They responded quickly which was great and appreciated. I wanted my shocks and struts to be replaced, and I independently purchased them because I wanted a warranty on my parts . However the response was that they don't install parts purchased from the customer . I had a follow up with a question which was why don't they install parts pre purchased - because I'd like to have a warranty on my parts . The response was "we don't provide warranty " , which I knew they wouldn't provide warranty on my parts since I pre purchased my part with its own warranty and they didn't answer if they do provide warranty on their own parts and labor . My main question was why don't they install pre purchased parts and I was hoping they gave me another option alternative option. It was a missed opportunity was they didn't give me another option for the service, such as offering me warranty on parts and labor if I used their service/business . Maybe even educating me as a future client as to the why their business doesn't do that . Overall the response was quick but my question wasn't answered . They do offer the service but didn't really offer anything after I said I had pre purchased a part . Thanks anyways for the quick response! read more

Willow Bend Automotive - The conversation between the business and myself regarding the service . - Auto Repair Near Me - Lutz, Florida

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The Price originally quoted was great, But then opp is going to be even more. They for got to include my tire rotation and want to charge me $32 more. Bad Business read more

The good: Friendly, honest, and they can usually work you in pretty quick. On the downside, they seem pricey. They charge a mandatory $115 "diagnostic fee", which is not subtracted from the cost of repairs. So, for example, even if you know you need brakes they are going to charge you $115 to tell you that you need brakes! The real purpose of the $115 diagnostic seems to be to check out your whole car (fluids, brakes, battery, etc) so they can recommend additional services/repairs. Parts seem to be marked up excessively. I needed two window regulators/motors. I could see the after-market parts for $50-$200 at NAPA, Autozone, and O'Reilly, but they quoted me $396 (x2). So basically, almost a 100% markup. They quoted me $532 for rear brakes, Jiffy Lube quoted $500, and I had Firestone do it for $476. So again, pricing is on the high side PLUS the mandatory $115 diagnostic fee. read more

Just wanted to leave this review after a tough morning with a flat. A guy in my neighborhood recommended them. I was hesitant but it's so close I had to try. They got me in on the spot. They took a look and knew it was unpatchable but tried to give me every option out there. Even giving me a quote and leading me the right direction for new tires. I took the man's advice and it made my day a whole lot easier. They didn't fix the entire issue but could have easily just sent me away without further conversation. It's the good customer service that lead me to writing this. DO NOT GO TO CHRISTIAN BROTHERS go here save money and time. The front desk was super cool as well even coming in to see specific clients. Thank you guys for the information. I did not pay a dime but definitely took their time. Thank you again! read more

Just picked it up. All seems to be as expected at a reasonable price. Was it the cheapest? Nope, but I felt I got what I paid for, and they didn't try to rip me off. Recommended some additional services. Some we did, some we can do on our own. Overall, I'd come back for work on this car or any of my other vehicles. read more

We reached out to a few places to have our car window operator gear repair. Cheri was beyond professional and clear about understanding what we needed and what to expect. Very engaging. We are very pleased with the job and planning on returning for further extra work. Highly recommend ! read more

H/T to Willow Bend Automotive: Your employees were professional, courteous, knowledgeable (Cheri), wait time was faster than I thought it would be (Keith) and the price of repairs was fair. I'll be back. read more

Attempted to get a quote for a specific repair needed on my vehicle. Willow bend automotive refused to discuss any possible repair cost over the phone unless I came in and paid their diagnostic fee. Sorry but you lost a potential customer. read more

I have been in auto repair for over 45 years. Stopped here for a simple estimate for one item as they could not give over the phone for a maintenance check. They take it upon themselves to write up everything you do not ask for. Such as radiator flush (which just had one 2 weeks earlier) they suggested an oil change (which just had one 4 weeks earlier) among other unneeded service. Its apparent someone unplugged my AC compressor and tampered with the radiator cap seal too to give an appearance of a leak. This was all working before my car entered the shop of horrors. Very nice folks in the office but the techs not too sure of their own agenda. I ran from this place and never looked back. You folks make up your minds but reviews are sometimes do not depict accuracy. read more

