On Dec.16, my partner received a cancellation email and voice message just ONE hour before the…read moreappointment saying the massage therapist was sick. The receptionist proposed a rescheduled date, but it didn't work for my partner. Rather than try to find a solution that would work, she opted to forego any attempt at customer service and simply said "there is nothing we can do." When my partner again tried to find a reasonable solution, the receptionist lacked the training or ability to deal with situation in a mature way, and chose to hang up mid-call. To call such action unprofessional would be an understatement. The reason to cancel the appoint is totally understandable, but a qualified receptionist with even the most basic customer service skills would attempt to come up with a feasible alternative to suit the customer, especially since there would have been an $80+GST cancelling fee if my partner would have been the one who had cancelled. Any professional organization that has high standards for their customers should also have high standards for themselves, but sadly, those standards seemed nonexistent. So one star for the unprofessional customer service, and hopefully the staff will receive the basic training required to engage with customers in a professional manner in the future. I have a coming appointment on 18th, hopefully they won't cancel it before the last minute. I will leave another comment after that. ---------------------------------------------------- Dec.17 update Yesterday I confirmed my booking politely through the phone, and this morning I also received the confirmation email. However, I received the cancellation email later afternoon, 24 hours before the appointment. I was expecting they may prove themselves by providing great service this time. But in fact, they just proved how unprofessional they are instead AGAIN.

I started going at this massage therapy and had Shem 2x already and he is very good, I would say…read moreone of the the best massage therapist I had. He addresses the issues I raised and made sure he spend a lot of time on the issue. I recommended it to my spouse and he had a good experience as well. I can highly recommend Shem! I also had a massage with Woo and he is also good. I will also recommend Woo. I booked Joanne for my acupuncture and again she is the best acupuncture I had. She started understanding my health condition with a lot of good question and check my pulse and everything. Then she started my treatment with deep pressure points that was the best part of my treatment and then use the needles. I never had an acupuncture that takes time to really understand your body and never rush the treatment like Joanne. I felt really good instantly after and have booked her again and again. I highly recommend Joanne for your acupuncture needs!

Came here for a massage. This place is close to my work so I thought I would try it. It was my…read morefirst massage ever and it went ok. The masseuse was very friendly and she worked on me for a full hour. After the massage I didn't feel my neck pain anymore. My neck pain did come back later in the evening. The massage was $120 for 60 minutes. They serve ginger tea which was very tasty and refreshing. I'll probably be back for more treatments.

I didn't write this review 9 months ago (choosing instead to write to the management to share my…read moreconcerns privately), but 9 months later with no response at all from the team at Qi, I'm still upset by my experience and I don't want another plus sized woman to repeat it. So here goes. I am a plus sized woman. Just a fact. Happily, it's pretty rare that I feel that my size impacts the way I'm treated. In fact, the only time in recent memory that I've felt my size impacted how I was treated by someone was with the massage I received at Qi. Now, this is not a statement against everyone that works there. In fact, I had a great massage many years ago (I even asked the team if they could help me track her down, to no response), but I couldn't tell you who it was with. This time however, I selected to have an appointment with Jorg. He specializes in joint, posture & movement issues, and with chronic problems I have stemming from a past broken leg and multiple related surgeries, he seemed like the perfect match. Only, that hope was one way, as I got the distinct impression from the moment he walked in the room that I wasn't his "ideal" client. What followed was a 50 minute massage (in a 60 minute timeslot), zero check-ins about pressure or anything at all, and about the only words he said to me felt like a complete slap in the face. At the end of our time, he told me bluntly that he specializes in *sports* massage, and that the next time I come in? I should book with someone else. Message received loud and clear, Jorg. I'm truly sorry that in your world, only the fit and slender qualify for your help.

