The food here is so delicious. Both the burgers and shakes are made to be customized. Everything is made-to-order, which means you are going to wait a few minutes to get your food. The food is definitely quality, only downside would be pricing. read more

So glad Five Guys didn't close hear in the Cleveland surrounding areas. Been to Cali and no freaking way In & Out Burgers Are better than Five Guys. In & Out is a better version than McDonald's FrFr.. read more

Good was just ok. Way over priced for a fast food burger. Fries amazing as usual. Other than that, I'll save my money and make them at home . read more

They always mess up the order. Third time ordering a cheeseburger plain and getting something loaded with condiments. Then they expect you to drive back up there to remake it with no apologies. They suck. read more

Stopped in to Five Guys and had dinner with the fam. I ordered a shroom burger with cheese, fries, and a fountain drink. We split a large fry because they give you quite a bit in one order. The Coca-Cola soda dispensers are awesome. They can mix many flavors of soda and fruit juices, which I really like. I made a fruit medley of sodas that was really tasty. I don't always drink pop, but when I do, I drink Coca-Cola flavors! A few minutes went by and our order number 45 was called. When I picked it up, the bag was heavy. I took the food to my drooling family and we began to eat. My wife's hamburger was not the one she ordered, so they made her another one and told us to keep the extra one. Bonus! I took that extra burger home and ate it the next day. My shroom burger was every bit as delicious as I remembered. Making burgers to order with seasoned, fresh ground beef is the secret to the wonderful flavor. I can't eat here often because my midsection is already bulging. If I'm going to have a burger, I'm going to Five Guys. read more

See all

If I could rate them zero, I would! I placed an order online an hour before I needed it. When I arrived, they claimed they didn't have my ticket. After a few minutes someone admitted they didn't see it and it would be another 20 min. I asked for my money back in which a girl claiming to be the manager said "no, now go sit down". I finally got the real manager (after arguing) and at first he refused a refund but after I told him the girl pretended to be a manager he quickly got my refund. As I was leaving that same Girl followed me into the parking lot and flicked me off. Will never go back. Which is for the best. The food is greasy and over priced. read more

Foods always good, a bit pricey but always good. Free toppings make up for it being a bit pricey though. The free peanuts are also awesome.

Stopped in for a veggie sandwich and to try the famous Cajun fries. Loved the free peanut and the order was processed quickly by friendly employees. I was happy with everything! I'll be back.! read more

Where do I begin. In terms of fast food burger joints, Five Guys has to be the best in the industry, and I tried In-N-Out in Austin, Texas! First, the employees. They do their job, they are professional, and are kind. The fries are close to restaurant quality as you can get; crispy, perfectly fried, and reached a quality to where it can be consumed with pure leisure. Now, the burgers. What do I have to say, except for the fact that I felt like I was in paradise in Tahiti. The melted cheese, the beef, the toppings, the condiments, and the buns create a strong covalent bond between one another. The interior of the building is clean, and the carbonated drink dispenser is both modern, and easy to utilize. If you want to make yourself full in a relatively quick manner, or attempting to search for a splendid fast food joint to consume at or from, then Five Guys is the location to recommend. Whoever those five guys are, they should be proud of themselves. read more

They completely screwed up my order. Nothing on either of my burgers that I asked for. Just a plain! I am really upset and will not be returning to this location! A total waste of $23.00 read more

This place is awesome, not sure why anyone would go to BK or McDonalds when this place is around. Its as good as it gets for burgers. Always friendly staff, Clean, and good food. never a bad meal. read more

I don't eat this stuff much. I eat enough of stuff like this at literally every backyard cookout I go to so its boring to me but people seem to like it. Burgers, fries, etc. Needed something on the fly so we got 3 burgers and 2 fries. Kids working were nice but needless to say after 15 minutes of waiting 2 of the 3 burgers were wrong and I chucked them in the bin. Total waste of 15.00 and my time. The food wasn't even remotely what we ordered. Almost wondered if we got someone else's order but there was no one else waiting and the ticket number matched. They just need to read what people order and pay attention. Just go to Wendys. they will most likely get your order right and its way cheaper. read more

