Food service took forever, they had no drinks when it came to their dispenser, and nobody was acknowledging us by any means.

Workers are mean as hell. Got my order wrong twice and the girls refused to serve me cause they thought I was trying to get free food. Other customers stole my order off the counter and left and then workers refused to give me my order again. read more

I am rating the new chocolate brownie frosty. Don't bother ordering one. No brownies in it and the chocolate sauce is gritty! Overall a very bad addition to the menu. read more

Stopped by for a quick meal. Tried to get the attention of any of the three employees to no avail. Waited at the counter. Watched the woman at the drive-thru take care of two customers before one of the other two employees said hello to me. Waited some more. About 10 minutes after waiting, the woman who said, "Hello" to me, finally came over with a bag of food. I told her I hadn't ordered yet. She said, "You're not Door Dash?" I can't even begin to guess why a place of business I've never been to in my life would make such an assumption. I told her I just wanted to order some food. She said okay and walked away. I called her to my attention and asked if I could speak to the manager. The woman at the drive-thru who took orders from others, didn't greet me as a customer, and watched everything transpire was the manager. The manager asked how she could help. I told the manager I'd just like to order some food. The manager told me the previous employee, who walked away and was watching from a distance, could take my order. I started feeling like this was all a big prank and that I was being filmed on YouTube. I told the manager that I've been standing there for a while and that the employee had not taken my order yet. The manager told me that the employee just thought I was someone else. I answered, "Okay, I'd just like to order." The manager told me again that I can place my order with the employee. The employee continued to watch from afar and didn't return to the counter. It was obvious at this point that my business was not welcomed. I went to the McDonald's less than a minute away instead. I went inside, paid money, received my food, and walked away in the manner that I think should happen every time... you know, uneventful. I guess the lesson I learned is to just accept free food the next time. Why is doing the right thing in today's age always leaving me feeling so stupid? Hopefully, this review leaves one of you to receive free food. Just lie and enjoy. Other than that, you're SOL at this place. read more

I will never go back to this Wendy's again! Every time I have went there has been some kind of issue. Today I ordered a breakfast baconator at 10:15am and it literally looked like it had been sitting under a warmer since 6:00am. It was so dry the bun was hard as a rock and the cheese had changed colors. I was glad when this Wendy's first came in but it is a shame we can't eat there. You would think ownership would step in and do something about this. read more

I get why this place has a low rating, most people only stop and review a place like Wendy's when somethin goes wrong. In my experience this place is typical if not just slightly better than a usual Wendy's, fries are always hot food is filling, not too greasy they typically have any promotions Wendys does. Sometimes they get backed up with doordash orders + window orders (I've even witnessed some sort of doordash scam there , not their fault) and then food takes a second longer but not usually an issue. Staff are super kind and will not hesitate to replace a cold fry or nugget, at the rare time experiencing a delay one woman was overly apologetic and gave me and extra nugget, I wasn't upset after that. Also inside is super clean kiosk is feels high tech but isn't difficult to use. I understand the complaint of no one is standing there waiting to take my order (despite how there are 2 kiosks right there), but unfortunately the foot traffic of this location is mostly door dashers people on staff don't have time to wait for the one or two people who come in to order in person every 30 minutes, it always sucks to see someone who doesn't know how to use the machine try and figure it out but in those cases staff are super helpful and are there as soon as they can be. Solid place 4.5 out of 5 only because they need to bring back the 4 for 4 no more 4 for 7$ stuff haha. read more

As the other reviews have stated, they have messed up 90% of orders I've placed, usually just a single item. Last time I decided not to post this review from a year ago, but saved the language: They got 1 item right and the rest incorrect. I ordered a Spicy Chicken meal with Coke, Single Cheese, 6 Spicy Nuggets and small chili. I received 2 value meal Chicken sandwiches, two 4 piece Chicken Nuggets and a Chili. I had to ask for the Coke that was sitting in front of the window and they forgot the fries. I'm not sure how you accomplish this as both the count and type of things were wrong, but obviously just right enough to let me know it wasn't someone else's order. This time: Consistently the worst Wendy's I've ever seen or heard of. Everytime I visit this Wendy's at least 1 of 3 things happens, 1. My order is wrong, 2. My food is weird, 3. I wait forever. Today, after being in line for 45 minutes, I got out of line, went to Subway inside Walmart, they made orders for 2 people in front of me, then made my 3 sandwiches. I left and drove by Wendy's with the people that were in front of me still in line. Longest fast food wait I've ever had...and it isn't surprising. On top of it, go check out their food service violations. Never again. read more

There is not another fast food restaurant in this country with more consistently HORRIBLE service. This franchise owner must not give a damn about his store. Sad that after being so excited to have another option near home that this place is so disappointing. Oberlin's finest temporary population hard at NO work. Literally not a brain cell between the entire staff! Want the latest issue? They put my drive thru order(ONE meal) in wrong and when I asked for my fries that come with my combo, I was told they didn't ring that up and I would have to go back around and reorder to get them! read more

