Dr. Murphy is very pleasant. He explains things well and he listened to what I had to say and gave consideration to my choices. I was happy with his care. He recommended a biopsy for a thyroid lump and I decided to wait six months and have another scan. If things have changed then I will consider a biopsy. If not, we'll check it again in six months and if it still hasn't changed, we're done. He was OK with this decision. read more

Might be a perfectly fine doctor; desk staff apparently can't find their ass with both hands. I tried to schedule a self-pay visit, but they say they can't see me because they're out of network for my insurance (yes, I know, hence self-pay), that my device would be thousands of dollars (already have the device, which was, indeed, thousands of dollars), and that they basically refuse to schedule an appointment because they misunderstand how billing works. Zero stars. read more

Terrible doctor. I saw him for second opinion about my throat issue and all he did was talked to me. He told me he cannot diagnose my throat condition instead he recommended me to another doctor. He then charged me for consulation for not doing anything. Please avoid this doctor. read more

Highly educated top in his classes ! One hundred percent confident in his ability as a surgeon and excellent bed side manner! Thank you Dr. Murphy for repairing my rotator cuff like it is brand new. January 24 2024 twenty days after surgery! Still healing but very confident in future results.... More to follow! read more

Had high hopes for this doctor, but completely incompetent. Not sure what else I could say. Very disappointed simple sinus infection didn't know it was that difficult to diagnose read more

Dr. Murphy is the best EVER!! I had vertigo and he was extremely helpful!!! Very smooth with the different techniques to help get rid of this awful condition. read more

Dr. Murphy is so personable and intuitive. He is well versed in his specialty. The level of explanation he provided was exceptional. And It's just a bonus that he is good looking. read more

I came there because I was afraid of losing my hearing as I had chickenpox. The doctor just took a look at my ear and didn't know what was happening and referred me to do a hearing test with an audiologist. The office called me later to cancel the appointment because they were afraid of me spreading chickenpox. I ended up finding a different doctor and started from scratch. I got a bill of $641 later on!!! Does this doctor have any mercy?? read more

I used to recommend Dr Murphy to anyone seeking an ENT as I'd visited a few times over the past 10 years and really liked the guy. He was a pro and nice. Perfect. Recently I needed some gunk cleaned out of my ears and made an appointment. They said I was a new patient because it had been over three years, but they never told me there was a huge new charge for that that my insurance would deny. So I paid $600 out of pocket for a 5 minute ear cleanse. When I got the bill I called to make sure it was correct, but they disavow any blame and said I had to call Stanford Health billing dept. Hiding behind the med group billing. Nice. When I asked for Dr Murphy to call me to discuss they said they'd pass along the message. Suffice it to say, I never got a phone call. Weak sauce, to use a little slang. read more

It's funny how they all use different names for the same business!! This place is absolutely horrible they go through and do an insurance check waste all your time. Nice place I'm sure the doctors are fantastic but from the elbow reviews I highly doubt it they're front desk absolutely need to be changed out and more knowledgeable in regards to the practices and customer service. Pass it up go somewhere else I ended up going to Pinole just for a great doctor read more

I had nose bleeds for nearly a year, finally decided to go see Dr. Murphy. He diagnosed the problem, cauterized the blood vessels using a chemical on a swab, never felt a thing. Problem diagnosed and fixed in like 20 minutes, painless and quick! If I ever have any other ear nose or throat problems I won't drag my feet so long before I go in. read more

It's been years since I had my tonsillectomy from Dr. Murphy and all I can say is thank you. It was life changing. I've had tonsil stones since before I was a teenager and they have been horrible. To the point where every day I needed to carve out time to deal with them and special tools to deal with them, not to mention the smell and prolonged sicknesses associated with tonsils filled with this garbage. One operation and utter, bliss. My colds/sore throats have diminished dramatically and when I do get sick, it lasts 1/5th to 1/10th the time. Thank you Dr. Murphy! read more

Dr. Murphy is great! I saw him last year and after our first appointment decided a tonsillectomy and septoplasty in Oct (2012). I was really nervous and he assured me that everything was going to be ok and beneficial. I'm so glad I went through with it! It has now been almost 5 months and I can actually breathe out of my nose and sleep normal! Dr. Murphy did an amazing job (My allergist recently commented on how amazing everything looks). If you need an ENT see Dr. Murphy! read more

