Very slow service. The girl working the window was sweet and I could tell she felt bad. I sat for about 10 min waiting for the food so I decided to go inside. Inside smelled dirty, had sticky counters, etc. I ended up not eating the food because I'm not sure if it's clean where they make food read more

Food was fine but took 35 minutes. Very unorganized and unhelpful staff. Out of ketchup and cup lids.

pathetic sign says 6:30 to 2:00 am sat at the speaker for 5 mins at 7:10am no one came went to the door to go in and place my order locked and a female is in there doing nothing at all knocked on the door nothing. read more

The floor was a slip hazard; I've got the anti slip shoes and still had to walk like I was walking in ice. The food was decent for the price though the fries tasted like they were old. read more

A disaster of an experience. Every countertop is greasy and dirty. Service is extremely slow. It's unfortunate S.C. doesn't require businesses to display their cleanliness rating because this location is definitely not up to basic Wendy's standards. Sanitation at the grill did not look good. For some reason five people were working on two burgers for a long while. Management was in disarray walking around doing nothing obvious other than salting fries even though the grill area was chaos. I chickened out and threw my food away as I walked out. Oh and there was a crack head passed out at the front tables. He got up and had bloodshot eyes when he went to the bathroom. Then he returned to pass out again in the dining area. We were in there 20 minutes but it felt like a lifetime... read more

Went through the drive thru and was rushed through the whole process so when we got to the window we added on a frosty. The young kid in there got it for us and a woman in there screamed at the poor kid telling him we can go back around through the drive thru if we needed something else!! There was no one behind us and if she hadn't of rushed us maybe we wouldn't have forgot. I feel so bad for that young man having to work in that environment. This lady literally did nothing but stand there and yell at him and blink her eyes 700 times. I just wanted to say sorry to that employee I feel like we got him in trouble :( read more

terrible service. never get my order right not very clean. they must send all the worst employees to this one off I95. the other Wendys in town give good service read more

Bathroom has handicap accessible sign - and a large'ish stall and grab bars -- but -- the stall isn't large enough for a power chair and the grab bar is not near the toilet and the main door is waaaaayyyyy too heavy to open. Floor is very sticky and also slippery. Food - meh... read more

Placed an order on the app. Went to the drive thru and thru said at 1030p they weren't taking any orders right now. The place is run down and in a sketchy area and they clearly don't care. read more

This has to be one of if not THE worst Wendy's in the USA. Fortunately, there were only 5 cars in the drive thru when we pulled in. Unfortunately, it still took us over 30 minutes to get our food. When we finally got it, the fries were cold and the burgers weren't much better. They had no tea. They had no Coke. We both had to get Dr. Pepper. There was no need to complain about the food and wait another 30 minutes for a repeat. We just threw the food in the trash, drank the Dr. Pepper, and stopped in NC to eat. I wish I had checked the Yelp reviews BEFORE I stopped here! read more

drive thru lady was rude as hell. dining room was locked at 2pm. a girl just needed to pee and get a meal. only words i could out the lady was no or "yup". asked for extra ranch and got none :) food was hot tho. but had to wait on it. read more

drive thru line was long as hell. the dining room doors were locked at 7:45pm. the young man working the drive thru had NO customer service skills whatsoever. it seemed as if he was inconvenienced by my order (a family size chili, which he said they didn't have the containers for, so i asked if i could just get however much was in a family size chili, but in the large containers, his answer was "idk how much is in it")...it could've been an easy way to fix, but nope. i will not be back to this wendy's again. read more

My husband and I stopped in the Wendy's in Florence, SC near the interstate on our way to North Carolina. We attempted to order from the drive thru and were told there would be a 15 minute wait. We were in a hurry, and they gave us no explanation as to why the wait, and people in line behind us were upset as well. This was my worst experience at a Wendy's ever, and we have stopped at Wendy's all over the USA. The staff were abrupt and appeared to not care if we got served or not and it appeared that looking through the window that they were just walking around, not actually preparing food. Some appeared to be on their phones. We left and the car behind us left as well. This is not the Wendy's I have known, and I wonder what Dave would say to this non service. read more

UNSAFE AND THREATENING!!!! I was behind a man in line waiting for my order (they told me it would be 15 mins.). The man in front of me was also waiting his 15 minutes for his food. The person at the window was screaming at him in his car. Then, the ENTIRE staff got out of the restaurant, surrounded his car, and screamed at him there!!!! I was scared and upset at the whole experience, and I got out of there fast without my food. These workers are unhinged and not concerned at all with cooking food and helping customers. This happened at approximately 5:30pm on 9/30/21. read more

Drive thru service is pathetically slow right now. They are hiring based on signs up in the parking lot and must be short staffed inside. Then fries were lousy and both burgers were made wrong. At least the tea was cold and sweet. read more

Great job staff! They were so friendly and the burgers and fries were hot and delish. The only recommendation I would give is to have someone clean up the trash in the parking lot. Nice to have a decent quick place to stop while traveling. read more

Just awful waiting in the drive through. you keep waiting thinking they will take your order and dont want to leave. we finally did after waiting for 10 minutes - Unbelievable!!! Don't stop here! read more

