I went up to order. I order something, and the guy says no to me without an explanation. What is that customer service? read more

This place is such a let down..had to call them while outside the drive thru on open hours because no one couldn't respond. Big waste of time. Terrible customer service to top it off. Definitely avoiding Geneva location. read more

Some worker while making my frosty rubbed his hands in his groin area and it was very unprofessional and it was such a waste of good money DO NOT COME!!! read more

The service was absolutely horrendous. the attitude was unacceptable. My order was simple. Just a drink. Couldn't happen to get that right after a couple tries. read more

It's Wendy's. The food is as Wendy's gets, nothing raw or spoiled. Service is normal nothing great the wait is never long in my experience. The inside is nice. Taken care of and tidied up. Smells like a damn Wendy's read more

If I could give less than one star I would the food was honestly scary to eat first bite had what was all purple chicken and squishy and then mid bite tasted something sour and looked at the chicken and it appears there's mold on the chicken sandwich disgusting and will be calling for a refund read more

Wendy's - What appears to be mold inside the chicken - Burgers Near Me - Geneva, Illinois

If I could get negative stars I would. This is not our first incident with this location. The managers are rude. The staff are not that friendly and the place seems overall dirty. The food is good for the money unless they forget half your order like they do most of the time. This is our 3rd incident and it will not happen anymore as I do not recommend this place what so ever and will not be eating here in the future. I am really disappointed in the service and quality of things its not what it used to be. read more

When I get a brake from work and forget to pack up a lunch drive around the corner and voila Wendy is to the rescue I love Wendy's chili specially when is super hot. Today I had their bake potato with cheese and bacon wow it was very good and it hit the spot. I always loved Wendy's double burgers but now I can not eat bread so I get their salads, chili and baked potato. Real good food yum. Good affordable prices. read more

When I come for breakfast the staff are always welcoming and polite. My orders have been correct, and delicious!

This Wendy's sucks. Every time I've come here I get one of the following: 1)We ran out of X 2)The food is cold 3)Forgot something in my order. Every single time this happens. I've had forgotten food items, they've ran out of soda, ran out of barbecue packets, burger was cold. Who manages this location? What a disaster. Poorly run and poorly managed. Never again will I come back to this location. How it's still in business based on the other reviews is beyond me. read more

This place was the worst place I have ever ate at the food was cold the soda have no flavor and the fries were dry and the service sucked. The girl who took my order got my order wrongs cause she can't speak right read more

Amazed how slow this place is. Standing in line to order for 11 min, you get to notice how bad it is. There were 3 misses on the food in this 11 min. 2 sandwiches made wrong and an order of fries missind. Seemed that the guy taking orders is the same guy to hand out food. And just let's it sit there, no call out. You are just supposed to know. Just bad. read more

Avoid this location like the plague. They somehow manage to mess every single order up. Even if I order from Doordash, they still get it wrong. The food is kind of gross at this location too. They put too much mayo on the sandwiches, that's it's all you can taste. I've had to toss my meal halfway through because it was THAT bad. I'm concerned about the sanitation standards at this location. All in all, stay away and go to the Wendy's on Randall Rd. read more

The lady taking my order was very polite very nice unfortunately she got it wrong on the original order I caught that so she could fix it paid her and moved on to the next window and the only job at this window is to make sure that the order going out is the right order for person at the drive-thru window. Unfortunately she failed at that job. And I'm not driving all the way back. So when you're looking forward to a strawberry lemonade easy ice and you get a Coke it's a little disappointing especially if you don't drink Coke. I'm a little disappointed Wendy's I don't go to fast food very often but when I do it's usually to Wendy's and if you can't get the order right going out the window you're in trouble. read more

This spot is disgusting. I have never had RUDER customer service experiences from fast food in general especially not with management involved. They are highly unprofessional. Every time I come here , I have an issue. They drag and make everything a big deal for an inconvenience on their end !!! Wendy's change management and team. Stop hiring people who are messing people's days up with a nasty ass attitude. I've worked customer service and not ONCE do I mess up a customers day due to personal life issues or reasons. Very annoyed. read more

If you're in a rush like I was, skip the drive thru and just run inside. The service is very very very slow despite there usually not even being a full line. Food is just like you'd expect from your typical Wendy's, so it's nothing special. But honestly, skip the drive thru if you are in a hurry. It almost made me seriously late for my commitment I was driving to nearby. read more

