We were out of town guests staying nearby when my eight year old daughter slipped and fell on a…read moreplayground, bumping her head. This seemingly typical childhood incident turned into an emergency when she started showing signs of a concussion and we were pointed to the direction of this emergency room. She was immediately taken back for a CT scan and was provided zofran for her nausea. The provider spent a great amount of time discussing symptoms and plan of care with me. A skull fracture couldn't be ruled out, but a follow up x-ray once we got home did indeed confirm a skull fracture. I'm so thankful for the nurses and doctor who were working this day and took great care of my girl! Her situation could've been so much worse, but with the quick thinking of the professionals on site, she was ready to go home a few hours later. I would also like to add that the facility was very clean. If you are there awhile, they also have an area to grab a small snack for you or your loved one.

$24,015 billed to our insurance for an X-ray and some stitches. This is everything that is wrong…read morewith US healthcare. As for quality of service, the suture work itself was shoddy and we were told to go ahead and remove them ourselves instead of coming back in. It stopped the bleeding but a big bandaid probably could've done the same.

It was a two hour wait but, very good visit to the emergency room. Good bed side, helpful and fast…read moreonce you're in a room. Quality of care was excellent!

Apparently bleeding from each orifice, having a mass sticking outside of my body that's (maybe)…read morecausing other infections and medical issues, and just being too nice to say anything to the point that my IV machine beeps for more than 30 minutes or I have to wait for long periods of time while needing to use the restroom without having to go on myself. At one point an antibiotic bag was attached but not opened so the machine sent an alert for 20 minutes before I turned the beeping alarm off myself. There was hospital personnel in my room but non medical. The Hospitalist, Dr Matin, is flippant at best with her comments after seeing me all of 2 seconds no chart says that this is not how my body works. Her dismissiveness and horrendous bedside manner is very upsetting and not helpful in an already stressful situation. I have a mass the size of a grapefruit and as hard as one on the outside of my body. I'm pretty sure that it's not supposed to be there. Either way, a huge mass, various infections, continual vomiting with blood and unbelievable pain are not something that are "send you home and check back later" issues.

I wouldn't recommend this so called Emergency Care facility. Their staff is awfully rude! They have…read morezero bedside manners and waste people time with their lack of equipment. DO NOT GO HERE!!!!

I was pretty nervous walking in since my insurance is from out of state and I've had issues with it…read morebefore. Michelle (front desk) was EXTREMELY kind, she called insurance company and spoke to someone and got my benefits. Once inside the MA was great then I met Dr. Lyons! What a GREAT Dr, his bedside manner is wonderful. He was caring and compassionate. Will definitely be back (only if I need to)

This review is for Dr. Zachariah Patrick…read more I brought my daughter to this stand-alone ER for respiratory distress, and our experience with Dr. Patrick was very concerning. She was showing clear signs of increased work of breathing, including belly breathing, visible retractions, and complaints of chest and back pain with breathing. Her heart rate was 151, her respiratory rate was elevated, and her oxygen saturation was around 93%. As her parent, my biggest concern was how quickly her condition could worsen, and the possibility of her progressing into respiratory arrest. A paramedic had previously noted wheezing, yet Dr. Patrick stated her lung sounds were clear and did not appear concerned by how hard she was visibly working to breathe. I suggested that albuterol might help open her airway, but he told me it is only used for people with asthma, and no breathing treatment was offered. During the visit, he asked if she was up to date on her vaccines, and I answered no. After that, his tone noticeably changed, and the interaction no longer felt objective or supportive. When I explained that I would prefer for her to be seen by my clinical professor, who specializes in pediatrics as a nurse practitioner, he responded by saying there was "no such thing" as a nurse practitioner specializing in anything." At that point, I made the decision to leave. As I was walking out with my daughter, he made a comment in the hallway, in front of staff, saying "maybe you should vaccinate your kids." That was unprofessional, inappropriate, and completely unnecessary. As a nursing student, I have been taught that medical professionals should leave personal biases outside of the patient's room and remain aware of their own biases when providing care. In this situation, that standard was not met. Instead, it felt like my child's care was influenced by judgment, and the comment about vaccines was thrown in my face rather than handled professionally. I spend a significant amount of time in clinical settings shadowing nurses and have seen a range of bedside manners. Unfortunately, this was the worst bedside manner I have personally experienced. Parents bring their children to the ER expecting professionalism, compassion, and objective care. I left feeling that my daughter's respiratory distress was minimized and that the overall interaction lacked the level of care any patient deserves. I would not recommend this provider based on my experience with him. That said, this review does not reflect the practice as a whole. The nurse, paramedics, and Debbie who helped me were all amazing, and I truly appreciated the kindness and professionalism they showed during a very stressful situation.

Went in on 4/23 at 12:20 am and everyone was so nice and attentive. I had no wait at all and was…read moreseen right away! Thank you to the entire staff. (Johnny, Anthony, Alfredo and Dr. Patrick)

I just had my daughter here. Came in with leakage and contractions...McKenna was phenomenal and…read morefast. Knowing I was going to have a CSection, she prepped me and calmed me throughout the process. Surgery with Dr. Cajas was swift and precise with my surgery and all went great (nurses in there were great too along with Paul my anesthesiologist). Dr. Akonye is my OBGYN and despite not having her do my surgery, she's amazing and I would let her birth my kids again! Nurse team in labor & delivery made a positive, calm, fun experience for us! McKenna, Gwen, Erika, and Virgina, were all phenomenal and helpful! The pediatric nurses were so loving and gentle when caring and observing our daughter. We will always remember them and the love they gave to our little angel! We appreciate the team here!

