After 15 years in the automotive industry in the tri-state area, I can say that this shop is single…read morehandedly the worst shop I have EVER dealt with. So bad in fact, that when their work inevitably fails, I will pay another shop to re-do it, rather than take advantage of their warranty. If I could give it negative stars, I would. Poor communication, coupled with incompetent technicians, and horrid customer service made repairing my truck a disaster, after I had just lost every worldly possession I owned in a house fire that caused the initial damage. Backstory: My house burned down 3/8/25, my truck (pictured) was parked in the driveway. While not impacted by flames, it was impacted by debris falling off the roof as the FD fought the fire. I brought the truck to Gerber to repair the damages, as it's my only possession that made it out, and I had previous, positive encounters with Gerber in ILLINOIS. They have now had my truck in their possession for a total of nearly 20 days - and it's arguably in worse condition than when I brought it in the first time after TWO comebacks. The first time I brought it back, it was due to missed damage, and shotty paint work with bumps in the clear coat. The second time I brought it back, there was more missed work on the doors, roof, door handles, and of course, they had to install "special order parts" that were backordered (it was literally vinyl wrap). This last time, I was quoted a week and told them I needed it back by Friday to go out of town for the long weekend. While my truck was in their possession, they got it absolutely filthy, busted my back window, messed up my window trim, and broke my window regulator. The truck is quite literally so dirty now, I cannot even check their work prior to a wash. There is still glass in the bed of my truck, dust all over the exterior, and interior. I have had warning lights on since the second time I brought it in because they couldn't get somebody reliable to come out and calibrate the assisted cruise control/crash sensors. I regularly had to call for updates because their communication was severely lacking - I had no idea about the special order part until the Friday I was supposed to pick it up. I had no idea they BROKE MY WINDOW AND REGULATOR until today, the day I was supposed to pick it up. They expected me to come back a FOURTH time, to get it reprogrammed and have their incompetent techs repairs my window regulator. When I complained about the lack of care put into these repairs, the general manager Jordan blamed me for not pointing out all the defects. I told him the condition pre-incident, I pointed out everything I saw, and asked for a THOROUGH RUN THROUGH because they are the experts, not me. He also lied to my insurance stating it was taking longer than expected because "it was only supposed to come in for the vinyl wrap". Each and every time I got the truck back, I was on the phone within 30 minutes letting them know everything they missed. They knew it was coming in for more than vinyl tape. I will now be taking the truck to the dealer to fix every thing they personally damaged, and everything they failed to fix correctly the first three times. Do yourself a favor and just avoid this altogether.

Had an incident where my car had to get repaired. Jordan did a complete analysis of the situation…read moreand they scheduled the pickup of my rental when I was dropping off my car. They kept me up to date of the status. When I picked up my car I noticed they missed a spot. Without issue they were going to fix it at no charge. I was waiting for confirmation from my insurance to cover another rental. My insurance called to approve and advised me to call the car rental company, which I did. When I called Gerber to advise I got a rental and to schedule drop off, the receptionist got very upset and rude!!! It was all downhill after that. Glad it's over and I got my car back. Very stressful process.

Called in to get a 2nd estimate last week after having issues with another repair facility. Katie…read moreat the front desk was wonderful to work with and set an appointment for us to come in. Joe did the estimate and was very professional and extremely thorough, and explained everything in detail. No one ever "wants" to deal with car repairs, but Inline made it so easy.

Great job on rework that was completed at another shop. Timeframe and needs were met and exceeded…read more Very happy with it. Have had other insurance claims performed at InLine and have been very pleased.

Owner Tim Schissel couldn't have been more friendly and accommodating. His prices simply cannot be…read morebeat. His quote was less than half of what my dealership was going to charge. He and his crew really go the extra mile- like ordering extra parts at his own cost. Car came back washed and better than new. If you live in the Fox Valley- this is the place to go! A hidden gem.

From the owner: Specializing in: - Automobile Parts & Supplies…read more- Auto Repair & Service - Automobile Body Repairing & Painting - Auto Body Parts

I took my vehicle in after being hit and Don's gave a very reasonable quote and was able to get me…read morein within a month. They did great work; I was so happy with the fact that my car looked new again. Another bonus is they do take ApplePay!

Chad does fantastic, honest work…read more A true craftsman

If your car needs body repair, crash repair, or rust repair / treatment, Jim Schnieder is the…read morecorrect person, and Action Auto Body is the right place for you. Jim uses the latest techniques to repair cars and light trucks, quickly and efficiently. Action Auto Body does not work with many insurance groups but, instead focuses on the owner that wants to keep their car in show room condition. Only top quality products are used on your vehicle, with only the best results. Action Auto Body is very easy to work with, and you can expect the highest level of ethics, reliability, and honest. Give Jim a telephone call during the afternoon, and schedule an appointment. You will not be disappointed.

After hit and run took car to Corys Customs Coll. Got car fixed was in 3 police chases never got…read morecaught!!! Thanks to Corys Customs! Morio Andrivy.

OMG Cory's Collisions on Van Dyne is incredible. We met by accident when I was looking for someone…read moreto do our transmission, he gladly decided to do it. He communicated with me the entire time. I had bought a new car recently "my baby" and tore the front bumper. I was devastated! He matched the paint beautifully. He worked with me on which days he could do the car so I didn't need a rental. They also washed and waxed and cleaned my entire car inside. Cory has come to my rescue sooo many times!!!!! You know he's pretty special when you walk into a shop with a fireplace and are greeted by 3 gorgeous dogs. Cory treats me just like family. I'm gonna post my full name, please feel free to facebook with me about any more questions. Thanks Cory for treating us like a family member. He is the nicest man ever!!! Pamela J Svec

Highly recommended Sons 2010 Mazda 6 had minor exterior…read moredamage on the front end and wheel well from ending up in a ditch and Neenah Main took care of him. Offered a competitive estimate and was able to get parts fast and take care of the vehicle with no issues. Steve went above and beyond. Took daughter's 2016 Toyota Camry in recently to install a new fuel cover that had broken off. Once again Steve offered excellent customer service, explained what they were going to do and executed without any issues. Honest, friendly, respectable, fair, with a small town vibe that goes a long way. Hidden gem for auto body repairs since 1959 right off Main In Neenah, WI.

I highly recommend! They are friendly, they do good work, they left my car spotless, and they…read morereally know their stuff.

Bergstrom is untrustworthy. We brought our car in for servicing on March 8, 2024. I asked for a car…read morewash when I met the agent. When the work was done, he handed me the bill and said the car was washed. When I got home, it was dusty and dry. Did they even rotate and balance my tires? The trust is gone and so are we.

On May 28, 2024, I was scheduled to have an OEM Toyota Dashcam installed on my 2024 Toyota…read moreHighlander. The vehicle was purchased from Bergstrom on or about February 28, 2024. I entered the service department at 9:23 AM for my 9:30 AM appointment. I signed a document stating the price was estimated to be $203.30. I sat down in the waiting area. At 2:55 PM, I was notified by text and email that my car was ready and the cost was $590.16. Bergstrom provided me with at least 3 different cost estimates, none of which exceeded $315.00 the lowest was for $182.00. I was shocked at the final cost and the time it took for the states largest auto dealership to install their own OEM part. I told the service manager to remove the dashcam for my car that I did not want it at that price. He informed me that I would still have to pay the labor costs to install and remove the camera. I paid the $590.16 There is no possible way any reasonable person would believe that this OEM part would cost almost $600.00 given our communications. If I could give them less than one star, I would.