Dr. Murphy is awesome. He is skilled and knowledgeable. I am 30 years old and my snoring got to the point of my wife and I sleeping in separate rooms. I went to Dr. Murphy and had an evaluation. He told me I needed tonsil surgery for various medical reasons. I agreed, and scheduled surgery. He got me in on December 22, 22015 which was awesome because my insurance deductible was already met for 2015. I felt at ease from start to finish. I am now 2 weeks into recovery and my wife said I don't snore a bit anymore; also i was able to get a hold of someone on Christmas day to get a refill, and all throughout the week into new years. Let me say this, the other reviews stating the front end staff are rude, and unorganized - absolutely true about a couple of the(not all, some of the girls were extremely pleasant). HOWEVER, you are seeing a professional DOCTOR, not his staff. He should be judged on the quality of his work, and not the rudeness of the front end staff. All the 1 star reviews are unfair and unjustified. If you want a quality doctor as your ENT, come see Dr. Murphy. You will not be disappointed if you need a surgeon. read more

I came to the realization that I had tinnitus, so I scheduled an appointment with Dr. Murphy. I waited 45 minutes past my appointment time, sat with him for less than 10 minutes, and he billed my insurance $560. $70 of which I have to pay. He said he would call me after he got my results so we can form a plan to address my tinnitus, it has been over a month with no call. Would not recommend him if you're looking for someone timely and responsive. read more

Dr. Murphy was great. I never go to doctors, but after a month long of throat clearing, lump in throat, and difficulty swallowing, I decided to go in. He was very professional, and thorough. He scoped me on the first visit and actually said that he doesn't want unnecessary visits. He diagnosed me with silent reflux and referred me to a GI specialist. He didn't push any pharmaceuticals. Thank you so much Dr. Murphy!! read more

Dr. Murphy is skilled, there is no question about that. Yet, there is more to a doctor than his knowledge and experience. Dr. Murphy's staff is arrogant and unprofessional. They could care less about their patient's time. That means having the patient wait around for 45 minutes, without any explanation or estimate as to when they will be seen. I complained to the front desk receptionist that I had been waiting around for a doctor I didn't even think was in the building. "I'm leaving," I say. I don't want to pay for this visit. Maybe I should bill you guys for my time. She responds, "ok" with serious attitude like she was 12 years old. Every response from her up until this point is ....a yeah, so what response. Then I get the manager on the phone who starts to play Matlock. "No, you couldn't have been there 45 minutes, it was more like 39 minutes....(so on and so forth)." The manager does not take a step back and look objectively about the situation but starts to spout off every excuse she could think of, accusing me that I had something wrong. Dr. Murphy gets on the phone. He starts to guilt trip me by saying that he provided good care to me while I was in the ER, as if this is a reason that I should receive horrible customer service. He says, I cancelled my other appointments to see you in ER as if that should excuse his tardiness. The point of it is Dr. that you weren't in the ER. In fact, I don't know where you were. You certainly didn't make the appointment. None of your staff members communicated what was going on. I had a childcare concerns to think about. You may find this hard to believe but my time is important too. He found nothing wrong with anything that had gone on. More defensiveness with an obligatory I'm sorry. He didn't mean it. DR., YOU AND YOUR STAFF BEHAVE AND TALK AS IF YOUR PATIENT'S TIME IS LESS IMPORTANT THAN YOUR TIME. THIS IS UNACCEPTABLE. *While this is all going on a guy comes in for his appointment. The same reception says, no appointment was made. He's arguing with her, you called me and told me come in at this time. She responds, nope. Wow. read more

