The Wendy's app had a $1 Dave's Single Deal today with a purchase of food and drink. So!! I basically paid only $10 today for a biggie deal and a burger. I got a chocolate frosty, 4 spicy nuggs, 2 burgers (the buns were so bouncy and delicious), and fries. What a meal for $10. read more

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The customer service could use a lot of improvement. We went through the drive thru and placed our order fine. When we got to the window and I asked the to scan my rewards code- it seemed as if it were a big inconvenience. The employee let out an irritated sigh. My to total ended in an amount with $0.09. I paid with a bill and $0.10. I didn't get a penny back. I understand the U.S. is no longer producing pennies, but why don't they adjust the prices rather than short change me? Or they could have at least stated something. They did not even provide a receipt. read more

I normally hate writing bad reviews, tonight it happened around9:30pm when we got their. We went in put our order in on the computer board in there. And wasn't cooperating with us. Sometimes it wouldn't register in the system n end with double our order. We told the cashier n she was in a good mood. We told her to cancle 1 n she said we order twice. We reminded her again something was was wrong with the order board. Still she never apologized for what happened n looked grumpy. Our food , burgers was kind of cold n missed order our fries. Now before us was a young couple who had the same problem with their order, wasn't registering in the computer system. They were before us. So when the young girl asked the cashier what was going on, the case said bluntly to try again. Again wasn't going. The young girl question the cashier again ,the cashier was getting upset and raised her voice in a rude way. They young couple felt uncomfortable, you can tell by their expressions n looks. The manager wasn't nice either to help. The cashier was very rude to them n the young couple walked out with no order. We order after them but the cashier never raised her voice at us when we question her about our order. The cashier was wrong how she handle this. She could have worked with them n be way being more nice. She needs to learn customer service n have a better attitude. Grumpy service doesn't work at all no matter where you work. A customer is never wrong even if they are, you learn to work with them and correct the problems or issues in a good way so they come back again. Think about it, thats customer service. read more

2 stars is for the Drive thru. Generally they focus on doing their drive- thru service adequately with decent Wendy's quality. On the other hand they totally neglect the inside service with either a newbie or just blatantly ignore customers in the store. The one person assigned to help the in store customers gets no backup even when they're taking orders at the register. I can stand there for 5+ minutes and nobody will take a glance at the in store tickets on the counter. Go to the other Kapolei Wendy's if you want to eat inside the Wendy's. read more

So I thought I was the only person that felt this Wendy's has gone downhill. After reading other reviews I am not the only person. Yesterday I decided to go to Wendy's drive thru no one in line great this will be quick! **The person taking the order sounded like she was already having a miserable day. Not to big of an order 2 combos and a large chili with rice. Ok great gave me my total and proceeded. **Now got to the window to pick up my food I handed over the money $32.00 and now waiting on my change. I was given $.30 Ad I question myself I swear I heard $31.60. The money doesn't add up? She hands over the 3 packages I look again in my hand $.30 now I ask for the receipt "can I get my receipt? " ok I see the total $31.60 I then say the change should be $.40 the girl then says I gave you $.40 I open my hand to show her and say no this is only $.30(1 quarter and 1 nickel) now there's some conversing with a supervisor or manager and some sighing/shit going on. Ok now I got my $.10 great! **Next the other girl (I assume the one who took my order because she was wearing a headset) handed over my drinks as I grabbed them I looked first to see which one was the diet...no clear markings so with drinks in my hands I asked "which one is the diet?" I hand over one cup she then takes off the cover and now tells me I have to smell them so I know which one is the diet! WTHECK! Who the heck told or taught these employees this is what you do! I grabbed the cup back and said yup and drove off! These employees need some serious customer sevice training. Does Wendy's corporate office know how their employees are performing here in Hawaii? I highly doubt it! I enjoy once in awhile eating at Wendy's but I feel as a customer I DO NOT need to be treated this way. read more

SO bad!!! Every time I've gone to this location it's been HORRIBLE! Today I tried to give another chance for just one frosty. They said they are OUT OF FROSTYS!!!! WHAT?!! read more

It's hard going through a drive thru and you see the line is so long. Being in that line, I figured id look at the menu from my phone and be ready with my order. Chili bake potato, biggie bag with spicy nuggets, jr. bacon cheese burger with a diet. Vanilla cold brew. Well got to the window. Place my first item, response was rushed and rude l. We don't have potatos. Okay but you have fries with chili? YUP. Fine I'll get that. Ordered everything else. Then it came to my cold brew. We don't have that! You don't have that, even if it's on your menu? Oh, we ran out. Do you need anything else? I guess not since whatever I want you don't have. Just be better workers because I'm great at being nice if you're nice back. BUT, after being in traffic and not being able to go home and cook at 7:30, all I want is something to eat with no extra attitude. read more

