to help me. I would say it's him who is constantly screwing up my order but I don't believe he works there anymore. What really motivated me to write this reviews is two seperate incidents: 1) One day I go there, the line is taking forever (one again, no big deal) but when I get to the window, I'm told I have to either come inside or wait until they bring the food out to me. I wasn't too thrilled because it was raining really hard outside at the time but I figured I'd just go inside because I was on the way home from the gym and was going to take a shower anyway, plus I thought it would of been ridiculous to make that poor girl come out in the rain and get soaked while she is working when the only place I was headed was home. The thing that puzzled me however is this: Why on earth did I have to wait or come inside for my order when all I got was a salad???? I thought those things were pre-packaged and for all the rain and thundering outside, I was only waiting for about 4mins, if that, so what was really going on with that? Then to top it all off, when I got home and opened the bag, surprise! It was NOT the one I had asked for. The second and last incident: Ordered the same salad (probably wasn't a smart idea but that's all I wanted), get to the window, girl swipes my card and doesn't give it back for a second just to tell me that now they are saying they don't have that salad. I get my card back and go straight to the other Wendy's down the street then immediately check my account to make sure I wasn't double charged. Bottom line on this is, I really do think this Wendy's location could benefit from hiring an entire new staff. There was a short amount of time when they were offering great service to everyone. They need to get back to that, in the meantime, I'm going to stick to making my own salads at home or going to other locations when I have the time. read more

Even for a fast food this is as bad as it gets. This time it's not about getting my food wrong but rather being shorted time after time after time after time. First time I ordered two ... TWO nuggets meals and both of them were short, One by 3 nuggets and one by 2 nuggets. When I called about it, I didn't even tell them what happened as they already knew I was short as if they were hoping I wouldn't catch it. They offered me a meal but I let it go. Then it happened again and again and again!!! I refused to stop at a window and count nuggets, that's insane!!! Good luck getting your full order there. I would head down one more exit, you'll be glad you did. read more