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    West Bend Vacuum Center

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    10 years ago

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    Kettle Moraine Appliance and Sleep Center

    Kettle Moraine Appliance and Sleep Center

    3.7(23 reviews)
    13.0 mi
    •$$

    We are remodeling our kitchen and needed a new set of appliances. At the suggestion of our…read moredesigner, we scheduled an appointment with a salesperson. When we arrived, we learned that it happened to be the salesperson's day off. Fortunately, the sales manager stepped in and spent the next couple of hours with us, discussing our needs and helping us narrow down the many available options. Since we weren't committed to any particular brand, we had a wide range of choices. The first appliances presented to us were all top-of-the-line models. I don't necessarily have a problem with that, but I always find it helpful to compare those premium models with second- and third-tier alternatives to better understand the trade-offs. I wish appliance dealers had better tools to make those comparisons easier. It turns out that quality appliances are expensive... or at least the ones we ended up selecting! The sales manager also helped us work through all of the other details and put together a package proposal that included package discounts. Overall, we felt well taken care of. We're not sure yet whether we'll be purchasing our appliances here, but based on our experience, we would definitely shop here again.

    We have been here a handful of times in the past five years, and purchased a washer/dryer set here…read more We were very happy with that purchase and delivery. More recently, we came to look at dishwasher and fridge (two different occasions a few months apart). We had done a lot of research beforehand and visited a few other retailers prior to our visit. The salesman we encountered was friendly, but wanted to sell us a different brand than we requested and hardly wanted to show us the brand that interested us. In the end, we found better promotion and delivery prices elsewhere, but we'd still keep this place in mind.

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    Kettle Moraine Appliance and Sleep Center
    Kettle Moraine Appliance and Sleep Center
    Kettle Moraine Appliance and Sleep Center

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    The Home Depot

    The Home Depot

    3.0(22 reviews)
    0.3 mi
    •$$

    I shop at Home Depot quite a bit. I buy plenty of items in the store, and I also order online for…read morefree home delivery. It's hard to beat that convenience. Unfortunately, this most recent experience was disappointing. I ordered a laser level online, and it arrived the very next day. Great! But when I opened the package, it was obvious the box had already been opened. It appeared that I had received a returned item. The laser level powered on and worked right out of the box, but it had a unique defect. It can be powered by either standard batteries or a rechargeable battery pack. To switch between the two, you have to remove the battery cover. The problem was that the battery cover was completely stuck and would not come off, making it impossible to change battery types. I brought it back to the return counter and explained the issue to the employee. He tried removing the cover himself and couldn't get it off either. He then processed the return and placed a sticker on the box. I asked what the sticker indicated, and he said it identified the item as being returned because it was defective. I then asked whether there was any way to communicate the specific defect to the person who would inspect the return, since the unit otherwise appeared to work normally. He told me there wasn't. We both agreed that, because the defect wasn't immediately obvious, there was a good chance it could end up back on the shelf. Maybe the next customer won't need to switch to standard batteries and will never notice the problem. That possibility makes me a little hesitant to buy certain tools online. When I purchase something advertised as new, I expect it to be factory sealed and not someone else's return. Home Depot has a great system for ordering and returns, but I think this part of the process could use some improvement.

    They don't deliver when they say they will. Their customer service is terrible, they don't listen…read moreor even care what you have to say. They hang up on you, talk over you, and don't resolve any problems. They are vastly inappropriate and unprofessional. They will leave their deliveries outside even when you ask them to bring them into your house.

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    The Home Depot
    The Home Depot
    The Home Depot

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    West Bend Vacuum Center - appliances - Updated September 2026

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