Still terrible. Savannnah can't handle working the register. I walk in to no line. Tells me she'll be right with me bc she's working on a door dash orders. Takes her sweet time prepping one, 2 more door dashers come in and she serves them first before me... I'm still waiting to order. Finally I order and she starts working on more door dash orders - not getting my order together that's already ready behind her. A 3rd door dasher walks in as she's finally getting my order to hand me then drops everything and helps the 3rd door dasher changing her sauces etc. meanwhile she gave me the wrong sauce and no drink cups. A true mess. Don't have any expectations walking into this mess especially if she's working the register. Be prepared to wait. 10 min to order, 10 min to get food if you technically walked into no line (door dash gets priority, seems drive thru was faster also). read more

Horrible. Just, horrific. This location don't ever got 2 things that match. Ketchup, no mayo. Burger, no buns. Ice, no soda! LMAO! BRUHHHH! Be so for real. The outside looks trashy, can only imagine how the inside looks. I dont even go to this location anymore. I drive past it to go to the location by Don don donki just to avoid the DISAPPOINTMENT! Should actually shut it down & put a JITB! Lol! Get rid of these workers. Quality of food, 1/10 don't recommend. read more

So frustrated! Went through the drive-through and ordered two small chilies with cheese and chopped onions. Multiple times I've been to this one and they put full ring sliced onions, which isn't easy to eat with a small plastic spoon in chili. So we asked for chopped onions and then specified diced. We also ordered jr bacon cheese burger. When we received our food we found the patty was cold the cheese cold. Only the hun was warm. With both chilis the onions were the large sliced onions and to make it worse, the chili was COLD. Like it was just taken out of the plastic bag and dumped in the warmer. Had to go back in and the manager didn't even know how to rectify the situation. He asked if I wanted him to microwave it, and then asked multiple times how long I wanted it microwaved for. He didn't apologize or make any effort to redeem the situation. A sweet cashier was apologetic and kind about it. So bummed because it's the one closest to our home! read more

I went with my mother in law to this location to have lunch. She met her friends which was nice. I was so hungry and thirsty. I got the single burger combo with baconator fries. I drank a sugar free fruit punch. I literally had like 3 refills. Food was descent. Everything came out quickly. I definitely liked that. Workers took awhile to get to the front. My mother in law said the girl was kinda rude which I didn't notice. She seemed fine. Inside had tables and booths to eat your food. It was nice a d clean. Restrooms were in the back and had two stalls.. Plenty of parking up front. read more

Wendy's - Me drinking sugar free fruit punch - Burgers Near Me - Kapolei, Hawaii

Gotta stay on top of the ketchup refill. Also, take time to learn the ordering system

I stopped by Wendy's and asked at the window if I could get my burger lettuce wrapped instead of a bun. The employee said "sure," but instead of making it as a lettuce wrap, they just put shredded lettuce on top of the burger. If lettuce wraps aren't an option anymore, I wish they would have simply told me that rather than pretending they could do it. It was disappointing and left me with a meal I didn't order. read more

Wendy's - Burgers Near Me - Kapolei, Hawaii

I Just seen the manger poor me this half filled coffee. It was a free Seniors coffee but I also spent 6 dollars. So there was no reason to give me a half filled cup. read more

Wendy's - Burgers Near Me - Kapolei, Hawaii

Stopped in for breakfast and ordered two baconator breakfast sandwich meals and the sausage biscuit and egg sandwich meal. We were not too impressed with any of the meals. The baconator breakfast sandwich was very salty and the sausage biscuit and egg sandwich was okay. The biscuit was not as buttery and flaky as others I've had. We did like the breakfast fries as they were like potato wedges but they too were a bit salty. The employees who helped me were friendly but I don't think we will be returning for breakfast again. read more

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Haven't had Wendy's in a hot minute. Was craving it so I went to get a baconator combo with 10 piece spicy nuggets, two daves singles. They forgot my nuggets and I didn't notice until I was almost home so I called them and told them they forgot. And asked if I could come back so I did and went through the drive thru and told them I had called earlier about my missing nuggets and I could hear thru the speaker the girl laughing and told me to pull forward. Then as I got to the window she had a huge grin on my face and said "sorry about that" and giggled. No professionalism. I know how hard fast food workers have it. I was nice and understanding. But to laugh and be that unprofessional. Wouldn't come back again. The burger was mid anyway. read more

