My experience with Dr. Loos was exceptional. I came to him with one of the worst ear infections…read moreI've ever experienced and was in excruciating pain. From the moment I arrived, he recognized the severity of my condition and provided prompt, compassionate care. Dr. Loos treated me with both expertise and genuine kindness. He thoroughly explained what to expect during the healing process, and although it was hard to believe at the time because of how intense the pain was, everything unfolded exactly as he said it would. Thanks to his treatment plan and the medications he prescribed, I recovered just as he predicted. I'm incredibly grateful for the compassionate care I received. Dr. Loos is knowledgeable, caring, and truly takes the time to educate and reassure his patients. I highly recommend him to anyone in need of an outstanding ENT physician.

I would not recommend this place and will never return…read more I was overcharged for services I did not request or need. I went in specifically because my primary care doctor referred me due to frequent nosebleeds. Instead of focusing on that issue, the doctor moved me from room to room, checked unrelated areas like my ears, and then charged me for those exams without explanation or consent. The entire visit lasted less than 10 minutes, and I left with nothing more than a cream for my nose, which has not worked at all. Somehow, that brief visit resulted in a $630.40 bill, which feels completely unjustified. I called several times to get it adjusted and they just gaveme the run around. I don't understand why unnecessary exams were performed or added to the bill. This experience felt rushed, disorganized, and extremely overpriced. If you're looking for honest care and transparent billing, I strongly suggest going elsewhere.

Excellent Surgeon! My recovery was the easiest and fasted of…read moreanyone I've heard of and I'm 64. I'm two weeks out from the surgery and really looking forward to the positive health impacts this will have. Surgery is still surgery but wasn't miserable and the modern techniques he uses made it as easy as I think a surgery can be. He's a bouncing energetic guy but a great surgeon. Also, his scheduling Admin, Barb is wonderful. Professional, effective but a kind human

I was born with a deviated septum and have always had nose and sinus issues as a result. I was…read morereferred to Dr. Ford by my primary doctor and I'm so glad she did. I went in for a consult which was quick but the most eye opening one that I've had in my life. I've been trying to solve for this issue for many years as an adult and have always felt like I've gotten the run around. Not Dr. Ford. He did a scope and let me know what was wrong and what my options were. I chose surgery. After the consult, I worked with Barb, who was great help in answering my billing questions and just general questions of what the surgery and recovery would be like. She was just a pleasure to work with. On the day of my surgery, Dr. Ford checked in with me before and explained what would happen and answered my questions. The procedure was quick and efficient and everything went great. 6 days after my surgery, I went to his Walnut Creek office and had the stints removed. Again, another quick appointment and he answered all of my remaining recovery questions. I would highly recommend him for any ENT issues and let everyone know how patient and kind he and his office are.

Dr. Hribar's is one of the best doctors I've been to. She was the 5th doctor I saw for an eye…read moreissue that I suspected might be related to the sinuses. She asked lots of questions and really took the time to understand my issue. She was also the only doctor to order an MRI for me, which after almost two years of searching for an answer, was finally revealed, thanks to her.

Wonder Dr very informative. Explains everything of what's wrong with you. I would definitely…read morerecommend her

I was disappointed to be dismissed from this practice after a missed appointment without receiving…read moreany prior warning. As a long term patient, I had expected clearer communication and an opportunity to address the issue before being removed from the practice. I understand that medical offices have no show policies but I was not aware of the dismissal since I received no warning. The lack of notice and communication was disheartening, especially after being a patient for an extended period of time. I hope the practice considers implementing a more transparent and compassionate process for long term patients in the future.

Dear Contra Costa ENT,…read more I was going to ask what your problem is. Instead, I will spell out exactly what your problem is: the quality of the doctors! The 2 doctors I have seen in this practice are rude, arrogant, don't listen, want to do the minimum amount of work figuring out my problem, don't want to do a thorough workup, and could care less about my prior symptoms/medical experiences. The first doctor I saw told me to take ibuprofen everyday for a month despite my prior history of a GI ulcer. And I didn't even have neuromuscular pain! I sent him my file with my medical history a few days before and he obviously didn't review it. A doctor not familiarizing themselves with a pt's history is irresponsible. How can a doctor effectively treat a patient's problem without understanding their past medical history? The second doctor was fixated on a TMJ diagnosis could not accept that not only were night guards unhelpful for me, but that my dentist does not think they are necessary. His response was to tell me to keep wearing it twice instead of accepting my answer the way a respectable doctor should. A dentist's opinion that a night guard isn't necessary should be the end of an ENT bringing up a TMJ diagnosis, period. The same doctor (#2) made rude and arrogant comments demonstrating how immaturely he behaves. "I already investigated by looking into your ear" is not how to respond to a patient asking for a thorough work up. "I'm a pretty good clinician" is not how to respond to a pt who doesn't think you are communicating well with them. After dumping doctor #2, I found an amazing ENT who not only communicates respectfully but did a thorough evaluation that caught significant problems that require surgery. She and the audiologist who diagnosed a mild hearing loss were surprised my prior ENT kept pushing TMJ with the absence of dental symptoms. My new dentist (& my former one before I moved to CCC) did not see any evidence of TMJ. I'm pretty sure both dentists would have said something if they did. My current ENT also thought my hearing would have been worse than it was and honestly I think it would have been if I stayed at CCENT. I actually submitted a complaint against the doctor who refused to evaluate further (& was rude) with the CA Medical Board because I want him to see that not listening to patients isn't just rude but dangerous. I'm worried that people who don't have a lot of medical experience may not know to seek a 2nd opinion the way I did after I was mistreated. Contrary to other reviews, I never had problems with the staff. However, my experiences with the doctors in this practice have been horrible and 100% outweigh my interactions with the staff. This practice really needs to hire doctors who enter medicine for the right reasons, especially those who listen to their patients and want to do as thorough of a work up as possible. The two doctors in my review contributed to my PTSD diagnosis from several male ENTs who dismissed my pain. As a result, I would like to see this practice to hire female doctors as there are other women who feel the same way as me about needing to see female doctors only. I will never go back unless the practice hires female doctors who genuinely care about their patients the way mine does. I will also tell anyone who asks for an ENT recommendation not to go there either.

