Stop by here to take a conference call on a Sunday. I wasn't going to make it to my destination within the time frame. I was able to grab a corner of a table, and then she point out a desk near the back corner was perfect. I was able to have my call /meet successfully. The end before departing. I want to ask a question and thank them for the kind grace. But the manager I believe it was, was bit a bit dismissive. Which left my mindset feeling overwhelmed and frustrated. She later asked if I had a question, yes I did, but I lost my train of thought from her dismissive attitude. Sending her and the team love and light. read more

From leather furniture goods to fun Christmas items to candles to c tables , this West Elm has some really unique items. I bought my 2 C tables at West Elm, and were they reasonable prices? Not really .However, sometimes, you may want to splurge and treat yourself. Service is always helpful when I come in and even if they are busy I typically have someone asking me if need help. They are located in City Centre and parking available in front of store. read more

west elm - Love these wine glasses $12 - Furniture Stores Near Me - Houston, Texas

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I ordered Christmas stockings on November 28th and they were supposed to arrive by Dec 5th. I paid an additional $20 for shipping to the store for pick up and it's January 1st and still not here. This has happened in the past too. I called customer service and got zero service - told I can get a refund once the product already arrives. I'm surprised to see it has a 2 star rating and not 1 star. Do yourselves a favour and stick to Pottery Barn. read more

west elm - The date I ordered (Nov 28th) with the estimated date of arrival (Dec 5th) and today's date (January 1) - Furniture Stores Near Me - Houston, Texas

Ordered a custom bed at price $2699.00 in March 2025 and was advised Bed wouldn't come till December. Bed came in September, without legs to the bed therefore an incomplete delivery and took pictures to notate and file a claim. Customer service for some reason denied the claim. After numerous phone calls to customer service to get our legs so the bed can be completed, we finally got resolution. Legs came in late Nov 2025, the legs were for another customer of West elm. Gave the box back to west Elm, only for a week later to have the same box delivered back to us with the incorrect legs. Went ahead and shipped the box on my own behalf to the person on the sales order, come to find out she had our legs. Once we got our corrected legs, went ahead and called into West elm to finish out the delivery. They gave us a number to call to complete the build...the number is out of service. Our sales rep kid you not was named Tina Turner... Strongly advise if you buy anything from this store only to buy what they have in the store. The customer service after purchase and follow up with the staff is like pulling teeth from a baby. Not too sure how this company operates but please BEWARE OF ANY PURCHASE FROM THAT STORE. read more

I had stopped coming to this store for over 5 years after several bad experiences. I was at Sephora and decided to give them a visit. The service was amazing and I'm glad to know there is new management and new staff. Silvia was so friendly and very attentive. I purchased wine glasses on this visit. Im so glad the service is better. I'll definitely be back. read more

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Update: I am highly disappointed regarding the shipment process of my sofa. I was told before ordering the Marin sofa in early December that I would receive it before Christmas. I specially ordered the fabric that was currently "in stock" to avoid shipment delays. I tracked my order after purchase and now my delivery date in late January to February 14th. I spoke with customer service and of course they couldn't do anything but offer a gift card. I even tried to cancel my order but they said I had to wait until the sofa made it to the warehouse and I would not get a refund on the $300 shipment cost. I warn anyone who orders from West Elm to not believe the delivery date you are quoted before ordering. read more

The service was great!!! I wish I could remember the lady's name but she was exotic looking with curly hair and was so helpful. She suggested I buy panels to take home to see if the matched my room instead of buying everything and she was really nice. When I called to order more the lady who answered the phone was great as well. I was able to get my curtains on sale and love the quality and color. Yes it's pricey but you know that going in. read more

Don't bother buying anything from this company. They don't honor their furniture and they don't stand behind it!!! I bought over $12,000 worth of furniture to the items came in operable been calling for the last six months now being told it's been too long they won't fix it!!! I guess I should've done more research before I purchased . read more

