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    West Coast Body Shop

    5.0 (1 review)
    Closed • 8:00 am - 5:00 pm

    Services - West Coast Body Shop

    Bumper repair

    Auto frame testing

    Rear-end damage

    West Coast Body Shop Photos

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    3 years ago

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    Axe-A-Dent

    Axe-A-Dent

    (7 reviews)

    Cannot even tell that anything ever happened to the car. Service tech had dropped the heavy hatch…read moreonto a loose strut while trying to replace the struts. Glass smashed, metal bent, paint chipped. Got it back and can't even tell what happened. Veteran owned, good people.

    I would leave this place ZERO stars. Derek the owner is TOTALLY DISHONEST, LIES WITH A STRAIGHT…read moreFACE LOOKING AT YOU IN THE EYE... He told me he was a veteran, as a combat veteran, I trusted him, but I made a mistake trusting this guy... First he got into a huge fight with the appraiser from USAA because his rates are higher than usaa approved. The appraiser called me to let me know what was going on and even told me "the guy from Axe-A-Dent cursed at me!" - I didnt really believe that (then, I should have listened to him...) I called Axe-a-Dent about that and he denied insulting the appraiser and said that the appraiser was a liar. He was really nice to me, then kept calling me to tell me that USAA wanted me to take my car to "one of the USAA affiliated shops, he said all of those shops are bad and do a cheap work" and promised me that everything was going to be fine and asked me to leave my car in his shop, that he was going to get everything squared away with USAA and that I was not going to pay anything other than my deductible... ( I was about to take my car to one of those usaa shops) He calls me 2 weeks later to tell me the car was done but they missed a spot in the door and had to keep it extra days. I had to get a rental while my car was in his shop, so my concern was the extra money I was spending on rental with the work taking longer than expected... almost another week later, he calls to tell me my car is done. (I paid a full extra week for rental) I went to pick up my car, and the tire was still messed up. I was upset, he said USAA did not cover the tire and he didn't know why (that was his original answer)- then I said I need to call my insurance because I don't feel comfortable picking up the car while the job is not finished; he said "ok but that's gonna cost you storage fee!" - At that moment I was clearly upset at him and said: "You take AN EXTRA WEEK to fix my car because you could not do the job right the first time and want to charge me storage fee for a day while I wait to hear from my insurance???!!! " - His reply was, I quote: " GET THE FUCK OUT OF MY SHOP!!!" - Screaming at me, pointing at the door, continued to insult me! I said I have NEVER experienced such distrspect from ANY shop!!! Then he proudly announced that he got the USAA appraiser fired! He kept making fun of me, at my face, talking over me as I was trying to tell him that I had to pay an extra week for the rental car because he failed to fix the car right the first time and it wasn't fair that he wanted to charge me storage fee... Nope, he was not even trying to listen, he kept talking over me yelling at my face: "Look at you! Look at you! Look at you! - mocking me, he seriously said "Look at you!" While spitting his dip in a bottle like at least 20 times. I just wanted to pay him and leave! When he hands me the bill, I noticed that he had charged me EXTRA fees! I asked but he said i was wrong! I ended up paying everything because I couldn't stand his presense another second. I spoke to my insurance later and they said he definitely overcharged me $250 and they will give him a call to demand that he refunds me that money... They also confirmed that he IS NOT a USAA partner shop and that based on this whole experience, he will never be. They are also NOT accredited by the Better Business Bureau, I wonder why.... Let's see if he refunds me what he overcharged me now... BEWARE of his profesionalism, there is NONE.

    West Coast Body Shop - bodyshops - Updated September 2026

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