I am writing this because a line has been crossed, and I can no longer remain silent about the extreme dismay, disappointment, unfairness, and blatant disrespect I experienced during my time working at Wendy's. No one should ever have to go to work feeling targeted for who they are, yet that is exactly what happened to both me and my girlfriend. We were systematically subjected to discrimination based on our race and our sexual orientation. Everyone is entitled to their own personal beliefs and opinions. However, it becomes a massive problem the moment you use those beliefs to mistreat, degrade, and target another human being. We experienced this firsthand when a manager verbally admitted to not believing that different colors or sexes should mix. From that point on, our workplace became an incredibly toxic, hostile, and negative environment. What followed felt like a textbook case of "quiet firing." The daily reality of working there consisted of constant whispers, petty gossip, and completely baseless accusations of stealing jackets thrown at both of us, it became unsettling and depressing to even have to go to work. It felt as though we were expected to be completely flawless, while others were allowed to just be human. Did we have days where we were a few minutes late? Yes, like anyone else. Did we have days we requested off for kids birthdays, etc? Yes. But we always practiced open, honest communication about it. Yet, it reached a point where absolutely every little thing we did was scrutinized and turned into a problem. The hostility was undeniable. Following an argument that stemmed directly from how poorly we were being treated, a manager looked at us the absolute second we walked through the door and stated how we weren't "fit to be managers" and then threatened: "You won't be here much longer. We'll see who still has a job after this. I'll be the last one standing." Continuously using the term "You people." as well. They threatened to go to the General Manager, completely twisting the narrative to cover their own actions. I want to be entirely clear: I have the proof, the messages, and the phone calls to my GM documenting exactly how we were treated during this time, he said he would look into it, take care of it and never did. While the GM initially pretended to be on our side, it quickly became obvious that they were actively participating in the gossip behind our backs, including with his daughter who is also a manager with the other actors in this situation. The breaking point came during a recent incident where my girlfriend overslept and missed a shift--something that never happens. Despite my own strong work ethic, the GM used this to claim that I, too, was "not dependable," completely ignoring my track record and stated he was going to have my shifts covered. From that moment on, management stopped treating us as two separate individuals and began grouping us together as one. They punished both of us, ultimately firing us for no legitimate reason, acting on an opportunity they had clearly been waiting for. When we asked for corporate's phone number to report this blatant injustice, local management refused to give it to us numerous times. In a bizarre turn of events, they claimed to withdraw the termination and told us we could return to work last minute (giving us no preparation, time or warning to actually make it there reasonably)--then he completely blocked us and wiped us from the schedule entirely and did not communicate that at all. We got said information from a 3rd party when we asked for a picture of the schedule to know the next time we worked. I already know they'll try to excuse such behavior and reasons due to me letting them know I'd be a little late to work due to our son having a breakout in hives and not responding normally and having to sit in the ER for him to be seen (which I also have records and proof of). I have never publicly spoken out about a former employer like this before, it's not at all simply about being terminated that's part of life but with NO good reason and all the events that transpired before it has reached a point where I feel a deep responsibility to speak up. This specific establishment does not deserve your hard-earned money. They do not care about their employees, and frankly, they do not care about their customers either. They're rude. And the lack of basic standards is appalling--employees regularly make sandwiches without wearing gloves or even washing their hands immediately after a cigarette break. The list of health, safety, and ethical violations goes on for quite a while and it will make your stomach turn (this I'm sure I can also get several people to back me on) but I will end it here. There's so much more that happened during my disturbing time at Wendy's. Please, do not give this establishment your business, your time, or your money. This is especially true if you are a minority or a member of the LGBTQ+ community. read more

Went through the drive thru.Service was great.Restaurant was in the perfect location.We had the Mushroom Swiss,Spicy Chicken,and Dave's Double combos.All the food was great .If you want fast food,this is recommended by The Working Man Review. read more

