This location was at the intersection of Collier Dr and Great Smoky Mountains Pkwy. I was staying nearby and came here for lunch on a Saturday afternoon. Per the usual, I placed my order ahead of time on the mobile app before showing up. My order was for a jalapeño ranch club sandwich with grilled filet, a cobb salad with grilled nuggets, and a frosted lemonade. I drove over and joined the drive-thru lane to pick up my order. The team here was very nice, quick, friendly, and efficient. My order was correct and the food tasted good. Everything was as I had expected from any Chick-fil-A restaurant. read more

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Hubby stopped at the drive thru to get me my first Chick-fil-A breakfast! Their coffee is so tasty! He got me a sausage, cheese, egg biscuit! Dang, most fluffy delicious biscuit. Each, item had a good distinct flavor. Those little potatoe nuggets were crispy goodness . Package perfect. Hubby said they all were so friendly. read more

Chick-fil-A - My first breakfast usually I have lunch. - Fast Food Near Me - Sevierville, Tennessee

This is the first Chik fil a that I have been in that the associates are not customer friendly.

Went through the dive thru today and the service was super fast. I have also ordered several catering orders for school kids over the last few years when we take our annual trip to TN and again service has always been amazing. Our food today was great, tasted amazing and still hot after driving back to the hotel. Will eat here again. read more

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The manager locked the door as we are pulling the handle and then shrugged her shoulders. 20 minutes early to add to it. Very unprofessional. read more

This Chick-fil-A is by far the best I've been to! Went twice around 8:45pm (they close at 9) thinking I'd be getting leftovers from the day being so close to closing, I was so wrong!! My grilled chicken sandwich was hot and fresh both times and the quality of the lettuce and tomato were unbelievable for fast food! Fries were hot and crisp! read more

Very busy place and the customer service was great. Our food was fresh and quick. The only bad thing here is they block the front parking spots and you to park in the back. The drive thru is always slammed packed. read more

Yummy, fast their service is amazing never forgets anything in the bag so many options to choose from. read more

Chick-fil-A - Fast Food Near Me - Sevierville, Tennessee

Your standard Chick-fil-a. Used the app to order, everything came out hot and was ready by the time we pulled up to the window. Best of all the order was accurate. read more

This Chick-fil-A is not extraordinary. However, the food always delivers. The service is not always amazing, but on a normal day, they are polite and kind. The playground is pleasant for young children. read more

Using the mobile ap makes your life so easy! Yes, this location has a ton of people at any given time but the staff moves everyone through efficiently and fast. The food was CFA quality, exactly the way it's supposed to be! read more

At a certain point, the differentiator in Chick's is the speed of service. We ordered on the app & had to wait in the traditional drive thru, as if we didn't already place our order. They could have been under staffed (unsure?) but the incentive of ordering ahead is completely lost at locations like this when it's equal wait time for the drive thru. read more

Chick filet is just what one expects! Their consistency is remarkable; whether you're in gatlinburg or Dallas, it's the same good chicken ! We will be back. read more

Grabbed a quick lunch and you can never go wrong with chick fil a! Definitely during the busy hours but the service inside was great! The food was of course delicious and the register lady was friendly as ever! The building was clean and every one always greeted. Will be a returning customer! read more

Typically, the whole menu at Chick-fil-A is pretty good, but one of the best things that it has on its menu is definitely the Spicy Chicken Deluxe sandwich. It is the order I almost always get and it never misses. Service is generally good and the atmosphere can be busy, but never bothersome. read more

The spicy chicken sandwich is good. The waffle Fries has a perfect crunch. There's absolute creamy Mac and cheese. Would recommend.

Always good, always friendly, always consistent, always feel good when you leave. What a great company, considering all the negative in the world it's nice to see a place where good wins read more

Another very quick Chick-Fil-A location! I ordered curbside pickup, and it came out in about 5 minutes. Very good for how crowded it was. The food, as always, was very tasty and perfect temperature! I loved this Chickfila and would definitely recommend it for a quick meal before Dollywood or another attraction read more

First, let me say I am a fan of Chick-fil-a. This review concerns your approach to offering a Military Discount. At most franchises a military discount is offered showing respect for military service, which I and other service members appreciate. Unfortunately, the way the discount was conveyed to me today was not the best approach and may not reflect the intentions of this or other Chick-fil-a franchises. I placed my order and asked if a military discount was offered at the drive through. When I got to the window to pick up my order I was informed that the discount only applies to active duty military members. My military ID is green and my commission from congress has no expiration date. I still have my military look and bearing. I and many others were recalled during Desert Storm and are subject to be recalled for service at any time. Both the guard and reserve military members do not have green ID cards. None the less, they serve one weekend a month and/or when called upon, which for the past 15 years should not be a surprise to anyone who watches the news. It's not about the price. It's about the approach, which implies there's a difference in the some military members service. While probably not your intention, such an approach to offering a discount appears discriminatory and is insulting to every military service member more than you may realize. I highly recommend your approach be changed and that you consider the a different one like the one below: In this case, and especially for those concerned, including your staff and the thousands of other military customers like me, it would be better to only offer a military discount to those military service members who are actually in uniform. Why, you may ask. Well it's simple: First, it reinforces your business image and allows staff to respectfully handle the situation in the future. Second, for future military member/customers, who see no difference in the importance of their service, the recommended approach will indicate they are being treated fairly and appreciated, which is the intended reason for your Military Discount. Posted on behalf of every military member, past, present or future: Always Faithful, Mustang Marine read more

Chick-fil-A - US Military Service Members - Fast Food Near Me - Sevierville, Tennessee

Just bad service man, workers were really mean. Not a usual chick fil a you go to. I want my money to be refunded, need a better service. Did not use my pleasure. read more

