Don't ever take your car here very unprofessional and made the problems on my truck worse and never…read morerectified the situation

We came into town at 3pm, friday before Easter weekend. Our car that was making horrible noises…read morefrom the brakes . We knew we were only in town for the weekend and then it was back to CA. I called Big O and he told me they were booked up and closed for the weekend but go ahead and bring the car in so he could look at it. We brought it in and by 5pm they had replaced all the brake pads and only charged us the price of parts and minimal labor. I couldn't be happier with this business. In fact, I'm sending my husband back 690 miles away to get the oil changed there next week.

Great place to save on gas happy hour everyday. Located behind McDonald's parking lot, SAVE SAVE…read moreSAVE !!!! Here is a Business Man who cares about the community.

Been buying gas, repair and maintenance service here for nearly 40 years. I've never been…read moredisappointed.

Today, for a simple leaky tire repair they accepted the car at 9:30 AM. It is now 12:00 PM and it…read moreis just being pulled in the bay. I was told the wait would be 1.5 hours. It now has been 2.5 hours and l am still waiting. If your time is worth anything, GO SOMEWHERE ELSE. Anywhere!!

Great experience, besides a gentleman named Teddy. Teddy carried the worst attitude as well as poor…read morehygien. Was very rude upon entrance, never really gave too much attention to any customer I had seen come in. Definitely felt a helpful presence from Ryan W. As well as a Jake Z. but Teddy needs an attitude adjustment. Also he quoted me wrong on a price, when I asked Ryan W. He said a much cheaper price which Im assuming was the correct price. I suggest Big O but do NOT suggest speaking with Teddy.

If you find yourself with car issues in Silver City go to Tood's! Great folks and service!read more

Are there folks who work here who enjoy working on cars and know a few things? Yes. Are they…read moreorganized, thorough, considerate, or timely? Not at all. A fairly straightforward repair took 9 days because of a repeated failure to order all the correct parts. Do yourself a favor and head to R&L unless you have 2 weeks to spare.

The incompetent service department here completely misdiagnosed my sons Prius when his check engine…read morelight came on while traveling through Silver City. I've been an Automobile technician for 40 years but was 1000 miles away. My son had already had the fault codes read for free at an Auto Zone and we knew it needed an inverter coolant pump. These crooks wanted to replace the engines water pump plus the inverter and the hybrid battery for several thousand dollars, so we towed the car 100 miles to Viva Toyota in Las Cruces where they knew what they were doing and treated us honestly and professionally and he was back on the road by noon with only a new inverter pump and a bill less than $500.00. Avoid Lawley Toyota in Silver City by all means

Lawley Silver City installed a transmission (2005 Jeep, 124K miles)…read more After picking up the Jeep (2 weeks later then promised). I drove to California where the Jeep barely made the drive. San Diego Lawley informed, "Only 4 of the 8 bolts holding the transmission to the engine where present, once they got into the transmission they said it was a mess with a myriad of transmission issues, all to do with Service." I returned to Lawley Silver City and shared my experience with head mechanic Marty. Marty in return shared some pearls of wisdom, "It was my own fault for putting a transmission in a used Jeep, and he would never purchase a Jeep." I worked over 30 years in the entertainment industry, so I'm used to arrogant people, but they usually have a skill set to back up their mouth. Marty couldn't even properly install a transmission and blames the Jeep brand. If ya'll don't want to install transmissions into a used Jeep, please inform customers prior to them spending $6,000.00, and we can go else where.

Bad Experience. Appointment for Lube at 1PM 4/02/2026. Arrived and Checked in at 12:50PM…read more Service not started until 2:05PM, not completed until 3PM. Cost for oil change $18.18 more than same oil change 11 1/2 months ago. Charged extra $8.44 for (off the shelf) oil filter for 2015 Buick LaCrosse, a standard and common American Vehicle.

Gross Incompetence abounds at this location. 4 hours to…read moreinstall 6 tires, is "Crazy" according to the main store manager, who was called to approve a refund because they "lost" the adapter needed to balance my new tires. 4 full hours to just mount the tires, no balance. They are complete slaves to the inadequate and inflexible computer checkout system. Hopelessly incompetent to deal with a slightly unusual situations, and nothing can be done if the computer doesn't approve While stuck there for 4 hours I could not help but overhear another customer report his truck almost lost all its engine oil, because they had failed to fully tighten the drain plug when they had changed it's oil earlier that day. An employee who worked in the main store made an offhand comment to a workmate that she would never let the tire dept touch her car... Beware

9:45 appointment and they didn't even start on oil change until 11:45 when we complained…read more Completely incompetent. Avoid like the Plague.

I made a deal with Lauren the sales person then spoke with the finance officer I believe they made…read moreme a deal on fri night on my car as I was purchasing a new platinum sequoia. Saturday after we made the deal and agreed on everything after they had seen all the pictures of the trade after and agreed on price and everything and I was willing to drive over 18 hours round trip the office manager / finance officer called me back and told me I had to call my insurance company and pay to have a new windshield put in. he saw all the pictures well in advance!!! I was so excited but if Toyota is going to allow them to change deals that were already made then what does that say about that dealership??? I would have to pay more money in insurance to file a claim I was set to leave that morning it's a good thing I didn't drive all the way there to find out this is a shady dealership!! please don't trust them we had completely agreed on everything and he said the deal was done then played the old change up on me!! will never ever by from them Hatch Toyota is SHADY!!! Pearl Penney

I was traveling from Tucson to Silver City when my Toyota 4Runner developed a loud "popping" noise…read morein the rear differential. I called RPM and spoke with the owner. He had me bring it to his shop first thing in the morning. He took a test drive and also put the vehicle on the lift to diagnose the problem. He suggested I take it to a specialty rear-differential shop since it has a Locking 4x4 rear end. He then offered to tow the vehicle back to Tucson in a few days -- for a VERY Reasonable rate ! 100 % HONEST and very Reasonable. I highly recommend this shop !

Shortly after moving here I took my car to a car repair place closer to downtown for a routine…read moreservice. They informed me that they didn't rotate the tires because I needed a new steering arm and tie rods ($1,300). The "work" was done, but the car was not right. Took it back to the shop twice..no results. I then took it to RPM (big mistake not taking it there first). They FIXED the mess that the other shop made and at a very reasonable price. I agree with the other reviewers ...thank goodness for an honest repair shop in Silver City.