Took my order, they asked what sauce(s) I'd like so I said 2. Got to the second window. The worker was so rude for no reason and I looked in my bag to make sure I had everything. I asked for one of my sauces they didn't give me and told me rudely they are 50cent each. All of that for this little bit of food, and wanted to charge me more money. The ranch he gave me tasted outdated, nuggets were soggy. Wish I never went. I would rather have spent more money somewhere else. Lesson learned. GET BETTER WORKERS! read more

Wendy's - Burgers Near Me - New Albany, Ohio

I am 2.5 miles from this store and it takes me 5 min at the most to get home. Why is my food always cold. I ordered a Dave's single meal. Fries were cold not room temp COLD and the burger meat was maybe room temp. Never seem to be able to get hot food from this location. Go somewhere else. read more

I have literally been sitting here for 20 minutes just waiting for someone to take my order. I'm a regular customer and this happens too often. They never have any ice in there machine, their pops are always out of order, and everyone is slow and honestly rude read more

Why are there so many poor reviews? Especially when they focus on the geography, or community zoning? Wendy's doesn't get a say in how uniform the area zones businesses. Onto a review of the actual business. This is our closest Wendy's, so we are here "often". We have never had anything but good results. Which, in the greater Columbus area is saying something. Always fresh. Always friendly. Not the fastest sometimes, but not like a different chain near by. They still have the Coke Freestyle machine! Melo yellow zero sugar! Party!! Burgers are fresh & not soggy. Good temp, standard sizes. Fries are hit or miss, but that's par with all Wendy's. When they're on, they're great. If they are a little older like they sat around or older oil, they are still better than many other chains. It isn't the usual design. It shares a building with Tim Horton's. They do well to keep the two lines working though. Don't know of any other Wendy's you can get donuts and designer coffee under the same roof? They are doing well amidst the post-covid era of attitude over servitude. Their staff is good and focused. read more

First off, the woman at the front counter was very unpleasant and did not help with any of my issues, she just made someone else come over. My account was charged 2 seperate times, and even when i told them i was already charged, they made me pay again. And they would not help refund my initial payment, so i had to spend 20 minutes on the phone trying to dispute the charge. The manager (i assume) was nice but very unhelpful, and the other woman at the front was just rude. Will not be coming here again. read more

waited 25mins to get the wrong order. unapologetic / understaffed/ poor management./ ill never go back

Ok so I order a 4 for 4 right and I get home and I only have the burger and the drink, like how do you forget to add fries and chicken nuggets this society is ruined, I mean i love Wendy's but omg these workers are HORRIBLE just do your job read more

Just had the worlds worst experience at my local Wendy's. This location has been open ever since I've lived in New Albany which is over 25 years and it just gets worse and worse. I strongly suggest driving the extra five minutes to the location off of Hamilton Road because this one is a disaster. I arrived around 12:30 PM on a Wednesday afternoon to get a quick lunch in between work. The lady told me that I need to wait a few minutes because she was behind on a few orders which I was totally fine with until it took over 10 minutes for her to get back to me. I then ordered a four for four combo and got a small fry instead of a medium which I paid for. I let her know the mistake and she said no problem and switched it out. I am then driving home and realized I only got three nuggets instead of four and after waiting for 20 minutes for my food, I would not go back to this location again. The only time I have had success at this location is after hours meaning after 7 PM read more

Just went through the drive through for dinner. There was no one in line and no one in the store yet we were rushed through our order and pick up. Upon arrival at home one of the two burgers we ordered was not included. How do you miss one out of two burgers??!! Do better Wendy's!! Oh and the fries were stone cold. read more

ordered an egg and cheese English muffin, got egg and cheese without any english muffin, no bread at all for my sandwich..and a garlic or butter sauce instead of the ghost pepper ranch I ordered. food was cold, not sure how cause I got the food quick. awful awful awful. read more

Such a shame This door used to be reliable but for some reason lightly they can't get a single thing right. Not one part of my order was correct and they didn't even put the fries in my bag I asked for a large chili I got a small chili ask for a asiago chicken sandwich I got a spicy chicken sandwich I am so ashamed of the store I will now start going to the new one off of Hamilton Road instead read more

Ordered a Jr bacon cheeseburger and the sandwich had no cheese, lettuce, or Mayo! Very disappointing. read more

Wendy's - a hamburger with bacon and tomatoes - Burgers Near Me - New Albany, Ohio

While not a fan of reviewing fast food places, I do feel the need to pass on some recent experiences I had at this location. Based on the overall rating of this place, I doubt there will be many revelations. I am unfamiliar with this part of Ohio, and noticed the signs on the side of the highway denoting fast food was coming up. I was driving to a function in Newark and needed some food. The first issue is finding the place. Due to the aesthetics of the area, it's hard to determine where the Wendy's even is. All the buildings are red brick and have some pretty small signage, at least while driving and you're unfamiliar with the area. The next issue is actually getting to the Wendy's. You have to go to the end of the road and maneuver a roundabout before trying to get into the parking lot. Once the trek to find the Wendy's has taken place, the long wait ensures. Is there some mid-Saturday morning rush I'm unaware of? It wasn't lunch time, it wasn't during the week when you'd assume local workers would be trying to grab a quick lunch. The voice over the squak box who took my order and the person at the window were both very friendly, but the time to go from one to the other felt like an eternity for a fast food place. I should have packed a lunch. read more