I booked a 90-minute massage appointment for 9am. It happened to be snowing quite heavily on the…read moremorning of and I took extra time off work to make it there on time. I saw that there was a sign on the door saying their reception doesn't start until 9am, their sign was inside and there was no one at reception. No one answered or came out when I rang the buzzer so I left. I assumed they had closed because of the snow. The appointment reminder email I received had no information about reception starting at 9am. The email did said don't show up more than 5 minutes before your appointment but then someone should open the door. I couldn't go back because I had gotten a ride there and didn't have time to wait around for someone to maybe open the door because the person dropping me off had somewhere to be. I called within 10 minutes and got charged a no-show fee even though I was there, just no one opened the door. I'm not waiting around in the snow for a business that should be open to open the door for me when they look closed and empty, especially if I had booked an appointment well in advance. The receptionist said, "It's JUST $30 plus GST." That's still money and your staff may have lost money but so did I - I had to take extra time off work and waste time commuting. Perhaps consider staffing the office appropriately at appointment times instead of making clients pay the price of your ineptitude. Take responsibility for your mistakes and poor planning.

Love it here, Professional, clean, convenient location, open 7 days, free street parking on Fraser…read moreand 16th Ave all street parking. Book your RMT if you find someone you like, appointments fill up fast! Thank you Honey and Garlic.

I've tried many RMTs, and Talia is simply the best! She creates a calming atmosphere and tailors…read moreeach session to my needs. Her skills in identifying and addressing tension are unmatched. I always leave feeling rejuvenated and relieved. Her office is inviting, impeccably clean, and filled with relaxing music that creates the perfect atmosphere for a rejuvenating experience. If you're looking for an exceptional massage therapist, I highly recommend Talia!

Nice and convenient place to get a massage. It's located on the corner of Main & Broadway in the…read morehistoric Lee building. All the staff here are really sweet, and the space has a relaxing vibe. I've had massages by a few practitioners here, all of which had very different styles of massage. So if you find someone you like, make sure you request them again. I would definitely stay away from certain ones next time, as their massage style didn't work for me. Overall I would recommend Healing Tree. I should also mention they have a great online booking system, it makes booking a massage so easy and quick!

Made an appointment for 2 tonight. Received text message confirmation for our massages. Arrived ten…read moreminutes early. Waited for 15 minutes outside. The door was locked. Knocked 4 times. Left without a massage and wasted an hour of our time and gas.

I got the massage and acupuncture. The massage was amazing. The two ladies who alternated on my…read moremassage left me feeling very relaxed. I enjoyed the difference in how one had a soft grip and the other had a firmer grip. I really enjoyed the massage. It was my first time getting acupuncture and I felt the gentleman who did this didn't take time to explain what he did and how it will help me. The experience was painless but an explanation would have definitely been appreciated. Overall great experience.

I like the idea of health collectives, it is nice when chiropractors, acupuncturists and RMT's…read moreprovide services from one location as many people do require more then one of these services. I found it a little unusual they has no receptionist, I walked into an empty office and waited a good 15 minutes by myself before Amy the RMT was done her current appointment. Appointments are booked back to back to mine was delayed while Amy set up the room for my appointment and checked voice mails, I wasn't very impressed by this since I was on my lunch break but I understand appointments aren't always on time. The treatment itself was relaxing and hit all the troublesome areas, she does not treat as deep as some other RMT's I have been to but I still felt great after. She offered stretches to reduce strain and tension on my neck and shoulders. I had bought an Ethical Deal voucher and I was surprised that she didn't really try to bring me on as a client. She gave me a business card but that was it, I would be more inclined to go back had she recommended I return for further treatment (which I know I need.)

I love the "health collective" concept behind Klinik. A variety of health and medical professionals…read moreworking under the same roof and using the same facilities so that they are best equipped to help heal people. I like that their services include everything from massage therapy to acupuncture and Chinese medicine. So, over the winter I developed what I like to call "gammy hand", more commonly known as eczema. I was shocked when these little blisters started forming under the skin on my palm and it became dry and flaky. Feeling like somewhat of a freak I shuffled over to my local walk-in clinic. After a brief 10 minute glance-over the GP told me that this type of eczema was a "Vancouver thing" and that "loads of people get it" and wrote me a prescription for a steroid cream. "Rub this on it for 1 - 2 weeks and come back if it doesn't work". Hmpf. After 3 weeks of using it, it was mildly better, but certainly not gone. I felt a little disillusioned, especially after reading that prolonged use of steroid creams thins your skin! Yuck! Enter Harris Fisher TCMp, a Doctor of Traditional Chinese Medicine at Klinik. I was skeptical, but millions of Chinese people with thousands of years of knowledge can't be wrong....right? Harris cares very genuinely about his patients and has a focus on treating the cause of a health issue, not just the symptoms. His bedside manner is exceptional and he is genuinely just a nice, down to earth guy. Harris sent me away with some pills to take, some herbs to be mixed with water and some instructions on foods to avoid for a 10 - 15 days period. Within 24 HOURS I saw a huge improvement in my hand. I was amazed! 4 days later it is well on the path to a full recovery. I have never thought to use Chinese medicine but now I am a believer! I would highly recommend Harris and his practice.