over the last several years i had been fighting off reoccurring strep throat. i had been told several years ago that i was not a good candidate for a tonsillectomy. i think this was mostly because my then doctor wasn't a fan of surgery. over the summer i got strep yet again! this time i was DONE! i was tired of antibiotics and tired of getting sick for no reason. you, the average person may get sniffles and be done with it. NO NO NO, i get tonsils that consume the whole back of my throat making it virtually impossible to eat, swallow and breathe! so i decided to hit up my new doctor about surgery. he gave me the referral but warned me most doctors don't like to perform these kinds of surgery's unless they have to. i met with dr murphy armed with all the knowledge needed to fight getting these bad boys removed. to my delight, there was no battle of KY vs DR! YEEEE! the whole ordeal was simple and easy. dr murphy is super friendly and knowledgeable. surgery was a breeze and his entire staff made me feel really comfortable. YEEEE! even after the surgery, i started to run out of meds, his staff was on their game at refilling my prescription. no hassling back and forth between doctors office and pharmacy! (that's what gave you the 5 star rating). in the end, if i had more tonsils to remove, dr murphy would be my man! read more

I have never before written a review but feel I should relate our experience and frustration and hopefully it will help someone consider their decision in choosing an ENT for themselves or a loved one. I can not judge Dr. Murphy on his skills only on his compassion and concern for my 89 yr. husband who has been suffering from disabling health issues that resulted in his Internist sending him to Dr. Murphy to be diagnose. We went for his 1st visit on Thurs. June 7, 2018. After our visit Dr. Murphy advised us to begin with test as soon as possible and scheduled the test for Tues. June 19. Perfect!! We were so happy we would finally be finding the cause of his problems. After the tests we were told Dr. Murphy would call us within 48 hrs, with the results. Not hearing from him on Thurs. we called his office on Friday and was told they would put a reminder on his desk and he would definitely call us later in the day. NO Call!! Office closed Sat. & Sun. Today Monday, June 25 we called again and was again told they would leave a note for Dr. Murphy to call us. It is now 7 p.m. NO response from Dr. Murphy or his office staff. The stress my husband is going through because of Dr. Murphy's unresponsive, uncaring, inconsideration is heartless. cruel, unprofessional and uncalled for. Very, very sad. read more

My one star is based on my experience with the Receptionist/Scheduler, cos i will never get the chance to get past the a-hole that answered. After reading the other reviews I didn't think it could be THAT bad, oh boy was i wrong! The lady that answered, aside from not greeting me properly & introducing herself with a frigging name, she answered as if it was a tremendous bother i had called in. Very rudely & curt, asked for my name...phone number...& as i was giving her my #, she bursts out very annoyed, cutting me mid sentence "hold on!", i was on hold for 7 mins 20 seconds with no explanation. When she finally returns, with the same condescending tone, asks for my phone # again. Then asks for my insurance info; mind you at this point she never asked what i was seeing the doctor for, or if it was urgent, nothing! Told her I didn't have my card WITH me, & i was told she couldn't proceed until she had THAT FIRST. I asked if they could tell me the next available appointment but again she couldn't tell me anything until she had my insurance info. Really? I mean... REALLY!!!!?!!!! WTF! read more

Dr. Murphy is a great doctor. No question. Pros: He was able to schedule surgery to get ear tubes placed for our son very quickly, so for that I am very grateful. His office/receptionist was like a well oiled machine-and the office was clean and never crowded. Staff was prompt with all matters related to surgery scheduling and insurance verification. They did great. Cons: We waited over 20 minutes for each appt. Even when we had 745am appts. Even when there we no other patients there. It is very difficult to have a toddler wait long for appointments. He was late to the surgery center the day of our child's procedure- which is not great when you have a toddler who cannot eat or drink anything in preparation for the surgery. In all fairness, he did call the surgery center to let them know, but they did not relay the message to us. The post op appointment, which was one week after the surgery, was not billed correctly to the insurance so they sent me a bill for my copay. Being in the medical field I know the "rules" so I called their billing office saying that the appointment should have been covered as part of the surgery. They admitted it was billed incorrectly. Had I not known this, I would have paid a copay, and they would have kept the money the insurance paid. Hopefully this was truly an error. Be advised that if you ever have surgery, and you go back for a post op appointment within 45 days of the surgery, you should never receive a bill for the office visit. Overall, the most important thing to me is that he did a good job and was able to accommodate us in a very short amount of time. So for that I am willing to overlook the other stuff. Would still recommend him. read more

