I am extremely disappointed and concerned with the Wendy's on Main Street in East Orange. My family and I ate here on 12/28, and within hours, my 15-year-old daughter and my husband became violently sick with nausea, vomiting, diarrhea, and severe stomach pain. My daughter's symptoms were so severe that I had to take her to the emergency room. I attempted to contact corporate by phone to report this serious food safety issue, but after being on hold for over an hour, no one answered. I had to hunt down a corporate email in hopes someone will respond. I have since submitted a detailed complaint via email. This experience was frightening and unacceptable. I hope Wendy's corporate and this location take food safety seriously and ensure that no other family has to go through this. read more

There's a reason this location has two stars :/ Despite (or in spite of) being remodeled with modern furniture and ambiance - looks are definitely deceiving: No wifi (though the outlet in the middle was working) The monitor in the middle of the restaurant was not on (working? who knows). When they take your order, they don't ask your name, they ask your initials (what?). I placed a mobile order for asap. After 10 minutes waiting, they didn't call my name. When I went up to the front, I stood there for another few minutes while ignored by staff. Finally I went up to register (mind you I had to wait behind people that were ordering food), and after waiting then asked for my frosty (yeah, all I ordered was a frosty). Finally, the cashier went around to the back (why wasn't my frosty made up front? Why wasn't it in the cabinet marked mobile orders?) and got my frosty. Too much work and drama...for a frosty. I feel for those ordering real food (or complicated/custom orders). Hence why I (and what appears to be many others) gave a 2 star review. Do better, Wendy's of Orange/East Orange. read more

I haven't been to Wendy's in some time and it's been even longer since I've been to this specific location. It's been updated and remodeled which is good, but a couple things still lacking despite it's fresh coat of paint. Slow service. This isn't really a knock at the staff per se. There were three people ahead of me, two of them were older and thus ordered slower which is ok, I understand. But there was only one register open and the line was growing. This really defeated the term 'fast food' here. Which brings me to the next point, the food was a bit slow too. Again not terribly slow, I get it, it's lunch and the drive thru was packed but I'd think they'd double up staff in preparation. I can't complain a ton though, the young staff you'd expect to see at a fast food chain were friendly and the restaurant was fairly clean as if the tables had a pass by recently, so overall not bad. read more

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A pretty standard Wendy's in downtown East Orange. Been renovated since I was last here. I always customize my meals and this one was prepared correctly and neatly, which doesn't always happen! Staff was fine and since I ordered online, I was out fairly quickly. 4 for $4.44 is a decent deal! read more

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Nothing like a good ole taco salad from Wendy's. Only thing I get from their menu when I go to one. This only happens twice a year for me, lol. Staff here was quick and nice to me. read more

If i could get no stars i would , i ordered off DoorDash and when i get my order i received half my order. I ran back to the Wendy because it was wrong and the manager didn't honor me with my food. I i was told to complain to DoorDash. This is not the first time my order has been mistaken or missing items. As a former fast food worker, i always honor misssing food or the whole order free of charge. I had to hop in my car, and go back to the restaurant just to get my order, you could at least honor it and give me my food that's missing from the order. I ordered 2 10 pc spicy nuggets, 2 baked potatoes, 2 cookies, and two drinks. As you see there's one 10 pc missing and two baked potatoes missing. I don't understand how you get this wrong and put it out without checking the bags read more

Wendy's - 10 PC. Spicy Chicken Nuggets Sugar Cookie - Fast Food Near Me - Orange, New Jersey

Went to order a Asiago chicken sandwich. Well let's just say that chicken was still alive. So undercooked it has to be thrown out. The customer service? Once I saw a lady basically got on a guy for rushing her in the drive through. I experienced the same. On top of the attitude. If you want to keep your sanity just don't come here. So many Wendy's around I would honestly just rather this one closed down. It's that bad. read more

the food was so good and so kind thank you so much.the place was so clean and sparkly

A Wendy's, staff busy and running the counter behind... floors and tables are clean. Two things: I've not seen before when you put the handicapped parking spots farther from the building than the regular ones (as you enter the lot), and second, when my little one spends time at the counter not looking at the food but swatting at flies, then that's a bad sign. Flies! read more

I ordered a pretzel baconator with fries and a large coke but I didn't a straw with it

The service at this location no matter if morning or evening is lacking! All the workers are rude and dismissive. Today I ordered through the drive thru and asked for 2 4pc chicken nugget and a small fries. The young lady only asked me if I wanted any sauce and then asked me to proceed to the window. when I get my bag they only had 1 order of nuggets, and the girl at the window tells me that's what we rang you for; so I said okay ring me up for the 2nd order of nuggets, to which she says you have to go back through the drive thru or come inside. WTF SO DISAPPOINTED WITH WENDY's ! read more

Terrible experience , long lines at the drive thru , i can smell old oil from fries , chicken was warmed up twice , dry and dark meat... half a meal ended up in trash read more