Although the condition I was in for was not fun I had a really fantastic experience from start to…read morefinish. One of the biggest things for me was the communication--he's super easy to talk to, actually listens to your concerns, and explains everything in a way that makes sense. I never felt rushed or like my input didn't matter. The procedure went well and recovery was exactly as he communicated. Overall the results have been great and the recovery was way smoother than I expected. The whole office vibe is professional but also very friendly and welcoming. If you need an ENT who is both highly skilled and just a genuinely nice person, Dr. Kangelaris is definitely the one to see! Highly recommend.

Here's the updated review with your additional paragraph on imperfections:…read more Dr. Gerald Kangelaris and the team at San Francisco Otolaryngology are fantastic. The practice is staffed by incredibly caring doctors and run by an unbelievably warm and efficient staff. I especially want to give a shout-out to Sylvia at the Union Square office, who was not only very warm and compassionate as I felt nervous about my CT scan but also went above and beyond to get me a cup of hot water for my tea. That gesture was so thoughtful and reminded me of flight attendants who have very serious safety jobs but are also warm and attentive. At the other office, I really appreciated Jackie, who was very helpful with scheduling. Carol, who did the CT scan of my sinuses, was unbelievably compassionate and managed to calm me down without even realizing it just by her presence. One of the highlights of this practice is the exceptional approach to informed consent. The informed consent for the CT scan was the best I've seen, comparing the radiation exposure from the scan to the amount one gets in everyday life. This visual and relatable comparison is fantastic. As a law professor specializing in the ethics of informed consent and decision-making, I found this example to be excellent--on par with the LASIK procedure and research studies I've seen at UCSF, where the attention to informed consent is exceptional. There were a few imperfections in the medical care that I want to highlight. Communication with the doctor is through a medical assistant rather than directly, which isn't ideal. Additionally, I noticed some inconsistencies in advice, such as whether to start antibiotics right away or delay for a month until my next appointment. Another imperfection, which seems somewhat typical of practices not affiliated with academic hospitals, was a slight unfamiliarity with some research questions. For example, I had asked whether sinusitis is associated with other risks, such as cardiac risk or systemic inflammation. The doctor confidently said there hadn't been any studies on the topic, but I later found out that studies have been conducted. To be fair, I can't speak to the quality of those studies since I'm just a law school professor who studies studies, not a doctor or medical school professor! Despite these imperfections, I really appreciated that Dr. Kangelaris didn't push surgery, even though that's obviously a profitable option. Instead, he took a thoughtful, non-surgical approach by first suggesting a CT scan to assess the situation and then doing a culture to identify the best antibiotics, even mentioning that a longer course of antibiotics might be necessary. The office itself is beautiful, clean, and conveniently located, though parking at both locations is on the expensive side. Overall, this is an excellent practice with warm, attentive staff and a thoughtful, patient-centered approach to care. Highly recommend!