We have been on short rations because our refrigerator died and I haven't been able to afford much. SO I dropped my husband off at dialysis and decided to splurge on Wendy's on my way home. Im so angry that I wasted13.00 on a disgusting cold burger that was probably cooked this morning and a frosty that had been sitting pre-made in a freezer. There was an ice crust on the top of it, and it was oddly sugared like syrup that was over cooked. I ate the burger, cause I was ravenous, dumped the nasty sludge of a frosty and am leaving this one star review, because it won't let me leave ZERO stars. Don't go to the Wendy's at Kamakana Alii. I can't believe they serve crap like this. I should have taken a picture of the burger, but you really don't want to see that. read more

Jr hamburger chix wrap took over 15 mins to get, so slow won't return to this Wendy's

Wendy's in Kapolei is in such a great area. Located in the Ka Makana Ali'i shopping center. I stopped by to pick up a free classic chocolate frosty. I went to through the DT. There wasn't anyone in front of me. I got through very quickly. Frosty was good as usual. Very clean parking lot. Very friendly employees. Definitely, a family friendly restaurant. read more

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So today July 10 around 11 I ordered online and went to go pick it up. As soon as I got to the drive thru the lady who talked was very rude and said "We aren't taking and orders" with an attitude. I then told her I have a moblie order and before i could finish she just kept cutting me off. She was telling me to just cancel it and that they cant do anything about it but if you heard the way she said it you would be mad too. She was very rude and I get it because its late but wendys closes at 2 so I don't get the problem. I'd understand if she said sorry and that they were doing something and company wasn't allowing anymore orders but no she was very rude for no reason. I wish I got her name but she seemed pretty old when i drove past. Get another job if you can't handle being nice or working a night shift. read more

This Wendy's location is my favorite. Of all the locations I've been to on Oahu this location has been consistent in cleanliness and service. Because of covid they added a new way to get your drink from the self serve drink machines. Almost touchless, you have to scan the provided bar code on the machine and make your selection. You still have to press the dispense button. That's ok, my favorites includes the chili and the apple pecan salad. Stay safe and wear your mask. read more

Wendy's - Drink depenser - Burgers Near Me - Kapolei, Hawaii

Called twice to see if milkshakes were available because they cancelled my order twice when i ordered milkshakes. I placed this order through dash around 7pm and still no answer. read more

They really don't know how to manage a late night shift! Lines are long and they take their sweet A$$ time to hold up until 1 am . So slow and I will be back late night to leave yet another review on how slow they work at night. read more

We ordered the tangerine twist and saucy nuggets. And bet you not me and my wife started shitting our pants a couple hours later . Couldn't stop throwing up. I want a full refund but they didn't give the receipt ! Overall bad experience read more

Every single time I come to this location my order is always wrong. When you reach the pick up window the employees are not friendly. They stare at you like what are you doing here? And when they handle your bags they don't even say thank you or acknowledge that you have your order. I guess if they did that then my order would never be wrong right? Remark from the manager to Le employee their is absolutely NO CUSTOMER SERVICE. The more I go back the more I keep asking for it. Wasting money on things thar I don't have aka my order. I will not return to this location. I rather go to McDonald's or Jack's. It's real simple. Say thank you, acknowledge the customer and let us know that our order is complete so we can drive off. Oh and upper management if your reading this train the manager and the staff what customer service is. This review will be placed across all social platforms. read more

Wendy's - Drive through realness - Burgers Near Me - Kapolei, Hawaii

They gave me burger sauce instead of icing on my Cinnabon. How lovely, I had to wait in line AGAIN, just so to get a new one. Also they were laughing about it when I went through the drive thru, how professional. read more

Wendy's - Cinnabon Pull-Apart w/ cheese sandwich sauce. Disappointing. - Burgers Near Me - Kapolei, Hawaii

Sign says "Quality is our recipe" Far from it. Ordered a fish sandwich, fries, chili, cookies. Fish sandwich - hard and burnt. It's like they refried an old sandwich. Fries - hard and burnt. Same as fish sandwich. Cookies - both cold and hard. Worst Wendy's I have ever been too. Terrible. That sign needs to come down because everything I ordered was nothing close to quality read more

Good food but they keep forgetting my sause with my nuggets... EVERY TIME The workers are nice but they could also put more effort in making the food stay together... ( like burgers) read more

