I was charged before I could redeem my points in the Wendy's app, but I was pleased to find out that as long as you have your receipt, you can claim your points still! I love being a Rewards member because you get free food for your next visit. Tonight's dinner is a Baconator and a sparkling energy pineapple citrus. My partner's is a Baconator and a cherry limeade. Bon apetit! read more

Wendy's - Fast Food Near Me - Waianae, Hawaii

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Absolute rubbish of a location, with horrendous service. My wife stopped by to grab some food on the way home, she ordered a #1 for me, medium, there were hardly any fries, and absolutely no patty or cheese. Basically I got a tomato and lettuce sandwich! Save your money, do not bother with this place. I tried calling them 3 times no answer. read more

This location is definitely the worst on Oahu! The quality of service is just as bad as the quality of their food service. No matter when I go there for a salad, it's "out of salad." Today they had no line at all and they literally had me sitting at the speaker for 7 minutes to tell me "sorry, we're out of salad." I don't understand how corporate hasn't stepped in with the overwhelming bad reviews? P.S. They're also always out of fountain drinks (machine down). It's a wonder how this location even turns a profit? read more

Wendys Nanakuli posted Dining Room hours are 6:30 am to 10:00 pm. Yet for weeks now they tape a hand-written note on the locked door to the dining room, "Drive Thru Only. We apologize for the inconvenience." Sometimes its posted from 6:30 am through morning and lunch hours than dinner time its open. Other days its all day and night. If you arrive on foot specifically to eat there before school, its a big inconvenience. The only time the dining room is closed in other establishments in the area is due to no electricity. Wendys do it for no visible reason other than the employees and manager dislike dealing with customers in the dining room? read more

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When we walked in, a frustrated family ahead of us ended up leaving because they had been waiting for 20 minutes without a single employee acknowledging them. There were four workers visible, but they completely ignored the register. Because I am pregnant, I urgently needed to use the restroom, so my husband called out to ask for the key code. They completely ignored him. Finally, a cashier named Karmen walked up with a massive attitude. When we ordered our Frostys, she literally slammed them onto the counter. Not only were they melted, but they weren't even filled to the normal amount. When my husband questioned the quality of the food, Karmen aggressively told him to "shut the fuck up"--not once, but twice--right in front of our 4-year-old son. When we asked to return the items, another employee named Sarah came up and defensively questioned why we wanted a refund, acting as if she couldn't see the melted, half-empty cups right in front of her. When I asked Sarah for Karmen's name, she lied, claimed she didn't know it, and walked away. To top it all off, the manager Chelsey--who had been standing by the food line watching this entire ordeal unfold--finally stepped in. She yelled at Karmen to go to the back, but when she processed our refund, she showed absolutely zero concern or accountability. When I calmly explained that her staff's behavior was completely unprofessional and that swearing at a parent in front of a child is unacceptable, she didn't care at all. I stayed calm during the incident because I didn't want to stress myself out while pregnant, but this establishment's behavior is completely unacceptable. If you cannot handle basic customer service without resorting to profanity and hostility in front of children, you should not be working in food service. Management clearly does not care. Avoid this location. read more

This is the only place on the Westside that treats you like you owe them something. Rude af. 2 workers talked about a hair possibly being in my food yesterday after I got back in the drive thru to fix the incorrect order, and laughed when handing it to me. Just except whatever they give you. Niceness doesn't matter to them. This is the 3rd time in a row, and not the first time since they've opened that its been wrong. Sometimes it's not even close to the same item you ordered. They don't care. Even if it's a huge difference in price negatively. Then they'll look away from you as they deal with you at the window. Is it because I'm white, not a chance. Everywhere else is great! Something is wrong with almost everyone that works here. It's never fun to deal with their crappie attitudes and shitty service. Just suck it up, cuz nothing will change..., and forget about your points, they won't give you a receipt. Everyone should be retrained or given a job that doesn't require customers directly. How are they open with no card from the health dept, n everything is not passed. Food prep with hands, contaminated food, improper food storage and poisoning. Tf read more

2x I went to this Wendy's after my shift from work, both times very disappointing and it always seems to be with the fries. After a 8 a hour shift I'm to tired to cook especially 11pm at night both times I ordered a large meal. First time I had about 10 fries in the bag. Last night April 16 I went again gave my order and they told me to pull up around to the front waited for about 10 minutes only to come home with colder than cold fries, frustrated I threw them away, I wouldn't even feed it to my dogs never again...I'll stick with Jack in the Box kapolei always Hot and Fresh... read more