Closed at 8 o clock on a Sunday. Lights were on and there was so indication that they were closed. Waited at drive through speaker for 5 minutes before we were informed they were closed. The worker who informed us that the store was closed was short with us. read more

I have never been to a Wendy's that was this bad. The French fries were cold and had to be reordered. They should never have been given to us to start. The burgers were cold and the cheese was not even melted. There was no juice in the juicy Burger. The manager just sat on her duff on the phone. The ketchup dispensers were either broken or empty. They had just finished mopping the bathroom floors and that was good, however the floors were soaking wet. They could have made them damp or even put up a cautionary sign. The Yelp average rating was only 1.5 and that was too generous. Their corporate office needs to see this place and clean house in more ways than one. read more

Very disappointed with the service. Prior to leaving we asked if they put chili hot sauce in the bag for the chili we ordered. They said yes. When we got home there was no hot sauce and no chili. There was also no butter or sour cream for the baked potato I ordered. We tried to contact the store but there is no working phone number listed for this location. We will NOT be back... read more

This has to be one of the worst managed Wendy's. Despite not being busy, orders took a while to process. Garbage overflowing from containers. No hand soap in the dispenser in the men's room. Despite being privately owned, corporate should revoke their franchise. This location is giving all Wendys a bad rep. read more

So... ordered a grilled chicken sandwich. Think they ran out of lettuce because they deadass put SALAD LETTUCE ON. Tf? Let us know next time read more

Wendy's - Salad lettuce? Ummm - Burgers Near Me - Geneva, Illinois

We will never go back to THIS Wendy's. Against our better judgement of heading another 2 miles further down Roosevelt to the Wendy's off of Joliet St, we stopped here to save time. - Place was literally empty - first sign indicator. (McDonald's across the street at 4:30 pm was fairly happening.) - Prices = OUTRAGEOUS. We couldn't figure out how the menu prices seemed almost double what I remember them at other Wendy's, but then reading some of these reviews it seems this place is "privately owned" and they can set whatever prices they wish.. $2.49 for a SMALL junior bacon cheeseburger. I remember these being about .99 cents to perhaps $1.29 at other Wendy's. They are good, but their value is NOWHERE near $2.49. - Fries - AWFUL. While they were warm, they just had the soggy-ness and taste as if they had been made 3 hours ago and had just been sitting under a lamp - they def were NOT just freshly made. Horrible. - Salads were good. However, one of them - while ordering - we specified to have the dressing put on the side in a cup. The cashier double-checked to confirm we wanted it "on the side" and he said no problem, they'd put it in small cups for us. When we opened up the salad, the dressing was on top of both salads. Not a major issue, but this was pretty much the cherry on the sundae at this point. We will NEVER go back to this Wendy's - this was a joke and we almost feel raped. If you must got to a Wendy's, there is one about 2-3 miles further down Roosevelt Rd (off of Joliet St.), and I believe there is a Wendy's in St. Charles if you continue north down Kirk Rd. and take a left onto North Ave - near the Taco Bell. Or, as some others suggested, head to Frankie's (also nearby the aforementioned Taco Bell on North Ave.) for VERY reasonable prices and a wide selection of food. read more

After seeing the other review about prices I had to go see for myself. They truly are ridiculous. I saw the new Baconator fries advertised for 1.99. This place charges 2.99. The Crispy Dill chicken sandwich is supposed to be 1.49. They charge 1.79. I could cite many more examples. I understand "prices may vary", but there really is nothing special about this location to justify the prices. In fact I find it to be fairly inconvenient to get in and out of their lot based on the location. Definitely avoid this Wendy's especially with McDonald's within a block from it. read more

I don't understand how this place can charge so much for their garbage food. Wendy's is usually pretty decent in terms of fast food, but this place is just blech. It's a shame too since they closed down the st Charles location. We often pass by this Wendy's but refuse to stop. I'd rather drive out of my way to go to the Bartlett Wendys. read more

OMG....,this is the Absolute Worst Wendy's on the planet! Bathroom....Disgusting! Absolutely disgusting. Could not sell me a frosty key Fab because they were out, but would not honor my old one! Not my fault your out! Cashier was completely RUDE! Fries were ice cold!! Never, never Ever go here! I would give it Zero stars if I could! read more

This has to be the slowest Wendy's. I waited 15 - 20 minutes in the drive-thru.

