During my research work trip to Missoula, Montana, my family and I visited this Wendy's because it was in the center of an area we frequented. The indoor seating area and outdoor parking space were severely lacking in cleanliness. Every time we visited, there were overflowing garbage bins, food, and condiments smeared and smashed onto the tables and the ground. The soda machine was sticky and gross. Overall, the place lacked basic sanitation, and it was clear that employees did not keep high-traffic customer areas clean. The bathroom was filthy, and honestly, the whole store was a health hazard. On one occasion, I physically witnessed an employee after charging my card sneakily document my private debit card information. I was concerned about the inappropriate conduct and notified the manager to retrieve and return the information from my private card. The whole incident and experience were incredibly concerning and overall shady. As for the food, we primarily stuck with desserts, salads, fries, and non-meat items. It was generally a hit-or-miss on whether we got hot, fresh food or well-prepared frosties. Going forward, this place needs a major overhaul, including management, perhaps if the employees are released and new ones are trained properly on how to manage a quality business. I do want to mention, lastly, that on one of the occasions we were visiting another business parallel to the Wendy's drive-thru window, a Wendy's employee noticed that I was being harassed by a parking lot security guard for parking in a space allotted for the business that I was in collaboration with. The Wendy's employee went out of their way to verbally communicate to the security guard that the (illegal and targeted out-of-state) harassment was unacceptable and unnecessary. To that specific employee, I say thank you, I appreciate you standing up to bullies and tyrants. That security guard was unprofessional, aggressive, and out of control. read more

I would rate it higher but we have seen the "son of baconator" on Tv and it looks so so good. But......in reality they are nothing like the tv ones. They were really dry and no sauces like on TV and you could not see the bacon like the on the commercial! It was a couple little ones on the inside! We tried it a few times but not anymore! read more

So if you have not tried the Wendy's breakfast sandwiches you are missing out. I have tried the bacon sandwich, the sausage sandwich but the real top gun is the "chicken biscuit sandwich ". OMG- you got to get a chicken biscuit sandwich!!!!! The fries are pretty good too. read more

Wendy's - No sparkling water through the drive-through they're too lazy to walk out to the lobby and fill up a cup - Burgers Near Me - Missoula, Montana

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They'll make you come inside from the drive thru for your online order if they don't understand your name. They're worried about their drive thru timer and getting yelled at, so they'll inconvenience a customer no problem read more

They gave our bus driver and coaches free food after a very long day. They are the nicest workers and they opened the lobby for us after they closed. They are awesome!!! I highly recommend!! read more

Don't go there, went for breakfast just me in the drive thru line and the employees were nonstop asking if I already choose my food, Hold on let me look at the menu, I usually don't go to Wendy's and that's the reason why. They also yelled at the next customer behind me as I was leaving because he wanted a small coffee and they didn't have it read more

Their caesar was 10 bucks and had more chicken on it than the 35 dollar salad I had ordered from Basal. Better dressing too. nice crisp romaine. Well done. read more

I just got the jr cheeseburger it was pretty good for $1.59 and tasted fresh the place was also really clean. No complaints read more

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Absolutely amazing so nice wish every Wendy's was like this. Customer service was so nice and food amazing.

Attitude there sucks. Manager straight out called me a liar relaying to him I'm standing there without even being acknowledged for minutes on end, despite employees standing around twiddling thumbs. Can't believe the same owner as Brooks location, which is superb! Avoid N Reserve! read more

Good for fast food but I tell them every time my girlfriend is allergic to mayo and to take it off and they never do. There have been well over 30 instances of this. read more

Very good Wendy's! Food is always fresh and correct. People are friendly enough... lines can be very long but tend to move quickly. It's a great location! read more

One of the managers took our drive through order yesterday morning (3/16/23) & was snotty & rude. We had 2 toddlers and my 4 year old grandson couldn't stop talking about how rude the lady was. My daughter told the lady at the window that she was rude & the woman said "Sorry you feel that way. Have a better day " and slammed the window. Never going to this Wendy's again. I know good help is super hard to find these days but wow!!! She should definitely not be a manager anywhere ever! read more

Consistently short my order. Whether it's 8 nuggets instead of 10, fries half full, missing items, missing or short toppings. Sad people don't know how to count to ten! I'm done wasting money at all Wendy's locations. Called 3 times btch hung up on me all 3 times. Place is usually dirty too. I never sit & eat there; probably catch something. read more