We bought at West Elm - CityCenter on 05/23/2022 a whole set of the dinner table, sofa, coffee table, and additional furniture for our house, with a delivery date of the end of July. However, right after purchasing all that, our problems began to appear. The company sent the sofa on different dates with the wrong set of legs and manual. We had to go back to the store to request the correct legs. The coffee table is always in backorder, but it was in stock when we acquired it. The dinner table failed to be delivered since they are still missing parts, with no ability to update the order. We called the store, but they hung up on us; we tried to address it by going there and calling customer services several times (hours on the phone - customer services said they couldn't help and transferred it to the delivery department, and the employee hung up the phone after almost half-hour of waiting). We called again and talked with the delivery department once more. The employee told the furniture department was responsible for more information. The furniture department told us that the dinner table does not have the delivery date, and we went into the same spiral of misinformation... again. We tried one last time going to the store at 12848 Queensbury Ln Ste 152, and we got a bad surprise; we were told by the manager, "I can't help you anymore; I recommend canceling the order." When buying furniture at West Elm, you are willing to pay more to get better products and customer services. Unfortunately, our experience was beyond ridiculous & frustrating. We do not recommend them, and you'll be better served elsewhere. read more

The is not a reflection on the employees but overall business practices. For the price you pay here you would think they would be far superior than other stores. They cancel items on you without letting you know, they canceled my couches due to fabric but they still have the fabric in the store! They cancelled a rug on me even though it was available now have to wait for that to be delivered. Worst experience ever will not go back ever again. read more

So where are the employees in this store? We were here for about 15 minutes and no one came by to greet us or offer any assistance. Although the merchandise is lovely, if there's no one to help, there's no reason to stay. I walked all the way through the store to the back and saw two employees who seemed to be purposely avoiding customers. They literally walked in the other direction when they saw me. I saw them doing it to other shoppers too. Nope. Never again. read more

Great store, great customer service, I always come here to see what's new, I got a new house and everything is from here

I called this morning because I received an email that my crib was ready for pickup. The email said to bring a photo ID but the crib was a baby shower gift from my mom. I spoke to a lady on the phone who was very nice and understanding, she took my name and the name the payment was made under and I gave her the time frame I was coming, she said she would have everything ready for me. Once I arrived I called them and told them I was at the loading dock and was helped by someone else. The lady came out looking for me and said I had given her the wrong name, gave me an attitude. I told her the name of the purchaser and she rolled the crib out. Didn't help us with putting it in the car at all. Terrible customer service all around. I'm 8 months pregnant, if I didn't have my husband with me she probably would've had me move it all myself. Completely useless read more

Horrible service - clueless employees- the could care less about selling and helping. Was ready to spend quite a bit of money for several items we need for our new home---- no way!! Taking my business elsewhere. If this is west... I am running EAST!!!! AWFUL!!!! read more

staff didn't ignore ppl walking in. most stuff way overpriced. guy working there was friendly and helpful.

In order for this establishment to receive higher than one star(which honestly they should not receive as it is the only option I have) is to rid of the employees they currently have. I will say, not one of the employees acknowledged me or my family (colored family) but were quick to walk to the door when it was a person of same color. Sad to say I will never order or go to this location ever again. I have plenty of furniture from west elm but through their online service! read more

The West Elm location on Queensbury in Houston is a beautiful store with awesome products! But even more importantly, the managers and staff that I encountered were all THE BEST! I don't know when I have received better customer service. They were so welcoming and friendly. They were proactive and went above and beyond in helping me with what I needed. THANK YOU WEST ELM TEAM , you rock!!! read more

The selection of furniture is modern and sleek. They do have several unique pieces and the feel is that of a fancier Ikea store. However, as nice as the prices are, they are a bit pricey. I am not sure of the quality of items there, but they don't look much higher quality than the Target home products. read more