The customer service here is absolutely horrible. The woman who was operating the cash register at 4 PM on 3/20 is potentially the rudest person I've ever experienced interacting with at any fast food restaurant. She literally screamed at me. read more

This was by far the worst wendys i ever been too in my life.... I didn't even get a chance to get food ... I waited in drive through for over 20 min with one car in from of me ... it took them for 10 min to even come to take that cars order ... it also took 2 employees to take her order .. so being as tho I'm on my lunch break I decide to go inside ... it's past 10 am all the doors were locked so I could'nt even order inside either .... now I wasted my whole break because this establishment don't want to do their jobs ... this place should be shut down or get new management because they are terrible!!!! read more

I ordered from here earlier today. My order was wrong and they didn't provide a receipt so I can't include the order number. I ordered chili, and instead of it being the chopped up beef, it was a burger patti cut up. Extremely disappointed read more

ONE STAR IS TOO MUCH!!! This wendys is trash. Everytime I come here there is an issue. Besides the fact that the line is always poking out of the drive thru, they're so slow with the service. Then when you finally get to the window, they want to rush your order. You have to wait 15 minutes just to deal with disrespect. On top of that, you receive the incorrect food of items missing from the order. Now when it comes to picking up for orders for delivery...I was picking up 3 orders. I was told that I would only be given 2 orders for pickup. What am I supposed to do with the third person's food? I had proof that I was picking up 3 orders. But was only given 2. So am i supposed to show up empty handed? Am i supposed to get back in the line and wait another 15-20 minutes because the wendys staff wants to fulfill orders at sloth pace? This line is way too long to leave and get back in line for the third order. Not to mention the fact that you'll have to deal with the disrespect of the staff twice in a row. For the love of all things proper, please do not go to this wendys unless you are starving and on the verge of being malnourished. The food just don't hit that good that to have to deal with these people. Also, if you do deliveries for doordash, postmates, uber eats, or any food pick up/delivery I would suggest you decline orders from this wendys. The $3 dollars just isn't worth the ghetto. read more

This location needs to be shut down!!!! By far the slowest service in the world for fast food restaurant. Waited 20mins for a pre made salad. The service here is so slow you'll regret paying for the food first because now you can't leave when the wait is just too long. Not to mention the outside of the restaurant is full of panhandlers read more

Look my nuggets had flavor but they put too much salt on my fries but as far as I'm concerned I want a refund

Look, I know "fat food" is what if is.... but when you ask for fries with no salt for a kid and blocks away they say to you that the fries aren't cooked all the way...that's a problem! Horrible, tips of some fries were indeed cold read more

Rude staff that keep restaurant half clean. I told staff counter was sticky and was told "if it bothers me to clean it myself." Only i never worked a low wage job in my life! This was on Easter sunday with customers after church. read more

1 star is to much. I mean just horrible Because customer service was horrible they are so rude. I went on 5/25 at 9:30 and as I was walking in the lady tried to run and lock the door?? And they were all laughing? They don't close for another 30 minutes. Why are you trying to lock me out and then when I came in they were all so rude. No body wants to deal with this, just horrible I just left because this was just a hot damn mess read more

I can't believe I'm writing a review for Wendy's. Hahaha. I used to come here a lot back when I was in high school. Which was 8+ years ago. The place is ok. Sometimes, it's a bit dirty. The tables don't get clean often, so we can be sticky when dining in. Other than that, it's like every other Wendy's chain restaurants in the tri-state area. read more

HORRIBLE SERVICE ! Never going again ! Over night staff is a joke ! We waited on line for 20 mins just to get to the window & have some rude guy sat " we closed " . Not kool read more

Crowded during lunch time but the staff works hard to please and serve everyone in a well mannered fashion

I'm sorry to say but this Wendy's is the worst Wendy's in my whole life and I think in the district always long lines one register open the food is horrible and disgusting and bad service and the workers bad and disrespectful and rude read more

horrible drive through service, always such a long wait and i know its wendy's but the food isn't all that

The Worst Wendys I have been to in my life. My husband & i went to thr deuve thru last night & the person said absoluetly nothing at the intercom. we sat there for about 5 -7 mins. To the point it formed a line. So we drove up. We get to the line the guy is handing us someone else's order. We let him know we didnt order yet , he started smirking and laughing in a very sarcastic way. Told us we have to go back and order. We explained the situation and said he can only take small orders at the window , which was convient for us because i was only ordering a Chicken Sandwhich 4 for $4. He asked me what drink i would like , & i said Lemonade no ICE ! he handed me the car behinds me drink that he originally was going to give me (which had ice) & slammed the window . its no need for me to continue. This was about 1:20AM & i was so disgusted at his attitude i would never order from here again & that young man needs to be retrained or find a job where customer contact is not a priority read more