Wendy's - Just down the road - Burgers Near Me - Pigeon Forge, Tennessee

I just walked into this Wendy's at 9:50. They refused to serve me because they close at 10:00. I said it's only 9:50 and all I want is a cup of chili. The lady working the register walked away and just ignored me. read more

Wendy's - Screenshot of my phone showing the hours so that you can see it was not yet 10:00. - Burgers Near Me - Pigeon Forge, Tennessee

The pop machine pat out water in the dispenser when I was getting coke. They messed up our meal TWICE! And the seats were tearing so they used duck tape read more

Wendy's - Who sat here? - Burgers Near Me - Pigeon Forge, Tennessee

I wish i could leave a zero star review woman at the counter got mad because I was placing a mobile order on my phone inside it's 94 degrees out I have social anxiety so I prefer to place a mobile order mad comments about me and my husband placing a mobile order and was rude about it and rolled her eyes like I worked fast food you don't have to be a jerk about someone not wanting to place a order face to face it's honestly ridiculous read more

Wendy's - Burgers Near Me - Pigeon Forge, Tennessee

I had to search for the meat on my single with no onion. It is shameful to charge $10.99 for a burger, fries, and drink when the patty is so tiny! Last time I will visit here. read more

Wendy's - Burgers Near Me - Pigeon Forge, Tennessee

Food was extremely bussin. Literally had it 6 seconds ago and messed that up. Would truly recommend. read more

Arrived in the drive thru at 2:50 and didn't leave it until 3:35. We got a number one, another drink and an order of 4 spicy nuggets. When we finally got to the window to pay, I noticed 3 employees just standing around. When we got our food, we noticed they forgot the nuggets. There was no sense of urgency at all. My girlfriend said her food tasted alright, but about 3 hours later, she got food poisoning. If I were you, I'd just go to the Arby's next door. You might still get food poisoning, but at least you won't be waiting in line for 40 minutes. read more

Handed me an uncooked chicken sandwich wow Wendy's what kind of help are you hiring?1/22/24 read more

Wendy's - 1/22124 do not come here. They handed me an uncooked chicken sandwich wow. - Burgers Near Me - Pigeon Forge, Tennessee

Went twice, first time they closed early. Second time the system was down and they said we could only online order. That took 15 minutes to process... read more

Why do I even have to give them one star. They said just a moment for over ten minutes because they had a $100 order. And a sign on the drive thru screen that said "out of fry sry" the manager was a bitch thru the speaker when I asked her to definit a moment bc hers and mine were obviously different and that was after asking 6 other times the other employee with it being silent. The manager got on there to be rude and run her mouth so I simply gave it back. I asked a legit question. Don't tell me a moment when it's been over ten minutes. Just be honest. a waste of 40 minutes total in the drive thru before pulling away. Was there earlier today and had to run inside for them to correct my order they messed up that morning. ReDICKulous is what they are. read more

Can I put a negative star? I'm not sure about the food, the doors were locked at 8:20pm on 3/25/2024 with all the employees in the dining room eating and on their phones. While every place on the strip was packed. No one even looked up at me or told me they were closed when I pulled on the door but would you even expect them too? Then they will wonder ... "why did we close down and now we have no job" read more

Very bad Wendy's. Why would you choose Wendy's out of all of the amazing restaurants in Pigeon Forge and Gatlinburg? Especially since this is a disgusting Wendy's. I ordered a Spicy Chicken Sandwich, which isn't very complicated in my opinion. They gave me the regular chicken sandwich and it is disgusting. Soggy and lacks flavor. I do not recommend this Wendy's. The reason I gave 2 instead of 1 is because the drive thru window cashier was very kind and funny. She said the total is $813! Haha! She made a terrible restaurant bearable. read more

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health services needs to check this location! my family and I came and waited two hours total for the Wendy's team to correct our food because they kept sending frozen burgers with unmelted cheese. after waiting the first 40 min, we will willing to TAKE anything, so no one in our family got what they ordered. When I asked for a refund, the manager said she's I'll, doesn't feel well, and and asked," why do you need a refund, I'll already issued two refunds today to other people." Now we have NO FOOD, they won't issue our refunds, and other people are coming up to the counter with the same complaints. our food was returned 3x. never did get our food even luke warm. spent money on food we couldn't eat. And, there were 3-4 people working behind the counter. read more

Not really open until 1 as advertised. Waited 10 minutes at drive thru to be told everything was shut down.

