We were out of town guests staying nearby when my eight year old daughter slipped and fell on a…read moreplayground, bumping her head. This seemingly typical childhood incident turned into an emergency when she started showing signs of a concussion and we were pointed to the direction of this emergency room. She was immediately taken back for a CT scan and was provided zofran for her nausea. The provider spent a great amount of time discussing symptoms and plan of care with me. A skull fracture couldn't be ruled out, but a follow up x-ray once we got home did indeed confirm a skull fracture. I'm so thankful for the nurses and doctor who were working this day and took great care of my girl! Her situation could've been so much worse, but with the quick thinking of the professionals on site, she was ready to go home a few hours later. I would also like to add that the facility was very clean. If you are there awhile, they also have an area to grab a small snack for you or your loved one.

$24,015 billed to our insurance for an X-ray and some stitches. This is everything that is wrong…read morewith US healthcare. As for quality of service, the suture work itself was shoddy and we were told to go ahead and remove them ourselves instead of coming back in. It stopped the bleeding but a big bandaid probably could've done the same.

I was transfered here from baptist hausman facility ER on July 28th, 2026 due to lack of space at…read morehousman, and had a 3 day stay for diverticulitis. I have nothing BUT great things to say about the facility, the care, the staff and all the nurses. Exceptional, professional, compassionate, caring and attentive in listening, understanding and executing exactly what was needed from information, treatment, progress, pain management and even the food and drink items. The Nurses and staff were amazing and attentive to all I required or wanted. The doctor visits are done thru video conference and were surprisingly better than if they would have come in person, the doctors did not seem rushed, very explanatory for my situation with time for my questions and concerns. I have not received any financial obligations at this time, so I cant comment on that side yet. But I will when it all catches up to me. A great thank you to all of you that were involved with my care. Sincerely Rob L.

It was a two hour wait but, very good visit to the emergency room. Good bed side, helpful and fast…read moreonce you're in a room. Quality of care was excellent!

I highly recommend this clinic. The staff and the Dr. Frausto were excellent…read more I had virtually no wait and was out in a very reasonable amount of time. I went in with a deep cut on my foot. The nurse and doctor were very thorough in my treatment. The clinic is very neat and clean and everyone wore a mask. It's comforting to know that this excellent clinic is so close to my house and operates 24/7.

I wouldn't recommend this so called Emergency Care facility. Their staff is awfully rude! They have…read morezero bedside manners and waste people time with their lack of equipment. DO NOT GO HERE!!!!

I had a car accident on a weekend holiday and was fortunate that my son was able to drop me off…read more While the wait was explained to me may take an hour, I had to be seen with my severe pain. They are able to handle injuries well, efficient with what type of paperwork needs to be filled out. They were all compassionate and very accommodating it helped me not to have a considerable breakdown. Ct and xray were done and all the staff, from the reception to the nurse and especially the Ed doctor was so caring and proficient. My pain was taken cared of and so grateful they're open on a holiday where most of all the establishments are closed.