Yes Five Guys is good, but I'm sorry $8 for a cheeseburger is outrageous from a fast food place. I didn't realize it was also going to have double meat. I wish I would have known to order a single patty. If you want to add fries that is an extra $4, at this point I might as well go to a sit down restaurant. Good food but way to expensive for what it is. read more

Stopped at this five guys as it is one of our favorite chains. We haven't been to this location which was an error on our part. Very friendly staff. Food was outstanding. I should have gotten a large fry because they were perfect. Definitely adding this spot to our regular rotation. read more

Parma Ohio-We order food, got our food, got home, missing a meal. Called and told them. Went back to the location, told them here to pick up missing meal. Manager told employee to bring over meal. Gave me meal. No I'm sorry for the mistake, sorry about you having to drive back up a get the meal, nothing. I just don't understand what happened to good customer service? read more

There was 4 guys working there so the service was off I'd rather go to Wendy's lol but them fries bangin so 4 stars for 4 guys

Wow, haven't been to a Five Guys restaurant in years! Came to this place about two weeks ago and was pleasantly surprised. While I remember the food being good, what I remember most was the level of customer service. Cooks and front cashier all acknowledged my husband and I and offered a pleasant hello and goodbye. I noticed the cashier went about cleaning when he did not have customers to ring up and he seemed intent on his cleaning work. This is what you want to see in a food establishment. Keep up the great work! read more

I love this place not geez fill my fry cup up or at least follow the "FIVE GUYS" trend fill the bag up with fries. Smh ‍

Its 5 guys. Good burgers good fries. Usually order pickup online. 1 time they forgot my order, my name wasn't called and the manager made it better with me asking for anything. That was appreciated. read more

Five Guys has always been one of my top favorite burgers but I have recently found out I have a gluten intolerance. My family and I got takeout from here and told them about my gluten problem and the guy working was very understanding and made sure he cooked the burger away from any contaminants which was appreciated. They really take any allergies very seriously. They put my food separately from the food that contained gluten and they were kind and didn't act put out when told about my gluten problem. The food and service here is excellent and it's so nice having a place to go to that is gluten free and tasty! I will definitely be back- keep treating customers with the kindness you do and keep having the great consistency with your food and you guys will stay great! read more

There is a reason they were voted best burgers in America. I don't eat burgers often, but when I do this is the place to get satisfied. Fresh, juicy, and with that fresh off the grill taste. They do one thing and one thing only... make great burgers and fries. Friendly and efficient, Five Guys has the winning formula. read more

four stars because i went in and there were four guys!!!!!!!!!!! and 1 girl like if your gonna not have 5 guys just put the name 4 guys and 1 girl. one of them also offered sexual interactions. i said yeah and they have me a coupon and said they were 15 but the big bang happen 13.8 billion years ago and matter can not created or destroyed so she was not underage. Do i go to jail now or not?????? Btw it wasnt a girl who offered sexual interactions but I like to tell myself that because it felt real nice read more

I'm so glad to finally have a Five Guys in my neighborhood! The employees are always friendly and greet me when I order, and it doesn't usually take long to receive my food. And, the finally product is fantastic! Two thumbs up! read more

Food is fine but if the freestyle machine is out of 90% of the selections you should say something before selling drinks 6 people came in after they were notified and the cashier keeps selling drinks and people keep being disappointed in the selection. Seriously lemonaid power aid and hi c are all that's available read more

I'm glad we went back after our 2 star visit 2 weeks ago. Much better upgrades with employees, service, food, ect.. the only thing we didnt get this time was the milk shake. There was one annoying worker there who was very loud and annoying. Very hard to eat while she was joking around and giggling. But other than that it was a good time. Burgers were perfect!. Large Fry was so many fries!( unlike the large fry [that seemed like a small fry]) will definetly go back soon! read more

Love this place, except tonight I had a "to go" order that was wrong. I ordered the two burger cheeseburger. For toppings I ordered grilled onions, grilled mushrooms, ketchup and mayo. I did not get the onions and mushrooms. Didn't know this until I go home to eat. Very disappointed. Other than that it was good and the fries are the bomb. read more

Quick lunch service, everyone very friendly, food came out fast and correct. Great tasting food, fun to mix your own drinks, and very-very-very clean!! Keep up the good work Five Guy's crew! read more