First, I have never submitted a restaurant review before. That said, I feel that this is my only outlet for the frustration and insult that I experience every time I try to give this place "one more chance". I have never been treated so rudely at a place of business. Period! Never mind the incorrect orders, the poor maintenance and incompetent management... that all seems to be fast food normal in the '20's! I have routinely been talked down to and disregarded by the staff here. Tell me you don't give a hot crap about your job, your employer or your community without lifting a damn finger... Tonight was no different and the third strike has been thrown... Oberlin Wendy's? You're out! read more

Great location Not much in the way of fast food in that area. Of course the kids love stopping to get nuggets and fries. Drive thru makes it easy. Inside they also have cool ordering screens. Don't forget the frosty! read more

I ordered two meals. They somehow missed one of them. When I came around to pick my food up the young man working the drive through window apologized but wasn't sure how to fix the issue. He got the manager (middle aged woman with long hair) to address it. She was aggressive, rude and confrontational from the get go. She said she took my order (she didn't, it was a man's voice and the young man already apologized saying he was new and must've missed it) and that I did not order two meals. She insinuated I was lying and clearly did not believe me. She repeatedly said I only ordered one. She was laughing, rolling her eyes and shrugging it off. Told me to get back in line if I wanted to "actually order" a second meal. I will never go back. She should be fired. read more

this has to be the worst wendy's in the united states. possibly the most dysfunctional food establishment to ever grace this earth. i've never seen a group of people who give less of a damn about their job than the people here. it's actually astonishing and sometimes entertaining to see how little they care about the service they provide. they will give you hella attitude for no reason. takes about 30 minutes (if you're lucky) to get a combo meal. the manager sucks too. on god read more

this is literally the worst wendy's i've ever been to, i made an account just to post a review on this place. all of the workers are very rude teenagers who don't know how to run the place and i'm not sure how they are still open. my food was literally raw, walked up to the door and there was an employee outside smoking weed. the drive thru line is always a mile long, not sure why as this place is terrible, the dine in is always a mess and the coke freestyle machine is ALWAYS broken. ntm that if you eat inside its very loud because everyone is screaming at eachother in the kitchen. read more

food is always disgusting. terrible and rude employees. also it stinks and the tables are sticky and the seats have sauce on them. a server said in a very rude tone "im not taling orders" when the store was open. yes you are taking orders. read more

I have been a customer for years, mostly because they're the only store that isn't 30+ minutes away. But they have been pretty much terrible all that time. Today I ordered a medium biggie bag, a coke with no ice, and a chocolate frosty. I got to the window and made sure it was a chocolate frosty, but was told they only had the vanilla and thin mint flavors. I asked for the frosty to be taken off and the man at the window gave me a dirty look. Then he handed me my food. Then he handed me a drink that was FULL of ice. I reminded him that I had asked for no ice and he gave me another dirty look and gave me a drink that was about 90% full. I'm sitting here eating the food and the fries are dry and old the nuggets are lukewarm and I haven't even gotten to the sandwich yet but I'm pretty sure I'm going to be disappointed with that too. This Wendy's really needs to be closed down, because there is absolutely no courtesy from any of the workers I have dealt with over the past 8 years, they're rude they're very rarely get my order right, unless it's one item, and basically I have regret going there every single time I go there so I will not be going there anymore. read more

so disgusting. health dept needs to get on this asap- dirty restaurant, and employees eating stuff out of my bag. awful- I've heard stuff about raw food and seen pictures. so so awful- wendys get this under control. read more

I have went here multiple times, and every time something is wrong, or they are always out of something. The employees are always kind. However, I believe management needs to be relooked. They never are helpful and apparently not very good at looking over orders of supplies. read more

our food was very hot very fresh. Everything was handled, professionally great visit.

waited an hour for a single chicken sandwich. waited an hour for a piece of chicken and 2 buns.

Don't order on the app from here. They will charge you regardless of whether they are able to provide your food and then claim the charge didn't go through. read more

The dining room is always closed because "there's no one to work it" but the women working there are always on their phones in the drive through and always get the order wrong. The employees have No work ethic and are lazy, guess that's why they work at a fast food restaurant read more

Horrible service! Tried to go at 6:30 PM on the way home from the airport. Only the drive-through is open with a line around the building. Not sure if it's a staffing issue, or ownership does not want to open up the lobby. But, it's definitely not "fast" food if you have to wait 30 minutes for it. read more

I ordered my food online for the first time at this location. Was very pleased with how quick my order was made and the workers were very pleasant. Also to note, my food was piping hot read more