My mother visited the ER due to a severe allergic reaction while traveling out of state without…read moreaccess to her prescribed EpiPen from California. When we arrived, her symptoms were visibly worsening. Her face was swelling, her legs were becoming swollen, her chest felt increasingly tight, and she reported that her throat felt like it was closing. Anyone familiar with severe allergic reactions knows how frightening and dangerous these symptoms can be. After being admitted to the ER and answering an extensive number of questions, we were informed that an EpiPen could not be administered until a doctor evaluated her and entered an order. When the physician finally arrived, she appeared to minimize my mother's symptoms, stating that her throat seemed fine and that she did not appear swollen, despite the fact that the swelling was visibly noticeable and continuing to worsen. Instead of promptly treating what we believed to be an active allergic reaction, the discussion quickly shifted toward admitting her for observation, placing an IV, running multiple tests, and monitoring her for several hours. At that point, it felt as though the focus was on additional procedures rather than addressing the immediate issue that brought us to the ER. Concerned about the delay in treatment, we left and went to another hospital nearby. The staff there evaluated her quickly, recognized that her allergic reaction was progressing, and administered an EpiPen immediately. Her symptoms improved rapidly, and she returned to normal shortly afterward. I understand that emergency physicians must follow protocols and exercise caution. However, when someone is reporting a tightening throat, worsening swelling, and other signs of a severe allergic reaction, prompt assessment and treatment should be the priority. Based on our experience, this ER failed to provide the urgency and responsiveness that the situation required.

horrible phone system…read more I've been unable to call in for two days straight and have had to have others call in and join the phone call through my friends. Other people trying to call in, also unable to call in. Not impressed My dad is having major surgery and is a high risk patient and I can't even call him to talk to him before he goes in for surgery Horrible

I am sharing this to warn others based on my recent experience at Methodist ER (Stone Oak). I was…read moreseen by Ryan Cruz for severe symptoms, but after blood work and tests, I was told I simply had acid reflux and was sent home. Dissatisfied and still in sever pain, I sought a second opinion from Dr. Powell. Upon reviewing the situation, Dr. Powell identified clear signs of Pancreatitis and sent me into surgery immediately to save my life. It is my opinion, based on the starkly different medical responses I received within a short window of time, that the initial assessment was dangerously inaccurate. I strongly encourage anyone seen by this provider to trust their gut and seek a second opinion if the diagnosis doesn't feel right. My experience suggests a concerning lack of thoroughness that others should be aware of.

Used their OB clinic while pregnant, gave birth there and also use it for the ER when my son is…read moresick. The OB clinic is okay, but there are several providers and you don't always see the same doctor/ midwife. There were times some employees were a little condescending, but overall I had a good experience during pregnancy. They scheduled an induction and gave me a different date than they gave the hospital so I got a call that I "no showed" until I told them my midwife told me Tuesday, not Monday. The doctor that told me he would be delivering for me wasn't even there and a midwife I had never met ended up delivering. My son was in the NICU - the staff were kind and helpful. My nurses on the post-partum floor were incredible and very attentive. The OB clinic had some issues with my post-partum care and I had to call several times to get what I needed. First they lost the paperwork so I completed it again then they forgot to send the paperwork. What should have taken a week or two took over two months. The ER is quick and has saved my son's life more than once. Our last visit was on Sunday when he began having seizures and staff was quick to get him into the trauma bay and stabilized. I did have to finally yell out "who do I need to talk to about (medicine)?" because I was telling them what he needed per another doctor, but nobody seemed to be listening. I get they were in crisis mode trying to save his life, but the meds I was referring to were life saving in addition to the other meds they were giving. Finally someone took charge and told me to tell her the started directing others on what to do. Things were smooth after that. Overall we love this Christus location and wouldn't go anywhere else for emergent care.

Came to visit a family member. They have a very nice hospital and the nurses are great…read more The hospital beds are nice and big.

Avoid this place at all costs. This is not urgent care by any definition. You will wait well over…read more2-2.5 hours despite being told you are "next," which is completely misleading. They require payment before you are seen, creating a situation where once you pay, you are essentially forced to wait and cannot leave. This practice is extremely unfair and deceptive. They claim they are "extremely busy," yet there were only a few patients present and they appeared fully staffed. While patients waited for hours, staff were laughing and socializing in the back. The service is unprofessional, dismissive, and unacceptable especially for sick patients seeking urgent care. This facility is the exact opposite of what urgent care should be. Save yourself the time, money, and frustration and go elsewhere.

Dont waste time booking an appointment because it doesn't do shit except waste your time as the…read moreappointments are not reserved time slots. Would have walked in sooner if I knew it would go by whoever walked in first and not by appointment time. By far the worst service experience I have ever had. Will never come back here again unless bored and just want to waste time.

This has been my go to urgent care for years…read more The gentleman at the front desk was VERY rude and condescending. That's never been my experience before. I was not feeling well or at my best and I would have appreciated some grace and kindness. I unfortunately couldn't treated with an alternative medicine due to my allergies and previous treatment but the provider was kind and funny. The MA was empathetic and paid attention to detail.

Usually had decent experiences with the exception of the last year. Medical staff is great but the…read morewait times are crazy now. 2 hours to get seen and not a single person apologized or acknowledged the wait time. And if you need to contact their billing department good luck with that too. Three phone calls at 30-45 minutes on hold each time, and I still haven't been able to speak to a person in their billing department. Pushed the button to get a callback, nope no callback either. Used their awesome website to try and contact them to get a receipt for my FSA card and over a week no response. They also don't update their website. You will go to schedule an appointment and it says no wait time. I went in and was told there were no more appointments for the day and they couldn't see me. Never again.