Called for a service call on my stove, person that answered phone was very pleasant and sent a tech…read moreto me house next day. he fixed in an hour and on his way. Great service and pleasant people to work with. I highly recommend!

It should be 5 stars, I hit a star accidentally. Excellent…read morejob. Very satisfied. We were called to let us know he was on his way. Very professional service and explanation of his service afterwards. Will contact him for other appliance service when needed. Highly recommended by us.

Thought I'd found a locally owned store to meet all of my appliance needs. But, when told that…read morethey didn't carry an item in the size i needed, so I "should find it myself", I also canceled the $900 microwave I'd ordered. Wish I could return the fridge and give all those sales to another place that would care enough to go the extra mile.

My new gas range was delivered on time and the crew was very courteous and careful as they removed…read morethe old range and installed the new one. Cody was very efficient installing the range and explained how to use it. I appreciate that the crew works for Bergman and not a subcontractor. Happy in West Bend.

Your business gets a Five Star rating from us. your customer service is bar none one of the finest…read moreoperates. Kelly at the desk is polite ,pleasant and kind to her customer and coworkers. Kettle Moraine was our last hope to find a part of our stove. We exhausted all avenues. I will be buying my next appliances from them. Thank you.

I ordered a refrigerator, dishwasher, built in oven and cooktop back in December of 2023. I was…read moretold 4-6 weeks. It turned into nearly 4 months before they were delivered. Then the dishwasher i ordered was discontinued so i had to choose another one. My built in oven still is missing a 21/2" piece of stainless which was ordered from their Frigidaire rep about 4 months ago and every time i call they just play games!! 10 months later and i still don't have my appliances in right. Its funny how nice they are and want your money right away, but the customer service after that absolutely sucks! i am sorry i went there to begin with. Brooks you should be ashamed of yourself as a salesperson!

My refrigerator quit working over the weekend. I called numerous places, but none of them could…read moresend someone until the end of the week to look at it. Plus, they all wanted to charge me a couple hundred dollars, which did not include any repairs. Thankfully, Vinny's could come out on Monday morning, which was appreciated. He looked at my fridge and diagnosed it as a faulty defroster causing the issue. He ordered the part and was able to install it the following day, and everything was working by the end of the installation. However, when I came home from work later that day, I found that my fridge was again no longer working. I sent them a message, and they could come out the next day to take a look. When he came out, we discovered the electrical panel was the issue. He explained that when the electrical panel fails, even after it is repaired, other issues tend to follow, requiring additional repairs over time. He took the time to explain this thoroughly, answered my questions, and gave me the option to repair the electrical panel or get a new fridge. I appreciated that he took the time to explain everything so I could make an informed decision. Ultimately, I chose to replace the refrigerator, and they changed their initial visit from a repair to a diagnostic visit and refunded me the difference. I recommend Vinny's if you need an appliance repair. They're very responsive and honest, and the pricing is fair.

Vinny and his wife came out early October 2025 to fix our refrigerator in our motorhome, they did…read morenot fix it. Strung us along for months. When my husband finally reached him, he offered to refund some of the money we had paid him. He offered, we did not ask. This started a few months ago, with a text from him in May saying he would send me a cashiers check. Still waiting................If I would have come here or the BBB first, we would have never called them.

Randy was wonderful -- honest, kind, and professional. After another company told me I needed a…read morenew furnace, Randy, using his years of experience, was able to find a way to fix it. It's rare to find someone with that kind of integrity who truly cares about doing what's right. When it is time for me to purchase a new furnace, my business will be going to Bloch!!

Bought a house and it needed HVAC. Bloch kept the original furnace lasting for 30 years, a Bryant…read more They gave us a fair quote and we also ended up putting in a ductless split . We had a really great experience and felt like we were taking care of and have good quality products . They are very prompt on getting back to you on questions, quoting, and parts on and install. It always feels good to have techs that have seen it all and installed it all.

We had excellent service. The repairman was very knowledgeable, explained things in a friendly…read moreway, and the job was done in a timely manner. I also thought that the cost of the repair was quite reasonable. We will definitely call again if we need appliance repair!

Our ice maker on an 18 month old Whirlpool stopped working. When I spoke to the owner, he was very…read morekind, helpful and honest about what it could be, and the potential cost. I am not sure yet if I will be just buying ice for now and dropping it in the ice bucket on the door or calling him in, but his honesty was extremely refreshing! If I do end up having it serviced, he is the one I will call!