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    Wesley Primary Care Clinics

    3.3 (3 reviews)

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    HealthTexas Primary Doctors - Southwest Military Clinic

    HealthTexas Primary Doctors - Southwest Military Clinic

    3.7(7 reviews)
    1.1 mi
    Available by appointment
    Speaks Spanish

    I was nervous to take my blood work but Robyn was gentle n soft spoken made me feel relax, I felt…read morelike she care n she did. Sabrina was also very attentive she gave me the supplies i needed I gave them both really a 10. Thank u. Eva Garcia

    I'm sorry to have to be downgrading this review so severely but the way they recently handled my…read moremom's care was heart breaking. My mom was going be out of a blood pressure medication in a day and I had done everything they say to do by calling the pharmacy first so they can send a request for refill which the pharmacy sent twice to Health Texas. I'm not sure what happened with the original pharmacy request, it was sent the Saturday of a holiday weekend, but after the second day of hearing from the Health Texas call center that they had not yet received it, I asked the pharmacy to resend the request only to have it rejected immediately by Health Texas and was told she needed an appointment first. We did have an appointment the next week but she would run out of the medicine days before the visit which would put her health at risk. The pharmacy gave us a few extra pills but it still wasn't enough to avoid a deficit. I called Health Texas every day for three days as her medicine dwindled and was told each time they have to wait on the pharmacy request, only to then reject said pharmacy request. When I asked the clinic about this, they said they didn't see that it was rejected. This is a major issue if the Health Texas system is erroneously rejecting refill requests for health sustaining medication. On the third day of this issue I sent a message through the portal as a last attempt but the only version of the drug in my mom's portal was not the extended release (ER) even though we had asked them many times to take the non-ER version off her record. I hoped given she has only been prescribed extended release this whole past year that they would know to send that but they didn't. On the fourth day of this issue, they sent the refill but not for the extended release (ER) type she had been taking over a year. My mom cannot not take the non-ER version because it makes her blood pressure critically low. I was flustered at this point as my mom had taken her last pill that morning. I called once again to tell them she needed the ER type and requested once again to have the other non-ER drug off her record. We finally got the medicine she needed in time for her next dose but needless to say this whole problem did not inspire confidence in their communication system for critical issues.

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    HealthTexas Primary Doctors - Southwest Military Clinic
    HealthTexas Primary Doctors - Southwest Military Clinic
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    Wesley Primary Care Clinics - familydr - Updated June 2026

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