The guy taking the order and at the window was a complete jerk! So rude! Never again!

The manager locked the doors so people couldn't come in. Kinda crazy tbh. do not recommend bad manager read more

Wendy's - a woman standing in a restaurant - Burgers Near Me - Pigeon Forge, Tennessee

Man i just drove 4 hours to gatlinburg i wanted wendys so i stopped by made a mobile order and waited in the parking lot for 15 min curbside to make it easy on them. And even went thru the drive thru so they didnt have to bring it outside they didnt want to give us the order because they didnt find it even though i showed them the order on my phone with the receipt, address and time so there was 100% proof it was not alot of food it cost $12 so yea not a big problem also may i mention there were literally no other customers in site even inside. The manager cussed me out saying leave because you are running up my drive thru timer. A drive thru timer is something like a challenge for a fast food manager to get a big bonus on their check if cars are in and out, its a sensor that helps them get a big bonus bi weekly. She wanted to call the police because of this. It was very dirty outside and inside there was trash all thruout the parking lot the manager had very messy hair and reaked of marijuana. It was an older Caucasian woman working on Sunday read more

had to wait in line for 15 to 20 minutes with line not moving. Finally got to order 1 double cheeseburgers combo and 1 single with nothing on it. Got home it was 3 single cheeseburgers with nothing on any of them. I think they should just close it dow. read more

If I could give it no stars, I would. Chili was cold. Burger had a long hair in it. Definitely not mine. The girl behind the register couldn't even wait for my card to process the payment before she ran to the back to smoke a cigarette. Then they were fulfilling one order at a time. Never again!!! Disgusting place. read more

Wendy's - The hair in my kids burger. - Burgers Near Me - Pigeon Forge, Tennessee

This place was ok. Service has some improving to do. The food was pretty good. Really recommend if you are headed to dollywood. Not much else to say. read more

Can I give them a -3 a shout out to the toothless wonder who decided to tell me over the intercom to let her know when I was ready and then proceeded to be rude and run her mouth, true professionalism and way to be grown up you definitely I'm being very sarcastic you as a worker don't deserve $15 a hr job I'd fire you right off the bat I took my business to McDonald's I was greeted as sir and just order when you're ready. read more

Pigeon Forge, Tn location. Food was nasty and cold. I ordered a single, cheese with mayo, mustard, ketchup, pickle, and onion. What I received was a single, cheese, lettuce, tomato without any Mayo, mustard or ketchup. read more

poor service. abolutley rude employees. got my order wrong my burger was cold and messy as hell not in a good way. to much sauce they left my fries out i went to walk inside to get my fries and the lobby was full of customers but the doors was shut said the lobby was closed. what kind of business closes in the middle of the day. then the manager said the lobby closed at 2 pm. but it was only 1:48 pm. poor experince over all. do not recommend this location. read more

We had a great experience. It was a busy Friday night. We ordered through the mobile app and had a lot of customizations. Everything was accurate and the drive thru employees were friendly. read more

I would give a negative if I could. I was fine having to repeat my order since the young girl didn't speak very good English. I was fine when they didn't give me my daughters order. What I wasn't fine with was how rude the older lady was when I asked about my daughter order. Then proceeded to tell me we had everything and then got upset with me when I showed on the receipt I was correct. as we were eating the older lady would not stop staring at us. She watched us as we left acting like we stole a chair or something. Do not recommend very rude. Our food wasn't even hot. read more