Absolutely horrible. The food was bland and the burgers were pieced together like a toddler made it. The soda was room temperature because the ice machine "broken," how does it break??? Also, it wasn't even carbonated well. My order took 10 minutes even though I was the only one in line. Not to mention the food gave me food poisoning the day after. The only Positive thing about this place is the workers. Would not recommend this place EVER. read more

I ordered the biggie, double cheeseburger, nuggets, fries, drink... the burger was so salty, and tasted off. I couldn't eat it.. nuggets and fries was okay. But after 2 bites at first I thought the meat was spoiled, so I just threw the whole burger away... disgusting read more

Nanakuli Wendy's is a gem..... early event in Nanakuli and decided to try Wendy's. Tried the French toast and seasoned fries and it was hot and delicious. The girls that work here are really friendly. My order came quickly and was freshly made. Restrooms are very clean and there is lots of parking. I did notice a little golden sand on the ground at the entrance and I giggled because only in Hawaii would you find golden sand on the ground at Wendy's..... Thank you Wendy's for reminding me we live in the best place on earth. read more

Wendy's - Only in Hawaii would you find sand on the ground at Wendy's - Fast Food Near Me - Waianae, Hawaii

I was on the Westside and since we are Wendyless in town - decided to stop by....was so clean...restroom was clean...manager was very nice....burger yum...fries...yum...and this hi tech drink machine that had many choices - i had orange dreamsicle soda kinda sweet but yum....next time I am here I will be back for a good ol' fashioned burger and tasty fries and make another selection from their fabo drink machine ! read more

Two times in the past two months the chile hadn't been able because th egg u didn't heat it up at 13 noon and months later at 1;40 pm. What the hell Poor management read more

On Labor Day my companion and I went to Wendy's Nanakuli. We used a coupon for Dave's Double buy one get one free. We also had a coupon for free fries with a purchase. The food establishment was empty of customers. It was too quiet. I noticed there was one customer at the drive thru. It took a while for the food to come out. The fries was nice and hot when we received it. Thought we was going to dine in at the restaurant...instead we opted to take the food home to eat. Once we reached home...my companion opened one of the sandwiches and noticed it was the Baconator instead of the Dave's Double. Tried calling the restaurant...their phone was very busy.. Called almost 130 times with no answer. My companion lost his appetite since it was the wrong burger. Forgot to check the burgers while at the restaurant. read more

If I could give a ZERO I would. They sold me 2 of the new swirl frosty's and it looked like junk, tasted like super frozen milk. Never going there again. A McDonald, Burger King, and Jake in Box shakes are 100 times better than these frostys'. See photo read more

Wendy's - Supposed to be Frosty from Wendy's - Fast Food Near Me - Waianae, Hawaii

Had a Biggie Meal and it's a lot of food for me. Service via the drive thru was excellent! She found my online order quickly and on to the 2nd window I went. Ambiance was typical drive thru but the friendly service made it great! read more

Their customer service really sucks. Came through at 8pm and their night crew had really bad attitudes, and was talking to us as if she wanted to bite someone's head off through the mic. Unprofessional, customer service is terrible, would not recommend going here. I've came here through the morning and their crew is super nice and professional. They need to take some customer service class, or the manager needs to take notice of their attitude and fix it! They even fortunate I put 1 star, but thats the only way my review can posted. read more

Worst meal ever. Strawberry lemonade tasted like a generic powder mix and cost $4.19. Gave to employee to trash it. Single cheeseburger had shaved lettuce (the kind that comes in a bag with a chemical sprayed on it) and I could taste that it was not right. Took 3 bites and trashed it. French fries tasted ok but not hot threw them away as well. Husband did same with his fries, baconator double and drink. Spent $32 should have gone to McDonalds at least it would have been edible and would get a coupon for buy one get one! Wendys sucks but the employees were nice. The shirt was there (owner?) made sure everyone noticed him. Just like a seagull....they fly in, poop all over everything and then fly out! Never again will I eat there. read more

They always ALWAYS disappoint. They can't even do something as simple as putting the sauce that I ordered inside the bag. If you're not going to do your job correctly, don't even show up at all. The management at this location really needs to retrain all of these workers. Because, how can you be that lazy? They didn't only mess up once on my order, but twice! It's genuinely crazy how lazy and unprofessional they are. Honestly, this Wendy's is doomed. Why? Because all the workers in there are ALL LAZY. read more

