My Mom moved into Mercer Hill in October 2022. She was so excited for all of the opportunities and…read moreamenities promised at the time the contract was signed. There were many positives about life at Mercer Hill. Beth Lynn, Activities Director and McKenna Kingsbaue, Associate Activities Director are amazing. They treat the residents with respect and compassion. They work hard to plan trips and activities that will interest the residents and my Mom loved both women. Unfortunately, my Mother fell ill in December and was placed on Hospice in January. All my Mother wanted was to be at home in her final days so I arranged with hospice to have her brought to HER home in Mercer Hill. However, instead of being met with concern and compassion I was met by Daniel Thompson, Guest Services Director with attempts to block my Mother from being in her own home in her final days. While still getting my Mother settled into her bed and hospice arranging care, Daniel came up to my Mother's room to confront me about bringing her back to her apartment insisting that they have never had anyone on hospice on the Independent Side. (so the obvious concern was that Mercer Hill would not be profiting off my mother's last days). I explained to Dan that I had arranged all of my own care and that Mercer Hill would have no responsibilities and as she is on the Independent side this fits with the message that Dan consistently delivers to the residents stating that residents on the independent living side must care for themselves despite their own website stating differently. When I let Dan know that my Mother and I would not be leaving and informed him that I would sue if necessary he stood 10 feet from my dying mother and laughed. As I pushed back on Dan, letting him know that I intended to grant my Mother's wish to die at home he informed me that he would need to speak with Debra Bodner the General Manager and ran off downstairs. At no point during this brief and unsettling conversation did Dan ever ask about my Mother, express concern for the fact that she was on hospice and clearly ill or even ask how I was doing under the circumstance. When Dan returned 30 minutes later with Beth Lynn the Activities Director Dan still expressed no compassion or concern for the situation and very haughtily stated that "she can stay as long as she has 24 hour care". When I confronted Dan about his attitude and the fact that he had the indecency to laugh at me while my Mother lay dying he again began to laugh and told me that he brought Beth with him to show compassion. Let me remind you, Daniel Thompson is the Guest Services Director. His job is to take care of the residents, listen to their concerns and address them as necessary. Dan is never out among the residents, he shows no interest in the residents or their well being. Shortly after my Mother's death, while speaking with one of my Mother's friends, Dan walked by and the friend referred to him as the biggest Dead Wood at Mercer Hill and stated that he is worthless. After learning how my Mother and I were treated in her final days, many residents complained to me that neither Dan nor Debra had any concern for the residents and that if complaints were made by the residents they were summarily ignored by Dan and Debra. An experience I had myself when talking to both after Debra raised my Mother's rent $500 per month (a 40% rent increase) on her first anniversary. Debra Bodner, as the General Manager showed absolutely no empathy for the fact that the residents lived on a fixed income and that a 40% rent increase was in fact cruel and unethical. It concerns me that Dan and Debra are running Mercer Hill as I have seen many negative affects from their obvious lack of concern for the residents and hope that the owners of Mercer Hill realize that a community with many wonderful features is slowly being destroyed by the very people whose job it is to care for and protect the residents, Daniel Thompson and Debra Bodner.

Don't do it! Don't get fooled with all the bells and whistles. Horrible place for any family…read moremember who has dementia, or can't advocate for themselves.

Profound disappointment regarding the lack of service and compassion from this business. My husband…read morewas on hospice and I needed an overnight caregiver on his final days so that I could get relief from caring from him 24 hours a day. Night 1: the company called 30 minutes before arrival and stated they couldn't come. Nights 2, 3, and 4: Caregiver arrived but didn't have the skills that I required and contracted for. Night 5: the company called 20 minutes AFTER the scheduled arrival time, stating that they couldn't come. Bottom line is that they did not meet their contractual obligations by 40% (not counting the lack of contracted skill level of the caregivers) but they expect me to meet my contractual obligation by paying 100% of the bill. That is unacceptable. The company is aware of my dissatisfaction.

Honestly? We are having a great experience with Visitng Angels who are helping my elderly mom…read morethrough home-hospice during the Covid crisis. Denise in sales, Tina in Scheduling and the myriad of wonderful caregivers - Especially Erika E. - have been so kind to my mom. The clean her and change her adult diapers. They keep her fed, hydrated and comfortable. Alzheimer's is a horrible way to go. They also offer support to my father who is slowly watching his wife pass away before his eyes. It's so very sad. We depend on visiting angels for quality care and so far, we are getting it. THANK YOU, Visiting Angels!!

I worked here for a short time as the SSD and I feel it is a fairly good place for folks to live…read more Although it's appearance may not always be nice and some staff may not always be good I feel most staff do a good job in taking care of the residents! The management team works together to ensure folks get/have what they need to function!

Horrible experience. Less than par facility, dirty and the staff isn't caring nor compassionate at…read moreall. My father died under their "care" and I am still waiting to hear from them - condolences or anything... They forwarded bills to me and packed his room up that same day. The doctors never return calls and they just simply care about the business side of things. Not good patient care whatsoever. Don't send anyone you love there - I wish I knew....

My (then) 93 year old grandmother lived here for about a year when she had taken a bad fall in her…read moreFlorida home at 92.5, and needed additional care. The care she received here was SOOOOOO GOOD that an amazing this happened... She was transferred out of Pine Run (usually a one-way ticket) to Assisted Living at Lakeview's "The Arbor" unit. - where she lived until she died at 96. The staff and aides here were very, very loving, caring & attentive to my grandmother. The only reason I did not give them 5 stars is that sometimes the place smeeled really, really bad (it never stank at Lakeview). The need to check the sanitation on the 5th floor.