The receptionist/schedulers are SO bad I'm already firing them before I get to see Dr Murphy. So dissapointed in the lack of common sense and apathetic desire by staff to do what's right. The Doc might be awesome (I'll never get to find out) but his rude, unprofessional staff are killing his wallet without him even knowing it. What insurance (I have great ins) do you have is the first question out of their mouths (before name, chief complaint, my referral MD's name, etc) and they act ditzy...like they're doing something else while taking your call? No prob if you could actually multi-task, but these girls have their hands full with one thing at a time it seems. Don't like to judge a book by it's cover, but the girls answering the phone are so unhelpful I have to say no thanks. read more

I had my appointment yesterday, and I've gotta say after 3 years of dealing with numerous doctors, it's nice to meet a kind, caring doctor like Dr. Murphy who takes the time to go over the problems and tests. I've seen comments on the receptionists and staff, and I honestly didn't have any problems with them. They were really nice as well. However, for those who do have problems with staff at a doctors office: if there's a really good doctor behind that staff, it's worth it to hang in there through the staff problems to be taken care of by that doctor. Good doctors can be hard to find, and Dr. Murphy is a good doctor. Thank you for treating me like a human being and taking the time to treat me yesterday. I look forward to working more with you. read more

Dr. Murphy was THERE for me when I needed him in the hospital. He took over the situation and I didn't have to worry about anything. He's as good as it gets in caring, proficiency and availability. It's true he has staff problems, but that goes with the currently educated assistants. He is quick to address these issues and make corrections. read more

Seeing Dr. Murphy for sleep apnea & he is the best- very patient, understanding, and explains things well & reasonably. A family member saw him as well for nose surgery & he was great. read more

I saw Michael Murphy today. I had to have a friend take two hours off from his work to take me to Murphy's office. I sat and waited for him about an hour and he never showed up. So I went to the front desk and told them that my appointment was 12:30 and it is now 1:30. I was convinced to go back to the room that Murphy will show up. He came in with an attitude telling me that he had an emergency. When I was walked into my room I saw him sitting in his office so I did not understand what kind of emergency he was talking about. He wanted to know why I was there and I told him that he should have looked at my chart before seeing me. He had a condescending and intimidating attitude toward me. I felt as if he was about to attack me. He then told me that it was best for me to leave and I did because I was not comfortable with him by then. I contacted Stanford hospital and informed them of his rude behavior. He needs to be sent to some sensitivity classes and learn how to deal with patients. read more

Doc Murphy is skilled. Get over getting an appointment as long as when you get one the Dr. knows what he is doing. Thank you for your help! read more

Dr. Murphy is a great listener and a fantastic diagnostician. He cares and is always there for you and makes you feel inspire of a crowded schedule that you are his only patient. One of the best doctors I have ever had the pleasure of calling "My Doctor". I recommend his to everyone read more

Just got off the phone with the receptionist. Explained the urgency to see Dr.Murphy and decided to schedule me for 3 weeks from today. That's not going to fly. Situation is pretty serious and you thing they would adjust your schedule for urgent situations. Disappointing on the staff's part, not the doctor. read more

I had a minor surgery (preauricular cyst removal) with Dr. Murphy and had excellent results. I had full understanding what to expect during and after the surgery and everything went smoothly. My incision looked much better than the ones I saw when I was researching the procedure on the web. I was referred by my excellent dermatologist who I have seen for 20 years so I expected quality care and was not dissappointed. read more

I was referred to this practice on an emergency basis for a severe sore throat, and didn't get to research or pick my doctor at all. I hit the jackpot with Dr. Murphy. After being treated dismissively as a whiny hypochondriac by my GP on-call doctor, Dr. Murphy was patient, understanding, compassionate and thorough. He recognized I had a serious condition and immediately had me admitted to the hospital. (If anybody ever tells you nobody ever died of a sore throat, don't believe them!) He clearly explained everything I should and should not do, and made sure I understood. Later that night in the hospital I had panic attack and felt my throat was closing up. Again, he was patient, competent and non-judgmental and made sure I got the treatment I needed. I hope I never have another throat problem as long as I live, but if I ever did, I'd see Dr. Murphy. Not to mention, when I went to see him the first time I looked like something the cat dragged in and he charitably described me as "well groomed" on the chart - what more can you ask for? read more