Hands down WORST chick-fil-a I've ever been to. They don't follow simple instructions such as when you pay for pickles on your sandwich (yes they charge) to ACTUALLY put them ON your sandwich. Or toast the freaking bread or sandwiches like you're supposed to. Even when I put toast bread please in the special instructions portion they still didn't do it. Check your food before you leave or it'll be wrong. Corporate needs to fire or reevaluate every single employee. read more

The Chick-fil-A sandwich was so so good that I ate it all in just a few bites. Their service is just as good as their food. I definitely recommend going there if you're close and want good food read more

This was by far the slowest Chick-fil-A I have ever been to. It took 45 minutes to get through a line that by Chick-fil-A standards was not very long read more

This was the absolute best experience I've ever had at Chick-fil-a. The staff was above and beyond friendly and kind, walking around and asking if we needed anything and offering refills. The food was warm and fresh, and came out about 2 minutes after we had ordered. We stayed for a couple of hours, but never felt rushed out or unwelcome. James, the manager of care, was always walking around with a smile and making us feel welcome. I can't say enough good things about this place. :) I 100% recommend. read more

Very efficient drive through here. Way to make the best of tough times in Covid. Food has been delicious as always too. read more

Chick-fil-A - ows chick - fil's exterior - Fast Food Near Me - Sevierville, Tennessee

Never been through a Chick-fil-A drive thru where an employee was literally shoving drinks into my hands. We had four drinks and I ended up have three drinks in my hand and one tipped into my lap. I ask for a drink holder and next I'm told to drive up to the window to receive the holder. Smh, great job being proactive Chick-fil-A. Your drive thru times are not that important when there's literally 3 cars in line. I literally wanted to shove all those drinks back into the employees face. read more

This is the most chaotic, disorganized operation I've ever been too. Took over 30 minutes to get our order in, and other motorists were skipping ahead of other vehicles waiting patiently. It needs to be better organized to run efficiently. read more

I have been to a lot of Chick-fil-A's and none of them have been as good as this one! The people ,environment , & of course the food are ALL 10/10! If you visit pigeon forge or sevierville and love Chick-fil-A you definitely need to try this one! I wish I could give it more stars! read more

I felt compelled to leave this review as this location was not only the worst Chick-Fil-A experience I've had, but literally the worst fast food experience I've ever had. It took us 35 minutes to get our food, then it took another 5 minutes to be able to pull out of the drive through. Somebody needs to fix this place ASAP. I couldn't even leave the line if I wanted to for 20 MINUTES. There was no room to go backwards or forwards, just cars everywhere you looked. read more

I love to eat at Chick-fil-A , and sorry to say I don't care for this one. The food was just off. The people who work here are really nice, but my order was wrong 3 times. Lol. But I do know that happens. It's a clean place and quite large , they get your food out fast and it was fresh , but it just didn't taste like the chick fil a I know and love. I will be back because they have GF options, and it's fast for me. read more

It's great, employees are really sweet helpful and super good Very clean and fast service read more

this chick-fil-a moves so slow. i have never been to a slower chickfila in my life. like what the heck???

The service is always so quick regardless of how long the line is. We arrived as dollywood was closing so it was busy, the staff was friendly, the service quick. read more

Food is on par but the drive through worker with initials BJ is too busy trying to make stupid jokes and rush you through your order instead of actually taking the time to listen to what you want. Food is good but my experience with the staff is poor. And my order was messed up due to BJs lack of attention. read more

Probably the worst chic fil a yet. Chicken was over cooked. Just something different with the way the food was cooked. Bright side, wasn't as busy as most. read more

bad service. since when does chick fil a take 45 minutes?! waited in the dam line for 25 mins before getting my order taken and missed breakfast. i got here on time but thanks to the slow service, no biscuits for me! pissed af. disappointed in chick fil a. Charlie was rude to me when I gave my name to him for my order. On top of all of that- THEY DIDNT GIVE US 20$ WORTH OF OUR FOOD. like seriously?? come on. AND NO STRAWS. read more

Chick-fil-A - charlie - Fast Food Near Me - Sevierville, Tennessee

Superior customer service. They forgot a coffee but manager Terry Rowell contacted me and credited me for a free coffee. It was unnecessary and unexpected but Really awesome. Thank you Terry Rowell!!! read more

This place is the best place you will ever eat at idk what your doing if you've never eaten here. God literally dropped this restaurant down from Heaven love you Chikfila Keep up the good work read more

Extremely disappointed with THIS chick-fil-a. After getting in line at 10:15 the line was barely moving. I figured I had plenty of time to get through the line before breakfast is over. Never in my entire life have I waited 15+ minutes to get to the order menu at a chick fil a. I have no idea why this one is so slow. The employee who took my order was not even apologetic for the inconvenience of their slow service. Will never in my life return to this cfa. read more

Well well well. I hadn't done something like this in a while, and I wanted the experience to be STUPENDOUS. Of course...... twas' not! I went through the drive through... as one does. I ordered the grilled chicken nuggets and a large ginger ale. When I was asked if that was all, I said yes, thank you. THIS BOY HAS THE AUDACITY TO NOT SAY MY PLEASURE. I was FUMING! I asked him his name. He said twas' Marshall (Wright) Dyson IV. So this is what I said to the boy. And I quote, "You need to say my pleasure, it is extremely rude to us paying customers!" To which he replied, "Yes ma'am, I'm sorry." I pulled through to pick up my nuggets. I was handed the nuggs, and I opened the box. And guess what I found. A WAD OF GUM. I will never be returning to said "Chick fil a" every again. So be it, and good morrow. Tis' it! read more