What a ridiculous experience with these people. We bought a bookshelf at this location and it was set to be delivered within a few business days. When it finally arrived it was missing pieces, we went back to the location and had to literally argue with the salesperson until she finally realized the shipment was incomplete. She re-issued the second delivery. We wait another week and receive the 2nd shipment, again incomplete! We're not happy, we again go to West Elm and they promise they will expedite the shipment this time. It's been a week and we still do not have the 3rd shipment of what should have been a simple bookshelf people! 3 weeks, we're still not complete on the pieces. We've been to the store 3 times. They lied and didn't expedite anything. Kicker- they have an attitude at the store as if we're disturbing them! I will be returning all of the boxes of mixed, incomplete pieces to their store today and this is the last time I'll attempt to do business here. For a store that sells high end pieces, I've gotten better service at Ikea. Do yourself a favor, go visit CB2 at the Domain for comparable items, we've furnished our whole house except for this darn bookshelf with CB2 and never had a single issue. read more

Incredibly helpful with finding items at different stores and getting exactly what you need. Highly recommend.

Pretentious much? I came here when I was looking for a six-drawers dresser to replace my cheapo three-drawers Ikea dresser. Me being me, I came here all casual in my t-shirt, shorts, and flip-flops. And those who know me will tell you that that's how I like to dress: very casual. Walking in here, nobody even asked if they could help me. Nobody approached me, nobody even tried! I probably spent a good 30-minutes in there looking around and I had questions that I wanted to ask, but I didn't want to grab a random sales associate (because I assume they make commissions) and I didn't want to buy something from someone who didn't want to help me in the first place. I finally walked out and ended up buying my dresser from Crate & Barrel. I guess they assume an Asian guy who shops in t-shirt, shorts, and flip-flops can't afford West Elm furniture. Oh well, next time I'll just shop online. If you're wondering why two stars instead of one, it's because I like some of the styles they offer here at West Elm and they had a crap load of clearance items when I was there (excellent value!). read more

I went to the store to buy a quilt couldn't get any help from the employees. I finally found someone The velvet stitch quit is 50 off when she rang it up She said it was 20 off I told her the sign in front of the quilt was 50 off . She walked away from the register to the other side of the store and ignored me. I then ask for someone else to help check on this price . I got some assistance and they honored the 50 off . However , what type of furniture store is this where the employees are so rude . It is like this every time I go into West elm It's like they don't want any customers to bother them . Terrible customer service . read more

Literally THE WORST customer service! Shame on you West Elm! I ordered 2 couches back in October & finally after MONTHS of waiting, and a delay due to a winter storm, I was scheduled for a delivery today and the truck literally did not have my items. They tried saying they had already been delivered, but later they realized they put my order on the wrong truck. Oh, also they will not let you know when they are coming to drop off until 30 minutes before. In our case, the driver let us know he was only 10 minutes away. My husband had to take off work to receive couches that were not even in the dang truck! When I asked if they would be giving making up for any of this they said no. Just straight up no. I really hope these couches are worth the terrible service. read more

I'm standing in the store right now. No one acknowledged me. I said hi to one of the employees to get help and she got up from the chair and looked at me and walked off. Yes. They are rude. Wish I had read these reviews before I wasted my time. I was here to purchase window treatments. read more

I was just wandering city Centre today making a few returns when I came across west elm and decided to look around. Customer service: I was greeted as soon as I came in and told of what sale they were having. The staff were really nice and helpful. They asked if I needed any help, helped me pick out a house warming gift and did a couple price checks for me. I can't complain about the service. Price: Definitely on the higher end... They are having a sale in store and online for 30% in stock furniture right now. Store look: It has a very open feel. Everything is organized. Nothing out of place, and very clean. Prices are marked clearly. Overall, I would come again to find a cute gift or something decorative for my apartment. My favorite things in this store are the planters. read more

So I ordered a large vase and picked it up curbside. When I got it home and opened it, there were fingerprints all over it and inside of it. Scratches and bubbles were visible in the glass too. There was a think layer of dust that settled at the bottom that I could not reach to clean, which leads me to believe it was sitting on the store floor for a long time. read more