Office staff very helpful on the phone to take my booking and explain the pricing…read more Therapist was skilled and communicated well to gauge pressure. Explained to me that, although my discomfort was in my shoulder, other areas on my body needed to be addressed.

Newest review: Phillip no longer works here. I need to find myself a new RMT elsewhere…read more Not a big fan of the RMT, Simon. What should have left me feeling better after a one hour session, left me feeling nothing but "need" for a better massage after. --- early bird special here is a really sweet deal ($39 before 3pm). I felt like the rooms are perfectly fine. I can see why some people think it resembles a hospital room, but I was perfectly fine with it and the songs they played downstairs. I like how the noise level was kept to a minimal and there's the option of a room on the second floor where you can have your massage in the same room with a friend. However, I prefer downstairs over upstairs. It's a lot less quiet upstairs. My masseuse Tracy wasn't too good....in the sense that I hardly felt anything after the massage. However, I wouldn't mind trying a different masseur/ masseuse next time. Luna's not bad as a masseuse. Favourite so far would be Kelly :) (non RMT) And New favourite, but he's an RMT.... Pricier, but well worth it if you're covered :) Phillip's the name. I was 10 minutes late but he was very chill about everything and gave me my full hour of massage therapy. My shoulders feel so much better/ relaxed now. You definitely feel an obvious difference. He also explained a lot of stuff in Chinese to me and showed me some stretches to improve my problem areas. He speaks English rather well, I just prefer using Chinese. On a side note, they have 3 registered RMT's here that work from Monday to Sunday with different availabilities. I suggest you call in to make an appointment beforehand :) I think this place deserves 4.5 stars :)

Tonume offers a unique type of acupuncture, which originated in Japan, from a licensed TCM. I…read moreexperienced my first treatment and it was very gentle - my practitioner Kaz explained it thoroughly beforehand, did some diagnostic work, performed some deft, almost imperceptible palpations on my abdomen, then inserted a few small needles into my ankles and on my forehead. There was no pain whatsoever. It's been a couple of days and it seems I'm sleeping better. My nervous system has slowed down. I scheduled another treatment and I expect it may take a few more before the results are obvious and tangible. I'll update again if/when that happens.

I walk by this place every day, and finally decided to give it a go when my body was hating me one…read moreday. I've since seen several different RMTs here, and have been pleased with the results each time. I usually go for basic maintenance; my hips have a tendency to become misaligned, and I've been properly re-adjusted every time. Last year I strained my achilles tendon, and the RMTs at Tonume definitely helped to speed up my recovery. They were also life-savers after I had surgery on my wrist this past summer. I had to do everything with my non-dominant hand/arm, and those poor muscles were not used to all the stress. I don't know what I would have done without regular massages on my arm and back then! I've also gone just to get some quiet relaxation time in. Some of the RMTs are a bit chatty, but I find if I mention I would like to relax when I'm booking an appointment, they are a bit quieter once the massage has started. It used to be fairly easy to just walk in or call and get an appointment with very short notice. In the past few months I've found it's gotten a lot more difficult to book, so be sure to book in advance (especially towards the end of the year when everyone is trying to use up their benefits). They do have an online booking system, which is usually handy, but it did fail on me once, which made for a particularly disappointing afternoon when I showed up only to find I didn't actually have an appointment. Be sure to double check!