This review is for Dr. Zachariah Patrick…read more I brought my daughter to this stand-alone ER for respiratory distress, and our experience with Dr. Patrick was very concerning. She was showing clear signs of increased work of breathing, including belly breathing, visible retractions, and complaints of chest and back pain with breathing. Her heart rate was 151, her respiratory rate was elevated, and her oxygen saturation was around 93%. As her parent, my biggest concern was how quickly her condition could worsen, and the possibility of her progressing into respiratory arrest. A paramedic had previously noted wheezing, yet Dr. Patrick stated her lung sounds were clear and did not appear concerned by how hard she was visibly working to breathe. I suggested that albuterol might help open her airway, but he told me it is only used for people with asthma, and no breathing treatment was offered. During the visit, he asked if she was up to date on her vaccines, and I answered no. After that, his tone noticeably changed, and the interaction no longer felt objective or supportive. When I explained that I would prefer for her to be seen by my clinical professor, who specializes in pediatrics as a nurse practitioner, he responded by saying there was "no such thing" as a nurse practitioner specializing in anything." At that point, I made the decision to leave. As I was walking out with my daughter, he made a comment in the hallway, in front of staff, saying "maybe you should vaccinate your kids." That was unprofessional, inappropriate, and completely unnecessary. As a nursing student, I have been taught that medical professionals should leave personal biases outside of the patient's room and remain aware of their own biases when providing care. In this situation, that standard was not met. Instead, it felt like my child's care was influenced by judgment, and the comment about vaccines was thrown in my face rather than handled professionally. I spend a significant amount of time in clinical settings shadowing nurses and have seen a range of bedside manners. Unfortunately, this was the worst bedside manner I have personally experienced. Parents bring their children to the ER expecting professionalism, compassion, and objective care. I left feeling that my daughter's respiratory distress was minimized and that the overall interaction lacked the level of care any patient deserves. I would not recommend this provider based on my experience with him. That said, this review does not reflect the practice as a whole. The nurse, paramedics, and Debbie who helped me were all amazing, and I truly appreciated the kindness and professionalism they showed during a very stressful situation.

I was very sick and septic. I thought some sort of gastrointestinal bug. However I went into Afib…read moreand went to westover Hills Hospital. The care I received was wonderful. The doctors and nurses were great and very knowledgeable. I was treated in the ER and then transferred to ICU. There I continued to receive excellent care by the hospitalist including a cardiologist. I felt calm and I believe the nurses and all supportive ppl care about giving the best care possible. I highly recommend this hospital above all in San Antonio. The rooms are nice size and comfortable! I even had a sofa which turned into a bed! For me it's important for love ones to be with you at these times. I was taken care of superbly.

My mother visited the ER due to a severe allergic reaction while traveling out of state without…read moreaccess to her prescribed EpiPen from California. When we arrived, her symptoms were visibly worsening. Her face was swelling, her legs were becoming swollen, her chest felt increasingly tight, and she reported that her throat felt like it was closing. Anyone familiar with severe allergic reactions knows how frightening and dangerous these symptoms can be. After being admitted to the ER and answering an extensive number of questions, we were informed that an EpiPen could not be administered until a doctor evaluated her and entered an order. When the physician finally arrived, she appeared to minimize my mother's symptoms, stating that her throat seemed fine and that she did not appear swollen, despite the fact that the swelling was visibly noticeable and continuing to worsen. Instead of promptly treating what we believed to be an active allergic reaction, the discussion quickly shifted toward admitting her for observation, placing an IV, running multiple tests, and monitoring her for several hours. At that point, it felt as though the focus was on additional procedures rather than addressing the immediate issue that brought us to the ER. Concerned about the delay in treatment, we left and went to another hospital nearby. The staff there evaluated her quickly, recognized that her allergic reaction was progressing, and administered an EpiPen immediately. Her symptoms improved rapidly, and she returned to normal shortly afterward. I understand that emergency physicians must follow protocols and exercise caution. However, when someone is reporting a tightening throat, worsening swelling, and other signs of a severe allergic reaction, prompt assessment and treatment should be the priority. Based on our experience, this ER failed to provide the urgency and responsiveness that the situation required.

Going to the ER isn't ever a joy but if you need to go, I strongly encourage you to select the…read morestandalone Methodist ER Westover Hills. You can view the wait time online ahead of time so there are no surprisesI went at noon during the week and the estimated wait was 6 minutes. When I walked in to have a recent surgery incision looked at, I was taken into a room and seen immediately. Within an hour I was given IV fluids, seen by a doctor, labs were ordered, I was taken for a CT with contrast and MORE. I felt heard and like I was in wonderful hands. My nurse Aaron, head nurse Joel, Dr.Dufresne and everyone I came in contact was kind, helpful and accommodating. I am so glad I chose Methodist ER Westover Hills.