It seems like every time I go to Wendy's now, there is a problem. In my last three visits, I haven't been able to get my meal without an issue. Normally I just let it go, but tonight I cannot. We ordered a meal and asked for no tomato (allergy) and cheese to be added. I also ordered a kids meal with strawberries and blueberries instead of fries. I paid and didn't get a receipt-one usually gets put in with the food, so I wasn't too concerned. When we got home with our food, the meal was missing the cheese and the fruit had been picked off a salad, there was blue cheese and lettuce in with the fruit. My child loves fruit, but hates blue cheese and it was all over his fruit. My burger was cold and pink on one half. Needless to say, no one in our house was happy with the dinner that we were looking forward to. read more

Wendy's - They picked it off a salad. - Burgers Near Me - Missoula, Montana

I love how speedy this location is. I always get my food hot and fresh. The guys working the drive thru are very patient haha. I can never make up my mind. Pretzel buns are the way of the future....I swear by em' read more

Wendy's - Burgers Near Me - Missoula, Montana

We just tried the new spicy hot sandwich. #12 on the menu. Neither of us could finish it. Those chip pieces ruin it for us. Service was excellent though. read more

I don't eat out for burgers often but when I do I'm really a Wendy's fan. My foods always packed and well made but this last time I used door dash my delivery man said that the lady was extremely rude and I've heard of the same attitude issue from other close friends who have gone there. I've never really gone inside this Wendy's. I'm usually using my delivery apps or using the drive thru. It really upsets me hearing that since, I love Wendy's food but I cannot support a business who treat their own customers or partnering employees in such a manner. read more

Regardless of what day, or what time of day or night you choose to visit this place, the overall food quality at this location is beyond terrible! read more

We ordered Dave's double only ketchup and and my husband are a bite and it had onions and he is allergic to then now he is on meds. People have no idea what they did to him not sure if we will eat there again try to call them but no answer maybe we could hear from them now read more

Terrible service, manage to mess up my order almost every time, especially at the drive through.

Their customer service was poor. And I didn't appreciate how their attitude was towards me and the group of family I was with. I don't recommend coming to this Wendy's on reserve read more

I do not recommend I went there and the soda machine was open and it was nasty. Also I got a grilled chicken wrap and the chicken was half way out and the cheese and lettuce was all at the bottom. read more

We came in with a large group right before closing and the staff was very enthusiastic and glad to assist us.

I have been to many Wendy's over the years and honestly this one is in the top 1%! The ingredients have always been fresh and the service is about 98% of amazing (Everyone Has An Off Day). You won't be sorry you went. read more

Ok...so it's just a Wendy's. But I must say that after living nearby for two years and visiting this particular restaurant many times, we've found this Wendy's to be one of the friendliest Wendy's we've been to. Always cordial, and service with a smile. A pleasure to patronize. read more

This is where i like to stop and get a burger. Theirs just taste better than the others near here.

The small frosty is currently 50cents. A small soda is $1.59. But if you sub a small frosty for a small soda they charge you 20cents MORE! Even though you saved them $1.09. Its false advertising. Its bait and switch. And they call it "policy"! Greedy and uncaring and assume we are too stupid to read a reciept. Will NOT be returning! read more

Nice quick eats eveytime we visit. Low prices, potatos are the best! Better than McDonalds!

I gave this location 4 stars.the last 20 years off and on.food and service have been great.the only concern I have is the location short on help?there have been some times the last couple of weeks,I have seen the location closed before the posted time of closing would actually happen?Where I used to live in Michigan.3 locations have closed due to locations buildings falling apart.short on staff or struggles running the locations like they should.i don't want to see the same thing happen here with this location or brooks st except the buildings are nicely remodeled.management -please discuss what's going on whether hours are changing or not and get it worked out please.i drive for Uber in one of my jobs and had customers who wanted food after a night out and had to go to Taco Bell when I saw what looked like 3 employees smoking outside and location closed 10 minutes before they were supposed to about 3 weeks ago on a weekend read more

HIT AND MISS - I agree with the positive reviews, but that world no longer exists. They used to have the most amazing flavors, hand cut fries, real burgers, but after the last 3 dozen tries... it is obvious they no longer care ... and I will no longer be a customer of hit and miss good fast food read more

DO NOT MISS THE FIRST WINDOW. The drive thru window lady will become extremely irritated and rude. Chicken nuggs were good though.

I went to this Wendy's yesterday evening on my way back from Idaho. The bathroom had paper towels all over the floor. The fries were cold and limp and the grilled chicken sandwich I ordered was lukewarm with a soggy bun. It was 2 miles off the interstate and I was willing to drive that far because I prefer Wendy's over any other fast food place. I was very disappointed. read more

drive thru guy was rude and seemed inconvenienced. Treated us like we were interrupting his time and rushed us through.