I brought my vehicle in for an oil change and tire rotation. new wipers. It was assigned to a new inexperienced mechanic and I was not aware of that. The mechanic didn't tighten oil drain nut, didn't remove new wiper blade covers, and didn't properly tighten lug nuts on wheels. I came home and garage was quickly covered with oil, wipers scratched windshield when I turned them on for a few seconds, I had to take to Toyota and have it all redone, so I paid both places for the same work. linda the always wonderful kind cashier at Willow Bend assured me that day the owner would call me, but he never did, even after I called to speak to him a handful of times for a few days.s. Would not recommend nor go back to Willow Bend again. The owner was rude not to call to discuss after I was promised he definitely would call me that day. Before then service was good and work was done by experienced mechanics, but allowing a new person who did everything wrong is unacceptable. Very disappointed. You lost me, my wife, my family, and friends as customers due to no response from owner and really poor service provided. my garage is also ruined from all the leaked puddle of oil. read more

I have been bringing my vehicles here for years. They are honest and reliable and locally owned/ small business. All of the workers and the owner here are friendly, helpful and trustworthy. They have repaired some extensive damages to my vehicle as well as wonderful with regular maintenance and oil changes. Never try to sell me something I don't need and always upfront about what's going on with my car. read more

Great Customer Service, quality and value. Fair price. Hometown feeling and authentic. one of the few places I have been where they work hard to offer the best services requested. I had a total suspension replacement, and a battery that was less than 5 mo old ends up calling it quits. they went the extra mile and contacted the warranty, had a new one delivered, and installed. that is going the extra mile. they also had me come back next day when I mentioned something was t working right. most places would have you wait a week or two due to scheduling conflicts but they worked me in. Jay Castelfranco is the one to call. we just moved to the area and am thankful to find a reputable place to take our vehicles for service. A++ read more

Always good service. Fair prices and never tried to do work that is not necessary. If you are looking for an honest family owned automotive shop that has been in the Lutz, Wesley Chapel and Land O Lakes area for over 25 years then this is the place to go to. read more

I continue to use Willow Bend Automotive for my entire family collection of vehicles. Why? Because the technicians that work at Willow Bend are so good at keeping my vehicles running great and ALIVE ; 1985 Mustang GT 5.0 liter = 118,000 miles; 2002 Chrysler PT Cruiser = 117,000 miles; 2006 RAV4 Toyota = 230,000 miles, 2008 Dodge Charger SRT8 = 183,000 miles. I will come back again and again, because this shop deserves my money. This is America, and we need to keep excellent, independent businesses like this going strong. read more

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I bring both of my cars here and have been satisfied every time. The front desk and technicians have always been friendly and helpful. I highly recommend bringing your car here for any and all service and repairs. read more

This is hands down the most reliable, honest repair shops in the area. I had my car towed there recently for what AAA considered a computer issue. They looked at it immediately, found out it was a bad battery causing the computer hiccups. They took care of it and I had my car back in a couple of hours. As a retired widow, it's really nice to find honest, caring, and kind people that don't try to scam you. This is my repair shop from now on !! read more

My 2011 car stalled out multiple time and was accelerating when in park. Willow bend automotive called and told me my filter was dirty and once they cleaned that the problem went away however they found Multiple issues. Over 1500 dollars to fix it was a lot but we have to have a reliable vehicle. Fast forward to the day after we got the vehicle fixed we noticed it was missing a little when we slowed down or in park. A couple weeks later the car stopped while behind another vehicle on a busy road. The thing I brought it in for was NEVER fixed. So now more than 500.00 more they want to fix something that was supposed to be fixed. Unbelievable. Yesterday I asked the mechanic if it would cost me something and today they called back and told me a different story. I went by good reviews. Never again. I feel scammed. read more

They are wonderful honest and very helpful, didn't try to sell me anything I didn't need highly recommend!!!

Be very careful if you chose to use this mechanic. They will charge you double markup on parts. (Proof below.) This is unethical. We are from out of town. Our car broke down and we had to have it fixed immediately. Google had relatively good reviews of this mechanic. However, the tow truck driver did not recommend them. Now I know why. Our bill for repair was way too high. In full disclosure, they did call ahead with the price estimate and I approved. That's my fault. But after receiving the bill, they would not provide an itemized bill, to hide the fact they intentionally overcharged. I noticed the part was quoted $688! This was way too high. After research, the Napa part they used only cost retail $344. Guess what $344 times two is? You guessed it: $688. I caught them doubling the price on me. Not only would they not fix it, they would not accept that they knowingly charged too much. Please do not use this mechanic unless you have written quotes and double check everything they say. All documentation is below. You can see what they charged me as well as retail pricing for the actual part, to do the math yourself. Proof with receipt and Napa pricing: https://imgur.com/a/cmT0qMF read more

Awesome customer service. No wait and communication throughout the process. Will definitely recommend this business.

