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West Broward Pediatrics

5.0 (3 reviews)
Closed • Closed

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Quest Diagnostics

Quest Diagnostics

2.7
(28 reviews)
3.7 mi

The staff is super unfriendly. These women don't like their job and it shows. No good morning, no…read morehello, no thank you. None of that. After you check in they will yell out your name when it's your turn to come in. Once you go in, no eye contact, you hand them the lab order and they will give you instructions in a rude way. On my way out I advised them that my insurance changed since the last time I was there and showed them my new card. The rude girl took the card, looked at it along with her screen, didn't do anything at all, handed the card back to me and said nothing. I asked if that was it? She said yes. I walked out. Is it going to kill you to be a tiny bit pleasant to patients?? Two stars because despite the staff being so unpleasant, the wait time was actually 5 minutes. Thank goodness I didn't have to be in there long. They seriously need training on basic politeness!! Oh, this place is on the 3rd floor. You can take the elevator up but you can't take it down. Button is out of commission. Wires exposed. See picture. No sign. I feel bad for the elderly who have to go down 3 flights.

I came walk-in today 1:30PM Thursday & was told I need an appointment but the voicemail is…read morerecording states walk-in available . I'm Very dis-satisfied with the customer services today . Staff Members rude & behaved unprofessional towards me. .Kept directing me to the appointment needed sign Really I been fasting since mid-night . Please update The Quest voice mail .Also experience difficulties with the voice prompts to schedule an appointment really . It states sorry having difficulties scheduling appointments call back later or use online appointment. I tried that also still having difficulties. What A Waste of time ‼.

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Quest Diagnostics
Quest Diagnostics
Quest Diagnostics

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Quest Diagnostics

Quest Diagnostics

2.6
(51 reviews)
1.7 mi

I visited this location for several tests including blood work and breath test. Scheduling was easy…read moreand I did it online. Place was clean and there was a person assisting to check in. She was very polite and greeting everyone that walked in. I waited about 10 minutes before an attendant called my name. The person who helped me took his time to explain and he was also very polite. I was happy with the experience.

This morning was my 2nd visit. The first time with my needlephobic teen and this time with my…read moreneedle phobic self. If you make an appointment online and provide all your information, you receive a text about 30 minutes to tell you to check in when you get there. It allows you to check in about 5 minutes before your appointment. If you have a 10:00am appt and show up at 8:00 am, you're going to end up on the waitlist OR you'll be able to check in at 9:55am. They know how many appointments they can handle and the first time we were there, someone came out and told the waiting room that they could not take any more walk ins. My veins are horrible and I can only have draws on one side. I was a little worried, but the tech was very patient and found the perfect spot. She got what she needed and had perfect blood flow without having to stick me more than once. My appointment was at 8 am, I was home by 8:19am. I was taken in at 8:02 am. No place is perfect, but I will definitely do my blood work there when necessary.

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Swollen arm with mark from tightly wound up elastic band!
Swollen arm with mark from tightly wound up elastic band!
First vein puncture where the phlebotomist pulled the needle in and out and all around but couldn't draw blood!
First vein puncture where the phlebotomist pulled the needle in and out and all around but couldn't draw blood!
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West Broward Pediatrics - pediatricians - Updated June 2026

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