Why is Wendy's closed on Easter? I wanted my free four piece and a 10 piece nugget with my barbecue sauce. Ughhhh I'm so hungry

We sat and waited for 15 minutes for two baconators, two fries, and 2 drinks. When given our food we were missing a burger and fry, but were told we were only rang up for one even though we used a BOGO offer. The lady who took our order (we assume she was the night manager because she was the one to override the transaction) had problems hearing our order and instead of asking us what we wanted she tried to rush our order through without making sure if we had more to order. The fry that was given to us was the wrong size, and the burgers were not made correctly. Spend your money elsewhere people, this Wendy's does not care in the slightest if you were satisfied with your order. read more

They're literally are using a shop vacuum in the kitchen during business... I don't even think that's a good idea after

Waiting at the counter for a few minutes nobody will help, called a teenager over ask where the manager is. All 6 sitting on their butts no doing anything. 1 said we are having a meeting of the mind while there is no customer service. Really place Dave would have shut down. Really like Wendy's food. This is not the only time that it has happened. Come on people wake up fast food is expensive and you don't care. Culver's is across the street and I went there and it was fast service. read more

Ordered 10 spicy nugget, bacaonator fries, double cheeseburger everything was cold or still frozen. Check your food before pulling away from the drive-Thur.. Go to Culver across the ways. read more

wow bad bad customer service all around would not recommend this place to anyone once been there twice screws up order both times never again! read more

You decide. We had an order for a car full of people, it was pretty simple but it turned into a circus. We had to repeat our order twice because the drive through person didn't get it right when repeating it to us. Then when we got to the window, she asked us to verify our order and when she repeated it to us again, got it wrong again. So once we finally got her to say it right, we still got the wrong food in our order and by that time, we were already home. They had given us nuggets in place of our tenders. When I tweeted about our trouble, Wendy's said they'd contact the store to make it right. I never did hear from them, then Wendy's said they'd follow up and now even Wendy's Twitter has stopped tweeting me about it. Ridiculous. read more

I don't often write scathing reviews. In fact, I don't think I ever have. I am not interested in putting a guy out of business and I understand all businesses and all people have bad days. But this place off the 94 exit ramp that says Racine and is across from the Racine Visitor's Bureau, is disgusting and is having not only a bad day but a bad year and perhaps decade. And it's a true health hazzard and the health department needs to check it out and possibly shut it down. If its this filthy in the front of the house. God only knows what happens back where the food is being cooked. I start with the Citgo gas station attached to it where I loaded up with gas but had difficulty seeing the meter as it was so worn and faded. Then I went to the bathroom with my two small children. Why I didn't walk out immediately, I don't know. There was a small poop on the floor and everything else was filthy as well. I can't imagine when they washed this thing last. The bathroom is in a hallway midway between the Citgo gas station/mart and the Wendy's. And neither side seems to be interested in cleaning it. At the risk of showing my incredible lack of judgement, I then decided to order Frosties for my kids. Perhaps the woman behind the counter heard me yelling at my kids, "Don't touch anything!" while I was using the restroom because she gave me my Frosties for free for no other apparent reason. But then when we sat at the table to eat them I saw how sticky the tables and chairs were and the floor was so full of crumbs and God knows what else, we left immediately. Terrible, absolutely terrible! Do not stop here no matter how much you need gas or to go potty. There are other options across the street. And honestly, a bush would be a better option than those bathrooms. read more

Worker had horrible attitude and was very impatient, Didn't even try to reach out and give us our food just put it on the edge of the window

Came to this location 3 times and got served by T Wendell. I have never seen a individual hating his job like that person. Talks down customers very rude keeps messing up orders and talks down towards customers and be careful if you ask for ketchup and mayo to go he will eyeball you like you are asking him for money. Always liked Wendys it is safe to say will no longer buy at this location. read more

Wow..did all of the employees start today?..absolutely clueless..took 15 mins for a simple order AND they had to ask me several times what we orderes..and finally after getting our order, no "sorry for the delay"..nothing..and to think fast food workers want to make more money?....Give me a break read more

