Family business locally owned for 80 years!! Best hardware store in Huntsville hands down.read more

Had exactly the type of lumber I needed and quoted me the best price in town! Great experience.read more

If you are a contractor or do it yourself fur and you have a tile job this is definitely the place…read moreto come to get your supplies the guys at the shop Jason and Greg definitely know their stuff I give you great information won't steer you the wrong way or let you buy expensive things you may not need definitely recommend them you can trust them and they have plenty of integrity they don't sell the tile but they sell practically everything else that you will need for the job

Best kept secret in Huntsville for installation supplies. Very friendly staff and helpfulread more

My friend and I came here to wander around and look to see what deals they had. They have a lot of…read morerandom things. Also furniture that look handmade. Couches, chairs, rugs, discontinued flooring, lights, etc. it's a great option if you need some cheap home improvement upgrades. But no guarantee what they will have at any given point.

Beware of Double Charges at This Store I made a purchase on…read moreApril 25th, and the register was not working correctly. The cashier asked me to move to another register. Before doing so, I specifically asked if my card would be charged twice, and I was assured it would not. Unfortunately, I later discovered that I was charged twice for the same items. When I brought this to the store's attention, they refused to issue a refund and even went as far as to justify the duplicate charge to my credit card company. Only one of the transactions has a signature, and the second charge appears under a different system ("SQ Southeastern Salvage"), which raises additional concerns. I spoke with someone who identified themselves as the store manager, but they insisted both charges were valid. This has been extremely frustrating and disappointing. I strongly encourage others to carefully monitor their receipts and credit card statements when shopping here.

staff seemed rude and didn't care people were sitting on the counter .couldn't hardly get anyone to…read morehelp us the have no Air Conditioner.We we're looking for some vynil plank and weren't able to get any the staff were sitting behind the counters on their phones like we didn't matter. Will never shop here again what business in 2023 doesn't have Air conditioning? Seems like that place is in need of new management but I don't thing they will be there much longer with what I saw

If you can find what you want in the store, go for it. Nice selection of doors, cabinets,…read moreflooring, etc. BUT if you want to order something from there, you had better be prepared to wait for it (thought they'll tell you 2-3 weeks). I have now ordered three different things from them, and not a single thing has come in anywhere close to the time the told me. You simply can not plan a project around them fulfilling their end of the deal. One of their vendors seems especially bad (Heritage) for cabinets. Turns out they sent Heritage the order and they either lost it or ignored it. So they put it on "rush" - going to do it "that day". A week and a half after it was promised that time I got it. Excuse that time was that their shipping companies were overloaded. That last thing I ordered isn't time sensitive, though it is the very last thing of a project. It is the matching engineered stone sides for a vanity I got from them (which turns out to be warped by the way!). Last time I called - about two weeks after the "2-3 weeks" - they said they were coming from Mexico so didn't know when they'd be in. Seems they need new suppliers, or they should just stop using them. So don't waste your time ordering - everything is said 2-3 weeks, I haven't received anything in less than twice that, and usually they don't seem to know where anything is or when it is coming in. They just have pallets arrive, and until someone in the store goes through them manually they don't have any idea what is on them. A store is who the customer deals with, not the product vendor or the shipping company - but Surplus seems to want to blame everyone but themselves. Don't order from them - you've been warned!

Derek Stoll has been one of the most genuine, honest, and responsive people we've worked with…read morethroughout our home-building process. No matter how busy things get, he always takes the time to answer our questions, keep us updated, and make sure everything is handled the right way. Building a home can be stressful, especially with the countless questions that come along with it, but Derek has never once made us feel like a burden. His professionalism, communication, and character truly reflect the level of customer service you receive with Summertown Metals. We've been so impressed with the experience that once our home is finished, we fully plan on using them again to build our shop as well. Could not recommend Derek and the Summertown team enough!

