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    Werstein Bookkeeping

    1.0 (1 review)

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    5 years ago

    Rude staff, taxes were incorrect. They are happy to take your money but act as if you are bothering them if you have any questions.

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    Charter Communications

    Charter Communications

    (15 reviews)

    Terrible Customer Service!!!…read more I recently (3 years ago) had a name change, and this company accepts my payment every month under the new name by the way, but refuses to change the name on my account. I have called them several times requesting the change, and each time they promise to change it. However, month after month and year after year I still have this old name on my account. Today, I called customer service to request that they cancel my account due to not being able to change my name. The lady I spoke with was extremely rude, and has no business being in customer service... I then requested to speak to a manager, the manager was a bit better at customer service and offered me a $20 credit for my trouble, but I will only get that after she monitors my account to be sure that I do not cancel. So for my trouble I get spoken down to, and get some credit dangled over my head like a dog begging for a treat.... Really Charter... Really? This is how you conduct business??? Now mind you, their name change policy is extremely archaic, there are only two ways to do it... you can only send it by snail mail or fax of which is super inconvenient for this digital world... but okay!!! You are a company that supposedly provides the best in TECHNOLOGY and are the MOST up to DATE... and you cannot receive an email? I will be shopping for a better more up to date company who cares about their customers.

    If I could give a 0 I would. I have had intermittent internet issues for a month which the internet…read morecompletely drops signal every 1-3 minutes, they have sent out 4 technicians in the past month with no resolution. They state the problem is at the pole. There seems to be 0 communication within the company between techs and maintenance, customer service just wants me to reset my modem 700 times. Gross negligence and incompetence, if there wasn't a monopoly in my area for internet service providers I would have switched long ago. I work from home twice a week and this has been directly impacting my job performance. Spectrum does not cover lost wages instead offer an extremely generous $25 off my monthly bill. I don't want your charity, just the service I pay for. If you have an option I'd recommend staying away from charter (spectrum) whatever they are calling themselves these days.

    Werstein Bookkeeping - bookkeepers - Updated August 2026

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