This has been my second time in the store. And I have to say at first I thought it was just a bad day for the employees but the second time same experience: unfriendly, rude and just don't want to help specially since you can't just grab and go everything has to go thorough online order I was told. I loved a vase and wanted to buy it but they said you have to order it and they had more than three laid out at the store. So I said ok I guess I can order it since I loved it so much I didn't mind waiting. I drove from Cypress but it was all good. Got online in the parking lot of the store and it said I could pick up curb side! Unbelievable! These store takes the cake for worst customer service. Too bad! their product is good but not giving them my money again. Just shop online if you really need to get anything from west elm y'all it will save you the trouble of a bad experience. read more

Helpful and engaging team here, who do a good job representing the brand. Always seems very busy in here! read more

West Elm has attractive looking items but dealing with customer service is beyond the worst experience ever. The store acts as if it's separate from the company in taking ownership for orders placed there - and for whatever reason, unexplainably canceled or severely delayed. My LATEST item with issues was canceled by "customer service" which must explain why it shows as delivered to the store and picked up on my end in the automated order tracking system. They store is happy to process your sale but leave you hanging out to deal with the aftermath of unfulfilled service with generic customer service lines that lead to no where. There is zero accountability. The things that go on there simply don't happen at their competitors and it's mind blowing why West Elm can't get it together. Look at other reviews below and while at, West Elms across the company. This is a culture issue - irresponsible and negligent. Again, zero accountability. read more

I drove 45 minutes here in the rain. Nothing on their website said you had to make an appointment to go to a furniture store. Covid or not covid it would've saved me time and gas driving that far to not be able to go to the store. read more

I've been to several west elms and this one is horrible. No one wants to help you at all, and they all just do their own thing. Other stores assist you and make suggestions. I had already purchased thousands from another store before moving and when i came to this one in my new city they were no help. I was looking for accent pieces and the girl literally handed me their design book for the layouts for how they design the store and walked away. Shameful. I'll have to find another place to spend my money. read more

Fought through traffic only to get there at 7 PM and see locked doors. Called the store and was told by the snooty associate that the store closes at 7 PM. So why the blazes does the website say 8 PM? Response: Oh the change in the store closing hour was made a few months ago. No apologies, just a statement that fails to address the question asked! If your store closing hours have changed, common sense should tell you to update the website and google searches to reflect that. That's not rocket science, it should be inherently obvious. read more