Its a local Wendy's. Friendly staff and Wendy's food. Tim Hortons attached does you can get a donut and coffee at the same time. Free tim hortons wifi. read more

Wendy's - Garden Side Salad - Burgers Near Me - New Albany, Ohio

STAY AWAY Overcrowded. Rude customer service in the drive-thru. Traffic control in the parking lot is not designed well. There's too many better choices, than to go somewhere like this. read more

Love the baconator but every time I order it without Mayo they add Mayo. Im allergic to egg so I have a swell up every time I bite into it without checking :( read more

It is a fuckin' Wendy's. Parking does suck, but the food is as good as it is elsewhere, and the staff remembers you - that's rare for a fast food chain. read more

I watch the drive-through GIVE my food to the wrong car, the car check the food for 2 minutes and then handed the food back to the drive-through window for their correct food. THEN THE drive-through HAD THE NERVE TO GIVE me the same exact bag that the other car had previously just went through!!!! I requested for them to make to me new food.It was only a salad and chicken nuggets they had me pull up, after waiting for 10 minutes I walk to the window and ask what was the hold up you will never believe they BROUGHT ME THE SAME BAG!!!when I asked the employee Zack for a refund he screams at the top of his lungs that I am a "dumb ass" and there were customers around the corner by this time. EVERYTIME go to this Wendy's I have a bad experience horrible customer service horrible everything!!! read more

Really long lines and the tables are consistently filthy. They need more staff. It's a shame because the building and surrounding area is gorgeous. The interior is just absolutely filthy. read more

Wendy's - Gross... And this happens consistently. - Burgers Near Me - New Albany, Ohio

This is the second time I've gone to this Wendy's and the person who handed me my food was NOT WEARING A MASK!!! The first time it was a white heavy set male, perhaps a manager. I called and they said it was their policy to wear masks and they would talk to him. And this week it was a black heavy set female, whose mask was under her chin. This isn't a joke! Get with the program!! Everyone at the first window always has their masks on, but when you get to the second window to pick up your food you run into someone handing you your food with NO MASK. I will not be back. NO MASKS, NO CUSTOMERS! Is it too much to ask that you consider other people? Your customers? read more

I eat at this Wendy's atleast four times a week since it's right down the road plus Wendy's is good I mean they have decent food for being fast food but it don't matter if i door dash it order in the drive thru or go inside they mess up my order atleast half of those times and it's getting really old I don't understand how they can mess up my order that many times an I don't even order anything special idk who needs to hear this but something needs to change I can't imagine how many other peoples orders they mess up on the daily read more

This place was extremely dirty. I will not be going back. We use to go here a lot. This week my wife I went for dinner and order a burger, nuggets and fries. When we received it my wife unwrapped her burger and found a large curly black hair. This was completely disgusting for my pregnant wife to find! I'm so glad she didn't eat it. This was completely unacceptable. It seriously looked like a pube, it was curly black and even had a root attached like someone scratched themselves and then made our burger. This is not what is expect from a new Albany restaurant. Quality is NOT their recipe! I went into the restaurant and asked directly for a manager and said I want a refund on my whole meal. He gave me a refund but no apology. I can't trust this place anymore. Lesson is to check your Wendy's burger for pubes before you eat! read more

I love Wendy's. Always have, always will. You'd think that in New Albany this one would be a bit more high class than what it is. First off...it seems like you to drive in a hundred circles just to pull into the parking lot. It's also connected to a Tim Hortons....which is a bit confusing if it's your first time here....or even going to the drive-thru. Generally, Wendy's service is very fast and you're on you're way. The last few times I went to the drive thru, I had to wait....and wait.............and wait. I will say that the food is always hot and fresh. No complaints there. But I guess I'm just used to Wendy's having your food hanging out the window before I even pull up. It's a good location and I will still frequent it as I drive to Newark often and like to stop here every now and then. But yeah, I've experienced better. read more

Went through the drive thru and the food was up to the Wendy's standards. Did not get a chance to go inside, however the drive thru staff was extremely friendly. read more

Cannot begin to tell you how bad this Wendy's Location is kept. Place is filthy! Service is horrendous. Really can't believe it since I really like Wendy's. I routinely drive 5-10 miles out of the way to avoid this location. It is a shame since it shares a building with a very well run Tim Hortons. read more

Order food to be delivered... after waiting an hour after it was supposed to be delivered (went through 3 door dash drivers) the last one that waited a full 30 minutes to get our food once he got to the window to pick it up they told him we had ordered breakfast and couldn't complete it... after10:30am. My order was spicy buffet meal and a spicy chicken sandwich meal. Not sure how that qualifies as breakfast. Come on Wendys read more