My mother is staying there following hip surgery. We are actively looking to get her out as soon as…read moreshe is more mobile, but none of us have the money to move her to a fancier facility, and we are waiting on contact from contractors to make her home more disabled-friendly so she can return to it. Agree with the other assessments below, from what my mother and other people who have seen the place are saying. There is no communication with the hospital regarding medications, you cannot find a nurse or doctor to talk to, the medicine she was on and needed to still be on for UTI was stopped...she cannot seem to get it started again... yet she is not being attended to with regard to hygiene, and the need to be helped to the bathroom. When I spoke with her this morning (I am out of state at the moment), she was looking around for towels within reach to put underneath her because they didn't answer any calls to help her to the bathroom! Are they too busy? She said she sees on them out there watching sports on TV? I guess on break, but (!). Very old facilities inside (not updated anytime recently) and she says it smells bad. She says the staff are not very kind to her (in addition to the neglect over the hygiene issue - they might be burnt out and understaffed, that is my guess - but she seems intimidated at their "resentment of the patients"-type attitudes and glaring). She is not a high-maintenance person/Karen-type demanding person. Just having some mobility and UTI/urgency issues after surgery. My guess is that it has gone downhill since the review in 2009 (13 years can make a big difference in the state of a building). Looking forward to getting her out of here.

The warmth of the community was impressive. I had a chance to tour the skilled facility, where I…read morefound staff to be pleasant. All area were cleaned and well maintained. If I had a loved one needing a skilled facility... this would be the one.

I was verbally abused and lied to repeatedly by management. The poor reviews on here and other…read moresites are justified. Stay away

My parents aged out at Telford, starting in independent living and then moving through every level…read moreof care that they had (Skilled, Personal Care, and finally Memory Care). I was not a fan of them moving in due to my perception of "nursing homes" but I learned otherwise in the four+ years they were there. Literally every single person we interacted with from the nursing staff to rehab to cooks, laundry, maintenance staff, etc. was like family. The professional level of care that my parents received (and us as their family) cannot be overstated except to compare it to the compassion that went with it. We were really clueless about what the last years of their lives was going to entail, and the staff here did it so much better than we ever could have. My husband and I ended up getting on the waiting list and now have a deposit down on one of the carriage homes being built; it doesn't get any better than this for end of life experiences. Aside from the fact that the carriage homes are gorgeous, the kind of care that is there as a "safety net" is exactly what we want. The added bonus is us both being on the same campus if one of us starts to fail in later years; not only does the other one not have to move, they can walk to visit, take meals and do activities together, and in some cases actually be together in the advanced care. (My parents were together in Memory Care.). I highly recommend Lutheran Home @ Telford.

I toured several facilities in the area and Telford Lutheran Community was the best choice for my…read moreparents. They have all levels of care. My father moved into independent living while my mom had to go into skilled nursing. My father is able to visit my mom everyday since they were located within the same campus. Bad weather no problem, you only have to walk across an enclosed bridge. The various levels of care both my parents have been receiving is exemplary. Telford Lutheran is like the Ritz Carlton of care facilities. When I would visit my Aunt in Florida I wondered why she did not get the same care at her facility. She was paying almost the same every month. Telford may be a little more than other communities but it shows in the care and people they hire. If you are searching for a place for your parents I would put Telford Lutheran on your list to review. You will not be disappointed.

Superior medical provider located in Doylestown. No openings probably…read more Nurses go above and beyond to provide back-up/back office services. Geriatrician practice specialty. Really important contribution to Doylestown community. Not as impressessed wtih Nurse Practitioner, Sam or Erin. Have received wrong diagnosis from them. Dr. Zecscreski is also on staff of Pine Run Presbyterian retirement comminity.

Sam Crino is a CRNP and gives quality, compassionate and thorough care. I'm new to the practice…read moreand had a difficult time trying to find a dependable practice with good front desk staff answering my questions and scheduling appointments. Sam is one in a million. I was with another practice for 25 years and never thought I'd be able to find another medical professional who would care for me like my former practice. It took some time to sort through various offices and then I came across Sam at DMA. This is a one of kind practice. I'm pleased that I took my time to find this practice and Sam. Sam listens to your issues, askes questions and will treat you with respect. Thank you Sam for being you.

I have been working here for around 2 months and its a great atmosphere.All of the caregivers are…read moregreat and always communicate. Our clients are always happy and so are their loved ones. We strive to hire and have the best caregivers we can find. We are open 24/7 for questions and concerns.

My dad needed full time health care at home for several months in Collegeville. After a very brief…read morestay at Cathedral Village in long term care, we decided it was time to bring him home. We had already fired out first at home care company when we came upon Assisting Hands. What a difference!! All of your care takers were excellent. They were thoughtful, treated my dad with dignity, loved dogs ( a must) and went about their business with such respect and care. We could not have asked for more. This company is top drawer. Do not hesitate to call them and seek out their services. You will be pleased!

The staff and facility were top notch. My mother was in short term rehab for 5 weeks and throughout…read morethe nursing staff, aides, and physical therapists were unfailingly caring, professional, compassionate, and patient. The facility is bright, spotlessly clean, and well maintained. The grounds are beautiful. The nurses answered our questions and addressed all our concerns as quickly as they could. The level of attention the patients received was excellent.

From the owner: Transforming the lives of children and seniors Christ's Home…read moreis one of the few organizations in the country to offer an array of life-enhancing services to both older adults and children. Our legacy of caring and compassion is interwoven into all of our dynamic programs and services. Learn how our innovative approach fits our community to a †