Terrible customer service! my worst experience ever! Never buy a custom made order from West Elm! 2 months delay in the delivery of a sofa, lots of worries and inconveniences for me, and no satisfactory compensation. Don't trust this store! I ordered a sectional, two tables, and some other stuff for my new apartment in December 2019! There were plenty of fabrics available for the sofa, but because I wanted to have my sofa soon, I skipped my favorite option, and Briana helped me to choose a fabric that was supposed to be delivered in mid-February 2020. My husband and I were so excited about it, and she even got the west elm credit card for this and future purchases. The initial delivery time period was February 7 to February 21. About February 14, I noticed that the status of the sectional is still "Custom Build Scheduled," meaning that the building process had not started yet! I called the customer service, and I was told that probably it's only a system update issue, and I should wait until the end of that period. At the end of the initial period, the delivery time was updated and pushed for one whole month!!! I was really shocked and called the customer service again, but I was told that it's beyond their control. I even called the warehouse to see what the problem is, and they did not help me. I think I called more than 20 times and talked to several people, customer service, delivery service, warehouse, and even Briana at Houston store, but no one assisted me properly. Everyone kept saying that it's not under their control, and they will make some calls and return to me, which most of the time didn't happen. The only thing they did was sending the two tables (which I could have a month before if there was no sofa!) that I ordered and were kept for the sectional to be delivered at the same time and waving the shipping cost. The tables were delivered on February 25, but they could have been delivered at least one month earlier if they (people in charge) knew about the delay in building the sectional. I even asked them to cancel my order if they cannot guarantee that it arrives by the new estimated time, but they told me that it is a custom made order, and I cannot cancel it. Finally, I could contact Carolina, who is a supervisor in customer service. She told me she would investigate the case to find out what is wrong and when my sectional will be delivered. On March 12, she called me and told me that the item will be ready in a week and will be in the delivery center one week after that (March 26). The week after that I called the delivery center, they told me they have the sectional and they scheduled my item to be delivered on March 31. But a couple of days before that, I received a call from the delivery center saying that the item is still at the distribution center, and they canceled my scheduled appointment. The estimated delivery date also changed for the 4th or 5th time, showing that it will be delivered from April 2 to April 16. I called Carolina again, and she told me that one part of the sectional had arrived, and the second part is in Georgia and will arrive soon. I waited for one more week and contacted the delivery center again; they told me they could schedule an appointment for April 9 because the second part has left Georgia and will arrive at the delivery center soon. However, on April 8, they called me and mentioned that the second part had not arrived yet, but they can deliver one part only. That was my only option, so I accepted it. The second part was delivered on April 16, which was exactly two months after the initial delivery time. During these two months, I contacted people in West Elm about 30 times. Every time I was told that they could not do anything at this moment and I need to wait for the sofa to be delivered for the compensation. They kept saying that the delivery time was estimated and not guaranteed. But this extremely wrong estimation convinced me to purchase my sofa from West Elm, shouldn't they accept their fault? They even didn't notify us by email for most of the delivery delays, and we had to check the status of the item every day! I really expected reasonable compensation that can mitigate the significant inconvenience that I have experienced during these months. I contacted Carolina on April 16, but she didn't answer my call, I contacted her again on April 17 and talked to her for more than an hour. She told me the most she could do is giving me $275 on top of the $237 that was issued before (overall, about 20%). This compensation is way less than what I expect! So, long story short, I ordered a sectional about four months ago, the delivery time was postponed several times, no one helped me about this, I couldn't cancel my order, I had lots of worries and discomfort about this purchase, I cannot like my sofa as I could initially!, and I would have never purchased a sectional from West Elm if I knew about this. read more

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Just because the ppl are not friendly as they should in retail environment is like their home not a work place so arrogant and not welcoming a big NoNo read more

Today was my 2nd time visiting West Elm. Both times, I had horrible customer service. I was the only customer in the store and spotted 4 people standing around .. no one gave me eye co tact or even said hello. I felt like I was in the twilight zone. Where has customer service gone. I seen a lamp I wanted to buy, but couldn't imagine spending money at this place. Sure hope they hire better associates soon. read more

My husband and I were looking for outdoor furniture and this was our first stop. Camille was a fantastic designer, showing us several options. As we were walking out of the store something compelled us to go back and buy one of the sets she had recommended. We followed looking at other places including Restoration Hardware, Pottery Barn and Crate and Barrels, but none of them are as nice for the money than West Elm read more

One of the rudest customer service you would get is here... no matter is big your order is you will get ill treated here. No manners at all. Especially the current team of November 2022. All ladies in there should be fired.... read more

I visited the store for a workshop on furniture planning because I thought it would be interesting. The designers and manager were very friendly and helpful in helping me understand my space and style. West Elm will def be on the top of my list for my future furniture. read more

Great Product and selection for modern/mid century stiles. Free interior design services. read more

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Love love love West Elm furniture. This location is super close by and the staff here is very friendly and attentive. I recently purchased my dining room table from here and was looking for chairs to go with it, and Ebony (I think that's her name) was super helpful in helping me find the right chairs. In fact I got two of my chairs I wanted in the clearance section of the store and saved a ton instead of having to pay full price. This store is well organized and beautiful to just walk through if you want design ideas. The clearance or sale section is def worth having a look when you come into the store. The only reason I'm not giving them 5 stars is the hours of operation. I wish they would stay open a little later since Houston traffic is the worst, but I'm still glad to shop here. read more