Worst Wendy's ever! We have been here a few times for breakfast and for some reason you can only get the chicken breakfast sandwich. You can order anything on the menu and when you get home it's the chicken sandwich. Of course no one can answer the phone it just keeps ring. Along with the guy at the drive through window hands me my drinks with pop running down the sides. Do you think you could at least clean them off? If I can see it so can you. Don't waste your time getting breakfast from here! read more

Every time i come to this location the manager NEVER has their mask on and is always rude. They have never fully gotten my order correct that being leaving things out or giving me the wrong thing. -1938/10 would not recommend. read more

I read that Wendy's was now offering breakfast nationwide and it sounded good, so I went to this location on Saturday morning (before March 2, 2020) at 730 am. The lights were off and the grill fence was down over the counter. Fortunately, Tim Hortons was open. This is the 2nd time that this Wendy's had disappointed me on breakfast. I gave 2 stars because I've been here for lunch a few times and it was OK. The drive thru and the parking/traffic pattern in general are poorly designed. I will try a different Wendy's in future. read more

What is happening at this restaurant? It took over 10 minutes to get order for three people and they still managed to miss half the order. Dirty... Slow... Apparently run by high school or slightly order kids. Where is the manager here? read more

I don't post reviews - BUT this restaurant had an almost empty lobby & I waited forever to be acknowledged, then waited nearly 15 minutes for a chicken sandwich. They were very busy with the drive through but seemed very inefficient and uncaring. read more

Slowest Wendy's in the history of the restaurant. It ALWAYS has an extremely long line for no apparent reason. I expect more from Wendy's given that its headquarters are local. Completely embarrassing read more

This has to be the worst Wendy's in the entire company. Just getting into the place is almost impossible. You can not enter the driveway from New Albany Road, so you have to go to Fodor. Once you are even in the driveway you have to a series of twist and turns and roundabouts to get to a parking spot that is no where near the front door, and more than likely involves climbing some steps, which on this particular day the parking lot and walkways had not been plowed from a "snow storm" that Columbus had the day before - this is a major corporation it should have contracted snow plows!. The food itself is the same that you get at any chain. I had the Cesar Salad, which I have to say is pretty good, and is of "restaurant quality" The place is clean, but the constant yelling back and from from the workers is disconcerting when you are trying to enjoy your lunch in peace! Ironically, a patron of another restaurant that I was with overheard me complaining about this location, and he chimed in that it was terrible as well! read more

Fastest, friendliest, freshest Wendy's I've had in a looooong time. I stopped through drive-thru on a Friday night and was so pleasantly surprised with the service and food. Thank you so much. I would definitely stop back through this location. read more

The order was correct, but I assume the sugar cookies and the bacon were cooked on the same pan as the cookies smelled and tasted like straight up bacon, not the best flavor. read more

Always been a fan of wendys. However tonight I went through the drive through and ordered a chicken sandwich. When I got home the breading on the chicken was falling off and the chicken was raw and rubbery. I called the restaurant and they said just mention my name next time and we will replace your order. I think I'll just avoid going there all together. read more

While I like Wendy's in general, this particular one is the worst one I've ever encountered. The staff is generally friendly but the food service is glacially slow, half the time my food order is wrong or incomplete, and they chronically over-salt the fries to the point of being inedible. The last straw was this last time when they --yet again -- forgot to give me part of my order through the drive through. When i called them when I got home to request a refund for the missing item, I was told they cannot process a refund on a purchase made with plastic. They told me all they could do was provide the missing item -- which required me to drive all the way back to the restaurant. On one previous occasion it was the first and only time I left a drive through after ordering my food and before having an opportunity to pay because I was literally in the drive through lane for 10 minutes with only three cars in front of me. I kept going there because it was close to the kids' daycare. Now I will avoid it at all costs. read more

This place is a complete wreck. I wait for 30 minutes to get my 4 for 4. Multiple people who ordered after me got there food first. The manager put my sandwich on the tray and it sat on the tray waiting for my other food for another 20 minutes. So my sandwich was cold. Then my fries were way way way over cooked. When I finally got my food the manager proceeded to SCREAM have a nice day at me because I didn't acknowledge her the first time she said it I just nodded. On top of all that the manger had 3 buttons undone on her shirt in the middle and she didn't have gloves on and she put her hands all over my fries. NOT SANITARY AT ALL! read more

These bitchass Wendy's employees took 18 minutes to get me cold ass nuggets and then they gave me the wrong sauce and while I was eating some middle aged woman with bad eyeliner starts yelling at me about taking videos? Y'all off the goop on that one. read more

I have not had many good encounters here. I get a sense that the employees have stopped caring. On one occasion I attempted to pay with loose change (I am a poor college student) and the lady at the window aggressively snatched the quarters from my hands causing some to drop to the pavement and then when I went to give her the remainder of my change I had owed her she rudely yelled "that's fine!", wouldn't take it, and then disparagingly shoved my Wendy's bag toward me and slammed the window. My second experience was making a late night run with my girlfriend for fries and a frosty. To our disappointment when we got home the fries were cold and stale because the employees were too lazy to replace them probably because they felt they could get away with it since it was only an hour until closing time. I encourage readers to take their business elsewhere. read more