This is our mechanic and would recommend them to everyone. We have five cars and We are extremely comfortable with the excellent care we receive every time. They are ALWAYS on time and very upfront about any charges/costs. We have been using them for years and will continue for many years. Rate: 10/10 A+ If you need a trustworthy and honest mechanic, I recommend Bob and Cindy at Willow Bend. read more

I cannot say enough good things about this business and how professional and quickly they handled my stressful situation. The owner was very nice and helpful when my automatic window suddenly went down and would not come back up again just before I was leaving for an important meeting. I had very limited time to get it fixed and when a couple other repair shops in the area turned me away, they were able to order the part and get it fixed in record time and did not charge me an arm and a leg as I had anticipated. They were honest, fair, and super fast when I needed it most. Not to mention, they're waiting room was very nice with Wi-Fi and bottled water. Highly recommended! read more

I'm a repeat customer at Willow Bend Automotive for good reason. These folks will fix your vehicle right the first time. They charge a very honest/fair price for all the work they do, and get your car back to you FAST. I have been coming to this shop for close to TEN YEARS now, with all (4) of my family's vehicles. I've never had to do a customer "Bring-Back" for repeat repairs. That's pretty amazing if you ask me! This time it was a leaking Rear Main Oil seal, and Oil Pan Gasket/windage tray, plus roadway debris-damaged; steering rack-leaking...combo on my 2008, 180,000 mile Dodge Charger SRT8 HEMI. Willow Bend Technicians got my sweet, MOPAR HEMI baby, all-fixed-up-back-on-the-road in less than Two Days! I am a happy customer. Do yourself a favor and give Willow Bend Automotive a call, the next time you need auto/truck repairs. You'll be mighty happy you did. read more

Was everything perfect? No But I ain't from Tampa and had been in the hospital 17 days. I had my car towed there and was dog tired and frustrated. When a business owner says , "Hey you look hungry. I gotta sandwich from home I'm not gonna eat. Here are some crackers, get a water." That right there makes all the difference in the world. My car radio did not work after they "fixed" the car but that sandwich made me not give a S###. Good human beings. Period. read more

Poor customer service, poor attitude. Obviously not Interested in what they can do for you, but in what you can do for them. Won't be back.

There is no place else I would take my car. Bob & Cindy and the entire Willow Bend staff are great. They do exactly what is needed and don't nickel & dime your repair work with extra add-ons that are not needed. Wonderful service, wonderful people. It's great to be able to trust a mechanic! I'd give a testimony to anyone, anytime about Willow Bend! Michelle Mosher read more

I have been here a couple of times; one for a big job and today just an oil change. Both times they got my car in ON TIME. Normally I get my oil changed at a place that has restaurants nearby...so I went to lunch. Almost every place I have gone to eat, came back and...waited. Today my car was done AND I didn't even take my time! PLUS when you walk into the waiting area, you can't tell it's a repair shop... it's very nicely appointed! read more

Honest and fair! You will not find a better auto shop anywhere in Pasco county! One of the hardest things to find nowadays is an honest mechanic, they are always trying to charge you for things other than what you brought your vehicle in For! Well, Cindy and Bob are an exception to the rule. They were up front and honest about everything I needed for my truck, and nothing that it didn't! They have a customer in me for life! read more

Willow Bend Automotive is an absolutely amazing auto repair shop! They conduct their business with 100% integrity and fairness, and equally important, they provide top notch service. Prior to discovering Willow Bend, our family tried all of the other "major players" in our area and never quite felt satisfied with the level of care our cars received, nor with the prices we were charged. All of that changed when we decided to bring our car to Willow Bend. Not only are they excellent mechanics who offer superior care at more than affordable prices, they are truly good people! You can have complete confidence knowing that they will accurately and honestly diagnose the issue, and more importantly, take care of it to your satisfaction! Cindy and Bob truly care about delivering consistent levels of excellence to their customers and are very welcoming and pleasant to deal with as well! I give them my highest recommendation! read more