Today I had the greatest Wendy's fries of my life. Perfectly cooked. Perfectly salted. So fresh. I was in awe. Thank you

20 min for food and they got it wrong, too. Yikes. They also seemed angry and annoyed when we talked to them at the window

Yikes. I'm a firm believer in giving all folks a chance when they are having a hard time, but the poor staff at this location were unable to handle 3 cars in succession. We waited patiently for things to ease up so that our order could be taken. We waited more than15 minutes, and the server want taking care of checking in at all. It felt as though these people had no training whatsoever in order to do this job. I truly felt frustrated, we wasted nearly20 minutes of our journey there in line only to never get the servers attention. Really sorry to add yet another negative post here, I see that this is consistently the guest experience at this location, but I wrote this with high hopes that all the negative attention will encourage chain management to get involved. This place gives the very positive Wendys brand a bad name. read more

Literally let us in at 10:30, probably after they'd closed, and let us order food. Great service and hospitality

I wish I didn't have to give a star just to write a review. This Wendy's is horrible. If you want Wendy's go to the one down the road by food lion. I went through the drive thru and it took me an hour. I had to wait to even order and then to even receive our order. Cars behind mine were even leaving because the wait was beyond ridiculous. They got the whole order wrong. One worker is poorly hiding in the back by the drive through window from the front end playing on her phone and the lady running the drive thru is extremely rude with her tone and facial expressions. I understand if they are short staffed due to the virus but their workers need to get their acts together. This is very sad. read more

The service was incredibly slow because only one register was working, but the workers were extremely courteous and polite. They took time with the order and got everything right. The floors were sticky, but that's better than them being slippery. The bathrooms were clean and had both soap and paper towels. It wasn't the fastest fast food experience, but it was fine for grabbing a quick bite off 95. read more

I really really really wanted this restaurant to be good: we've got so few choices in this immediate area. Unfortunately, it's totally the worst and most inconsistent I've had the misfortune to patronize (3 Strikes and you're out !) Last visit: burger bun was totally cold (as in just came from the refrigerator cold ) Asked for lite ketchup and mustard, so they gave me none ! Previous two attempts were pretty much the same: cold elements, ignored instructions. HOWEVER : everyone I've dealt with here has been really friendly! Giving one star because there's no option for ZERO. Sonic, here I come ! read more

The worst Wendy's experience of my life, dirty, water and ice all over floor, tea dispensers unmarked, staff inattentive to everyone, do not eat here period! read more

After a long, grueling road trip from Washington DC, our group decided to stop for a quick late dinner here at Wendy's. We parked the bus, walked into the restaurant, and were immediately turned away due to "system failure" ie the lazy workers weren't willing to put in the work. Just sad, and disappointing but we went on down the road and found much more quality service at McDonalds :). read more

Terrible service never have anything shown on menu and super loud microphone that gives you headaches. Never coming back

The people were too lazy to cook fries so they told me they were out of large containers!!! Just slack!!

Service was incredibly slow, only had one person on register, always either understaffed or just running their mouths behind the counter. Food came out cold and undercooked. I would not recommend this place unless you want terrible service and food poisoning. read more

Poorest excuse of a hamburger place Ive ever eaten at. Ordered 2 burgers and both were wrong. Not to mention not good. When McDonalds can run circles around you, youre in pretty bad shape. Will not be back. read more

Absolutely horrible. Bathrooms are filthy, sink is broken, trashbin falling apart, and the food is, well, somehow they managed to take a set standard for Wendy's, and make it horrible. I don't know exactly how that was possible, but they found a way. Find a different one if you live in the area. read more

As of August 2014 this restaurant hasn't change a bit from the previous review. The service was slow, even though we were the only ones in line. The bathrooms were filthy, the dining area looked old, a wooden part of the ledge that goes below one of the windows was all sponged out. Overall I wouldn't recommend this place. read more

Shalonda is disrespectful to elderly customers. Talked really fast and had an attitude the entire time completing the order. Fast food workers fail to realize that the customers didn't fill out their applications to work there. They did. If you don't want to work in fast food, get an education. read more

Not a FAST food operation. Delayed 20 minutes while waiting to place order. Will not stop at this location again when I am travelling. Management needs to review staffing for efficiency improvement. I felt bad for the one person (Gwen) up front with no one helping her fill the orders. I don't know how she manages to keep a smile on her face and be pleasant with all of the customers. And for the 5 people on the back they couldn't even get a simple change request correct when another customer requested "no sauce." Poor Gwen even had to follow up with the help in the back to get the correct order and then hand deliver it to the customer in the in room dining. And as she was coming back in, another customer from the drive through window brought in an incorrect order. Please give this woman a raise as she is the only one competent at this restaurant. And the reason this review may be longer than others is that I am still waiting for my very simple, no customisation order. I'm not hitting submit until I can actually confirm my order. And now I just watched Gwen fulfill an order from the drive through window too. Seriously, fire everyone else and let her pick who should work with her. And now finally someone is jumping on the group in the back "come on now, you got people waiting out front". Oh and customer #3 is back with a messed up order. Finally got my order. Don't even care if it's right now. I'm leaving. Peace out. Good luck Gwen! read more

Wendy's - a sandwich in a wrapper - Burgers Near Me - Florence, South Carolina