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    Wendy's

    2.5 (11 reviews)
    InexpensiveBurgers, Fast Food
    Open 7:00 am - 10:00 pm

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    Subway

    Subway

    2.4(7 reviews)
    0.4 mi
    $

    Ordered on line for pick up. Sandwiches were NOT prepared as ordered. Tuna salad with lettuce and…read moregreen peppers came with added onions and some type of sauce!? We did carry out-so got home and My husband couldn't eat it. Love their subs BUT worried if we're not in the store watching them made, may end up with something weird

    It was a simple enough request ... "I read the sign on the outside window ... is the roast beef…read morewrap included in that special?" You know to ask when signage isn't clear right? Manager "Frances" mockingly repeated my statement back to me then standing at a duplicate sign read it OUT LOUD. WORD. FOR. WORD. My question is still unanswered yet Frances stood there in her stained and smelly uniform and shreiked at me ... Ummm, using your voice as a tool of violence and mockery doesn't work well with most people and especially not with me. I wanted the roast beef wrap with avocado. I said when placing the order, "I know the avocado is extra and that's fine." Frances shreiked, her hair standing on end, quivering with some unexplained rage, THE AVOCADO IS EXTRA! Ummm, I already addressed this when I said "I know the avocado is extra and that's fine". A man stepped forward to intervene and he helped make the two sandwiches while I intently watched Frances to make sure she didn't rub her dirty hands on the sandwich or spit on it ... I was still thinking about this wholly unsatisfying encounter six hours later. I shared this info with three friends, all of whom pulled an unpleasant face and they couldn't wait to share their stories: One woman: FOUR YEARS AGO (imagine the insult being so terrible it is remembered FOUR YEARS LATER) My mother and I went into that Subway. My mother works three jobs and she was tired. She gave her order directly to Frances and asked for 'extra meat' and added "I know it's extra and that's fine". Frances turned to look at my friend's mother and screamed THE MEAT'S EXTRA AND CAN YOU EVEN AFFORD TO PAY FOR THIS??? The daughter of the mother, above, called the store that night to talk about her experience with Frances. She was told "Frances is going through a lot of stuff right now ..." Second woman: Yeah, as soon as you described her, I knew exactly who you are talking about. That woman is a screamer, rude and threw my change and napkins in my face! Third woman: (With a dark and threatening look on her face as she looked away to hide her distress), "I can't talk about what happened but it was BAD". I was still thinking about Frances 6 hours later and called the store to report the interaction. A man answered, he was immediately offended and said "FRANCES IS MY WIFE AND SHE'S GOING THROUGH A LOT RIGHT NOW ..." Frances 'going thru a lot right now' isn't my problem, it isn't a Subway problem and it isn't the problem of customers who bring $$$ into the store, ensuring its financial viability. Ummm, let's ALL help Frances get over what she's been going through for at least the last four years and completely boycott the two Ludington Subway stores (I'm told she manages BOTH, OMG, The Horror, the Horror). The entire time I stood there listening to Frances mock and shreik at me, I kept calm. The mean girl in me thought that ONE DAY she's going to attack the wrong customer and she will be snatched over the counter by her ratty greasy hair and taught a little about proper customer service. I just wish I could be there to enjoy the show. I filed a complaint with the Subway headquarters in NYC but expect no action since Frances "is going through a lot of things right now". HEY FRANCES GET HELP!

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    Wendy's - burgers - Updated September 2026

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