Lots of issues with this location. First off, on a cold October, night, it felt like there was no heat in the place. When I went to the fountain drink machine to serve myself, I was pleasantly surprised to see it was one of those advanced models that had a touch screen with lots of choices-including fruit flavors of Fanta. Guess what? ALL of the diet choices were grayed out-except for unsweet tea. Even plain old diet coke was out. Got the bacon pub burger. Although the burger was prepared fresh, it was burnt-as were the crispy onions on top. Pretty poor experience. Typical apathetic teen staff as well. Will not be back. read more

The girl working the drive through was extremely rude. Asked me to wait for a moment. I waited 5 minutes and heard nothing, so I asked if they'd forgotten about me. She sternly said no and that I needed to be patient. 3 more minutes go by and the car behind me shifts into park, and accidentally leaned on the horn. The girl working the drive through then came back furious and said she'd asked me twice already to wait. All I wanted was a drink and it took 20 minutes and the rudest drive through interaction I've ever had. I didn't see any spit in my drink but I'm sure I got some. read more

ordered a carry out and their dining hours are until 10 pm but went in and was told that I had to pull around to get it. they advertise this no where and I was very much in a rush which is why I even did carry out so I would avoid the line. this location has also put less food than what was ordered read more

Worst experience i have ever had went in to get two 5$ biggie bags as i pulled up i was asked to wait. I waited only for the girl to come back and tell me that i can only order chicken nuggets and fries. Huge disappointment was definitely looking forward to a burger. All an all i was starving so i said fine ill order nuggets and fries. I pull up to the window where i was asked to wait again because she was by herself, but she was making everything fresh. I then asked would it be possible to add a frosty to which i was told thats out too. So wow awesome this experience sucks. Finally get my food that i waited a good ten mins for only to get home and have cold old fries and my food thrown in the bag to the point it dumped out of the containers. All in all save yourself he hassle go somewhere else apparently this place cant even get the food they advertise on their menu. If i could give a quarter of a star i would read more

Always forgetting food in the drive thru and look at you like you did something wrong when you tell them!!

Horrible wendys, the door said they were open but the doors were locked. We tried to get the staff's attention and they just laughed at us

This location used to be pretty good. Lately their service is really bad. We ordered 2 chocolate frosty chinos and had to pull forward and wait over 15 minutes. Just today we ordered one of their pretzel chicken sandwich with no bacon or onions, grilled. Got it with everything. Kind of figured she knew it was wrong when she through it at us out the window. She was also training some one. Great example right??? There are other places th o eat that care about what the customer wants. read more

Horrible horrible service! They never get the order right. They need a do over with the whole staff and management at this location! I've had a few bad experiences here. They make me not want to eat at any Wendy's ever! I went through the drive through and ordered and paid . I proceeded to drive to the second window to pick up my food and the woman at the first window who I just paid yelled out the window " you're going to pass the pay window without paying"?! Mind you I just handed her a $20 bill not one minute ago! The woman proceeds to run to the second window to question me about if I paid ! I was flabbergasted to say the least! I literally just stared at her with confusion at the sheer stupidity emanating from her face. She finally snapped back into this reality and realized I was just at her window and paid her. She finally said "oh yeah you did pay , never mind that explains it"! That Explains what?? That Wendy's is being run by idiots?!? I made the horrible mistake of going back today , but I placed an order online to pick up. I got in the Wendy's driveway and parked , about 5 min later I got a notice on my phone that my order is ready . My husband went in and immediately was met with annoyance at the counter , by Frank. He told Frank he placed an online order and they sent a notification to the phone that the order was ready. Frank proceeded to roll his eyes as if he was being bothered by that. Not to mention the food wasn't even started. My husband proceeded to grab the drinks for the meals while he waited. I was on the phone with him the whole time so I could hear everything. It was at least 7 or 8 min that went by and I asked my husband what was going on . My husband told me he's not sure but hopefully the food will be done soon. Frank obviously overheard him saying that to me ,and in a nasty tone told him your food has been sitting here. Not one time did he let him know that he had set his food there while he was waiting. My husband was disturbed to say the least about Franks horrible customer service and attitude. I told him to get the name of the manager on duty also . Linda was the manager on duty and Frank was the very rude cashier inside. Do not go here! These people at this Wendy's make Wendy's everywhere look terrible!! I hope a Wendy's corporate employee takes a look at this post and more importantly the way this Wendy's is losing them valuable customers!! I will also be contacting the corporate office about the Wendy's in Oberlin , to inform them of their many many failures! This was only a glimpse of the many issues from the beginning I've had at this location since they opened. I only kept going because it's the only Wendy's for miles. Never ever again! read more

The work environment at Wendy's in Oberlin is very hostile. I don't work there but you can tell by being a customer. The older short manager was yelling at her employees to clean while there was a long line. It took me 20 minutes to get a large fry , people who ordered after me got their food too. All I got was a LARGE FRY. I won't come back again. read more

Do not go to Wendy's in Oberlin near Rt. 58. The orders are incorrect, the staff fails to ask questions confirming accurate orders, and the customer service is a joke. Screwing up orders is routine for this piss-poor restaurant. read more