This place needs new workers and they need to learn how to throughly cook all the food. How is this place not shut down? Just sad

Worst Wendy's on the island. They are always out of flavored drinks and menu items. I think they might be under staffed also since it took me over 30mins to order and receive just a small coke. I tend to steer clear of this place and I wish I stuck to my guns tonight. Unfortunately, I thought ordering a drink wouldn't be so bad. I was wrong! Never coming back. read more

I don't know why but Wendy's consistently has the best staff of any fast food establishment. This location is no exception. Very friendly, well spoken and respectful counter staff. Newish decor and seems pretty clean. Their Biggie Deals are still the best deal for fast food. So this was the first time I ever returned food at a fast food place. Salad was brown and wilted. To their credit they apologized and gave me a fantastic new salad. The Cobb salad is my new go-to at Wendy's for a low card tasty meal. read more

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We stopped at this Wendy's after my follow up appointment. Why? Glad you asked. I saw that Wendy's has a Strawberry frosty. I love me some Chocolate Frosty so I wanted to see if the Strawberry held its own. Hubby ordered the small size and I got a Jr. frosty free with my key chain. Both were Strawberry of course. It looked like a frosty. I could feel the ice crystals which is good. The taste was more like a gogurt flavor than ice cream or low fat ice milk. It had an immediate after taste. I thought it was just me. I stopped eating mine. Hubby asked, if something was wrong. I was like, I'm just curious as to how yours taste...Lol. His tastebuds were similar to mine but he didn't have no problems finishing His Strawberry Frosty. Cast Iron Stomach I Guess. The crews were friendly and the service was fast. I'll be back but for my Chocolate Frosty next time. read more

Wendy's - Fast Food Near Me - Waianae, Hawaii

It is currently 7:32 am and the site and business hours posted on the door are not accurate. No one is here. UPDATE: called and found out the manager and crew members decided not show up. Currently only one person came in who was called in and is waiting for the crew to show up. He was very apologetic. read more

22 years on this planet and my first time eating at Wendy's. This location was very beautiful and clean with nice benches and tables. I was at the register for about 5 minutes without acknowledgement while the cashier girl took the the person in front of me's order, helped make the order, and then returned to me after around 7 minutes to take my order. We ordered the jr fries, bacon & cheese potato, barbecue cheeseburger, and a frosty cookie sundae. I think it took around 12 minutes to make our order, but it was strange because there were no other customers in the store or in the drive-thru besides us, and there were 7 workers that were all scrambling to make food that didn't seem to be ordered lol The outside of the potato was very very hard and we ended up just scraping the insides out and eating that. The burger was a decent size but I think I'd rather go to Betty's Burger Joint in town for the same price & better quality. The fries were good and so was the frosty. read more

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Terrible experience, the staff was disrespectful, the open time was 6:30 and they didn't open till 7:ish and they didnt switch the menus and made the wrong food read more

I went to Wendy's Nanakuli, and soon as I pulled in, I notice that there was customers dining in and no one in the drive thru. So opted for the drive thru. I order a Dave's double cheeseburger meal "medium size" with sprite and a side small fries. Than I was told by the dude that took my order that they were out of sprite. Very disappointing. My order took a while before receiving it, and they forgot my side fries. So I told them about it, and with no apologies, it another couple of minutes and upon receiving it, I pulled away and check my order and everything was cold and the fries tasted old, and not fooly cooked. I definitely will not be returning. So sad. They need to work on their customer service, food time and quality. read more

Never again will I eat here! Served me uncooked chicken. They said for me to wait in front for my food but not even 2 mins later it was delivered to me. They were just wanting to get out of there quickly. read more

Wendy's - Wow! Legit served me uncooked chicken! Ordered the spicy chicken - Fast Food Near Me - Waianae, Hawaii

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I would have posted a picture but we never got the chance to order. There were two ladies ahead of us waiting for food and we were told that they would be right with us but after 15 minutes of waiting and no one taking our order we walked out. read more