I love this Restuarant great staff awesome management and well kept inside and outside and very clean if there was 100 stars my rating for this Wendy's would be 100. read more

Worst grilled chicken sandwich I have ever had. The texture was like grizzle. It tasted fake. The cashier offered another sandwich so I chose the breaded "homestyle" sandwich. That was no better. No taste and dry. Considering it cost me about $5 for just the sandwich I was expecting quite a bit more. I won't be back! read more

Came here after an afternoon at the splash pad with the kids. It was HOT out and for some reason this particular location didn't have working AC or the AC wasn't on at the right temp. It was warm and very humid and there was no signage posted warning us of this. We were thirsty so decided to stay and ordered a kids meal. The person taking the order wasn't waiting at the register but rather in the back so we waited to have our order taken. Then while taking our order this person wouldn't answer basic questions without running to the back to ask someone. By the time they'd come back we didn't care what the answer was anymore. We said "fountain drink" with the kids meal and then this person asked "which drink?", you're not filling it, we are, does it matter? (We didn't say this but we certainly thought it as now our order was taking forever to be placed). We were annoyed when asking for cups for water because we think this person forgot to hand us the cups. Then we get the food, the chicken nuggets looked awful. Like reheated leftovers...we didn't even care to complain because it's probably just take them 20 minutes take the order and another 20 to cook it plus, in an empty Wendy's with no AC and two hungry kids...yeah, we picked out battle and decided to wave the white flag and bail. Should've gone elsewhere. It's a shame because the inside is new and updates but not the AC or the employees. read more

Wendy's - two pieces of fried food on a napkin - Burgers Near Me - Geneva, Illinois

Worst Wendy's Franchise Ever!!! They have an order screen but never use it and when you get Window 1, if it's in use, they give you attitude when you want to verify your order (this is why you should use the order screen!). When you do get to the second window, if the first window isn't in use, they are too much in a rush to review your order and give you attitude. When that that BS is done, when you get your food you find that the chicken nuggets are so over cooked they are hard, the oils should have been changed last week, the meat is dried out, the fries are also dried out, cold and have way too much salt in them. The burger patties are burnt, the chili taste like soap and the list goes on. We move into the area in the last 5 years and this is by far the worst Wendy's we have ever been to. read more

Ridiculously high prices at this Wendy's. A double with cheese value meal costs $1.50 more than any other Chicagoland Wendy's.

The prices at this location are outrageous! Every item on their menu is double the price of other Wendy's and to make things worse, they close around 10pm. Not "midnight or later" like most Wendy's. I'd rather drive all the way across town to another Wendy's or just go to McDonald's across the street for 6 dollars less than eat the Wendy's on Kirk road in Geneva, IL. read more

Dirty -cobwebs on Windows by the booths Cashier cannot count change Crispy chicken sandwich has no crisp - soggy Fries were cold Soda mix was off And it is privately owned so the prices were much higher Not a good experience read more

Horrible experience. Ordered a frosty and they gave me something that resembled melted chocolate milk instead. Not even edible!

$2.49 for a Jr. Bacon Cheeseburger?? what happened to the .99 value menu that it used to be on? when I questioned the manager on duty they said prices are set by the franchiser.......I know of several other fast food franchsers that maintain corporate pricing (ie; McDonalds, Burger King....etc).........why do Wendy's franchisers get to set their own prices? this Wendy's should go out of business....it's always slow and with good reason, nobody wants to shell out DOUBLE the money for food that SHOULD BE cheap.........don't buy the $6 Baconator, it's cheaper to go down the road and buy a REAL bacon cheeseburger from Portillos, DiGeos or Franky's read more

Prices are insane here! Get ready to pay around 10 or 13 bucks or more for a value meal. It's a joke. No wonder no one goes here!

Prices are outrageous! Quality of food is sub poor, wouldn't feed that stuff to my dog! Will not be going there again!

Total crap!! Messed up my order twice and the girl behind the counter acted like she didn't even want to be there. Never going back!