To say this is the worlds slowest Wendy's might be an understatement. Pros: + Food quality is actually pretty good at this Wendy's. Chicken and burgers are hot and fresh. + The staff can be friendly, apologizing for unusually long waits for a single item. (Like my ultimate chicken grill that turned up 15 minutes after everything else with free frosties) + Tables are clean. Cons: - Service times are atrocious. My average wait time at this Wendy's is approaching 15 minutes from door to food in hand. This can range anywhere from 6 minutes up to 20. It's amazingly bad for fast food. It seems to be the result of being only able to take 1, and occasionally 2 orders at a time. Everything about this Wendy's is actually pretty decent, except that wait time. If they could knock that down, it's easily 3 - 4 stars. read more

Wendy's - a woman ordering food at the counter - Burgers Near Me - Danville, Virginia

If I could rate this place zero stars, then I would. It's called fast food for a reason and there's nothing fast regarding this place. Once you get to the drive-through speaker you sit there for five minutes waiting for somebody to talk to you, and then you have to repeat your order 2 to 3 times for them to actually understand what you're saying, and then you get up to the window and proceed to sit there for 15 minutes while they figure out how to make a burger. Meanwhile, inside the kitchen, the manager and everybody else is running around like a chicken with their head cut off. I feel like nobody knows how to work at a goddamn Wendy's, and it's embarrassing to the brand to be honest. read more

When we pulled up to the window, the woman claimed she "couldn't hear us" even though we were speaking as loud as possible! Then when we got the food, the food was ICE COLD, and the cheese wasn't even the slightest bit melted. I wish i could give a big fat 0, your lucky i can't give 0. read more

DO NOT WASTE YOUR TIME OR MONEY!!! I went through Wendy's drive through last night, around 7pm. Sat at the intercom for 5minutes before saying hello. No one responded. I sat for another 2minutes before saying Helloooo? again, no one responded. I drove to the first window and the employee is sitting on the counter on the work phone having a full conversation. I guess I didn't need the chili beans. read more

yall should genuinely try and get new workers because how are you gonna mess up a fry with cheese on it. you cant even cut bacon either? i mean really . sad thing is yall look over 30 too. yall slow in multiple ways. attempt smiling or something. dishwashing prolly a better job for yall try that because im damn sure customer service is not for you . read more

If I could give 0 stars, I would. staff is EXTREMELY rude. I ordered on the mobile app and got a large chocolate frosty and large fries. I sat in the lobby for 20 minutes and they still didn't bring it out! I walked up to the front and the girl got an attitude when I said I had a mobile order and when I told her what it was, she said they didn't have chocolate frosty's. I told her to cancel my order then because I didn't want the pumpkin spice one. she then gave more attit use and walked away. I then waited for another 10 minutes at the register and someone finally came up to tell me that they have no way of canceling orders and I'd have to bring it up to corporate. For someone who has worked in fast food before, there's ALWAYS a way to cancel an order, they were just being lazy and clearly wanted me to leave. I went to call the corporate number and they only have hours on Mon-Fri. absolutely pissed, sat for 30 minutes to receive a bunch of attitude and no food. Will NEVER eat at Wendy's again. absolutely ruined their food for me. read more

On August 7th at between 1:05 and 1:20 myself and family were refused service inside. There were at least four employees. They moved very slow. The line was to the door. One employee actually swept the same part of the floor for five minutes while staring at the line. Another employee complained about the people in there. I stood, next in line....by the register for 15 mins and no one attempted to take my order. My family and I left. We will never return to this awful Wendy's. read more

It works for my kids (9 and 11). They love the kids meal (hamburger add the bacon) and the small frosty S (now for a limited time hey are only $.50). I love the 1/2 size salad - power Mediterranean- perfect with chicken and chick peas. Nice cashier even complimented me on my stylish look (ripped jeans and a nice tank and funky belt)! So they came thru... read more

Slowest Wendy's I ever been in. Unprofessional service. The employees seem that they don't have a clue.

We decided to take a break from cooking tonight. Good food. Haven't had the baconator in a awhile. Wasn't disappointed. Would definitely go back again. read more

Very slow service. Didn't even eat here because there was only one girl trying to service the drive through and the counter. After waiting a good while and deciding to eat somewhere else there was three employees on break at the same time sitting at a table when we walked out. I feel bad for that one girl trying to do it all on her own. read more

I have eaten here several times and was going to the hotline but never did. This place needs a manager that will get this place on track. The 4 times that I have visited the tables and restrooms have been filthy. The service speed improved this last time but there were at least 6 employees working. The temperature of the burgers are barely warm and the cold bun is disappointing. read more

Visited this location on my lunch break and after waiting for 15 minutes in the drive thru a voice emerged from the speaker asking if I could wait a min. I replied I will go somewhere else this is crazy ppl go to the drive thru that are crunched for time. read more

We stopped at this Wendy's for a quick bite on the way to my sister's house. My mom is gluten intolerant and so in the drive thru I asked if the salad we were ordering was gluten free. The response was "I don't know." I then asked if they had a card or menu that would tell them which items were gluten free and the response was "no". After this rude response we took the risk, ordered an left. To add insult to injury they took my credit card and didn't hand it back so I had to cancel it and order another one. When I called the store to look for my card I informed the manager of my experience and instead of agreeing that the employee could have been more helpful or polite, she defended her. I haven't been to a Wendy's in a while but after this experience I have no intention of going back. The fast food industry is struggling for many reasons so you would think customer service would be a priority. Clearly not at this restaurant. read more

Awesome food and service. The Mgr. Christie B. was a breath of fresh air from a rather rude ex Mgr. she lacked some real ppl. skills. As a result I will definitely return for more great food and service. read more

the food was ok. the service was ok, you never get a receipt. you dont know what you was charged for and if you didnt get what you ordered, you dont know if you paid for it, and was shorted. read more

I live about a mile from the Wendy's on South Boston Road and i have been to this location quite a few times, which has resulted in an unpleasant visit every single time. I have tried to give this branch the benefit of the doubt by continuing to go back, but enough is enough. The employee's absolutely never seem to get my order correct, and i do not order anything complicated; actually its more like "I would like a #2 combo meal with a large fry" and they always mess something up wether it is not giving me the right drink, the right size, or somehow always have the un-canning ability to forget to even give me some of the food items that i have ordered at all. The best part is when i try and politely remind them that i have ordered something, and it is not in the bag, they always have the most unprofessional attitude. They think you cannot hear them through the glass window once they have stepped away. I can clearly hear them complaining about me as a customer to the other employee's. They seem to take after their manager, who i believe her name is Shelley, and is about as unprofessional as they come. I am not the type of person to go on and write a review about a business but it is ridicules that you have to make sure they filled your order correctly, and to be ridiculed publicly because someone cannot seem to do their job correctly. read more