I contacted Willow Bend Automotive to preform a pre-purchase inspection on a car. Being out of town, I wanted to be sure it was "as advertised". Turns out it was not! I had asked for a very in depth analysis of the car which was going to cost me at least 2-3 hours labor as well as other diagnostic costs, which I was okay with. Bob at Willow Bend quickly determined that the car was not as advertised. They documented the deficiencies and sent me several pictures. They also called and said it would be a waste of $ to do all the tests. End result is they kept me from buying a bad car, and they only charges me 1/2 hr labor. I wish I was local to them. I would bring them all my business!!!! read more

Called to have a major repair, they got me in right away. Did the repair, but there was a problem. On the way home, the car stalled and wouldn't start, turns out that a wire was shorting the system out. Called the guys at Willow Bend and they had someone out to my car that morning. They made it right and dropped my car off at my home. I've been riding around for 2 mos and no problems at all. Definitely recommend them and will return if in need of any repair. read more

Way over charged for parts!!! Labor cost was typical but they gouge you on parts! Go somewhere else!!!

It's never easy moving to a new state and having all of these new choices to make. What doctor, dentist, automotive center.... Initially we tried our local Toyota center when my daughters car started to make a strange noise. The estimate we got there was over a thousand dollars! It was time for a second opinion. Willow Bend Automotive had some great reviews, so we came here. It was a great decision. This is a husband and wife team with great customer service and an honest business. You don't have to worry about what "up-sell" special could be running like the Chains sometimes seem to offer. Our car was checked out, driven around to locate the problem and the price quoted was significantly lower. The repair we needed was completed in August and it's been running great ever since. Everyone needs to know where they can go for an honest quote and good automotive care, with Willow Bend you need to look no further. read more

I usually don't leave reviews, but I find these bad reviews so hard to believe because when I was out of work and my ac compressor went out, this company changed my ac compressor for FREE even thought it was out of warranty. Who does that?! I have been on the receiving end of nothing but blessings from them. read more

Being part of several car clubs and organizations i will make sure to relay the experience i had at your auto center and the "commotion" your front desk lady said i created first visit over 45 dollars will be little to compare to the business i will direct away from your business. After reading your response to another users one star i can see how unprofessional you are and how personal you take reviews. She hung up before i could say anymore after cancelling my appointment after i drove there sweating my ass off in my car with no ac just to set the appointment. You think the other guy was ANGRY? You ain't seen nothing. I fixed the evaporator myself as your technicicans clearly don't know enough about bmws so maybe you should just not service any bmw and don't take money from bmw owners. I will screenshot this and report on the bimmer pages and walls and already got taken care of at Midnight Tuning in Tampa a much more reputable shop who will charge me NOTHING for an ac diagnostics. So just one customer who veers away from your shop will take hundreds of dollars out of your business over a 45 dollar miscommunication by your crappy front desk lady. Your the perfect example of how shitty shops in Florida can be. My folks will no longer go to you anymore as well as they have gone there several times and recommended I go there for AC issues. No more. Funny how the ONE review you have says "oh my god with all the good reviews" there's only ONE here .. now you have two! read more

It is absolutely the best feeling having a mechanic you can trust! They have always done fantastic jobs on both of our vehicles. I would trust their work and their recommendations 100%. It starts with Cindy in the front and ends with Bob in the back and a better than new vehicle!! Thank you for everything Willow Bend!! read more

I just moved to the area and didn't know any mechanics. I looked on yelp and found only 1 review. So I looked them up on Google and every review was 5 stars. The hood latch on my car broke so I couldn't drive far or fast or it would open. I went there for that and an oil change. I had to jump my car a few weeks ago and the cable came off. I had all the plastic and springs and handle off... Big headache. They did the oil change. Then they fixed and put back together everything at no charge. They told me what Will need to be replaced soon on the hood assembly but they bought me some time. Paid 26 dollars for great service and honesty. I highly recommend and this will be the only place I bring my cars. read more

Took my Mini here. Customer service was outstanding. Warm and inviting atmosphere and great owners. Will be returning.

Willow Bend is really a great place to get auto repairs! When I reached the end of my car's warranty, I feared having to find a mechanic that would be honest and upfront with me on repair costs. In the past, I would rather buy a new car than deal with auto repair shops! Luckily, I found Willow Bend. It gives me peace of mind knowing that I can go there and get honest service without the fear of being taken advantage of. They don't play games with you and their prices are fair and reasonable. If they added a car wash, that would be spectacular! : ) read more

They know cars. They replaced my wheel bearing and my Mazda glides down the road smooth now. They did it fast and at a decent price.