I always get the extra tomatoes and lettuce On my Wendy's burgers. I am so grateful Wendy's doesn't charge extra for this. But, the two other Wendy's (kunia and Nanakuli) never ever get 100% of my order correct and they are slow and rude. This location was slow but at least pleasant and my orders are correct. Thanks guy! read more

Wendy's - Burgers Near Me - Kapolei, Hawaii

Cinnabon pull apart was terrible. Threw it away. It was dry & stale with a weird taste. Now I don't even want to go to the actual Cinnabon shop! read more

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Just drove through the order area and no one spoke at the box for kind of a while so I assumed they were closed and started driving away. As I start driving, I see this girl with a headset out back running to come back inside but I was just miffed and kept driving off. Is it normal policy to not have anyone tending to the drive through? Like I get people have to take breaks but seriously, what the hell. I know there's more than one person working. There's no excuse for this. This happened around 4:45pm Sunday Dec 18th and google says they're open til midnight... read more

4/3/23 The service here sucks they argue constantly the last time I came in to eat with some friends they seemed disappointed to have people in. When we ate in for abit a huge cockroach crawled up are booth so we ended up dippin. Aside the service Atleast they got the ordering an food correct just associates there argue. read more

Had lunch here. Only Wendys don't charge for senior drinks when you buy something to eat all other fast foods does charge for the drinks. Better take advantage now to dine in because if the cases keeps going up they might shut all restaurants down and we got no place to dine in. read more

Wendy's - a view of the menus from the counter - Burgers Near Me - Kapolei, Hawaii

I brang my order home not so long ago this potato was very crunchy and not soft how it use to be. And when I asked for a sprite they gave me water. I do not recommend getting Wendy's bacon potato if there gonna just rush your order this happend to me 2 times already. #closekapoleiwendysdown. read more

Wendy's - Burgers Near Me - Kapolei, Hawaii

This place was always on point UNTIL their competition chick fil an opened. I ordered tonight for my twins dinner 12.26.2023. Spent well over $20 in this place! Got home all fries were all BURNT!!!! Like seriously was burnt that it was under the heater warmer for at least over 20 mins! It tasted like SHYTTT!! I wanted a refund and manager said NO. Then i wanted them to remake my whole damn orders she didn't even know what I ordered I had to tell her. I wanted her to remake everything but lucky I was being too nice and didn't get the full meals reordered. All she had to offer was 2 free lousy cookies! No gift card or an extra meal to reimburse me driving back there. Will not return here. I will stick to waiting in that chick fil a line for 20+ mins for my food and spending $60+ on 3 meals. Chick fil a quality is way better read more

Hubby got me this burger and it was delicious. We ordered their the app and went to the drive thru to pick up our food. That was we do not have to wait. read more

Wendy's - Burgers Near Me - Kapolei, Hawaii

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my food was just thrown around in my bag and fries all squashed, food thrown everywhere in the bag, service was so bad with the front lady and every worker was rude and looked annoyed. I honestly hated my experience here, I don't think I'll enjoy this experience nor come here again!! read more

Worst Wendy's, EVER!! Three times in a row the drive thru team forgot things in my order. 1st time - they forgot my chicken nuggets when I ordered the spicy nuggets. Really? The main part of the meal .... Nuggets .... Is what you forgot ? I called and was told to return to get a replacement. I spoke with T , the supervisor ? 2nd time - they forgot my Jr. Bacon cheese burger in my biggie bag. I called and spoke with JoJo. He told me to come back for a replacement. I did, a few days later and I was greeted with rude faces and remarks by the drive thru team. 3rd times the charm? Last night I ordered 2 taco salads and they forgot the tortilla chips! Called and no answer. I called many times, no answer. Yes, I know. I know. I should check the bag for the food before I leave the window. See, I would if the cashiers and workers were polite and friendly. They literally toss the food at you, huff and puff when they have to grab the POS machine when I ask to pay with my Apple Pay, and stare at you when you open your bag to check for your food. Cmon Wendy's. Do better. read more

Now I remember why I stop coming here, bad customer services. Girl at the window 10/20 around 730. Didn't say hi nothing. Grabs by money, hands me my drink. I than was on my phone and she puts the food out the window waving it and looking away from me like i didnt exist, and not even saying a word I grab my food and she walks away, didn't ask if I need ketchup or nothing, not even a thank you!. I had to yell to get her back to to the window. Also I had order a sandwich that was post have tomato and lettuce, but didnt. CHECK YOUR FOOD read more

Wendys in kapolei should be avoided at all costs. Talk about dummy's. It is almost impossible to get those people to follow an order already on their menu. read more