Summertown Barndo build. All installed wrong color roof. Wrong color wainscoting. Wrong color…read morefloor. Bug infestation a week after moving in....called customer service redirected my call to warranty dept. Warranty dept said we have a lot of bugs in Tennessee....well hey, there is great quote. I have lived in TN more than 20 yrs. , owned 4 different houses....the Summertown Barndo build is the very first house I have owned which had bug infestation issues. Stink bugs in almost every light dome (about 30 of them in my house), each had to be removed by hand on a 12 ft ladder and cleaned. I work as a nurse (since 2004) and have heard and read about several patients falling from ladders. Before my Barndo build started I was contacted and assigned to 4 different building supervisors -- I did hear the one who oversaw my build is no longer there. The contract at Summertown is basically after move in they are hardly responsible for anything in the first yr. warranty. They offer "arbitration" in said contract I signed....I have asked about arbitration to receive a "we don't need arbitration" or no reply at all. My wrong floor color and wainscoting was corrected by Summertown. These guys are lock step in the wrong direction of what's good and has integrity. I was asked twice for more money after I had already signed my mortgage contract -- as if they were pan handling of things not mentioned until after I was close to moving date. It used to be here in TN and man's word was his bond. My building supervisor at the time told me everything could be corrected after I move in. The warranty dept. said no even to a light fixture installed by their hires (has no purpose), I kindly asked STM to remove it after I moved in, they said it's not our responsibility.

They are always helpful. Amazing product selection. Expert help. Convenient location. Decades of…read moreservice to the Huntsville area.

A very nice showroom, a large parts section, and very helpful and friendly staff. You wouldn't know…read moreit from the outside but it's very impressive inside.

This is the place to look when you can't find it anywhere else. We use them to refill propane tanks…read morefor our grill. They have a nice hardware section that doesn't require you purchase 50 packaged screws or bolts, when you need 2-3. Decent pricing and good service. Consider making a trip to look around just for fun.

Have shopped Tractor Supply stores in other areas and have found TS stores to be consistent in…read moretheir very good customer service. Shopped at this TS the other day in Huntsville on N. Memorial Parkway, and found them to be very helpful. The mgr even gave me the sale price on an item that had recently gone off sale. Very cool.

We were at the store at 10:10 am today needing a lot of material, lumber and concrete for fence…read morebuilding. We could not get any if it as the lumber associate was at lunch and would not be back for another 50 minutes. To not have a backup person and not be able to assist your customers on their schedule is a terrible customer service. We spend a lot of money in Lowe's, especially in this store and we are clearly not appreciated.

I had to buy a dryer. I went to Lowe's to see what they had available. I have purchased several…read moreappliances from Lowe's. Their customer service can't be beat! I found a dryer to purchase, bought it and scheduled delivery. My new dryer was delivered two days later. The delivery men hooked the dryer up, turned it on to make sure it heated up and left. Three days later, Saturday, I put a load of delicates in the dryer and lots of clanging and banging noise came out of the dryer. When I changed the fabric setting to "bulky" the noise wasn't as loud but it was still there. Sunday morning I went to Lowe's with my bill of sale and a video of the dryer making lots of noise. The lady at the Customer Service Desk was telling me since the dryer was new I needed to contact the manufacturer to get it repaired. I told her I wanted to swap the bad dryer for a new one. It made sense to me to swap. The discussion went back and forth about returning the dryer. If I could pick it up and return it to the store, I would have I pressed to call a manager to find out about swapping the bad dryer for a new one. The lady called a manager and he agreed I could swap the bad dryer for a new one. Yay! I scheduled the delivery and the next day another crew from Bessemer swapped out the dryers. This crew were born and raised in the USA. They understood what I was saying. It turns out Lowe's hires a third party contractor to deliver and set up appliances. These two men did a much better job of setting up the dryer. I was glad they came out for my delivery swap out versus the first two guys whose English wasn't good at all. The customer service from the two guys from the third party contractor was top notch. I am glad I purchased from Lowe's. I was treated very well.