ZERO STARRRRS the guy in the front watched us walk in and just started at us and not a single hi welcome or even hi, they work EXTREMELY SLOWWWW and need do something about that place because there were people waiting for orders and all of us got our orders WRONG read more

I don't recommend I overheard they lady next to us saying that there food was all infected with maggots.So we checked are food and it was fine but I saw the lady throwing all the food away.So the maggots thing was probably true .Plus the cashiers messed up are order.An maggots are not nothing to joke around . A big 0 for me and if your craving Wendy's don't go please. read more

a doordasher reviewing they had a long line wrapped around building for a hour supposed be picked up by 11:28pm tonight get to speaker they are taking orders at window even tho the speakers working to tell us to pull around and at 12:17 am at the window and when the first window people just walking around not doing anything read more

DO NOT GO HERE! They did not greet us, did not repeat our order, did not try to explain the menu, and did not thank us for our business. There are too many options in the Pigeon Forge area for dining. Spend your money elsewhere. Would rate a ZERO if possible. read more

Wendy's - This Wendy's attempted ZERO items on this list which is posted next to the registers. - Burgers Near Me - Pigeon Forge, Tennessee

They were slammed, and they clearly do not have enough workers. However, they were working hard and we still got our order out quickly. The order was accurate, and the food was good! read more

Went there late after a dance competition and the line was wrapped around the building, barely moving except when a car abandoned the line. We gave up waiting and I drove by the drive through window. i saw three teenage girls huddled together doing no work and looking terrified. Even though they were terrible employees, I still felt bad for them. read more

I was chewed out because I tried to use my coupon correctly. The cashier assumed that my coupon was to be used on the same item when there was no detail or verbiage stating that I had to do that. I would highly recommend NOT to go this restaurant here. They were very unprofessional and RUDE! Even when I tried to reach out again about this, I kept being told that I was wrong and eventually hung up on. read more

If I could do zero stars I would. We came here on vacation on a motorcycle. It was pouring down rain when we were getting dinner around 6. So we wanted a dry place to sit and eat. When we got to the doors they were all locked so we couldn't get in. But there were people Inside eating. I called to see if they were closed cause they had the drive through open and packed. When I called the first time and asked if they closed the lobby this early. They hung up. The second time I called they told me they were running out of food so they closed the lobby but if we wanted we could go through the drive thru. Once again we were on a motorcycle and it was pouring. By this time we were soaked. We even had to tell others who were running trying to get out of the rain too that they were closed. I'm not one to complain but I was not a happy person today. Being lied to like that is horrible customer service and the sticker on the doors says that the lobby is closed at 10 not 6. read more

My Grilled Chicken Go Wrap was cold and thrown together. The tortilla was stale and crunchy on the edges. The staff was impolite and not friendly. Too many good places to eat here to choose this location. read more

Wendy's - Grilled Chicken Go Wrap - Burgers Near Me - Pigeon Forge, Tennessee

DO NOT GO HERE!!! Louise at the drive thru window was one of the rudest people I have ever encountered in retail. She literally opened the window yelling. I had not spoken one word yet or done anything to provoke her. I had placed a mobile order, the funds had been taken out of my bank account and she refused to fill the order because it was one minute after closing, even though I had placed the order before closing and had sat in the drive thru line for 30 minutes waiting on it. WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!!!!!! read more

It was a decent meal, the drive thru lady was a bit rushed and super fake about saying "have a great day!". But at least it's better than sitting on a monkey wrench that's been sitting in the blazing hot sun! My fries were super salty, so u may want to check em before peeling out of the parking lot! read more

We can to get a quick breakfast. After waiting in the drive through line for 25 minutes the my shut off breakfast orders and would not serve anymore. Very poor customer service. read more

Very slow, can't get orders right. Facility in desperate need of a deep clean/ remodel.

Drive through took almost an hour and there were 4 cats in front on me! And employees inside talking on the phone and relaxing while the line was out to the road! Ridiculous... read more