I'm so disappointed after getting my drive through order! I ordered a taco salad with extra cheese and a Jr Deluxe burger. 1st off the salad was not fresh, a lot of wilting lettuce and brow, barely any cheese, wich I paid for extra and did not receive, after pick out the bad parts, I was just over it and threw it away. The Jr. Deluxe burger was the worst, I asked for mustard and did not get it in the burger! The bun was hard, and the meat was burnt, the sauce in the burger was runny and looked like someone spit in it. I fed the meat to my dog and threw the rest away. At least my dog enjoyed the meat! Don't get me wrong, I love Wendy's but not this location! This is by far the worst and will never go there again! The one in Mapunapuna is my go to Wendy's! Now I wish I went to Taco Bell which was across the street! Oh Well, we live and learn! Never Again! If you're reading this, don't make the same mistake I did and save yourself from hunger and disappointment and go elsewhere! You'll Thank me later! read more

Wendy's - Not Good - Fast Food Near Me - Waianae, Hawaii

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I don't know what is up with the Nanakuli Wendy's but every time I order food from this location they've forgotten items ordered or given the wrong items. We spend over $40 and don't get everything. I shouldn't have to sit in the drive through for 5min and double check and check off everything ordered on my receipt. read more

Pretty upset with that order doesn't look anything near the one on the picture menu and the cheese is still cold read more

Wendy's - Bacon Pub fries - Fast Food Near Me - Waianae, Hawaii

What I like about Wendy's! What don't I like. Ever notice walking into a fast food establishment where they are making your burgers to order like in and out? Well Wendy's does! All their food is hot and fresh. Try them out you won't be disappointed! read more

This place has really gone downhill. Literally ordered two biggie bags exactly the same. One didnt have the nuggets it should have and neither had straws or the extra vegetable I had listed on the order I placed online. read more

their soda machine is always out of soda AND ICE. The frosty's are always watery and disgusting. The workers are rude and always have attitude. The place is always a mess trash everywhere and food all over the floor. The girls bathroom is very nasty and it looks like it hasn't been cleaned in a year. They never have utensils outside by the BROKEN SODA MACHINE. They don't even have soda in the machine if that's the case why even have a soda machine. Whoever is running this needs to be fired. They always get my order wrong and never put my sauce in my bag. They don't wipe the tables after customers use it. IF I COULD GIVE THIS PLACE A ZERO I WOULD read more

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Wendy's Nanakuli has opened December 4, 2019!! Yay more food options in Nanakuli!! Per the website this location does not have mobile ordering or mobile pay, it is not open 24 hours and it doesn't have breakfast. But it DOES have Coca Cola freestyle WiFi and is open late!! Brand new parking lot nice and open lot style Nearby vendors are a longs and tbell Since opening the drive thru lines have been a bit long, but totally expected since Nanakuli hasn't had many fast food drive thru food options in decades I love the inside nice and big beautiful seating and big tv to enjoy read more

Ordered a bacon bourbon burger today, normally everything is ok. Tonight my burger buns were stale with texture almost like cardboard. I guess I paid for two bites of cardboard ‍ read more

Wendy's - Burger buns harder than cardboard - Fast Food Near Me - Waianae, Hawaii

Made a drive thru mobile order for two meals and 2 salads. Was told to park and they would bring my order out when I went to pick up. I waited at least 15 minutes while watching other cars go in and out. Went in to find 3 employees standing stone am empty dining room. I said I'd been waiting and one of them just pointed to my god and said it's there. No apology or thanks for waiting. I was angry but I grabbed everything and went home. Cheese fries were some cold and a sandwich was missing. I tried calling the restaurant but they didn't answer. I go to Wendy's because it's a step up from other fast food places, but this location is an embarrassment. read more

Awesome! Always Good service. Always Great burgers, nākea potatoes, and lemonade! The new location at Nānākuli has the nicest service focused employees with aloha ... great vibe! Mahalo nui for making sure My order was complete & accurate. Keep up the great service!! read more

Wendy's - Wendys @ Nānākuli Village Center...great service & smiles! - Fast Food Near Me - Waianae, Hawaii

Workers with Attitude, no ice at the machines, out of most soad at the one working Machine. They only have one machine working the other one is leaking all over the ground. Water all over the floor with no caution wet sign. Young girl helping at register sneezing, and sniffling wiping her nose with her shirt. Just disgusting and dirty. I don't think I'll be back here. read more

Wendy's - Leaking machine with no out of order sign also no caution wet floor sign. - Fast Food Near Me - Waianae, Hawaii

Needs more improvement. Food was cold was not cooked Salad was brown and half eaten My salad had no strawberry nor chicken. Employees was rude af And most of all we waited ,45 mins for our meal read more