Worst Wendy's I've ever been to. The cashier was literally the only one doing anything. As someone who was a manager at Burger King for 6 years, the manager's behavior is completely unacceptable. There were only like 4 people total working, the manager just VERY leisurely walked around staring at the 10 people waiting in line for their food and didn't do anything. The soda machine was out and without ice so we had to wait for the cashier to get our food, take our orders, fulfill drive through, AND get drinks. There was also an employee with her hair completely down (VERY unhygienic and against health code) look at all of us waiting and go out for a smoke break instead of helping. We waited around a half hour for 2 small meals and a bowl of chili. They also forgot our cheeseburger. Absolutely ridiculous. Someone needs to be fired there! If I could give negative stars I would. read more

0 stars if I could after what we went through to end up having cold food, sour poisoned tasting lemonade, rude employees including the "Manager" who would not come speak to anybody who's order was incorrect. My wife and I visit this location pretty often and have never had an issue until this visit. Our order wasn't that difficult so why it took so long to receive it and then have it be wrong is beyond me. We simply ordered 2 spicy chicken sandwich meals with no mayo and 2 biggie bags with the big stacks no mayo for the kids all with lemonade for the drink. (Which we were not offered the free or add on priced lemonade) we were just charged for the fresh lemonade. Not only did we sit in the drive through line for 15 minutes with nobody in front of us, but most of the order was incorrect. The only thing right was the fries and the chicken nuggets in the biggie bags. The big stacks were plain chicken sandwiches with mayo and lettuce on it. The other biggie bag had a wrap and not the burger. Then the spicy chicken sandwiches my wife and I ordered both had nothing on it except mayo. The one and only thing we asked to not have on it. I went in with the bags of food and the lemonades that tasted like poison and I kid you not there was a line of 5 people waiting for messed up food to be corrected. Once I came up to the counter 10 minutes later the cashier rolled her eyes yelled out "we've got another one" and walked away without saying a thing to me. UNACCEPTABLE! I then waited another 5 minutes for anyone to come back and see why my order was messed up. I explained to her we ordered in the drive through and this is all wrong. I would've gave her a receipt except I was never given one. So she without saying anything again walks away to get the girl from drive that gave us our food. She grabbed the bag and walked around the corner to take the items out and check. They then went and grabbed the manager who was inspecting everything also as if we did something to it or ate it (we didn't take a single bite of anything) nobody came back to the front counter for another 10 minutes as they were re making the order I guess because nobody had informed me or asked me anything still. Once they came back she handed me the 2 biggie bags and the chicken sandwiches in another bag and didn't say sorry, or we replaced anything, she said nothing. I felt so disrespected I didn't even want to bother asking for a new drink so I left it on the counter and left. I have never encountered more rude employees in my entire life. And the lack of management to not even acknowledge that customers are having poor service and come to apologize to them is a shame. I'll leave this review on the best part about the whole "fixing" the situation fail. The best part about them giving us the new sandwiches and burgers. They left the same fries and nuggets in the bag after a 30 minute wait for everything. So half of the meal ended up being cold and unwanted because they were so ignorant and inconsiderate to replace the whole entire meal! I visit this area often and will be going to the Culver's across the street from now on. I highly recommend anyone reading this to do the same with this location. read more

On a road trip. Making our way down to Chicago. Stopped for gas and a quick bite. The Wendy's is very clean and spacious. Everyone was extremely nice especially Joshua the cashier. Wish they were this nice back home. read more

This wendy's always takes a ridiculous amount of time to get your food and its not even correct half of the time. I only live a mile away and i love wendy's food but after waiting 28 mins for my food at this one, i now drive 10 miles to the wendy's on hwy 11 by walmart read more

OK let me start by saying WTF! I go to this Wendy's for 2 reasons. 1 its after I get back from the bar and its on my way home to eat the other. Its just close to home. It pisses me off that I had to tell the kid running the register twice no mayo, but as soon as I get my chicken sandwich the only thing it had was mayo!!! The hell!!! So I return it wait another 5 mins for my sandwiches ( thank god I had fries to eat other wise I would have said horrible things). As soon as I got those they were plain when all I wanted was lettuce and tomato. So I the short less complicated way in say this is you want to get pissed today go to this Wendy's! read more

The manager at this store needs to be fired. Only one in line, he looked at me numerous times but avoided me. I finally had to ask if they were open. Finally got waited on by Savannah who seemed to be the only one working. All manager did was stood at fry machine my entire wait. No ice in machine, place was dirty. Avoid this place! Doesn't deserve one star. read more

Drive thru much quicker then going inside. If you drive in from the street instead of going around the backside of the gas station it's less awkward of a turn. read more