If I could give this place 0 stars I would. I'm going in…read moreand they were diagnosing me infront of other people? There were cubical's as "patient room" like what was going on here?! Where I'm from there are rooms and PRIVACY! I had a womanly situation going on and I was explaining it in front of 12 other strangers it was awful. I'll never ever recommend or go back myself. I couldn't even get seen and was there for HOURS had to sign an AMA just to leave and get stuff taken out of my arm. NEVER EVER EVER AGAIN!!!

Used their OB clinic while pregnant, gave birth there and also use it for the ER when my son is…read moresick. The OB clinic is okay, but there are several providers and you don't always see the same doctor/ midwife. There were times some employees were a little condescending, but overall I had a good experience during pregnancy. They scheduled an induction and gave me a different date than they gave the hospital so I got a call that I "no showed" until I told them my midwife told me Tuesday, not Monday. The doctor that told me he would be delivering for me wasn't even there and a midwife I had never met ended up delivering. My son was in the NICU - the staff were kind and helpful. My nurses on the post-partum floor were incredible and very attentive. The OB clinic had some issues with my post-partum care and I had to call several times to get what I needed. First they lost the paperwork so I completed it again then they forgot to send the paperwork. What should have taken a week or two took over two months. The ER is quick and has saved my son's life more than once. Our last visit was on Sunday when he began having seizures and staff was quick to get him into the trauma bay and stabilized. I did have to finally yell out "who do I need to talk to about (medicine)?" because I was telling them what he needed per another doctor, but nobody seemed to be listening. I get they were in crisis mode trying to save his life, but the meds I was referring to were life saving in addition to the other meds they were giving. Finally someone took charge and told me to tell her the started directing others on what to do. Things were smooth after that. Overall we love this Christus location and wouldn't go anywhere else for emergent care.

Came to visit a family member. They have a very nice hospital and the nurses are great…read more The hospital beds are nice and big.

Got some issues with my eye and this was the closest place to me. I was able to do an online…read morecheckin which I'm soooo thankful for bc I truly believe it made the wait time less. Especially for an urgent clinic. I checked in online. Got texted with my " appointment time" showed up filled out 3 east papers and read my book. Because I figured it was gonna take a while. Well nope. I read maybe 2 pages and I got called back. Kinda bummed bc I love this book. Then I got my vitals checked waited for maybe 10 minutes then the dr came in and saw me. Then had me on my way with prescriptions and a referral for an optometrists. She was so sweet and kind. Listened to my concerns. Definitely going to come back here if I need too!

Avoid this place at all costs. This is not urgent care by any definition. You will wait well over…read more2-2.5 hours despite being told you are "next," which is completely misleading. They require payment before you are seen, creating a situation where once you pay, you are essentially forced to wait and cannot leave. This practice is extremely unfair and deceptive. They claim they are "extremely busy," yet there were only a few patients present and they appeared fully staffed. While patients waited for hours, staff were laughing and socializing in the back. The service is unprofessional, dismissive, and unacceptable especially for sick patients seeking urgent care. This facility is the exact opposite of what urgent care should be. Save yourself the time, money, and frustration and go elsewhere.

Unfortunately we had an error in our online paperwork. The lady with the braids at the front…read more(7/11/26), was extremely rude and condescending. Instead of trying to help resolve the issue she said we didn't have an appointment and accused of insurance fraud for my 3 year old since the dob was the policy holders (dad). Instead of helping fix it we just had to ask to cancel the appointment and use the posted QR code to redo the appointment ourselves. I guess her job is to monitor the door and not help patients in need.

This has been my go to urgent care for years…read more The gentleman at the front desk was VERY rude and condescending. That's never been my experience before. I was not feeling well or at my best and I would have appreciated some grace and kindness. I unfortunately couldn't treated with an alternative medicine due to my allergies and previous treatment but the provider was kind and funny. The MA was empathetic and paid attention to detail.