ENTs are in short supply, there's no great solution as far as getting good care quickly…read more I'd say this guy is top notch, the doctor himself gets 5 stars, it's just the office scheduling apparatus is confusing if you're a bit disorganized. Problems were really due to my own disorganization but if you aren't punctual and organized you'll have to reschedule. First off it took about 6-7 weeks to get an appointment, but this is actually good as I explain later. Apparently ENTs need an audiologist's report to have an objective chart of frequency/deficit relationships with your hearing. This takes an hour, too expensive for an MD to do--so this is done by an ancillary person-- audiologist -- who has to have a separate appointment with you. So you get two appointments. There are also two offices, one in Woodland and one in Davis and if you are get confused and go to the wrong place you'll be too late to make it to the other office and will have to make another appointment maybe a week later. Guess how I know. They do try to schedule you with the audiologist one hour before doctor at the same location so if everything goes smooth it's not a headache. So make sure you grasp not just WHEN but WHERE your appointment is, because if you google the phone number to get the appointment it's two layers, you get the referral service first who gets you on a separate call to the people who can actually tell you when and where your appointment is. And they might not remind you WHICH OFFICE your appointment is. It's definitely more clumsy than have a number getting you to a receptionist who directly looks things up. Zavod himself is great, obviously very smart, very polite but engaging with refined Old World manners. I guess the long time to get an appointment helps him from being overworked and burnt out. He takes time to thoroughly get your history and details, and the time to carefully and sympathetically explain everything. Other doctor's offices I've gone to have a crowded waiting room because they're doing a model where the MD spends the absolute minimum time to bill the service with you, tell you the general category of your diagnosis, and then the next patient is herded in. They are at best superficially genial and detached, and you can tell they are not really interested in medicine anymore. They aren't tuned into the nuances of your particular case which offer the opportunity to optimize treatment. Zavod's not like that, he seems to have his clinical curiosity and empathy intact. At one point I laughed when he was describing my moderately severe condition and he looked sort of shocked. I explained that the whole apparatus he was carefully explaining was sort of comical, and reassured him I took my condition seriously. He wanted me to take my case seriously because he himself did, which is a good ad for him. I only acted so weird because I'm sort of a Buddhist and the body is just a cloud floating by.

Took our newborn in for a simple tongue clip. Very pleasant clean professional office. Friendly…read morereceptionist and nice nurse greeted us promptly on time. Dr Zavod eased our apprehension and had us in/out in 30min. Great experience.

Dr. Murphy is very pleasant. He explains things well and he listened to what I had to say and gave…read moreconsideration to my choices. I was happy with his care. He recommended a biopsy for a thyroid lump and I decided to wait six months and have another scan. If things have changed then I will consider a biopsy. If not, we'll check it again in six months and if it still hasn't changed, we're done. He was OK with this decision.

Might be a perfectly fine doctor; desk staff apparently can't find their ass with both hands. I…read moretried to schedule a self-pay visit, but they say they can't see me because they're out of network for my insurance (yes, I know, hence self-pay), that my device would be thousands of dollars (already have the device, which was, indeed, thousands of dollars), and that they basically refuse to schedule an appointment because they misunderstand how billing works. Zero stars.

So it's been 5 years since I did my surgery, and unfortunately I have reoccurring sinus infections…read moreso I'm back here updating my review. When I went to Dr. Yeung's office recently, I was told I need another surgery! Apparently, they didn't take out a bone in my nose that was blocking my sinus from getting out, and that is causing me having repetitive sinus infections over the years to the point that I'm on anti-biotics every 3 months. They never told me before/after my first surgery that was an issue, or else I would have told them to go all in and remove that bone and do a complete surgery/clean up. This is super frustrating to me, and hence the 1 star.

Dr. Andrea Yeung is an Excellent ear, nose, and throat (ENT) doctor. I was in dire need of a…read moreskilled ENT specialist. I had been suffering from a fungal infection in my left ear for six months, and my previous ENT had dropped the ball. Dr. Yeung quickly cleaned out the fungal infection, sent it for biopsy, and saw me four times every three days. Each time, she meticulously 'vacuumed' my ear. It was painful. Dr. Yeung was super efficient, gentle/caring, and she got great results. As well, her treatments helped close the hole in my middle ear. She also has great staff. I feel lucky to have connected with Dr. Yeung.

This office did not verify whether labs were in-network for my insurance, and the office manager is…read moreextremely difficult to reach and does not return calls reliably. I went in for a sinus infection culture over 6 months ago, and the sample was sent to an out-of-network lab. This resulted in a large charge that, after speaking with my insurance, I should not have been responsible for. The situation escalated to the point where the lab sent the bill to collections. Because of this experience, I would not return to this provider. Patients have to be able to trust that office staff are knowledgeable about insurance networks and that they will communicate clearly if issues arise. That did not happen here. Overall, this was an unfortunate experience, and I was dissatisfied with both the handling of my care and the lack of follow-up.

Dr. Fong and her team are some of the kindest providers I have ever worked with. They listen,…read moreprovide proactive suggestions and clear communication. I feel like I'm in great hands and getting excellent care for my sinus issues with a team that truly cares about me!

Best. Doctor. Ever…read more I've been seeing her for 6 years now, and I don't have anything negative to say about Dr. Nguyen. I go see her a few times a year for various reasons, and I always come away thinking that I have the best doctor in the world. She remembers things I've told her about my life from like 5 years ago! She's warm, compassionate, very intelligent, and makes me feel like I'm her only patient when I'm there. There is never a hesitation to have any kind of test done that she thinks I might need or to refer me to a specialist. I know she's busy, but I can also always get an appointment either that day or the next day. Today I called her at 11:30 and saw her at 3. She's a family practice doctor, so she sees people of all ages, so I'll be sticking with her for hopefully a very long time. I live in San Francisco, and still drive out to Pleasant Hill to see her...she's definitely well worth the drive.

I liked having Dr. Nguyen as my doctor. I was sad when she closed her practice. I saw her for…read moreseveral years. I believe she is now at the Pittsburg health clinic. I am thinking about just seeing her there as I am not happy with my current doctor.